TrustRadius Insights
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk …
Starting at $20 per user/month (invoiced annually)
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What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…
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Popular Features
- Agent dashboard (45)9.999%
- Outbound response (41)9.999%
- Call forwarding (40)9.999%
- Validate callers (40)9.797%
Pricing
CloudTalk Starter
$20.00
Cloud
per user/month (invoiced annually)
CloudTalk Essential
$25.00
Cloud
per user/month (invoiced annually)
CloudTalk Expert
$40.00
Cloud
per user/month (invoiced annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
CloudTalk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
CloudTalk Screenshots
CloudTalk Video
This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.
CloudTalk Integrations
CloudTalk Competitors
CloudTalk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
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Reviews and Ratings
(64)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.
Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.
Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.
Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.
Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.
Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.
Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.
Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.
In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.
Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.
Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.
Attribute Ratings
Reviews
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February 17, 2023
CloudTalk - great experience
Score 10 out of 10
Vetted Review
Verified User
We started using CloudTalk for inbound calls with our customers to secure a better and more dynamic client relationship. We are able to track the performance of our support calls in intuitive dashboard and we are definitely closer to our customer around the world. The software is very intuitive itself so anytime we don't perform well regarding our support team calls, we are able to quickly take actions and make adjustments.
- IVR builder
- call recording
- Call monitoring
- N/A
February 13, 2023
Intuitive and easy to set up
Score 10 out of 10
Vetted Review
Verified User
It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands out with its fantastic visual design, dependable call recording and monitoring, and an exceptional support team. The software has a user-friendly interface for new users and adjusting call routings is a breeze with just a few clicks.
- Call center
- IVR builder
- VoIP
- Nothing to mention here
December 22, 2022
Intuitive dashboard and high ROI
Score 10 out of 10
Vetted Review
Verified User
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is comprehensive and clean. It’s got an exceptional sound quality, and the number of integration covers all major tools. The customer support is super-helpful, quickly responding to any issues.
- both desktop and mobile apps
- support team
- option to have multiple agents
- features for physical IP phones
- three-way calling
December 21, 2022
Great help for everyday work, definitely worth the money
Score 10 out of 10
Vetted Review
Verified User
We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functions, and reasonable price. Our company produces software and has to handle many calls for support, so having a quality tool is essential.
- Integration
- Multi-platform operation
- Analytics
- Documentation
- Sometimes easier integration
December 19, 2022
Excellent Tool for Customer Service Optimization
Score 10 out of 10
Vetted Review
Verified User
CloudTalk offers several advanced features at a reasonable price. If you struggle with finding customer service or sales features that fit your company, this is the one you should reach for. They also offer a free trial to see and try their features before you commit to a paid plan. Great for smaller and startup businesses.
- Integration options to choose from
- Monitoring and statistics
- Great customer support
- Do not see any
December 19, 2022
Perfect Solution for Inbound & Outbound Sales
Score 10 out of 10
Vetted Review
Verified User
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.
- IVR
- Call Monitoring
- Call Routing
- Call Tagging
- Mobile Application
December 19, 2022
A Great Tool with a Great Future
Score 10 out of 10
Vetted Review
Verified User
I use it for internal communication and joint calls with clients as I focus on marketing research. Connecting with Hubspot allows me to sync data to know when a client is ready to talk. The interviews are easily recorded, and I evaluate them later. It's great that I don't have to search for the data in different tools, but I can get it in a few clicks, which makes marketing research easier.
- Connection and synchronization of data with existing CRM
- Great support who can always advise and is available when we need them
- Independent of the fixed telephone line running on the VoIP protocol
- I don't know about anything suits me
June 23, 2022
Great value for money!
Score 9 out of 10
Vetted Review
Verified User
Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully manage our voice operations, such as answering regular customer calls to provide medical care, as well as outbound sales calls for our health care plan.
- call recording.
- user and operator management.
- call and daily statistics.
- call summary notes.
- administrative access besides normal users and operators.
- their windows application could be improved.
