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CloudTalk

CloudTalk

Overview

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…

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Learn from top reviewers

CloudTalk - great experience

Rating: 10 out of 10
February 17, 2023
Vetted ReviewVerified User
We started using CloudTalk for inbound calls with our customers to secure a better and more dynamic client relationship. We are able to track the performance of our support ca...
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Zuzana Hasko
C-Level Executive - Marketing
Head of Marketing
Trustmatic
CloudTalk2 years of experience

Intuitive and easy to set up

Rating: 10 out of 10
February 13, 2023
Vetted ReviewVerified User
It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands out with its fantastic visual design, d...
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Verified user
Representative
CloudTalk1 year of experience

Intuitive dashboard and high ROI

Rating: 10 out of 10
December 22, 2022
Vetted ReviewVerified User
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is comprehensive and clean. It’s got an ...
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Verified user
Executive
CloudTalk1 year of experience

Great help for everyday work, definitely worth the money

Rating: 10 out of 10
December 21, 2022
Vetted ReviewVerified User
We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functi...
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Verified user
Executive
CloudTalk1 year of experience

Excellent Tool for Customer Service Optimization

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
CloudTalk offers several advanced features at a reasonable price. If you struggle with finding customer service or sales features that fit your company, this is the one you sh...
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Verified user
Employee
CloudTalk1 year of experience

Perfect Solution for Inbound & Outbound Sales

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enable...
Continue reading
Matej Kukucka
Executive - Other
Founder
Marketing Player
CloudTalk2 years of experience

A Great Tool with a Great Future

Rating: 10 out of 10
December 19, 2022
Vetted ReviewVerified User
I use it for internal communication and joint calls with clients as I focus on marketing research. Connecting with Hubspot allows me to sync data to know when a client is read...
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Martin Kováč
Project Manager - Marketing
Marketing Specialist
Luigi's Box, s.r.o.
CloudTalk1 year of experience

Looking for a simplistic, effective and fantastic system? CloudTalk is for you then!

Rating: 10 out of 10
August 11, 2022
IncentivizedVetted ReviewVerified User
All of our work is based in the US, so CloudTalk helped us gain a US number as we are located in the UK. We have Salesforce as a CRM system and CloudTalk made it super easy to...
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Zak Weller
Consultant - Information Technology
Senior Recruitment Specialist
Darcy Cole
CloudTalk1 year of experience

Great value for money!

Rating: 9 out of 10
June 23, 2022
Vetted ReviewVerified User
Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully manage our voice operations, such as an...
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Verified user
Administrator
CloudTalk1 year of experience

Call tools for sales team!

Rating: 10 out of 10
June 23, 2022
Vetted ReviewVerified User
We use CloudTalk as our key sales call tool for tracking calls, making outbound calls, and managing inbound as well. For us, this is a key and important tool because we must a...
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Jordan Snider
Administrator - Sales
CTO (Chief Technical Officer)
Token Creative Services
CloudTalk1 year of experience

Excellent tracking tool for us!

Rating: 8 out of 10
June 22, 2022
IncentivizedVetted ReviewVerified User
We're using CloudTalk to monitor the source of our calls and to operate the right dispatches to the right salespeople. This enabled us to have a clearer vision of the ROI of o...
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Marc Louis-Boyard
Supervisor - Marketing
International growth marketing specialist / Lead generation & International PR
Niryo
CloudTalk1 year of experience

Glad we made the switch

Rating: 7 out of 10
June 7, 2022
Vetted ReviewVerified User
We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any calls as well. The platform provides a...
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Verified user
Manager
CloudTalk1 year of experience

Easy communication

Rating: 9 out of 10
April 29, 2022
IncentivizedVetted ReviewVerified User
Within the organisation, we use CloudTalk for essential business calls with clients on various continents. We used to be concerned about rising cellphone bills, but now we can...
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Ayman Ahmed
Representative - Sales
Medical Sales Representative
BIOMED for Pharmaceutical Industries
CloudTalk1 year of experience

Great solution and quality/cost balance

Rating: 10 out of 10
March 29, 2022
Vetted ReviewVerified User
CloudTalk is our solution for Customer Care and OB Telemarketing. At the beginning we had the trial option before buying to be sure that all our requirements were met. The sup...
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Verified user
Manager
CloudTalk1 year of experience

Good product for good price

Rating: 8 out of 10
March 24, 2022
Vetted ReviewVerified User
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our c...
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Verified user
Executive
CloudTalk1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

