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Overview

What is Sinch?

Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services

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Recent Reviews

TrustRadius Insights

Users have found that using Sinch helps improve communication with clients, regardless of distance. The software enhances connectivity and …
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Pricing

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What is Sinch?

Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

PJ's Sinch Sock System Demo

YouTube

Yodazone demo #IoT mobile hackthon Tessel+sinch+pubnub

YouTube

Sinch App - The Ultimate Temporary Workforce Solution

YouTube
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Product Details

Sinch Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that using Sinch helps improve communication with clients, regardless of distance. The software enhances connectivity and bridges any gaps in coverage or delivery issues. However, some users have discovered better alternatives with other providers. Sinch is widely utilized for SMS/MMS sending infrastructure and mobile wallet technology. It reliably sends MT globally, making it particularly useful for A2P registrations in India and Vietnam. Users rely on Sinch's connections with mobile operators around the world to fill expertise gaps in A2P SMS. Additionally, the product ensures good quality routes for message delivery anywhere on the globe. Sinch is also used to manage large-scale SMS campaigns and integrate them into various messaging channels based on user preferences, making it a versatile solution. One of its standout features is its ability to offer great discounts at scale, allowing users to stay competitive in pricing. The product provides global SMS coverage and enables the broadening of available messaging channels. When occasional issues arise with SMS responses from short codes, users appreciate Sinch's helpful support in resolving these problems. The software is also used for various other purposes such as initiating SMS communications with field teams, channel partners, and end-user customers. Moreover, it aids in automating bank statement delivery, customer support, and banking platforms over WhatsApp API, resulting in cost reduction and ease of access for successful business solutions. Sinch's direct connections and relationships are also utilized for additional product offerings. For example, it supports video chatting in a marketplace without the need to build custom web RTC software. Users value the balance between using reputable companies like Sinch and supporting smaller ones, especially for core functionalities like video chatting. Furthermore, Sinch offers a platform for users to share text, audio, video, and multimedia content—a crucial feature for creating social engagement among users. The product's full API call log has proven useful for tracking and addressing issues promptly. Despite these positive aspects highlighted by users, there have been occasional negative experiences with billing and support, resulting in wasted time and effort for some customers. On the other hand, Sinch has effectively addressed shortcomings by improving compliance in organizations through sending SMS notifications for regular training sessions. Additionally, it provides excellent service and support with high performance for servicing short codes. Overall, Sinch, formerly known as mBlox, is widely relied upon to provide reliable, scalable, and flexible SMS solutions for businesses. It offers high availability and enhances message delivery for marketing purposes by procuring short and long code numbers.

Reliable Platform: Many users have found Sinch to be a reliable platform for sending SMS to clients around the world. Several reviewers have mentioned that they trust Sinch's services and have experienced consistent delivery of messages.

Wide Range of Functionalities: Sinch offers a wide range of functionalities that make it easy for clients to connect with businesses through their mobile phones. Numerous users appreciate the multiple options provided by Sinch, including audio calls, video calls, and chat functionality, without the need for complex coding.

Easy Implementation and Integration: The SMS solution provided by Sinch is easy to implement and integrate into existing systems. Several customers have commented on how straightforward it is to incorporate Sinch into their backend interfaces, thanks to simple code integration. They also value the availability of Sinch's SDK in almost every language, which makes implementation smooth and hassle-free.

Cons: Poor customer support: Several users have had a negative experience with Sinch's support team, describing them as ignorant and unhelpful. Issues with payment system: Some users have encountered problems with Sinch's payment system, stating that they were debited but did not receive the corresponding credits. They also mentioned that the payment was not recorded in the billing history. Pricing concerns: Many users expressed dissatisfaction with Sinch's pricing, mentioning that they were not able to obtain pricing data through Sinch's API. Additionally, some users reported that Sinch raised their prices without notifying them, resulting in significant losses for their business. The offer of a refund for only a small percentage of their losses was considered inadequate by these users.

Users who have worked with Sinch as an SMS Aggregator have made the following recommendations:

  • Use Sinch for large organizations that want full control of their mobile messaging.
  • Consider using GCM or AWS for native support, or Firebase for messaging app integration.
  • Collaborate with Sinch to enhance your messaging capabilities.

In addition, some users have suggested that it would be helpful to have the ability to create additional users in the admin panel of Sinch, since sharing login credentials may not be ideal for certain users.

