Clover

Pricing

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Subscription

$9.95

Cloud

per month

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://www.clover.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Product Demos

Clover Flex Demo | How Clover Flex works

YouTube

How to turn on Clover Station Pro demo by CSI Works

YouTube

Clover Pom-Pom Maker Review & Demo by Diana Sullivan

YouTube

Clover Mini Demo

YouTube

Cute Kanzashi Flower Tutorial (Clover Kanzashi Flower Maker demo)

YouTube

Clover mini 2nd gen | Demo | How Clover mini works? | Clover mini tutorial

YouTube

View more demos

Product Details

About
Tech Details

What is Clover?

Clover Networks, a First Data company (merged with Fiserv July 2019) offers a modular suite of Point of Sale systems (PoS) for restaurant and retail. This modular suite features fixed PoS stations, a customer loyalty program and gift card, an analytics module, as well as a mobile point of sale that Iplugs into the users smartphone and tablet to accept secure credit card swipes, as well as dips and taps like Apple Pay®, Samsung Pay™ and Android Pay™.

Clover Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

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Reviews and Ratings

(36)

May 7th 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved
Pros
Cons
Recommendations

Bypass's point of sale system, powered by the Clover hardware, has become a preferred choice for many users due to the quality and design of the Clover hardware. Users have been able to smoothly transition to cashless transactions with the combination of Clover hardware and Bypass software. The Clover hardware, known for its reliable performance in credit card transactions, has gained popularity among merchants.

Clover's security features and efficiency have significantly improved payment system management, resulting in faster deliveries and increased attention from customers. Prior to adopting Clover, businesses had limited visibility into their transactions and lacked enhanced functionality and increased security. With the implementation of Clover as a payment terminal at retail locations, business owners now have access to secure credit card processing and back-office management functions.

Moreover, Clover has proven to be versatile in its applications. It serves as a POS system in various settings such as Country Markets & Cafes, family restaurants, outdoor markets, and online ordering for curbside pickup and global shipping. The system's user-friendly interface allows for easy order creation, saving customer details, and seamless transition to payment with the help of additional credit card reader and receipt printer.

Furthermore, Clover offers CRM features that allow businesses to add customers to email lists and send them information about new offerings and sales. This functionality helps businesses stay connected with their clientele and increase customer engagement.

In terms of payment processing services, BluePay plays a vital role as the back-end merchant processor for credit card and electronic check payments. It provides reliable and fast settlement of donations for non-profit organizations while offering reasonable fees and comprehensive reporting for auditing and reconciliation purposes. BluePay also serves as the payment gateway for point-of-sale, B2B, and B2C websites across various product divisions.

Overall, Clover, in conjunction with Bypass software, has proven to be a valuable asset for businesses seeking an affordable and effective POS system. From enhancing functionality and increasing security to providing reliable payment processing services, Clover has become a significant step forward for merchants. Users have praised the quality of the Clover hardware and its seamless integration with Bypass software, though some have expressed concerns about the support provided.

Reliable and Eye-catching Design: Users consistently praise the product for its reliable and eye-catching design, which has helped attract attention. Many reviewers have mentioned how the design of the product stands out and catches their eye.

Ease of Use: The ease of use is highly highlighted by users, who find it extremely easy to navigate and operate the devices. Numerous reviewers have specifically mentioned how user-friendly and intuitive the system is, making it a breeze to use.

Satisfaction of Merchants: Merchants express high levels of satisfaction with the product, reporting very few complaints. Multiple reviewers have mentioned that they are highly satisfied with the performance and functionality of the system, praising its reliability in meeting their business needs.

Outdated Design: Many users have expressed their concern about the design of the product, stating that it should be improved to avoid looking outdated in the near future. Some reviewers feel that the current design may not age well and could benefit from a more modern look.

Poor Customer Service: Several reviewers have voiced their dissatisfaction with the customer service, suggesting that it needs improvement. Users have mentioned having to figure out many things on their own, indicating a lack of support or guidance from the customer service team.

Confusing App Interface: A number of users find the apps within the 'more tools' app unclear and difficult to understand. They struggle with navigating and comprehending these apps, which hinders their ability to utilize all available features effectively.

