Coda

Takes a while to create a template for user research but having done so it's much cheaper than dedicated alternatives.
Great for natural language (NLP) analysis, much easier than using Google's tools directly.
Very good for project management and integrating with other tools.

Coda is extremely agile and works really well for highly collaborative organisations that do not want to get into the hassles of managing different formats and storage of different information. It makes organising information very structured and easy and also keeps it highly collaborative for internal as well as external teams.

Initially I didn't love it, but it's growing on me as I get more familiar with how to use it, and how to share the documents like I want to.

There is a little bit of a learning curve on where to point and click to add in different elements and make edits. But it is still very manageable once you get the hang of it. I do still have some issues with some of my connected pages updating each other when I don't want them to sync. So I'll end up editing one page, and it will make the same edits on another page.

Coda is great to build a place for your users to go to and see information. It is easy to navigate through and the variety of content creation is great. However, it is not always easy to create what you want and there is a lot of playing around and learning.
Coda also sometimes misses some functionality which is expected. For example, downloading a list of users that have access to the platform. Being able to send push notifications when a new page has been created etc.
Overall it is a good tool to use just be prepared to invest time!

I think Coda is well suited for management of simple data in general. I'm a medical physicist, so some of our calculations are quite complex. This makes it such that I have to break down the formula into various columns and run a multiple calculations before it can output to a final result that I want. Hence, complex calculations, while workable, expect to spend more time in the building process. And if it's too large a data for calculations, you might run into a less than optimal situation with document loading.

We are still discovering more areas to work on and where it can add value/impact to our internal processes. I believe there's still room for growth in our usage for our organization.

Coda is definitely something that has been proven to drive positive impact in our organization. We have many divisions that can benefit from this that we have yet to explore. It would definitely be worth renewing.

I'm relatively inexperienced but this experience is meaningful. It would have been nice to have some guidance from Coda so that we understood more on Coda's purpose and potential.

I think it's just right. Since it's user-based rather than feature, it makes it more scalable and flexible.

Mainly due to timezone differences. I think Coda's support in general is well implemented and executed. They know their stuff and are helpful. But since I'm not in the same timezone, solution rates are slower for me, and that's not something I prefer. I work in customer service, too, and more often than not, time is important. Shortening the solution time would be a much greater experience.

Coda can seem either really useful or really useless. The extremes of both ends is driven by what our own understanding of what we want to implement. If we lack this understanding, it will be easy to misunderstand Coda's usability especially in the wrong context.

I think scalability is definitely good here since it's based on number of doc makers. Implementation into each dept becomes simpler. That being said, due to the nature of our work, we find it easier that we have a "super user" and then a team of other doc makers. This would make the doc creation and management more efficient.

So far in the past year, we haven't had situations that Coda has gone down for us which is great.

We haven't done any integrations - the initial part of our experience we found that for docs with complex formulas, the page tends to load slowly but in recent months, Coda has improved and optimized the loading times in general and we generally don't find any problems in terms of speed anymore.

I don't have much experience in general in this regard.

We didn't have a relationship or discussion during the sales process. We independently evaluated and decided on our own.

Good response post-sale in customer support, but limited by timezone differences.