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CloudTalk

CloudTalk

Overview

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…

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Learn from top reviewers

CloudTalk - great experience

Rating: 10 out of 10
February 17, 2023
Vetted ReviewVerified User
We started using CloudTalk for inbound calls with our customers to secure a better and more dynamic client relationship. We are able to track the performance of our support ca...
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Zuzana Hasko
C-Level Executive - Marketing
Head of Marketing
Trustmatic
CloudTalk2 years of experience

Intuitive and easy to set up

Rating: 10 out of 10
February 13, 2023
Vetted ReviewVerified User
It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands out with its fantastic visual design, d...
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Verified user
Representative
CloudTalk1 year of experience

Intuitive dashboard and high ROI

Rating: 10 out of 10
December 22, 2022
Vetted ReviewVerified User
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is comprehensive and clean. It’s got an ...
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Verified user
Executive
CloudTalk1 year of experience

Perfect Solution for Inbound & Outbound Sales

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enable...
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Matej Kukucka
Executive - Other
Founder
Marketing Player
CloudTalk2 years of experience

A Great Tool with a Great Future

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
I use it for internal communication and joint calls with clients as I focus on marketing research. Connecting with Hubspot allows me to sync data to know when a client is read...
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Martin Kováč
Project Manager - Marketing
Marketing Specialist
Luigi's Box, s.r.o.
CloudTalk1 year of experience
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Pricing

View all pricing

CloudTalk Starter

$20.00

Cloud
per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud
per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud
per user/month (invoiced annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.8
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.9
Avg 8.2
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Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

CloudTalk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.Screenshot of CloudTalk Wallboard & Real-Time Reporting - Presents a live picture on what’s going on in a cloud call center displayed on monitors. Wallboard allow viewers to optimize agent productivity, reduce waiting times and immediately address the caller’s needs to improve their satisfaction.Screenshot of CloudTalk Call History & Historical Reporting - A team's call performance and historical call data are presented in dashboards, and the user can export reports for further analysis.Screenshot of

CloudTalk Video

This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Talkdesk, Five9, and RingEX are common alternatives for CloudTalk.

Reviewers rate Agent dashboard and Outbound response and Predictive dialing highest, with a score of 10.

The most common users of CloudTalk are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 45)

Easy to use

Rating: 10 out of 10
November 16, 2020
GH
Guleysha Hasanova
Customer Service Operator
Discovercars.com (Consumer Goods, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudTalk is used by our department - Customer Service where we have 28 agents.
Pros
  • Quality of calls.
  • Nice tools to leave notes and review.
  • A lot of tagging options.
Cons
  • Could show detailed statistics on app.
  • To give a one touch call ID number.
Likelihood to Recommend
I like the CloudTalk app mostly, it is easy to dial the numbers and the app gives me an impression my cell phone call keypad. The color is also well-chosen. It soothes the eyes and I can easily catch the important and necessary tools at one glance.

It would be good to see how many calls I have done during the day on app instead of always checking on the dashboard.

Easy to use call center service

Rating: 10 out of 10
August 20, 2019
AS
Andrej Saxon
Customer Success Manager
LiveAgent (Computer Software, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
Pros
  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
Cons
  • I would appreciate deeper integration with LiveAgent.
Likelihood to Recommend
With CloudTalk, you are able to answer and transfer calls easily. The IVR is a very flexible tool which can be used for all of our scenarios. I can set up a different IVR structure for every number which we have connected in LiveAgent via CloudTalk. It is very useful when we are working with multiple numbers for multiple languages and two products.

Easy to use, great dialer integration with HubSpot

Rating: 9 out of 10
December 16, 2020
Verified User
Project Manager in Quality Assurance
Leisure, Travel & Tourism Company, 51-200 employees
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope

We use CloudTalk to facilitate our business phone system. We chose CloudTalk specifically for the HubSpot integration and ease of use. I've used many phone systems with different CRM's and I've really enjoyed how much easier this one is to implement than some of the other ones out there. Everything is really in the app, they don't require you to register numbers with Twilio, it's just a one-click integration.
Pros
  • Implementation was easy.
  • Customer support is great, they're very easy to reach and helpful.
  • Interface is clean.
Cons
  • I don't believe there is a way to do simultaneous outbound dialing for a sales team.
Likelihood to Recommend
We use CloudTalk primarily for inbound customer support and call routing for different reps; I can't speak to heavily about how well this would work for a call-center or a real hard-sales environment. I think for most businesses looking to have an easy-to-implement dialer and call-tree, this is more than sufficient.

CloudTalk: Easy to set up and use.

Rating: 9 out of 10
Incentivized
June 25, 2021
TN
Trevor Nicholson
CFO (Chief Financial Officer)
PlanetWatchers (UK) Limited (Computer Software, 11-50 employees)
Vetted Review
Verified User
Use Cases and Deployment Scope
CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to allow potential clients to contact PlanetWatchers by calling, We are also using the solution for clients' calls both locally and internationally. This avoids hardware requirements that may have been required for individual users. It also makes it easily portable.
Pros
  • The setup is particularly straightforward.
  • The introduction set up call is also very thorough if required.
  • The ability to setup local contact numbers good.
Cons
  • The integration with HubSpot is okay, but did not seem easy.
Likelihood to Recommend
CloutTalk is ideal for multiple callers across multiple geographies. It seems to be able to integrate with multiple platforms and solutions, therefore, is useful for automating the tracking of call metrics within relevant CRM solutions. The recording function is also very useful for the training and improvement of team members.

Cloudtalk is easier to use and cheaper than most

Rating: 10 out of 10
Incentivized
March 31, 2021
Verified User
Manager in Marketing
Information Technology & Services Company, 1-10 employees
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We needed a call center functionality and software, not only for ease of use but also for reporting and day to day operations management. We currently on do inbound, but potentially may do outbound in the future. It's currently only being used by a few people in the tech support department. We provide tech support for seniors and others who have trouble navigating day to day digital tech, such as mobile phone settings, social media, emails, etc.
Pros
  • Ease of use and user interface
  • Mandatory yet simple call tagging
  • Customization of caller profile fields
Cons
  • Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
  • Call flows could be made a little more intuitive
  • Website fields should have darker borders to tell where the fields are
Likelihood to Recommend
CloudTalk is great for providing [...] essential necessities for a call center software, but at a fraction of the cost [for] some more mainstream providers. It's great for providing local numbers as well, eliminating the need for a toll free number. One thing I'm not sure of is if they offer concurrent licenses, but I can see where that would be appropriate and advantageous in a larger setting.
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