Cloud Call Center Reviews
Cloud Call Center

Cloud Call CenterCompetitors and Alternatives

Most Commonly Comparedto Cloud Call Center

Best Cloud Call Center Alternatives for Small Businesses

CloudTalk

Score 9.5 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Nextiva Contact Center

Score 9.0 out of 10

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call tracking

Popular Integrations

There is not enough information to display integrations.

Broadvoice

Score 8.6 out of 10

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Higher Rated Features

  • Cloud PBX
  • Screen Sharing
  • Call Management

Popular Integrations

There is not enough information to display integrations.

LiveAgent

Score 8.5 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Zendesk Talk

Score 8.1 out of 10

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Aircall

Score 8.1 out of 10

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Higher Rated Features

  • VoIP system collaboration
  • Mobile apps
  • Cloud PBX

Popular Integrations

There is not enough information to display integrations.

RingCentral Contact Center

Score 7.9 out of 10
Learn More

RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

3CX

Score 8.3 out of 10

Cyprus based company 3CX offers an IP PBX phone system.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

8x8 Contact Center

Score 7.6 out of 10

8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Omnichannel inbound routing

Popular Integrations

There is not enough information to display integrations.

Twilio

Score 7.4 out of 10
Interactive Demo

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Best Cloud Call Center Alternatives for Medium-sized Companies

Bright Pattern Contact Center

Score 10.0 out of 10
Learn More

Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The…

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • REST APIs

Popular Integrations

There is not enough information to display integrations.

CloudTalk

Score 9.5 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Zoom Contact Center

Score 9.2 out of 10

Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

Google Cloud Contact Center AI

Score 8.9 out of 10

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call analytics

Popular Integrations

There is not enough information to display integrations.

Nextiva Contact Center

Score 9.0 out of 10

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call tracking

Popular Integrations

There is not enough information to display integrations.

Salesforce Service Cloud

Score 8.7 out of 10
View Demo

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Webex Contact Center

Score 8.6 out of 10
Learn More

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Interactive voice response

Popular Integrations

There is not enough information to display integrations.

Cisco Unified Contact Center

Score 8.6 out of 10
Learn More

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call analytics

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX

Score 8.5 out of 10
Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Inbound call routing

Popular Integrations

There is not enough information to display integrations.

Best Cloud Call Center Alternatives for Enterprises

Google Cloud Contact Center AI

Score 8.9 out of 10

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call analytics

Popular Integrations

There is not enough information to display integrations.

Salesforce Service Cloud

Score 8.7 out of 10
View Demo

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Cisco Unified Contact Center

Score 8.6 out of 10
Learn More

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call analytics

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Interactive voice response

Popular Integrations

There is not enough information to display integrations.

Webex Contact Center

Score 8.6 out of 10
Learn More

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX

Score 8.5 out of 10
Visit Website

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Inbound call routing

Popular Integrations

There is not enough information to display integrations.

Avaya Experience Platform

Score 8.4 out of 10

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive…

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

Talkdesk

Score 8.2 out of 10

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

Five9

Score 8.2 out of 10

Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Sprinklr Service

Score 8.0 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.