Users have made several recommendations for improving the Clover system based on their experiences. The three most common recommendations are:

Improve stability and reliability by addressing occasional crashes and the need for reboots.
Enhance printing functionality, especially for businesses where printing is a priority.
Add more shortcuts and convenience features to streamline workflows and improve efficiency.

By addressing these recommendations, Clover can provide a more stable and reliable experience for users, enhance its printing functionality, and continue to offer convenience through additional shortcuts and convenience features.

Reviews

(1-12 of 12)

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Eye Catching Design, Solid Reliable Product.

Rating: 9 out of 10

March 23, 2022

Glenn Johnson

CIO (Chief Information Officer)

Carolina Hurricanes Hockey Club (Entertainment, 201-500 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

We use Clover terminals and scanners as part of the purchase of a food and beverage point of sale system called Bypass. One of the main reasons we selected Bypass was because of the quality of the Clover hardware and how clean and sharp the design looks. The Clover hardware, in conjunction with the Bypass software, allowed us to go cashless in our building from day one!

Pros and Cons

Reliable
Eye catching design.
Ease of use.

Likelihood to Recommend

Clover is well suited for high-volume environments where quality and dependability are paramount. The hardware can scale easily and always looks good on the counter. I have even seen Clover hardware used in small mom-and-pop type stores. The ability to swing the monitor around for signature is really nice. Customers appreciate the ease of use. The stations we have to use nice large bright screens. Not familiar enough with the Clover product line to know if the smaller screen sizes are available for applications where space is a concern.

Clover POS Review

Rating: 10 out of 10

September 15, 2021

Blake Wilson

Integrations specialist

Wholesale payments (Financial Services, 51-200 employees)

Vetted Review

Reseller

1 year of experience

Use Cases and Deployment Scope

We use Clover to run credit cards. We have a demo version set up in-house and we resell it to many merchants. Only the integrations department uses it, but we have been using it for years. Clover is a very popular option for our merchants and everyone seems to love it. The only issue we ever get is the support not being very helpful.

Pros and Cons

Easy to use
Devices look very nice
Merchants love it; very few complaints

Likelihood to Recommend

The ease of using Clover is amazing. The smaller ones are basically a phone that runs cards and the bigger ones are just tablets that run cards. The printers are also very easy to get hooked up. The P550 printer has contactless pay which everyone loves. They have almost anything any merchant could ask for.

Clover for a Bike Retailer...it's a Win!

Rating: 9 out of 10

August 02, 2021

Robert Ford

Retail Operations Manager

Global Bikes (Retail, 51-200 employees)

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

We use Clover as a payment terminal at our 5 retail locations. It allows us to easily and securely process credit card transactions while having back-office management functions.

Prior to Clover, we were using a 10 key pin pad and a processor that gave us no back-office visibility of transactions, no employee controls, no enhanced functionality, and no increased security.

Pros and Cons

Ease of set up with one or multiple locations.
Ease of use from day to day functions to reporting to transaction investigations.
Simple and adaptable functionality with access to the tablet or the portal.
Intuitive back office management portal

Likelihood to Recommend

Clover works well in retail but it is based on foodservice use. So, there is some functionality that can be confusing and features that have to be ignored. For example, it contains orders and refers to these in payment details. Retailers don't generally create orders and use the tablet for card transactions. On the other hand, these functions can be adapted so they are not used and not visible to employees.

Clover, the POS payment solution for our transactions

Rating: 9 out of 10

June 08, 2021

Verified User

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Thanks to the security and efficiency provided by Clover we can manage our payment system in a faster and more automated way, by using their electronic devices we have significantly improved the speed of our deliveries and the boost it generates to the attention of potential customers. The customer service was always friendly and helped us in different occasions with problems that we could not solve, in addition to maintaining a virtual guide during all the steps of the process of adaptation to the company. Sometimes they were slow to attend and it was a bit annoying because you always expect good service, but when they did attend they always provided solutions. Clover has been for us a big step forward, with their devices we could have a plus of novelty in our business, in addition to the reliability of its operations keeps us constantly informed with accurate reports, although you must learn to use correctly to avoid errors that hinder the experience and can generate changes in accounting that can then be very annoying.<div><br></div>

Pros and Cons

Clover's POS system and its line of point-of-sale devices guarantees secure money transactions, allowing our customers to place their orders and payments quickly through any available means, promoting self-service and generating a positive impact on customer service.
Because Clover devices are based on Android, their interface and functionality is very similar to that of current cell phones, highlighting a greater ergonomics when using the software for both consumers and users.
Clover integrates in its operation an inventory control system that is updated in each transaction, this allows the user to have more attention in the replenishment of stocks, thus helping to avoid the inventory losses and allowing to calculate in real time the profitability and rotation of the product instantly.

