TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(1-25 of 65)Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
- Veritas Backup Exec and NAKIVO Backup & Replication
CrashPlan (in my specific case the CrashPlan Pro or CrashPlan for Small Business (there seems to be somewhat of an ongoing identity crisis with the products) is significantly lower overhead, in terms of cost and complexity, when compared to the other two products I have evaluated/used. The downsides are that it is also significantly less functional than the other products. CrashPlan is, as I have said a good value simple point solution.
April 21, 2022
CrashPlan for the WIN
- Carbonite Safe (formerly Mozy), Carbonite Server, Arcserve Business Continuity Cloud and Arcserve UDP
Mostly the price is what drew me to CrashPlan -others I have used are expensive per GB storage and difficult to manage. Carbonite was costing $1000.00 a year for 1 server with 2 TB of data. CrashPlan helps keep down the cost and the client spends much less time paying me to monitor backups.
March 29, 2022
CrashPlan delivers piece of mind and speedy recovery
- Unitrends Data Center Backup and Recovery
Unitrends is our primary backup solution here at my place of employment, and I have no complaints. It does on-prem backups to a storage pool and with that, we chose not to also use Unitrends could storage as the cost was pretty high. Crashplan has a low cost and we were familiar with it. We found a great fit for Crashplan at a remote office with a web server, file share server, and a Domain Controller in addition to the Unitrends solution there. I also set up CrashPlan for a nonprofit org, as well as a Health foods store. I felt like I could stand behind the CrashPlan solution with my experience with it, in places like these where every dollar mattered.
Score 8 out of 10
Vetted Review
Verified User
- Backblaze and Carbonite
The main advantage that CrashPlan has on competing services is it's ability to back up network drives and keep your backup archives indefinitely. While Backblaze costs significantly less ($50/year/computer vs. $10/year/computer - or $120/year/computer), it does not have the ability to backup network drives and only keep backup archives for 30 days. For some clients, the additional cost of CrashPlan is well worth it. On the other hand, I would never recommend Carbonite, as it is both overpriced and under featured compared to CrashPlan and Backblaze.
October 14, 2019
Best file system back-up with excellent ROI
Both AppAssure and Acronis Disaster Recovery Service was used in the IT business management firm in which I worked. AppAssure required off sight storage. It was challenging in that the size of offsite storage was an additional cost and rolling up could take hours. Restoring files only was a challenge to navigate. Other backups used were Backup Assist, Windows server backup, etc. While each was designed to backup servers, it was also intended to restore files. Again, rotating NAS, VSS errors, and other issues made theses systems cumbersome and sometimes incomplete when attempting to do a file only restore. Acronis Disaster Recovery Services was by far superior for system imaging and file restoration. The dashboard is relatively easy to manage, but easier to IT than the simple on-site techie like me. If what you need is file restoration then Code42 is your answer.
September 26, 2019
CrashPlan for all of your backup needs!
I have used SOS online backup. SOS might have had some advantages and was fairly easy to use, especially when searching for files. This is not to say that Code42 is difficult. But I did not feel that using SOS was justified given the exorbitant pricing scheme used by SOS.
August 01, 2019
Cost Effective Flat Fee Backup Solution
- NAKIVO Backup & Replication, Unitrends Recovery Series Backup Appliance and Zerto
We've been using Nakivo and Code42 together. It works great as we are able to have the peace of mind of having data backed up offsite (Code42) and locally (Nakivo) I found this combo worked better than the costly and complicated setup of both Unitrends and Zerto. My biggest complaint about Zerto is the inability to easily change drive size on a source and having the corresponding backup drive destination match that change or being able to make that change easily without having to re-sync the whole share across the WAN. Not only do we end up saving the frustration, but we saved money in the process. By leveraging existing storage space and Code42 not charging by the amount of data, we also save the cost of data storage.
Have used Veritas, Symantec, Mozy, and Carbonite. Veritas and Symantec Backup Exec from my tape days, and Mozy and Carbonite when I wanted to move to a modern backup service. Code42's interface, cost, simplicity of use, versioning, security, and low-impact sold me. No contest with the other services in my experience.
January 20, 2019
CrashPlan, the best backup system on the market
I formerly used SOS Online Backup. It was a very similar system, originally offering unlimited backups at a price similar to Code42. After more than a year of backups, SOS informed me that they'd be reducing my storage from unlimited to 2tb, and, increasing my monthly rate by 20x. This was completely unacceptable. I began to research alternatives and quickly realized that Code42 had the most to offer, so I made the switch and never went back.
- Druva inSync and OneDrive
OneDrive is not a good backup solution for endpoints. It is for storing a few files and sharing those files but not for business backup. Druva is a very good product that we never had any problems with and I'm not exactly sure why we switched from it. Code42 has some extra features but they also cost quite a bit to use. There are a lot of competitors in this space and whichever one you select, you should negotiate a good price per user for it. I think that for the price Code42 is average to slightly below average in value.
