CM Conversational AI Cloud

Formerly DigitalCX Chatbot

The CM.com DigitalCX Chatbot is a solution designed to automate conversations and engage with customers through virtual assistants, intelligent chatbots, and Conversational Artificial Intelligence. According to the vendor, this versatile product is suitable for small to large companies across various professions and industries, including customer service, marketing and sales, IT and operations, retail and eCommerce, and financial services.

Key Features

AI-powered Chatbots: According to the vendor, users can create and deploy AI-powered chatbots that utilize natural language processing (NLP) and machine learning algorithms to understand and respond to customer queries, potentially improving customer service efficiency.

Virtual Assistants: Users can build virtual assistants capable of handling complex conversations and providing personalized assistance. The vendor claims that these virtual assistants can be trained to understand specific industries and professions, enabling them to perform tasks such as booking appointments, answering FAQs, and offering product recommendations.

Conversational AI: The vendor states that users can leverage Conversational Artificial Intelligence to create engaging and interactive conversations. Advanced dialogue management techniques can guide customers through complex processes, and sentiment analysis can be implemented to tailor responses based on customer emotions.

Multi-channel Support: According to the vendor, this product allows users to engage with customers across multiple channels, including websites, messaging apps, social media platforms, and more. The vendor claims that it ensures consistent and seamless conversations across different channels, allowing customers to choose their preferred communication channel.

Integration Capabilities: Users can integrate the chatbot with existing systems and databases to access relevant customer information, according to the vendor. The vendor also claims that it can connect with CRM systems to provide personalized responses based on customer data. Additionally, the vendor states that seamless handover to human agents is possible when necessary, ensuring a smooth transition in customer interactions.

Analytics and Reporting: The vendor claims that users can gain insights into customer interactions and behavior through comprehensive analytics and reporting. They can track chatbot performance, including response accuracy, customer satisfaction, and conversation flow. The vendor suggests that users can identify areas for improvement and optimize chatbot performance based on data-driven insights.