Likelihood to Recommend

Clover is a very useful tool for places where a product is going to be offered on a constant basis, as it allows you to manage inventories, order requests and the collection system efficiently, keeping billing and income information up to date. It is suitable for the addition of new products, allowing the customer to see different items at any time, and through a touch screen can take their order, make changes or simply make payment using their credit card quickly and securely. I don't see it working well in a company with few workers, because of the capacity of the functions that Clover has, they won't be able to take advantage of them correctly and will end up making limited use of it.

Easy, Flexible, and Feature-Rich

Rating: 10 out of 10

September 17, 2020

Verified User

Vetted Review

Verified User

5 years of experience

Use Cases and Deployment Scope

Clover is used for point-of-sale at the retail location, as well as at booths and tables for outdoor markets. The online ordering feature is also used for curbside pickup of apparel items, and for online orders that are shipped globally. Clover also provides CRM features that we make use of for adding users to an email list if they opt-in, and sending them information about new offerings and sales.

Pros and Cons

Great integration with third-party payment processors.
Lots of additional features like the ability to add promotions and discounts.
Clover has features for gathering customer feedback.
Clover Stations and Clover Mini are well-built and well-designed.

Likelihood to Recommend

Clover is perfect for restaurants, as well as any customer-facing company (whether a restaurant or other retail, etc.) that has multiple employees thanks to its shift management. Clover is great when you are trying out different promotional offers and discounts as well, such as happy hours at restaurants. It is less appropriate for a small business with very few employees, or a sole proprietorship, which might not use all the extra features Clover has to offer.

Clover: the solid modern POS

Rating: 8 out of 10

September 12, 2020

Verified User

Vetted Review

Verified User

6 years of experience

Use Cases and Deployment Scope

Clover is used at my family restaurant, Divine Curry. It is a POS (point of sale) system used to record orders and collect payment. It is a white tablet on a stand that comes with Clover software hosted on the Android 4.4 operating system. The highlight of the system is their proprietary software with which you interact thought the touch screen. When you set up the Clover system, a representative comes and helps you input your restaurant menu into the system and gives you basic training on how to add future items. The software allows you to create orders for dine-in, takeout, or delivery, and all customer details that you enter are saved for future reference. You can easily go from any order to payment, which is supplemented by an add on credit card reader and receipt printer. In our case, we use the receipt printer to print orders for the kitchen as well as a receipt for the customer. All transactions are saved and can be viewed in the Clover portal on their website, which we used to do some analysis on the busiest times of the day and best selling items. All in all, Clover is a great POS system, with polished user experience, and helpful features.

Pros and Cons

User experience
Payment transactions
Customer support

Likelihood to Recommend

Clover is suited for someone looking for an all in one, easy to use, point of sale system for a small business such as a restaurant. You have to train your employees on how to do the basic functions and most of the activities are remedial if you have used a smartphone before. I don't think it would be so appropriate for large retail stores because it's not fast enough to handle high demand and many items.

Clover is great!

Rating: 10 out of 10

September 12, 2020

Ashley Beal

Senior Office Administrator

Harbour Technology Consulting (Information Technology and Services, 1-10 employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Right now Clover is just being used by one department. It is being used by my department (Finance/Accounting) and we use it to receive discounts from local businesses.

Pros and Cons

Clover is great for finding local businesses around you.
Clover is also great for receiving discounts or promotions from these local businesses.

Likelihood to Recommend

Clover is well suited in situations where you'd want to support businesses around you while receiving the promotion or discount they have on the app. It also is well suited for companies who often purchase from these stores or restaurants and want to save a little money from time to time.