March 29, 2022
Great solution and quality/cost balance
Score 10 out of 10
Vetted Review
Verified User
CloudTalk is our solution for Customer Care and OB Telemarketing. At the beginning we had the trial option before buying to be sure that all our requirements were met. The support during the trial was great. It is very easy to set up and use. CloudTalk is now helping our team to performance better, maximize1st contact resolution, being efficient, but also make are processes easy and monitor our KPIs accurately. It is a great solution for companies that need a scalability and quality.
- Calls Management
- OB Dialler Campaigns
- Real time monitoring
- Reporting
- none
March 24, 2022
Good product for good price
Score 8 out of 10
Vetted Review
Verified User
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our case cloud talk helps organize all of our phone-based operations into a single, simple solution. We have multiple people using it on different extensions. We also use it to monitor phone sales activity.
- Friendly User Interface
- Integrate with Intercom
- Manage contact information
- Mismatched contacts
- Campaigns only available on higher pay plans.
- Call history doesn't always update immediately.
September 02, 2021
Good product and good value for money
It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to standard answers, did not understand case and super bad policies.
- Ease of use.
- Ease of setup.
- Usability.
- Customer experience
- Support
- Overall design.
June 30, 2021
Review of Cloudtalk
Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. Talktime charges for Singapore seem to be on higher side compared to other dialer even with preferential pricing. Overall pleasant experience, good to use, user friendly. Sales and support team are very responsive. However, will be good if there's further revision on the pricing which will help us in maintaining cost low for the long haul.
- User Friendly
- Easy to Use
- Will be good to have a admin with no caller/dialer function which do not have to pay monthly subscription, just to supervise the other users
- Will be good if can download all the call logs at one go and to sort them according to length of calls
June 16, 2021
Ok job but could do a lot better
Our Support and Sales team has been using CloudTalk for a little less than a year. Our sales representatives each have their dedicated number which is great for providing accurate data. As we've moved away from Zendesk to intercom recently, we needed another VoIP system and CloudTalk was responding to our needs.
- Fast response time from their Support Team.
- Dashboard is easy to use.
- Desktop and mobile apps available.
- Integration with intercom.
- A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
- Desktop app has had some instability issue.
- IVR needs to be self-recorded which can lead to a lower quality.
We use CloudTalk across the whole business. CloudTalk is our chosen platform to contact and be contacted by all our customers. Since I'm always travelling CloudTalk allows me to be in contact with all our customers from the same phone number.
- Voice call
- Platform Cockpit
- Web application for phone calls
- Customer support
- iOS native application unstable
April 20, 2021
Cool cold call with CloudTalk
CloudTalk is a great communication tool that can be used for professional but also private usage. I have been using it for one month only but I haven't been facing any issues so far. The connection has been interrupted just a very few times and our clients are always audible. Therefore I would recommend it for the businesses that need to do a lot of calls.
- Clear sound.
- Possibility to hear the call again.
- Easy to use.
- I was not able to use SMS tools but I am not sure if it was CloudTalk's fault.
March 31, 2021
Cloudtalk is easier to use and cheaper than most
We needed a call center functionality and software, not only for ease of use but also for reporting and day to day operations management. We currently on do inbound, but potentially may do outbound in the future. It's currently only being used by a few people in the tech support department. We provide tech support for seniors and others who have trouble navigating day to day digital tech, such as mobile phone settings, social media, emails, etc.
- Ease of use and user interface
- Mandatory yet simple call tagging
- Customization of caller profile fields
- Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
- Call flows could be made a little more intuitive
- Website fields should have darker borders to tell where the fields are
March 30, 2021
Cloudtalk experience
Score 10 out of 10
Vetted Review
Verified User
We use CloudTalk to manage incoming customer calls in few European countries for our e-commerce stores. That's a great solution, providing adequate price/quality ratio. Also, the customer support is prompt and helpful.
- Pricing.
- Customer Support.
- Automated solutions for incoming calls.
- Could not get local number in some European countries.