View all pricing

CloudTalk Starter

$20.00

Cloud
per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud
per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud
per user/month (invoiced annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.8
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.9
Avg 8.2
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Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

CloudTalk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.Screenshot of CloudTalk Wallboard & Real-Time Reporting - Presents a live picture on what’s going on in a cloud call center displayed on monitors. Wallboard allow viewers to optimize agent productivity, reduce waiting times and immediately address the caller’s needs to improve their satisfaction.Screenshot of CloudTalk Call History & Historical Reporting - A team's call performance and historical call data are presented in dashboards, and the user can export reports for further analysis.Screenshot of

CloudTalk Video

This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Talkdesk, Five9, and RingEX are common alternatives for CloudTalk.

Reviewers rate Agent dashboard and Predictive dialing highest, with a score of 10.

The most common users of CloudTalk are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(65)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.

Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.

Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.

Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.

Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.

Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.

Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.

Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.

In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.

Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.

Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.

Reviews

(1-16 of 16)
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Intuitive dashboard and high ROI

Rating: 10 out of 10
December 22, 2022
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is comprehensive and clean. It’s got an exceptional sound quality, and the number of integration covers all major tools. The customer support is super-helpful, quickly responding to any issues.
Pros and Cons
  • both desktop and mobile apps
  • support team
  • option to have multiple agents
Likelihood to Recommend
It's a massive help for calling with international clients. It saves us tons of money on bills.

Perfect Solution for Inbound & Outbound Sales

Rating: 10 out of 10
December 19, 2022
MK
Matej Kukucka
Founder
Marketing Player (E-Learning, 1-10 employees)
Vetted Review
Verified User
CloudTalk
2 years of experience
View profile
Use Cases and Deployment Scope
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.
Pros and Cons
  • IVR
  • Call Monitoring
  • Call Routing
  • Call Tagging
Likelihood to Recommend
CloudTalk is a solid option for both the inbound and outbound contact centers. For the inbound, it's easy to use IVR, which will route all the calls to the specific departments. On the other hand, thanks to their wide range of supported VoIP providers, it was very easy to set up sales processes that increased the number of calls we could do within a business day.

Looking for a simplistic, effective and fantastic system? CloudTalk is for you then!

Rating: 10 out of 10
Incentivized
August 11, 2022
ZW
Zak Weller
Senior Recruitment Specialist
Darcy Cole (Staffing & Recruiting, 1-10 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
All of our work is based in the US, so CloudTalk helped us gain a US number as we are located in the UK. We have Salesforce as a CRM system and CloudTalk made it super easy to install their app and also to integrate it with our CRM system. It's great to have a system all in one place and one that is so simplistic.
Pros and Cons
  • It's extremely simple to install and integrate
  • Their smart dialer option reduces time spent typing in number and helps make more calls
  • It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Likelihood to Recommend
We have had a situation recently where a candidate has said we've never talked to them about a certain client of ours. We then went on our CloudTalk system and had the first initial call with the candidate brought up and we listened back to it in which we proved we were right.

Easy communication

Rating: 9 out of 10
Incentivized
April 29, 2022
AA
Ayman Ahmed
Medical Sales Representative
BIOMED for Pharmaceutical Industries (Pharmaceuticals, 501-1000 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
Within the organisation, we use CloudTalk for essential business calls with clients on various continents. We used to be concerned about rising cellphone bills, but now we can concentrate on what matters most: building solid business relationships. When it comes to the regularity with which I profit from CloudTalk, I'd estimate three to four times each week. Because it has made communication more accessible, I don't hesitate to make an extra call to keep in touch with my international partners.
Pros and Cons
  • Each country with its own prefix
  • Easy access to all your calls on log history
  • I can make local contacts easily
Likelihood to Recommend
We utilise it as a softphone solution because we all work remotely from the United Kingdom, the United States, and Israel. This provides us with a phone number that we can use to allow potential clients to call PlanetWatchers. We also use the solution for client calls both locally and internationally. This eliminates any hardware requirements that may have been necessary for specific users. It's also lightweight and portable.