October 17, 2017
Cost effective, easy to use and reliable endpoint backup.
October 17, 2017
CrashPlan Review
All 3 were viable solutions, CrashPlan better fit our companies needs.
August 11, 2017
CrashPlan - save your data and your ass
Score 10 out of 10
Vetted Review
Verified User
For personal, end user backup CrashPlan really is the best option in my opinion. Easy to use, easy to manage, relatively easy to recover.
June 13, 2017
CrashPlan can save your bacon!
I have used several tape drives over the years with Symantec Backup Exec. Tapes have so many negatives associated with them, I would never recommend them as a backup system. I have also tried a couple of other disk based backup systems. Compared to all other backup solutions that I have encountered, Crashplan is a pleasure to use. It is very simple, yet very powerful. Stop reading these reviews and try it for yourself. You won't be sorry.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan just makes backups simple. It's LDAP integration isn't locked in to only AD (i.e., CommVault) and the product is much more solid and reliable than the end user portion of Tivoli's CDP offering that was replaced in our environment by CrashPlan. I can't stress enough the ease and quality of the product.
Score 10 out of 10
Vetted Review
Verified User
We compared CrashPlan with other choices and they were either too expensive or didn't have the backup capacity we required at the time. For lack of a better solution, we were very close to signing with Mozy, and this was years ago when CrashPlan was still a new player in the market. I found them at the eleventh hour and started the product comparison. Mozy couldn't offer us unlimited storage space and when we found that CrashPlan could, it was almost a no-brainer. Carbonite was a close contender as well, but if I recall correctly, they didn't offer enterprise level pricing that we were looking for (note, this was years ago and their current offerings may be different).
January 20, 2017
Go champions!
Score 10 out of 10
Vetted Review
Verified User
- Carbonite Server Backup and Acronis Backup & Recovery
I like Crashplan's centralized nature and flexibility with support for all platforms. Their support has been the best of all other competitors' solutions.
January 05, 2017
Great product with fantastic support. Unparallelled of recent with other software products I have used
Score 9 out of 10
Vetted Review
Verified User
I have not used the product, but it appears to be in the same league as the Crashplan product. I tend to think Crashplan is better only because of naivete of the other product and the fact that the entire experience with Crashplan has been fantastic from setup to updating to usage. All have been great.
October 28, 2016
CrashPlan kept us from crashing and burning
Score 9 out of 10
Vetted Review
Verified User
We use Windows Server to backup our in-house associates as they are connecting to the domain and it is easy to keep track of. Our remote associates do not connect to the domain as often so we had to find a solution to enable us to get a secure, accurate backup of their data. CrashPlan fit that bill perfectly.
October 25, 2016
CrashPlan... it just works!
Score 10 out of 10
Vetted Review
Verified User
October 07, 2016
CrashPlan - An excellent decision.
- Lenovo Online Backup and Data Castle Red
CrashPlan demonstrated a more advanced development than other products we were evaluating. A number of them didn't compress and dedupe, which affected performance on the machine as well as the network. The controls and reporting of crashplan were way more intuitive and comprehensive than other products. Plus the recommendations from other larger customers also helped with our decision.
September 07, 2016
Give your IT department a break
September 07, 2016
Try CrashPlan Pro. It will become your "Crash Plan"
Score 10 out of 10
Vetted Review
Verified User
The deduplication feature and continuous backup puts this application ahead of others. The ability to prevent users from deleting files from backups is another feature that was attractive for our management and legal team. Set and forget is great. No intervention from the remote user is even better. I don't have to worry about whether they did the backup. Cost wise the application is on par with other cloud based backup [solutions]. Plus CrashPlan will keep the user from deleting files from the backups. We evaluated iDrive, Carbonite, Zipcloud, BitCasa, and SpiderOak. CrashPlan required a little more IT setup on the front end but was a better fit for our organization.
August 31, 2016
CrashPlan is Insurance Against Crashed Devices
We looked at file sync solutions that require an end user to move data independently, and two major things stuck out:
1. The human error factor was high. You cannot trust people to move files, even if they are important or they've agreed to move them on a certain schedule, and inevitably the expectation is that IT will automate the process.
2. File sync is not your friend. Versioning is lost, the constant overwriting of files is prohibitive to keeping data, and it is an administrative nightmare.
1. The human error factor was high. You cannot trust people to move files, even if they are important or they've agreed to move them on a certain schedule, and inevitably the expectation is that IT will automate the process.
2. File sync is not your friend. Versioning is lost, the constant overwriting of files is prohibitive to keeping data, and it is an administrative nightmare.
August 11, 2016
Crashplan is Great!
[We] selected Crashplan because it seemed like the best backup service on the market!