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CrashPlan

CrashPlan

Overview

What is CrashPlan?

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

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Recent Reviews

TrustRadius Insights

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
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Pricing

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CrashPlan Essential

$2.99

Cloud
per month

CrashPlan Professional

$88

Cloud
per year

CrashPlan Enterprise

$108

Cloud
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2.99 per month
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Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:

  • External drive backup
  • Customer File Retention
  • Control over how long deleted files are retained

File Retention

With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.


The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

CrashPlan starts at $2.99.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(149)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.

Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.

Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.

Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.

Cons:

  1. Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
  2. Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
  3. Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.

Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:

  1. Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.

  2. CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.

  3. Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.

These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.

Attribute Ratings

Reviews

(1-25 of 83)
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Score 7 out of 10
Vetted Review
Verified User
Individuals (SOHO), families and SMBs, who have a tight budget for offsite critical company data backup are well suited to this product. Especially if you want your data to be hosted locally (Australia in our case). Larger companies, with higher requirements and budgets would be better served elsewhere. Especially when you consider the poor technical support. Although, to be fair, their poor support may just be issues with their Pro/SMB products, as opposed to their enterprise products. However, if that is the case it's a pretty poor show/indicator still.
Score 9 out of 10
Vetted Review
Verified User
CrashPlan is the perfect solution for small / medium sized businesses that require a cloud backup solution for key files. We have found that it's been great in that scenario, the issues come if you have too larger a selection of data, or any specific security requirements, that aren't built into the product by default.
April 21, 2022

CrashPlan for the WIN

Matthew Dunn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have pushed out implementation to workstations by just sending an email invitation and no real interaction is required-users just need to follow simple install instructions and default settings are adequate for almost all situations. Server deployment is a bit more involved but I have made it work. Many servers have over 1TB of data and they can have trouble finishing a daily and initial backup due to network and internet restrictions.
April 07, 2022