Great solution and quality/cost balance

Rating: 10 out of 10
March 29, 2022
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudTalk is our solution for Customer Care and OB Telemarketing. At the beginning we had the trial option before buying to be sure that all our requirements were met. The support during the trial was great. It is very easy to set up and use. CloudTalk is now helping our team to performance better, maximize1st contact resolution, being efficient, but also make are processes easy and monitor our KPIs accurately. It is a great solution for companies that need a scalability and quality.
Pros and Cons
  • Calls Management
  • OB Dialler Campaigns
  • Real time monitoring
  • Reporting
Likelihood to Recommend
CloudTalk has been the perfect match for us. The quality of the call is high, it is a simple solution for inbound and outbound calls, usable on different devices so that our team can work anywhere, rather than having mobile phones at every single desk. All the calls and users details are available in 1 single view and reports catch what is important in the customer care and telemarketing.

Good product for good price

Rating: 8 out of 10
March 24, 2022
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our case cloud talk helps organize all of our phone-based operations into a single, simple solution. We have multiple people using it on different extensions. We also use it to monitor phone sales activity.
Pros and Cons
  • Friendly User Interface
  • Integrate with Intercom
  • Manage contact information
Likelihood to Recommend
It is very well suited for our use case where we just want a simple solution for inbound and outbound calling rather than having mobile phones at every single desk. Also, when going through a list of international numbers, its clever in working out their extensions without faffing around with formatting,

CloudTalk has given me confidence in reports/analytics again!

Rating: 10 out of 10
Incentivized
August 17, 2021
BM
Bobbe Marvin
Setter Team Manager
Quest Education LLC (Education Management, 11-50 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudTalk is being utilized by myself and a team of appointment setters for our organization. The entire evaluation of the product and implementation, including integration with our CRM system, was a great experience. Our previous dialing platform was antiquated and difficult to use and consistently delivered skewed reporting numbers. With CloudTalk, our data and analytics are updated in real-time, the setters have all the "bells and whistles" they deserve in a dialing platform to make their jobs easier and more efficient.
Pros and Cons
  • Real time syncs, data & analytics
  • User-friendly UI
  • Workflow automations
Likelihood to Recommend
CloudTalk is a perfect addition for our call center, enabling our appointment setters to easily work within our CRM with the CloudTalk utility. The real-time syncing with data, contacts, and reports/analytics is refreshing. I cannot think of a scenario where this platform wouldn't be appropriate for our business. The only feature that is lacking in video chat but we've overcome this need with Google.

Ok job but could do a lot better

Rating: 7 out of 10
Incentivized
June 16, 2021
SS
Samantha Semuhin
Senior Support Manager
Taskworld (Computer Software, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
Our Support and Sales team has been using CloudTalk for a little less than a year. Our sales representatives each have their dedicated number which is great for providing accurate data. As we've moved away from Zendesk to intercom recently, we needed another VoIP system and CloudTalk was responding to our needs.
Pros and Cons
  • Fast response time from their Support Team.
  • Dashboard is easy to use.
  • Desktop and mobile apps available.
  • Integration with intercom.
Likelihood to Recommend
If the phone is your least popular contact channel or you only need it for outbound, then CloudTalk will be a good fit for you. It is easy to use and has a friendly interface but needs some features to bring a good amount of features to catch up on other VoIP systems like Avoxi or Aircall.

For example:
  • Have the option to select multiple filters.
  • Detect spam numbers automatically and block them.

Cool cold call with CloudTalk

Rating: 9 out of 10
Incentivized
April 20, 2021
Use Cases and Deployment Scope
CloudTalk is a great communication tool that can be used for professional but also private usage. I have been using it for one month only but I haven't been facing any issues so far. The connection has been interrupted just a very few times and our clients are always audible. Therefore I would recommend it for the businesses that need to do a lot of calls.
Pros and Cons
  • Clear sound.
  • Possibility to hear the call again.
  • Easy to use.
Likelihood to Recommend
CloudTalk suits mostly businesses, where it is necessary do to a lot of calls on a daily basis and they are talking to customers in different countries. This app also suits companies that are dealing with cold calls... Maybe for the private usage, it's a bit less suitable as you need to pay for it but it is cool even for the private usage once you have it I guess.

Cloudtalk is easier to use and cheaper than most

Rating: 10 out of 10
Incentivized
March 31, 2021
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We needed a call center functionality and software, not only for ease of use but also for reporting and day to day operations management. We currently on do inbound, but potentially may do outbound in the future. It's currently only being used by a few people in the tech support department. We provide tech support for seniors and others who have trouble navigating day to day digital tech, such as mobile phone settings, social media, emails, etc.
Pros and Cons
  • Ease of use and user interface
  • Mandatory yet simple call tagging
  • Customization of caller profile fields
Likelihood to Recommend
CloudTalk is great for providing [...] essential necessities for a call center software, but at a fraction of the cost [for] some more mainstream providers. It's great for providing local numbers as well, eliminating the need for a toll free number. One thing I'm not sure of is if they offer concurrent licenses, but I can see where that would be appropriate and advantageous in a larger setting.

