TrustRadius Insights
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk …
Starting at $20 per user/month (invoiced annually)
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What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…
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Popular Features
- Agent dashboard (45)9.999%
- Outbound response (41)9.999%
- Call forwarding (40)9.999%
- Validate callers (40)9.797%
Pricing
CloudTalk Starter
$20.00
Cloud
per user/month (invoiced annually)
CloudTalk Essential
$25.00
Cloud
per user/month (invoiced annually)
CloudTalk Expert
$40.00
Cloud
per user/month (invoiced annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is CloudTalk?
CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.
The vendor aims to help teams communicate clearly and efficiently.
With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.
The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.
CloudTalk offers solutions for:
- Support teams
- Sales teams
- E-commerce
- and others
CloudTalk Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
CloudTalk Screenshots
CloudTalk Video
This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.
CloudTalk Integrations
CloudTalk Competitors
CloudTalk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | English |
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Reviews and Ratings
(64)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.
Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.
Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.
Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.
Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.
Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.
Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.
Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.
In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.
Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.
Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.
Attribute Ratings
Reviews
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December 22, 2022
Intuitive dashboard and high ROI
Score 10 out of 10
Vetted Review
Verified User
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is comprehensive and clean. It’s got an exceptional sound quality, and the number of integration covers all major tools. The customer support is super-helpful, quickly responding to any issues.
- both desktop and mobile apps
- support team
- option to have multiple agents
- features for physical IP phones
- three-way calling
December 19, 2022
Perfect Solution for Inbound & Outbound Sales
Score 10 out of 10
Vetted Review
Verified User
We use CloudTalk for inbound calls for customer service and easier routing between the departments. On top of that, we are logging our sales calls with CloudTalk, which enables us to improve our sales results. Their easy-to-use interface shows various dashboards, so we can quickly see where we are struggling or doing great.
- IVR
- Call Monitoring
- Call Routing
- Call Tagging
- Mobile Application
All of our work is based in the US, so CloudTalk helped us gain a US number as we are located in the UK. We have Salesforce as a CRM system and CloudTalk made it super easy to install their app and also to integrate it with our CRM system. It's great to have a system all in one place and one that is so simplistic.
- It's extremely simple to install and integrate
- Their smart dialer option reduces time spent typing in number and helps make more calls
- It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
- I honestly could suggest any improvements at this time but that may change in the future
April 29, 2022
Easy communication
Within the organisation, we use CloudTalk for essential business calls with clients on various continents. We used to be concerned about rising cellphone bills, but now we can concentrate on what matters most: building solid business relationships. When it comes to the regularity with which I profit from CloudTalk, I'd estimate three to four times each week. Because it has made communication more accessible, I don't hesitate to make an extra call to keep in touch with my international partners.
- Each country with its own prefix
- Easy access to all your calls on log history
- I can make local contacts easily
- Integration with other apps is not easy
- Need some modification like filter and recording
March 29, 2022
Great solution and quality/cost balance
Score 10 out of 10
Vetted Review
Verified User
CloudTalk is our solution for Customer Care and OB Telemarketing. At the beginning we had the trial option before buying to be sure that all our requirements were met. The support during the trial was great. It is very easy to set up and use. CloudTalk is now helping our team to performance better, maximize1st contact resolution, being efficient, but also make are processes easy and monitor our KPIs accurately. It is a great solution for companies that need a scalability and quality.
- Calls Management
- OB Dialler Campaigns
- Real time monitoring
- Reporting
- none
March 24, 2022
Good product for good price
Score 8 out of 10
Vetted Review
Verified User
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute the calls to support threads. In our case cloud talk helps organize all of our phone-based operations into a single, simple solution. We have multiple people using it on different extensions. We also use it to monitor phone sales activity.
- Friendly User Interface
- Integrate with Intercom
- Manage contact information
- Mismatched contacts
- Campaigns only available on higher pay plans.
- Call history doesn't always update immediately.
CloudTalk is being utilized by myself and a team of appointment setters for our organization. The entire evaluation of the product and implementation, including integration with our CRM system, was a great experience. Our previous dialing platform was antiquated and difficult to use and consistently delivered skewed reporting numbers. With CloudTalk, our data and analytics are updated in real-time, the setters have all the "bells and whistles" they deserve in a dialing platform to make their jobs easier and more efficient.
- Real time syncs, data & analytics
- User-friendly UI
- Workflow automations
- True cadences
June 16, 2021
Ok job but could do a lot better
Our Support and Sales team has been using CloudTalk for a little less than a year. Our sales representatives each have their dedicated number which is great for providing accurate data. As we've moved away from Zendesk to intercom recently, we needed another VoIP system and CloudTalk was responding to our needs.
