CrashPlan

CrashPlan

About TrustRadius Scoring
Score 9.2 out of 100
Code42 CrashPlan

Overview

Recent Reviews

Reviewer Pros & Cons

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Pricing

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Standard

$6

Cloud
per user/per month

Premium

$9

Cloud
per user/per month

Enterprise

Contact sales team

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.code42.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
  • External drive backup
  • Customer File Retention
  • Control how long we keep deleted files are kept

File Retention

With Crashplan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.


The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Competitors

CrashPlan Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Comparisons

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Frequently Asked Questions

What is CrashPlan?

CrashPlan is a cloud backup solution from Code42 in Minneapolis, MN.

What is CrashPlan's best feature?

Reviewers rate Usability highest, with a score of 9.8.

Who uses CrashPlan?

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews and Ratings

 (139)

Ratings

Reviews

(1-25 of 81)
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April 21, 2022

Code 42 for the WIN

Matthew Dunn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Automated backup
  • Data retention
  • Ease of installation and management
  • Longer retention time- would like a year at least.
  • Server support-as of now I believe it i really just file backup.
  • Exchange an SQL backup options.
April 07, 2022

Code42 Backup

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The data is encrypted in transit using a custom encryption key
  • Code42 allows for inexpensive unlimited storage
  • It allows you to configure the number of versions of a file that you'd like to keep
  • Code42 provides limited access to downloading your data. To restore even small amounts of data you need to request that they send you your data using a hard drive. This is terribly inconvenient. I've read that you might be able to adjust this setting, but I have not located that setting.
  • On one or two occasions I've had to re-install the software as I was getting errors regarding the UI being able to connect to the service.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Installation and configuration is very straight forward.
  • Asset recovery is a simple and intuitive process.
  • Shows real time backup results in your server notification window.
  • Currently the 2FA seems to be a bit more difficult than other applications.
  • Imbedded rules preventing a select few file types from backing up, call support for help if these are required.
  • Differentiating between personal and business accounts is unclear.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Constantly monitors our backup server for any file changes.
  • Super-easy monitoring control panel for allowing selections to be added.
  • Allows for backup of mapped drives.
  • Remote management tool other than web interface.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Code42 is an extremely powerful and flexible backup program with multiple options of what files to backup, how often to back them up, how much CPU should be used during backup operations (both when a user is present and away), how much bandwidth should be used during backup (again both while a user is present and away), and a multitude of other options.
  • Unlike a number of other cloud-based backup services, Code42 can backup network drives (such as those from a Synology NAS) - this makes setting up a backup system a lot more simple and cost-effective, as you can connect multiple network drives to a single computer - and backup both that computer and the attached network drives.
  • Code42 keeps your backup history indefinitely. This means that if you delete a file, a year goes by, and you need to recover that file, you can use Code42 to do that. Most other cloud-based backup services only keep history for around 30 days before deleting them from the backup archive.
  • Another powerful feature, Code42 allows you to not only back up to the CrashPlan Central cloud, but also to an external drive or network drive. Essentially, you can use Code42 as an all-in-one backup solution for both local and cloud backups. The local backups are heavily compressed with data deduplication to save space on the backup destination, thus allowing you to keep a long history of backups.
  • The cloud-based backups can be heavily encrypted with a custom made encryption key that even Code42 can't recover.
  • The Code42 program installed on your computer is Java-based vs. a native application. While this makes development for Code42 easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
  • While this was also in the Pros category - Code42 is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up Code42 isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
  • The Code42 desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
  • Perhaps one of the biggest downsides to Code42 is its price - at $10/month/computer Code42 is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, Code42 (Crashplan at the time) discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with Code42 was effectively doubled for the same feature set.
  • Along with the previous example, before Crashplan became Code42, Crashplan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
  • While the backup service provided by Code42 are still first in class, the above two controversial changes have broken some trust between Code42 and its clients.
Cameron Council | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It supports multi-user environments now so that no matter the amount of users on a PC a safety net is present.
  • It allows for backing up of all users in case of hardware failure.
  • Implementation of the software would be helpful. The current batch file does not function as well as it could.
