TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(1-25 of 83)Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
I use CrashPlan as a budget point solution for small businesses and SOHO clients. This is predominantly to provide backup of critical data for individuals, families, or small businesses. It is not to provide system recovery backup but specifically focuses on the critical/important data an individual, family or small business would want to have backed up, off-site. Invariably it is used as the off-site component of a classic 3-2-1 backup plan.
May 28, 2022
A great and simple cloud backup solution
Score 9 out of 10
Vetted Review
Verified User
CrashPlan was purchased to fill the gap with two file servers, that only backed up weekly. We have added CrashPlan to ensure that business critical data is replicated to the cloud, and has a suitable retention period to ensure that we're able to recover key files for as long as we need them.
April 21, 2022
CrashPlan for the WIN
I use CrashPlan for workstations and server file backups at many of my clients. It solves the issues of lost files and gives peace of mind that files are backed up with a good amount of retention. I manage about 15 different clients, 30 servers, and over 100 workstations.
April 07, 2022
CrashPlan
I use CrashPlan as a cloud backup solution for my business.
We use CrashPlan for an enterprise-wide desktop backup solution. All employee computers have CrashPlan installed and enabled by default, which allows us to standardize the recovery process if an employee's computer is lost, stolen, or damaged. Users can self-manage their backed-up files and restore documents that may have been inadvertently deleted as well.
March 29, 2022
CrashPlan delivers piece of mind and speedy recovery
We use CrashPlan as a secondary cloud backup in addition to another on-prem Backup solution for a satellite office where a Digital Asset Management Server resides. It is perfectly capable as a primary backup solution, but in our environment, it made a great secondary layer of protection. We also used CrashPlan for certain freelance artists who choose to use Macbook and iMac machines to keep company assets secure. Crashplan has proved to be incredibly intuitive, easy to implement and restore assets with. I have set CrashPlan up at two other organizations with great success as their primary backup solution.
I use CrashPlan to constantly backup updated and new files on our backup server, for redundancy. I needed something to add to my backup plan that would present another offsite option that was not tied to my geographic area, and that was also file-oriented as opposed to snapshot-driven.
Score 8 out of 10
Vetted Review
Verified User
CrashPlan is used by a number of my clients to back up workstations, servers and NAS devices to the cloud. Most clients use CrashPlan to backup just mission critical machines, though some use it to back up all workstations. With CrashPlan set up properly, backups occur automatically every 15 min or when a file changes with no user intervention, allowing for peace of mind when it comes to protecting one's data.
January 24, 2020
Great product for reliable backups at reasonable cost
Our company uses Code42 (formerly CrashPlan) daily for all company backups. We use Code42 (formerly CrashPlan) as our off-site backup system to have constant backups on-site and off-site. This ensures there is no data loss with any of our data and information across our multiple platforms and servers.
November 11, 2019
CrashPlan the company safety net
We are currently using CrashPlan as a means of data security for our end user base. It is being used across the university to back up all users who have university provided laptops or desktops. This solution allows for a safety net for our users in case of hardware failure or a malicious attack.
October 14, 2019
Best file system back-up with excellent ROI
Capriccio Elite, LLC currently uses Code42 to back up all files across all workstations in our agency. This includes sensitive information housed on local computers and our internal file server as well as QuickBooks files. As a stand-alone, the back-ups are reliable. We choose to use Code42 as part of a daisy chain of backups. Meaning, local computers backed up to a NAS and Code42 and NAS backed up to Code42. This more than adequately solves our need to have and access back-ups of files and documents. Furthermore, if a file is deleted locally, it is easy to find and restore from the Code42 console.
September 26, 2019
CrashPlan for all of your backup needs!
Code42 backs up my home computer and business server. It will backup files almost by the minute. It will also back up large amount of data both to the cloud and internal storage.
August 01, 2019
Cost Effective Flat Fee Backup Solution
We use Code42 for cloud/offsite backups across our firm. It's inexpensive, easy to use and a great way to backup data offsite.