Reviews

(1-5 of 5)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
Since mobile messages are one of the widely accepted and rapidly responded means of communication, Sinch helps us to reach our thousands of employees with a single script. To maintain compliance in our organsation, we have regular training/sessions which are to be done before deadlines without fail. To make sure this happens, we send out SMS notifications to our employees on a periodic basis and it has proven very effective. The rate of missing on trainings have fallen hugely and now Sinch is helping us to maintain that compliance state throughout our organisation.
  • We have tied our training deadlines w.r.t. the employees and their completion status. In case the status is false, Since will keep on sending reminder SMSs on their mobile phones periodically and therefore, informs the employee to complete training well before the deadline.
  • Apart from this, we also send upcoming Holidays, Salary credits, and much more notifications to our employees which keep them informed at all times.
  • I feel that Sinch does not have very well customer support and documentation. Despite having a strong and durable platform, Sinch brings on a very huge learning curve as very limited knowledge articles are provided on their website. Since this is a new tool, there are very limited online communities/ forums supporting this tool and hence, a newbie will definitely struggle in deploying/ using Sinch in my opinion.
Sinch is well suited if you believe communication is the solution to 99% of problems in this world. Lack of communication builds issues that can easily be avoided with clear and transparent communication. Emails/ in-app notifications, the not immediate and always causes a delay since it depends on the user's internet connection. On the other hand, SMS is a service, which reaches every individual immediately and without fail. Therefore, Sinch shall be utilised by every company to make sure immediate communication is enabled.
  • SMS service
  • Durable APIs which support tons of languages
  • Positive return on investment
None, this was our very first SMS service platform and it is doing great. Despite a huge learning curve, this platform has made its position and now serving all of our employees.
Score 1 out of 10
Vetted Review
Verified User
My entire experience with sinch has been nothing but a disaster. I signed up and started filling out my profile information and there were some errors I was getting. On top of that my billing was all wrong. It took nearly an entire month, 3 phone calls, and numerous emails in order to finally get a response from my account manager. All this wasted time and effort also cost me and my company money with the project we were working on. Then once things finally did start moving, I was told I needed to wait an additional 6 weeks in order to see if I would even be able to use this service. No guarantees, no guidance, no assistance on how to ensure the vetting process could work in my favor. So in the end after 4 months of waiting, I would then have to wait another 6 weeks, and I HOPE things worked in my favor. I don't recommend using this company if you value support and customer service.
  • In my opinion, nothing
  • customer service
  • efficiency
  • consumer confidence
  • response time
In my experience, none
  • text message emergence system
  • total negative. lost time. lost money. high stress. no reward
using smoke signals at this point would be better than SINCH
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Sinch to service our short codes that we use with our clients. They offer great service & support, plus the performance has always remained really high. They offer additional services that we don't use, so my experience is only with their short code management solution, but they do that really well. I've been working with them since they were mBlox and they haven't lost their touch.
  • Performance
  • Support
  • SMS
  • Pricing
[Sinch is] a great SMS aggregator offering full performance with short code messaging. They are very helpful with the certification process and their after launch production support is extremely good too, even going above and beyond after hours in the rare situations where it could be required. My only area of concern is pricing as I've seem some competitive pricing from other service providers that are quite popular too.
  • SMS
  • Aggregation
  • Short codes
  • N/A
  • Service Provider for clients
I've only used one other company, Syniverse, as an SMS Aggregator. That was when I worked for a different company more than 10 years ago, so I don't really have much to compare to Sinch.
Zoom
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used mBlox (CLX) to procure short and long code numbers for our customers in the Americas (including vanity codes). We also used mBlox to get carrier certifications to activate routes and enhance message delivery. Those long and short codes were used for marketing purposes to deliver SMS messages to recipient's cell phones as well as to get replies back.
  • Short and long code procurement and management.
  • Certification of long and short codes.
  • Route management.
  • Improved UI for easier navigation to the owned short codes and status of their certification.
  • List of carrier requirements for certification (i.e. keywords).
  • Language and character do's and don't's for specific routes.
We use mBlox for short and long code procurement. The service allows easy process to get a code for your specific needs. They also offer multiple routes depending on the needs and pricing and help with the carrier certification in all regions. We got a number of codes to send SMS messages and integrated those codes with our marketing platform.
  • Ease of use - straightforward purchasing process and setup.
  • Satisfied customers - reliable routes and service for text messaging.
  • Integration with our marketing platform made the use of codes easy.
We considered LANCK telecom but we didn't see guaranteed results in certain regions as well as price wise some of the carriers were getting too expensive. Procurement and certification were of some other concerns and mBlox has a very friendly UI and helpful stuff to navigate the SMS messaging space.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use mBlox to provide high availability, scalable SMS solutions to small, medium, and enterprise level businesses. The value mBlox brings is immense due to the high availability, and quality of their support. We use mBlox as a backend vendor to drive features and products in our application. mBlox solves the problem of reliability, and scalability for us. Their team is also flexible to work with.
  • mBlox has top tier support, with 24/7/365 availability.
  • mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
  • mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.
  • Honestly, mBlox is spot on in terms of support, I can't think of anything they should improve on.
mBlox is well suited for people trying to interconnect with top tier aggregators for SMS and MMS services. mBlox offers shortcode services at this time, not longcode services. mBlox would be less suited for individuals trying to test the waters with a low barrier to entry and commitment.
  • mBlox's cost structure has had a positive effect on our ROI.
  • mBlox is able to provide affordable top tier service.
mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.
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