  • There are some small bugs when changing users using a GUID reset command.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Code42 really does a very good job of backing up files. The integrity of the files remains good so long as the file was not corrupt to begin with.
  • The with proper setup, managers and users can be alerted based on a scheme set by the user when the work-station has not been backed up for a specified amount of time. We use the default of 3 days for warnings and 5 for critical back-ups.
  • Backups can be scheduled to run during times when internet traffic is high. Meaning, if the user has a low connection, running backups in the background can slow the processes. The ability to choose time to backup is very helpful in these situations.
  • The User Dashboard is user-friendly meaning that once the user logs in, the tabs and options are relatively self-explanatory.
  • Code42 allows the user to choose what files to back-up. This is quite useful as many of the files on a system (such as app data) take up room and speed given the changes within these files make through the day.
  • 2-factor authentication is available as well as users/admin archive key password or custom key.
  • When set up to initiate a backup every time a change is made, the likelihood of "losing" a file is minimized.
  • The login for Code42 still lets you get through to the backups however, one cannot make any adjustments. One must now use the login located at www.crashplanpro.com. I have been frustrated about why I could not see my bills, add licenses, etc by not having this information. It would be helpful to put a re-director for those accustomed to using the old login site.
  • History logs for devices have never worked. The workaround is to go into the device to review the logs. Logs are important when trying to figure out which file threw an error when backing up and why.
  • Not much has changed in online/offline indicators and moving files to a new computer. On the surface, it seems simple but it usually takes 2 or 3 reinstall attempts to get Code42 to recognize the new computer. For example, the backup shows current but is offline.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Backup does a nice job behind the scenes and you don't even know it's running
  • Will send email updates and alerts you of any known issues.
  • Backup capabilities to both the server and local drive
  • Unlimited data backup is the major strength for Code42
  • Always need to make a checkmark if you want to see old deleted files - Sometimes tedious if you forget to mark this.
  • Unable to download multiple versions of the same file. If you have a file with 3 different time stamps, Code42 will only download the latest version - Thus, if you needed to down load all different versions to see which is the correct one, you have to download them separately.
  • Although Code42 will work on 2012 Windows Server, it is not technically supported and phone support for troubleshooting is limited
Michael Bartlett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Protects against ransomware- in a worst-case scenario, you can retrieve all the files in the condition they were in before the attack.
  • Good interface- easy for users to restore their own files in case of an inadvertent deletion.
  • Highly configurable to manage bandwidth and local resources.
  • Can back up to the Code42 cloud and local storage devices.
  • Would like to see a way for company admins to lock a user out of their archive to prevent deletion for HR or legal reasons
Liz Wade | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
  • With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
  • Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
  • Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
  • Code42's desktop client was recently changed; the interface is different and, I feel, it has been simplified too much. I found myself looking for controls that are no longer there. For some, this might be a plus, but I liked to have more control and see more details of my backup.
  • When recovering files (in my case, this is most frequently images), you see files as files - I am not able to see a preview of an image. So I have to know the exact file name/number I am looking for.
  • Code42 discontinued their mobile app. In 2019, I can hardly believe this. I used the app on a regular basis, to access files while I was on the go.
  • The Code42 software is a bit of a memory hog, although this isn't a major complaint from me since I have a computer designated to only sit and run backups, and do nothing else.
Kenneth Hess | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Once the original backup is created, Code42 runs in the background and doesn't adversely affect user productivity or system performance.
  • Code42 is relatively easy to set up and deploy. A technical advisor walks you through the process, which is very handy and makes the process painless.
  • Code42 is centrally managed via webpage which gives administrators a lot of power and visibility into current backup status.
  • The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared.
  • The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it.
  • Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses.
  • Users can stop and disable the service.
John Coxen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Tech support is some of the best I've encountered. Every support engineer I've dealt with has been friendly, responsive and very well trained on every aspect of their product.
  • We have a small staff and can't afford to dedicate anyone to administering any one system. CrashPlan works very well in 'set it and forget it' scenarios. We check the console regularly, update the software when updates come out and restore users files as needed. The rest of the time, it just runs.