Code42 provides a secure, cloud-based and on-premises backup solution for workstations, laptops, and servers. I am a user and a reseller with about 100 end users in various organizations. It is a low-profile and low-impact installation, easy to configure, and seamlessly and continuously backs up files, providing secure off-site backup with versioning and increments- allowing you to go back to pristine file versions in the case of ransomware. It protects against unintended deletes and lost or damaged computers, virus or other malware infections, and allows a company administrator access to archives in the case of legal or HR needs.
January 20, 2019
CrashPlan, the best backup system on the market
Code42 is the one and only system I use to backup my entire business in a digital sense. I am a freelance professional photographer, so I backup my images, documents, emails, etc., on a regular basis. Having a good backup system in place is crucial as hard drives fail all the time and my clients count on me to retain their products.
We use Code42 across the whole organization to provide hands-free backup to all our users. Code42 ensures that all company data contained on user devices is backed up to a secure location that can be easily restored from. The user doesn't have to do anything and the backup process runs in the background. This service prevents user files from being lost because we can't necessarily force them to copy everything to the network drives. Additionally, when users are offsite or offline, their files are saved to the local computer. Code42 backs up using any connection - wired or wireless.
October 17, 2017
Cost effective, easy to use and reliable endpoint backup.
We use CrashPlan to backup our remote workers. We run a hybrid configuration - our server, their cloud storage. We retain administrative controls of everything from our main office so backups can't be disabled even accidently by our end users. This has allowed us to ensure that, no matter what happens, all their files are backed up and can be restored with very little effort.
October 17, 2017
CrashPlan Review
It is used by everyone at the company. It minimizes downtime in the event of a device being lost, stolen, or damaged.
August 11, 2017
CrashPlan - save your data and your ass
Score 10 out of 10
Vetted Review
Verified User
This is being used to backup our important users (President, CFO, Head Account, Head Sales person, etc), any user that would cause major problems for the company if they were hit with Ransomware or the like are protected. I've used this to restore a user when they receive new computers or a single file needs to be restored (or a few files).
June 13, 2017
CrashPlan can save your bacon!
We are using Crashplan Pro on one device. We backup to several destinations including the Code42 cloud. We are using Crashplan to backup data because we were not satisfied with the speed, versions, and reliability of backing up to tape.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is currently being used at our organization for all corporate laptops. Users are instructed to keep vital documents and files in one of the backed up locations on the device, and we proceed to keep those around for seven years. We implemented CrashPlan as a replacement for Tivoli CDP as we required something low-maintenance with a user friendly interface.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is used across the whole organization. Every employee has it installed on their laptop and we also have it installed on some some servers to back up their data files. Most employees are remote and CrashPlan allows us to back up everyone without having to host our own backup server.
January 20, 2017
Go champions!
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan for all our managed customers (Mac shops). We use it back up hundreds of users/devices including server or client workstation data, depending on our client needs and budget.
January 05, 2017
Great product with fantastic support. Unparallelled of recent with other software products I have used
Score 9 out of 10
Vetted Review
Verified User
We currently use Crashplan at our company. It has saved hours for some of our end users who have either had their computers completely infected to those who simply had some type of hardware failure. The ability to do this without end user intervention removes the complexity involved with restoring files for those individuals who are often on the road and or cannot be reached within a short distance of our office. The US being a large country, we ideally keep our remote users/sales team up and running as often as possible and get them up and running again after they have gone into some type of emergency.
October 28, 2016
CrashPlan kept us from crashing and burning
Score 9 out of 10
Vetted Review
Verified User
We are currently using CrashPlan to back up all of our remote users. The reason behind bringing on CrashPlan was that we needed a method to accurately back up and have access to data from our remote associates in the event of litigation. We soon found out that we could use CrashPlan to help us refresh the hardware for all 150 of our sales associates. We built the hardware in house, installed their most recent backup and then shipped out the new hardware. When they powered on their new system, it was identical to their previous solution. Complete with documents, email archives, desktop icons and IE favorites. We have not yet encountered any real problems. The closest thing to a problem is accessing the cold storage files. It is a bit clunky.