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CrashPlan

CrashPlan

Overview

What is CrashPlan?

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

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Recent Reviews

TrustRadius Insights

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
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TrustRadius Insights
TrustRadius Insights
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Pricing

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CrashPlan Essential

$2.99

Cloud
per month

CrashPlan Professional

$88

Cloud
per year

CrashPlan Enterprise

$108

Cloud
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2.99 per month
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Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:

  • External drive backup
  • Customer File Retention
  • Control over how long deleted files are retained

File Retention

With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.


The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Competitors

CrashPlan Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

CrashPlan starts at $2.99.

Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(149)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.

Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.

Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.

Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.

Cons:

  1. Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
  2. Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
  3. Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.

Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:

  1. Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.

  2. CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.

  3. Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.

These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.

Attribute Ratings

Reviews

(26-50 of 83)
Companies can't remove reviews or game the system. Here's why
October 25, 2016

CrashPlan... it just works!

David Lo | TrustRadius Reviewer
David Lo
System Administrator
Marvell Semiconductor (Semiconductors, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CrashPlan is well suited in small or large environments that require users to maintain a backup or if the company doesn't allow backing up to external storage devices due to security reasons. There's really no reason a person shouldn't be using CrashPlan as the application is very lightweight and it gives users peace of mind knowing that their data is safe.
October 07, 2016

CrashPlan - An excellent decision.

Ken Bailey | TrustRadius Reviewer
Ken Bailey
Senior Desktop Engineer
Pegasystems (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend

With remote employees, CrashPlan allows us to build out a computer locally, restore data that has been backed up, and then deliver the machine to the user. This allows for minimal downtime for a user who is upgrading.

Another scenario is that data can be backed up and put on legal holds allowing for our legal department to control for any issues.

August 31, 2016

CrashPlan is Insurance Against Crashed Devices

Kayle Day | TrustRadius Reviewer
Kayle Day
IT Ops Manager
Vets First Choice (Veterinary, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CrashPlan is great for any organization that is looking for a lightweight, but not light in feature, backup solution. There is no file sync, and there are lots of opportunity for visibility into what is being stored and where. Device refresh and restore is a breeze, and helpful in a time where Microsoft has left their Windows Easy Transfer tool in the dust for transitioning machines from Windows 7 to 10. CrashPlan is NOT a DLP tool, but has the potential to be. It's a little disappointing to have a tool that gives some insight, but not all of it.

August 03, 2016

CrashPlan: The best end point backup.

Verified User
Technician in Information Technology
Computer Software Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Liquid damaged computer from an end user that has no data recoverable. This used to be an issue before CrashPlan. Now with the ability to restore and recover data from the cloud, it makes it simpler and easier for IT staff to help support their clientele in house to make sure their data is safe.
July 21, 2016

CrashPlan is a no brainer for mid-sized IT teams

Verified User
Director in Information Technology
Mechanical or Industrial Engineering Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CrashPlan is a no brainer for endpoint protection. Backing up servers is possible but less appropriate for the solution. We use CrashPlan to backup some file servers but really only as an additional step to our server DR plan that would be fine without CrashPlan. When we do you CrashPlan for server restores, it is because of how quick and easy CrashPlan file recovery is.
June 24, 2016

My Crashplan Experience

Samuel Laflamme | TrustRadius Reviewer
Samuel Laflamme
Spécialiste TI
Coveo (Computer Software, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I believe that crashplan is really good on a normal computer. It may be less [suited] on our developers' computer as they don't play with the settings because they have a lot of small files. We tried it on a few servers and our tests were not conclusive.

It's very well suited for the computers of our sales and marketing teams who travel a lot.
June 03, 2016

CrashPlan, why we live and die by our backups

Verified User
Administrator in Information Technology
Research Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
This product is well suited for protecting end users data and not as a full disaster recovery system for a bare metal restore. We have found that bare metal recover is best suited for getting the OS done first and then restore the user data other than doing it all as one process. In the process we understand that we are not catching the users modification to their system but often that was the source of the original problem so we only want to restore their data and not their problems also
May 25, 2016

CrashPlan above all others

Tyler Smith | TrustRadius Reviewer
Tyler Smith
Executive Support
D+H (Financial Services, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I truly believe in CrashPlan as a product. I have had it save my hide more than a few times. We have had viruses hit and other software didn't even come close to restoring files required as CrashPlan did. Also it made all of our computer migrations extremely easy to do.
May 12, 2016

CrashPlan ProE

Daniel Farst | TrustRadius Reviewer
Daniel Farst
IT Support & Security Manager
Case Western Reserve University, College of Arts and Sciences (Higher Education, 5001-10,000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Code42 Crashplan ProE is well suited for the needs of a large enterprise or organization that wants managed endpoint backup on a per device, not per GB basis. It has great features catering to that area. It's probably overkill if you don't need managed backup, but they have an offering for that too.
April 20, 2016

We may be small, but this backup is big on features!

Leora "Sparky" Thomas | TrustRadius Reviewer
Leora "Sparky" Thomas
Marketing Guru/Technical Lead
Next Generation Training (Education Management, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We're a small office of eight people and for us, it is ideal. It's simple enough to configure without requiring outside assistance, yet powerful enough to do the job of backup systems that cost way more.
March 31, 2016

CrashPlan is a great solution for endpoint backup!

Timothy Basham | TrustRadius Reviewer
Timothy Basham
Infrastructure and Support Manager
Marshall Associates Inc. (Consumer Goods, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CrashPlan is well suited for any organization where data is important. They offer a number of deployment options from cloud to hybrid to on premise only. Their support team is always on point when you need them.
March 30, 2016

Backup isn't important until everything is lost....

Verified User
Administrator in Information Technology
Chemicals Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
For our departments and VIP users with important and sensitive data, that is the most important scenario for us to use CrashPlan. Much of our field population uses all cloud applications and they don't tend to store any data locally on their device. In this case CrashPlan isn't as appropriate.
March 29, 2016

CrashPlan backup is all you need, really....

KK
Keith Kostman
Technology Support Manager
Minnehaha Academy (Primary/Secondary Education, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I wouldn't use it in a cloud based environment where everything is synched up with iCloud or Google Drive. In general it's more for high end users. Users that have a lot of files on their computers or servers would benefit from it more.
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