  • All the documentation on the support site is very clearly written and very version specific. If you need to upgrade from version x.y.1 to version x.y.2, you'll find an upgrade document that specifically addresses that upgrade, not just a general upgrade document that's 10 version out of date.
  • The Administrative console takes a bit of getting used to. Basic functionality is pretty straightforward but some of the deeper admin functions took some time to find.
  • Software for hybrid setups is always lagging behind other configs.
Nathan Venno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Backup - this software does a great job at backup.
  • Runs in the background and doesn't cause any issues.
  • Alerting is excellent and on point.
  • Restore process is a little convoluted - once you understand it, it is pretty easy to use, but it can be hard to figure out the first time. Support is very helpful in this regard.
  • While it does do versioning, it can miss a few hours of time (up to 24 I've discovered), but even then, better a few hours then an entire system.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Crashplan just runs quietly. It doesn't need much attention once configured properly.
  • I really like that I can go back to virtually any point in time and restore a file or group of files.
  • Crashplan deduplicates so you can have multiple versions of your files without taking much more disk space.
  • It is very easy and fast to restore files.
  • They are constantly updating Crashplan, They have already addressed areas that I was unhappy with. I don't have any current complaints.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Keeps backups safe and simple.
  • Upgrades to keep CrashPlan current are a breeze to apply.
  • Customer Service is incredible -- any technical issues we have encountered have been handled quickly and professionally.
  • The user interface in previous versions was confusing to non-technical end users. They have really made improvements on simplifying the client.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Crashplan backs up everything with ease. By default it starts backing up your user profile without even having to configure it, and thats enough for many people to get up and running right away, but it is highly configurable if you want.
  • Restoring files is pretty effortless as well. Easy to browse to the file(s) you want, choose a point in time if you want, and restore. Viola!
  • Versioning is a great automatic feature as well. Many of my users have taken advantage of restoring a previous version of a file they've mistakenly overwritten.
  • Being able to backup to multiple destinations is great too. You can connect your own storage, choose it as a destination and it starts using it. The local destination backup option makes restoration of large data much quicker.
  • Their version 5 client is almost too hands off. While one can appreciate the simplicity and cleanness of its design, I often prefer to get under the hood right away.
  • I wish they would make it easier to open the client from the system tray in version 5. In previous versions you would just double click the icon. Now it takes 3 clicks to expand the tray icon, open the settings and choose to open the actual application.
  • Sometimes destinations are offline when you need to restore, and usually at the worst time. We use CrashPlan to restore data for laptop replacements, and there are times when the destination is offline and you have to wait a while for the restore option to be available.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Remote user backup.
  • Monitoring of users removing files from their PC.
  • Restores and upgrades of machines from Windows 7 to Windows 10 without sacrificing lots of time!
  • I think it really does a great job in many areas and [I] only think the reporting could get a little better.
  • Notifications that are sent to end users could be more clear.
  • Alerts to admins could be more clear for the end users that are out of sync.
Rex Sarchet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The ease of installation and deployment could not have been easier. The hardest part was getting our sales associates to actually click a link!
  • The back up is complete and transparent to the end user. Very hands off!
  • The admin portal is very user friendly. I can quickly determine who has recently backed up and those who have gone some time without an active backup.
  • As I mentioned previously, the file access in cold storage is a bit clunky. I would think that if I had admin rights I should be able to recover files from there relatively easily. But that is not the case.
  • I would like to see them have a different license tier for accounts in cold storage. The data there is not being manipulated, it is sitting stagnant and we are paying the same licensing as if it were an active backup.
David Lo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It has a very easy to use UI so end users will have no problem understanding and using the application.
  • It is not intrusive at all in terms of system resource consumption and you will hardly notice it is running in the background.
  • Administration is extremely easy with the web console and allows you to push any changes to specific organizations or to the company as a whole.
  • The support staff and website documentation for issues or processes are very detailed and easy to understand.
  • Currently CrashPlan seems to be rolling out a lot of updates in very short time intervals. Given our change management processes, it is difficult to keep up with the latest and greatest releases.
Ken Bailey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The installation and upgrade process of the server has been one of the easiest implementations I've been a part of.
  • The ability to lockdown options to ensure that our business requirements are met for compliance.
  • The support structure is top notch. Highly responsive and knowledgeable.
  • Some functionality is not available when implementing the cloud solution vs the on premise.