- Fast response time from their Support Team.
- Dashboard is easy to use.
- Desktop and mobile apps available.
- Integration with intercom.
- A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
- Desktop app has had some instability issue.
- IVR needs to be self-recorded which can lead to a lower quality.
April 20, 2021
Cool cold call with CloudTalk
CloudTalk is a great communication tool that can be used for professional but also private usage. I have been using it for one month only but I haven't been facing any issues so far. The connection has been interrupted just a very few times and our clients are always audible. Therefore I would recommend it for the businesses that need to do a lot of calls.
- Clear sound.
- Possibility to hear the call again.
- Easy to use.
- I was not able to use SMS tools but I am not sure if it was CloudTalk's fault.
March 31, 2021
Cloudtalk is easier to use and cheaper than most
We needed a call center functionality and software, not only for ease of use but also for reporting and day to day operations management. We currently on do inbound, but potentially may do outbound in the future. It's currently only being used by a few people in the tech support department. We provide tech support for seniors and others who have trouble navigating day to day digital tech, such as mobile phone settings, social media, emails, etc.
- Ease of use and user interface
- Mandatory yet simple call tagging
- Customization of caller profile fields
- Callback can be a bit annoying and hard to distinguish between if it's a callback or an incoming call. If we miss a call, we have it set to do an automatic callback, but if for whatever reason I don't want it to call back, and I click on the X when the callback starts, as far as I know there is no way to delete future callbacks for that particular call, as in override the system. It would be nice if there was a popup instead that was a reminder to callback, as opposed to just calling back and having the call popup, which then forces you to do something.
- Call flows could be made a little more intuitive
- Website fields should have darker borders to tell where the fields are
March 03, 2021
Plethora of advances intricate features presented to you in a simplistic user-interface
Score 9 out of 10
Vetted Review
Verified User
CloudTalk has established an elaborated networking channel between my colleagues. It's a practical workaround to micro-managing. It shattered the opaque barriers that plagued my work-force with conversational gaps. It's a perfect balance between transparency and privacy. It's almost a rudimentary asset to our establishment at this point. As the HOS, I strictly represent the sales department here but I can assure you, the transition to CloudTalk was utterly without hassle among my team, developed immediate initial chemistry.
- Monitoring
- Fast-paced
- Efficient
- Simplistic User-Interface
- The CloudTalk App on the Google Playstore is an absolute disaster, unfortunately.
- The inclusion of a more alterable size & ratio window
December 18, 2020
Great contact centre solution with lots of features
Score 10 out of 10
Vetted Review
Verified User
We needed a phone solution for our Customer Support team to handle inbound and outbound calling with SMS capability and the ability to reach China with a Chinese virtual number. We have tried many different providers but CloudTalk was the only one that could fulfill all requirements for an affordable price.
- Very easy to setup and configure. It took literally a few minutes to start making our first calls.
- Integrates with many CRM systems. We've connected with Zendesk for calls and texts to generate tickets automatically.
- Great selection of virtual numbers for international calls.
- Great customer support team with quick replies.
- Call quality is generally good, especially for the price.
- We've noticed some minor delays during calls when making calls to China.
- Unable to install the CloudTalk client from the Zendesk Marketplace.
December 16, 2020
Easy to use, great dialer integration with HubSpot
Score 9 out of 10
Vetted Review
Verified User
We use CloudTalk to facilitate our business phone system. We chose CloudTalk specifically for the HubSpot integration and ease of use. I've used many phone systems with different CRM's and I've really enjoyed how much easier this one is to implement than some of the other ones out there. Everything is really in the app, they don't require you to register numbers with Twilio, it's just a one-click integration.
- Implementation was easy.
- Customer support is great, they're very easy to reach and helpful.
- Interface is clean.
- I don't believe there is a way to do simultaneous outbound dialing for a sales team.
November 16, 2020
Easy to use
Score 10 out of 10
Vetted Review
Verified User
CloudTalk is used by our department - Customer Service where we have 28 agents.
- Quality of calls.
- Nice tools to leave notes and review.
- A lot of tagging options.
- Could show detailed statistics on app.
- To give a one touch call ID number.
Score 1 out of 10
Vetted Review
Verified User
CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.
- None
- The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
October 01, 2019
CloudTalk is perfect!
Score 10 out of 10
Vetted Review
Verified User
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
- Fast.
- Reliable.
- Superb sound quality.
- Ease of use.
- Missing mobile app.
- No webinars.