March 19, 2021
Ease-to-use tool for contact center or VoIP cloud center
Score 9 out of 10
Vetted Review
Verified User
I work in a company dedicated to financial services. Cloudtalk has helped us to work remotely and in the office. Achieving separate areas of the company, such as sales, collections, etc. to be able to have freedom in the use and administration of telephony. We used to use cell phones to meet this need. The product is good and very intuitive. The downside is that to have excellent results it must be connected to a network cable, which is not possible especially in an office that does not have the infrastructure for this or at home since employees have Wi-Fi.
- Easy to configure
- Intuitive
- Reasonable price
- Faster support
- Intermediate roles between agent and supervisor. Or leave a role that can manage accesses individually
- Remove agent without losing his history
February 18, 2021
A major improvement for my organization
CloudTalk has been a major improvement in my organization, and it is really useful. Before getting CloudTalk, we used regular phones, it was expensive, and we could not record the calls. Now we are able to have and review the entire calling history, and the part I like the most is that I can download all the data to improve my professional performance.
- Call recording
- Avaliable data
- Support
- Wireless conectivity
- Internet requirements
February 13, 2021
The very best of the best
All the people on the client service part of the organization use CloudTalk in order to communicate with our old and new clients in order to give them the best possible service and solutions to all the problems and questions they may have. It's a really good and safe service.
- Rapid calling
- Log of calls
- Good audio quality
- Block incoming calls
- Better cost per call
- Connection problems
February 10, 2021
Awesome deliver at fair cost
Score 9 out of 10
Vetted Review
Verified User
Right now [CloudTalk] is used only by the advisory team, but other teams/areas are on the process to adopt it too.
This solution solved our problem of not having a VOIP software integrated with HubSpot (our CRM). It's just too easy now to make calls, return calls, receive calls and check the recordings.
This solution solved our problem of not having a VOIP software integrated with HubSpot (our CRM). It's just too easy now to make calls, return calls, receive calls and check the recordings.
- CRM Integration
- Call notes/tags/quality feedback
- URA
- Callback function
- Choosing what contact to record info to (if multiple with same tel)
- Inside HubSpot calls (crashes)
February 07, 2021
Even Governments Can Benefit From CloudTalk's Services
The Ministry of Tourism for the Government of Grenada is using CloudTalk to field calls from travelers concerning travel regulations during the Covid pandemic. The service allows us to provide callers with a professional call system that provides both information and quick human assistance for all travel-related issues.
- Excellent message-on-hold system.
- Easy tracking of call statistics.
- Easy monitoring of call quality.
- Customizable IVR.
- Instructions for how to use some features could be more detailed on the features tab.
- Live customer support can at times be hard to access due to time zone differences.
February 07, 2021
Reliable and trustworthy VOIP software
We currently use CloudTalk for our Sales department. We were using another software before to make outbound calls before but it just wasn't doing it for us so there was an internal change and we eventually migrated over to CloudTalk. It definitely helps with making our outbound calls easier and takes inbound as well. Quite honestly it has definitely been something that I've enjoyed and even though I had problems with it at first, it turns out it was actually because I wasn't hooked up to the Ethernet cable. Once that was sorted, everything went great.
- Making our outbound calls easier.
- Acting as our own internal VOIP tool to help with inbound calls.
- Being a reliable software
- Ability to send text messages...absolutely love this
- Honestly, it does the job for me so I have no features I'd want to add.
December 31, 2020
Easy Integration and good value for money tool
Score 9 out of 10
Vetted Review
Verified User
We needed software for our sales support as well as customer service. CloudTalk has easily managed to cover this topic while being cost efficient. CloudTalk is integrated with our internal Salesforce database and helps to provide easy client service to current and new customers. It is being used for most parts of our communication within the company already.
- Call Monitoring for testings and learning
- Analysis of Agents calls
- Call tracking
- Design looks a bit old
December 18, 2020
Great contact centre solution with lots of features
Score 10 out of 10
Vetted Review
Verified User
We needed a phone solution for our Customer Support team to handle inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We have tried many different providers but CloudTalk was the only one that could fulfill all requirements for an affordable price.
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.
- We've noticed some minor delays during calls when making calls to China.
- Unable to install the CloudTalk client from the Zendesk Marketplace.