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CloudTalk

CloudTalk

Overview

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…

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Recent Reviews

TrustRadius Insights

CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk …
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Intuitive and easy to set up

10 out of 10
February 13, 2023
It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands …
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Intuitive dashboard and high ROI

10 out of 10
December 22, 2022
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is …
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Great value for money!

9 out of 10
June 23, 2022
Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully …
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Glad we made the switch

7 out of 10
June 07, 2022
We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any …
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Good product for good price

8 out of 10
March 24, 2022
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Agent dashboard (45)
    9.9
    99%
  • Outbound response (41)
    9.9
    99%
  • Call forwarding (40)
    9.8
    98%
  • Validate callers (40)
    9.7
    97%
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Pricing

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CloudTalk Starter

$20.00

Cloud
per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud
per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud
per user/month (invoiced annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.7
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.8
Avg 8.3
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Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

CloudTalk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.Screenshot of CloudTalk Wallboard & Real-Time Reporting - Presents a live picture on what’s going on in a cloud call center displayed on monitors. Wallboard allow viewers to optimize agent productivity, reduce waiting times and immediately address the caller’s needs to improve their satisfaction.Screenshot of CloudTalk Call History & Historical Reporting - A team's call performance and historical call data are presented in dashboards, and the user can export reports for further analysis.Screenshot of

CloudTalk Video

This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.

CloudTalk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Talkdesk, Five9, and RingEX are common alternatives for CloudTalk.

Reviewers rate Predictive dialing highest, with a score of 10.

The most common users of CloudTalk are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(64)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.

Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.

Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.

Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.

Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.

Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.

Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.

Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.

In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.

Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.

Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.

Attribute Ratings

Reviews

(1-25 of 33)
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Zuzana Hasko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We were recommended CloudTalk basically from everybody in our network so we reached out directly to them at first and since they had everything we were looking for, feature-wise, and also were in our budget, we didn't really consider other vendors on the market. The recommendations were very crucial so it eventually persuaded us to go for CloudTalk.
Score 10 out of 10
Vetted Review
Verified User
There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk.
Matej Kukucka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Better value for the money (by far). And besides that, all the features we needed, CloudTalk has them. Shoutout to their support for answering all the questions we had and to their CSM team for giving us a quick demo on the same day when we requested it. Recommended solution!
Martin Kováč | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Cloudtalk is well-priced for what we need from it. The fact that it has many features that we plan to use in the future is a deciding factor, and that gives it a big advantage. So the biggest impact was the comprehensiveness of the solution and the integration with the CRM.
Marc Louis-Boyard | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We tried dealing with Aircall, but their solution didn't seem so flexible and the initial adoption cost was way out of our context. We learned later that the solution was in fact more flexible than we thought, but were disappointed by the little quality of their before-sales service. We do not regret our choice.
Score 7 out of 10
Vetted Review
Verified User
CloudTalk is a lot more intuitive and provides more features and analytics than 3CX. The fact it allows for integration as well means we can stay on top of all of our missed calls and know exactly what client rang linking them to their company account.
April 29, 2022

Easy communication

Ayman Ahmed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CloudTalk is much more economical, simple to set up, and the trial month was quite helpful in ensuring that it was exactly what we required. Aircall can definitely do a lot more, but I'm not sure what, and I don't think we need it because we're not a large company with various tiers of functionality.
Score 8 out of 10
Vetted Review
Verified User
So much better, much cleaner design. Much less complicated setup process. Has a much more up-to-date program. You can use the browser version or the stand-alone app, both are far more fleshed-out pieces of software. It is also much more reliable, haven't had the app crash even once.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple levels of functionality.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens.
Diana Furikova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy to use but for calls, I would pick CloudTalk.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the user interface was the major difference, with CloudTalk being so much simpler.
Score 9 out of 10
Vetted Review
Verified User
The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk.

We were able to downgrade Pipedrive thanks to the number of options that CloudTalk offers to configure the different needs of the company by sectors or groups such as collections, sales, etc.
Logan Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Five9
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Balder Goyo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data you can get.
February 13, 2021

The very best of the best

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the best.
Alex Peralta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems.
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