Cloud Call Center

Cloud Call Center

Score 9.3 out of 10
Cloud Call Center

Overview

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.
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Recent Reviews

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Reviewer Pros & Cons

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Pricing

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What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Cloud Call Center
03:26
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Product Details

What is Cloud Call Center?

Cloud Call Center is a cloud-based call center software offering from 3CLogic.com. It features universal CTI, interactive voice response, automatic call distribution, and other tools to support an enterprise-level contact center.

Cloud Call Center Video

Overview of Cloud Call Center

Cloud Call Center Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (4)

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Cloud Call Center is used extensively by our support team and it has been a life saver. The tool is very simple at its core and get's the job done flawlessly. It has a very good inbuilt analytics tool that provides a deep dive of every session and the updates, stability/reliability of Cloud call are the best in the segment.
  • Analytics.
  • Exceptional support team.
  • Good user access controls.
  • Cost
  • Needs more feature updates.
  • More integration with third party recorders.
Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.
Contact Center Software (13)
88.46153846153847%
8.8
Agent dashboard
100%
10.0
Validate callers
90%
9.0
Outbound response
100%
10.0
Call forwarding
90%
9.0
Click-to-call (CTC)
80%
8.0
Warm transfer
90%
9.0
Predictive dialing
80%
8.0
Interactive voice response
80%
8.0
REST APIs
90%
9.0
Call scripts
90%
9.0
Call tracking
100%
10.0
Multichannel integration
80%
8.0
CRM software integration
80%
8.0
Workforce Optimization (WFO) (9)
95.55555555555556%
9.6
Inbound call routing
90%
9.0
Omnichannel inbound routing
90%
9.0
Recording
80%
8.0
Quality management
100%
10.0
Call analytics
100%
10.0
Historical reporting
100%
10.0
Live reporting
100%
10.0
Customer surveys
100%
10.0
Customer interaction analytics
100%
10.0
Omnichannel support
N/A
N/A
Predictive Analytics
N/A
N/A
  • Increased efficiency.
  • Increased customer satisfaction.
  • Increased our support teams productivity.
  • Helps with training.
Rolf Kramer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
CloudCall is our primary voice technology7. It integrates with our ATS/CRM as well as our reporting tool.
  • Ease of Use
  • Softphones
  • Integration to other applications
  • Softphone UI
  • Ring options
  • Sound integration
Great tool for those who use Bullhorn and Insightsquared. It is fully integrated to those applications and works well as a phone system. Love the softphone aspect, no need for a handset. Anywhere you have an internet connection and your laptop you can make and receive calls.
  • No physical assets (handsets)
  • Reporting Integration
  • Click to dial functionality
Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.
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