CrashPlan

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Overall, for the price of the service and the amount of data that you can backup, I think the service is great. It provides peace of mind knowing that my data is stored securely in the cloud.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CrashPlan is a great solution for medium to large enterprises that want a standardized process for employee backups. It may not work as well for very small organizations that operate with a "bring your own device" setup. Overall, CrashPlan scales well, which makes it a good choice if you plan to deploy backups across multiple departments throughout your organization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a great Cloud backup solution. The cost is low, the bandwidth is managed well within the application, and the footprint for the client on a machine is very small and provides a notification menu icon with info about what is happening now or very recently. This does not backup to anything locally, so if that is a requirement, it will not meet that need. It used to be able to backup from one machine to another remote machine at one time, but now it is only cloud-based.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
For a very simple off-site backup of files, CrashPlan works really well for us. I can't remember the last time it had an issue running in the background. Basically, I run most of our file backups to the server the app resides on. When those files are backed up to that location, CrashPlan backs up those files to the cloud. Super easy to retrieve anything or any dated version of a file.
Score 8 out of 10
Vetted Review
Verified User
CrashPlan is a very powerful and flexible online backup solution. The fact that it can backup network drives and back up to multiple locations is a feature not found in most competing solutions. In addition, CrashPlan's encryption is best in class, with the ability to create long and complex encryption keys that even CrashPlan can't recover. Finally, CrashPlan keeps your backup archives indefinitely, which can be an invaluable resource for businesses large and small. Unfortunately, CrashPlan is priced on the higher end compared to other solutions ($10/month/computer vs $50-$60/year/computer for competing services such as Backblaze). In addition, when CrashPlan discontinued their popular consumer line of backup services, a breach of trust with the company was created that has not been fully healed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Code 42 is best suited to backup local files on computers including mission-critical files where encryption, access, and security. Redundancy is possible with layers of extra security if needed. Anyone who keeps their photos or other personal information on a computer will greatly appreciate this. Removable media is unfortunately not always reliable. It works well in the cloud environment. It will also backup One Drive files! Probably the best feature is the unlimited backup space for files. Code42 does not do system image backups. This can be a problem in a business environment where restoring operating systems of workstations, files servers, and on-premises servers is a need.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a very affordable option. Some previous backup companies will charge you for additional storage and do not offer unlimited storage. This unlimited is needed for a fair price in order to save large photos and videos.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Code42 really works great if you aren't working with extremely large file sizes and are looking for a cloud backup solution. It's straightforward to implement and is very affordable. For smaller offices, backups are completed in a timely manner and are easier to migrate should you ever need to change servers. Support is available via phone or chat, which I like. For companies dealing with larger amounts of data (100s of GB), you may want to consider partnering Code42 with another product that allows data to be backed up locally. This would also allow flexibility in restoring data back onsite at a faster rate rather than waiting for large data files to be restored via the WAN. This is a consideration for any cloud backup solution, not just specific to Code42.
Michael Bartlett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
I use Code42 personally and resell to businesses with as few as two users. One business with 20 users has been a ransomware victim twice and we have recovered everything, files to databases, perfectly. I back up desktops, laptops, and servers, and use it for everything from inadvertent deletes to hardware failures. Backup is important but restores are critical, and the ability to see versions and intact archives and deleted files are well suited to any business that uses a computer. It's offsite and secure and runs in the background without consuming computer or bandwidth resources. I cannot think of any personal or business computer that doesn't need backing up, and off-site, encrypted, and secure archives that run without user intervention that not only allow restores but restoring from earlier versions is important for any scenario.
Liz Wade | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Code42 is great for individuals or small businesses who want to run large/unlimited backups at a low cost. The price coupled with great customer service make this a company I hope to stick with for a very long time. Be prepared for large backups to take a good deal of time to complete (though this will also vary dependent on your internet connection). If you find the desktop client to be underwhelming or confusing, just chat with an agent to resolve your issue.
Kenneth Hess | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I think for the money, there are better products. Code42 is a solid endpoint backup solution but it also comes with some hassles, such as the initial backup system resource problem. The portal is OK. It seems to require a lot of re-login and that's annoying. It is well-suited to an environment where there's not a lot of data to be backed up. If someone has multiple gigabytes, start the initial backup over the weekend to avoid user complaints.
John Coxen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would recommend CrashPlan for any organization that needs flexible and reliable backup where conventional backup technologies (backup to tape, etc.) are either not already in place or are impractical (e.g. remote workers).
Nathan Venno | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Backup and recovery of end-user computers - this product is a perfect compliment to your backup solution for your server/network backups. This will protect your users for a reasonable price with very little interference on your part. 'Install it and forget it' - once it in and running there really is nothing you need to do.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Almost anywhere that you want continuous backups. You wouldn't be able to backup a live database like Exchange. If you dump your database, you can back that up. I don't believe you would be able to restore a single email for instance. For backing up non database files, Crashplan is awesome.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is perfect for any scenario, whether at home for personal use or in the office for corporate use. It has shaved down the amount of time we have spent implementing, maintaining, and upgrading by at least 50%. Users feel confident that their data is protected, and we feel confident on the technical side that we are well prepared for any device disaster.
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is a reliable, easy to use but very configurable data backup solution. It is an ideal choice for backing up users' data and even files on a file server, and not having to worry about tapes or other mediums. It's appropriate for anyone that needs to ensure their users' files are safe from everything from accidental deletion to ransomware. It is not a solution for bare-metal restore or for backing up/restoring individual database records since there are no agents that go along with it.
January 20, 2017

Go champions!

Cedric BARNET | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I recommend CrashPlan to my friends, colleagues, customers and pretty much everybody that has data to back up on a computer or server. Their different plans (including free for local backups) are appealing for any scenario.
Score 9 out of 10
Vetted Review
Verified User
[It is well suited for] backups for remote users who are not regularly in the home office with storage. Crashplan does a great job here. It was an issue that our company was facing for a long time and now appears to be in a great place.

I believe for those who rarely connect to a network and for those who have very slow network connections or have horrible connections in their home office, to begin with, it might not be the right solution. One employee who uses a hotspot out of his home rarely backs his files up [and] over a few months he has not done a full backup.
Rex Sarchet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
CrashPlan is well suited for any size company. The license structure is such that you can easily add licenses as needed. We started out with our executive team and easily migrated to our entire remote associates. Very seamless and transparent. If someone is looking for a backup solution that is easy to use, easy to deploy and easy to administer, CrashPlan is perfect!
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