Plethora of advances intricate features presented to you in a simplistic user-interface

Rating: 9 out of 10
March 03, 2021
LB
Logan Brown
Head of Sales and CS
UFA Trader LIMITED (Wholesale, 201-500 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudTalk has established an elaborated networking channel between my colleagues. It's a practical workaround to micro-managing. It shattered the opaque barriers that plagued my work-force with conversational gaps. It's a perfect balance between transparency and privacy. It's almost a rudimentary asset to our establishment at this point. As the HOS, I strictly represent the sales department here but I can assure you, the transition to CloudTalk was utterly without hassle among my team, developed immediate initial chemistry.
Pros and Cons
  • Monitoring
  • Fast-paced
  • Efficient
  • Simplistic User-Interface
Likelihood to Recommend
[CloudTalk is] quite frankly a VOIP software that entertains facets most software's feel limited to bound to, going to lengths to not only aesthetically stand out but to also to ease usability as much as possible.

But if you're looking for something more portable, I'd rather not recommend it because of it's disastrous mobile application.

Great contact centre solution with lots of features

Rating: 10 out of 10
December 18, 2020
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
We needed a phone solution for our Customer Support team to handle inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We have tried many different providers but CloudTalk was the only one that could fulfill all requirements for an affordable price.
Pros and Cons
  • Very easy to setup and configure. It took literally a few minutes to start making our first calls.
  • Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
  • Great selection of virtual numbers for international calls.
  • Great customer support team with quick replies.
  • Call quality is generally good, especially for the price.
Likelihood to Recommend
Easy to configure and very user friendly. It was quick to setup and it didn't require any specific technical knowledge. It has prebuilt integrations with most CRM tools, including Zendesk. Call quality is great, even to China where most competitors fail to provide a satisfying service. Their customer support team is very helpful as well. No major issues so far—the only thing I can mention is that I was unable to install the CloudTalk client from the Zendesk Marketplace, but their desktop and phone apps are working great.

Easy to use, great dialer integration with HubSpot

Rating: 9 out of 10
December 16, 2020
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope

We use CloudTalk to facilitate our business phone system. We chose CloudTalk specifically for the HubSpot integration and ease of use. I've used many phone systems with different CRM's and I've really enjoyed how much easier this one is to implement than some of the other ones out there. Everything is really in the app, they don't require you to register numbers with Twilio, it's just a one-click integration.
Pros and Cons
  • Implementation was easy.
  • Customer support is great, they're very easy to reach and helpful.
  • Interface is clean.
Likelihood to Recommend
We use CloudTalk primarily for inbound customer support and call routing for different reps; I can't speak to heavily about how well this would work for a call-center or a real hard-sales environment. I think for most businesses looking to have an easy-to-implement dialer and call-tree, this is more than sufficient.

Easy to use

Rating: 10 out of 10
November 16, 2020
GH
Guleysha Hasanova
Customer Service Operator
Discovercars.com (Consumer Goods, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudTalk is used by our department - Customer Service where we have 28 agents.
Pros and Cons
  • Quality of calls.
  • Nice tools to leave notes and review.
  • A lot of tagging options.
Likelihood to Recommend
I like the CloudTalk app mostly, it is easy to dial the numbers and the app gives me an impression my cell phone call keypad. The color is also well-chosen. It soothes the eyes and I can easily catch the important and necessary tools at one glance.

It would be good to see how many calls I have done during the day on app instead of always checking on the dashboard.

Constant Service Outages & Non-Working Software Make CloudTalk One To Avoid

Rating: 1 out of 10
March 04, 2020
Verified User
Vetted Review
Verified User
CloudTalk
1 year of experience
Use Cases and Deployment Scope
CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.
Pros and Cons
  • None
Likelihood to Recommend
The app is always down, CloudTalk is totally unreliable and cannot be used in a business environment. It's totally crippled our customer support team because their servers seem to regularly be down or their software diallers are constantly broken by new updates.

CloudTalk is perfect!

Rating: 10 out of 10
October 01, 2019
SB
Stanislav Bouda
Account Manager
QualityUnit (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
CloudTalk
1 year of experience
View profile
Use Cases and Deployment Scope
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
Pros and Cons
  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
Likelihood to Recommend
In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.
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