Does What You Want It To

Rating: 6 out of 10

February 13, 2020

Verified User

Vetted Review

Verified User

4 years of experience

Use Cases and Deployment Scope

Our organization used BluePay as our sole credit card processor for receiving donations as a non-profit. At the time we began using them, they were the only processor available to work with Bloomerang, our previous CRM.

Pros and Cons

Detailed transaction reports
Robust transaction search feature

Likelihood to Recommend

BluePay certainly got the job done. Our transactions were processed. But the layout of their two sites (BluePay and CardPointe) and the customer service confusion between the two was challenging to navigate. We also found that their follow up communication was lacking. They even failed to get back to us multiple times regarding their own rented equipment, and we were unable to return an item to them until nearly a year later. And we were never charged even for the initial rental. That was just one example of how their internal communication and organization were lacking.

BluePay took us to the next level

Rating: 7 out of 10

February 11, 2020

Ben Flemming

Director of Human Resources

National School Project (Non-Profit Organization Management, 51-200 employees)

Vetted Review

Verified User

5 years of experience

Use Cases and Deployment Scope

We used BluePay as our back end merchant processor to handle credit cards and electronic check payments. It serviced payments for all departments across our organization, but only our accounting team interacted with it. BluePay provided reliable, fast settlement of donations for our non-profit with very reasonable fees and pretty good reporting to facilitated auditing and regular reconciliation.

Pros and Cons

Reporting: We were able to find pretty much exactly the info we needed to be grouped as we needed it.
Payment processing: This is what they do!

Likelihood to Recommend

BluePay was well suited for handling our payments. We went with BluePay because it was tied to our CRM at the time, and of the options, it offered ACH payment processing with a flat transaction fee rather than a percentage. It does its core function very well.
We do not rely on BluePay as a CRM to capture and store information about our donors/customers, however.

Great for Consistent Business

Rating: 7 out of 10

January 12, 2019

Kirsten Rodriguez

Safety

Southern Style Management, Inc. (Farming, 11-50 employees)

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

We currently use Clover in our Country Market & Cafe as our POS system to handle sales, generate reports, and track inventory. Our accounting department is then able to use the data generated to keep track of the numbers and the Retail Manager is able to decide what to order based on how sales are going.

Pros and Cons

Clover has an excellent POS system with several add-on pieces of equipment available. Many many features to fit all business needs
Very easy to use, and even has an online login where you can edit inventory and settings, as well as get real time reports
Inventory control, offline mode, and customer information storage are also wonderful tools to help you keep up with your business
Reports! The reports are great!!

Likelihood to Recommend

Clover is good if you are going to have consistent business all year long, wish to have inventory control, and have a reliable internet connection. We also use it in our cafe, which is great because you can customize things and print an "order" receipt, which is what the chef uses to make the order. It definitely needs to be in a stable environment with an actual table or counter.

Clover POS, keeps the budget in check

Rating: 9 out of 10

August 17, 2018

Verified User

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

Clover is a great and cheap way to have an effective POS system up and running, without having to outlay a large amount of startup capital on your till system. I have seen too many young companies fail in the initial months having spent too much on POS and other shop fittings etc. Clover helps in this respect.

Pros and Cons

Low cost
Very user friendly
EFTPOS included

Likelihood to Recommend

If the opening budget for a shop is tight, Clover can help keep this in check with the bundled method of billing each month that can be applied. There is also the small learning curve which means that you do not have a large training program to undertake to use Clover.

Excellent Move

Rating: 8 out of 10

May 25, 2018

Verified User

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

BluePay is used as our payment gateway for our point of sale, B2B, and B2C websites for all product divisions.

Pros and Cons

BluePay has been very responsive when we've had questions and gone out their way to make sure that users understand the answers that are given.
During our cut over to BluePay we found that there were reports that our users were used to having that didn't have an equivalent on BluePay's site. Our account rep went above and beyond to make sure that our users had the information that they needed by having custom reports sent on the schedule that we determined.
Overall our interchange rates are much lower with BluePay than they were with our previous gateway provider.

Likelihood to Recommend

BluePay has been great for our company's needs and is viewed as an improvement over our previous gateway provider. BluePay bought the software provider that we use for many of our online sales applications but it's disappointing to find that very little has been done to integrate BluePay's software/hardware offerings with the products that we've previously had installed. It would be really great to see the enhancements trickle down to previously existing products.