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CrashPlan

CrashPlan

Overview

What is CrashPlan?

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

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Recent Reviews

TrustRadius Insights

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
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TrustRadius Insights
TrustRadius Insights
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Pricing

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CrashPlan Essential

$2.99

Cloud
per month

CrashPlan Professional

$88

Cloud
per year

CrashPlan Enterprise

$108

Cloud
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2.99 per month
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Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:

  • External drive backup
  • Customer File Retention
  • Control over how long deleted files are retained

File Retention

With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.


The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Competitors

CrashPlan Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

CrashPlan starts at $2.99.

Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(149)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.

Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.

Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.

Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.

Cons:

  1. Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
  2. Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
  3. Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.

Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:

  1. Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.

  2. CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.

  3. Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.

These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.

Attribute Ratings

Reviews

(51-75 of 83)
Companies can't remove reviews or game the system. Here's why
March 23, 2016

Best in class product for cross-platform continuous backup

NM
Nathan McQuillen
Information Technology Manager
Brooklyn Motoren Werke, Inc. (Automotive, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I would recommend CrashPlan PROe for any size business. It's eminently scalable, but it's also a perfect fit for smaller businesses which generate substantial data files, and those on slower broadband connections making offsite cloud backup a poor fit. (Sadly, it is no longer an option for most small businesses—see my earlier comments about licensing.)
March 21, 2016

One of the most effective backup client

Tommy Boucher | TrustRadius Reviewer
Tommy Boucher
IT Director
Coveo (Information Technology and Services, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I think CrashPlan will fit all scenarios since the configuration is very granular. You can configure multiple destinations, and receive backups of other computer. What does that mean? You don't need a large server to store the backup, you can backup peer-to-peer and optimize your computer drives. There are no additional costs for the storage.
March 21, 2016

Great Backup System at a Great Price!

Jason Thomas | TrustRadius Reviewer
Jason Thomas
IT Director/CIO
Green Clinic Health System (Hospital & Health Care, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Adding a cloud-provider is a bit confusing - the functionality is there, but it doesn't seem to be well documented. If you just need on-premise storage, then this isn't an issue and Crashplan is amazing. We did have an issue where our storage location was on a NAS and Crashplan wouldn't backup to a network share, so we re-mapped the store as an iSCSI drive and Crashplan didn't have any issues after that.
March 18, 2016

CrashPlan Review - Worth its weight in gold

Verified User
Technician in Information Technology
Oil & Energy Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Any time you have critical data that, for whatever reason, doesn't reside on a central server, crashplan is ideal for ensuring the data is backed up. Additionally, with the rise of ransomware, if you are attacked, you won't have to pay up. Just clean the infection and restore from crashplan
March 11, 2016

Plan on a Crash

Graham Pocta | TrustRadius Reviewer
Graham Pocta
IT Manager
mindIT (Information Technology and Services, 11-50 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
As a managed service provider, my clients have tended toward cloud-hosted platforms and the need for an onsite server has been reduced consistently over the past 8 years. Protecting data when you don't have a server is pretty difficult without some sort of service offering. I could see larger organizations being able to roll their own backup solution via VPN or offline folders, but even then, I think CrashPlan still fits in quite well in large enterprises for endpoint backup.
February 17, 2016

CrashPlan is King

Adam Satko | TrustRadius Reviewer
Adam Satko
Sim Tech Lead
BAYADA Home Health Care (Hospital & Health Care, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
As long as the end user devices have Internet connectivity of some kind, CrashPlan is the ultimate tool to ensure that the data on those devices is backed up in a timely fashion with little or no impact to and input from the user.
February 04, 2016

Great software

Verified User
Technician in Information Technology
Defense & Space Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CrashPlan is well suited within any organization that has very sensitive information they need to have backed up and on hand at any given moment. I cannot think of a time that it is less appropriate because it works so well and we use it everyday and enjoy the product. The benefits from their software keep us going at all times.
February 04, 2016

CrashPlan Saves My Sanity

Meaghann Lees | TrustRadius Reviewer
Meaghann Lees
Network Security Administrator
M/I Homes, Inc. (Real Estate, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Their legal hold functionality needs a little focus and build out before we would consider it in an enterprise environment. For pure desktop endpoint backups, it is extremely well suited for our needs. From a malware protection standpoint, it is very easy to use and to encourage the users to learn to restore to a backup point themselves.
February 03, 2016

CrashPlan is hard to beat

Michael Knight | TrustRadius Reviewer
Michael Knight
Customer Support Analyst II
California Baptist University (Higher Education, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As stated before, CrashPlan is a very automated and reliable means for backing up individual computers. It works on both Windows and Mac alike and encrypts all data being backed up. For the end-user, this product is second to none. The same can be said for IT departments but with the rollout issues that I mentioned before, caution should be applied.
February 03, 2016

Crashplan Keeps Backup Easy

Diana Williams | TrustRadius Reviewer
Diana Williams
Senior System Administrator
University of Georgia College of Agriculture (Higher Education, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CrashPlan is very appropriate for any situation. It works especially well in places where there are departments that can benefit from distributed management. It works very well with users who don't want to be bothered with managing their backups or restores.
February 02, 2016

CrashPlan For the WIN!

Verified User
Administrator in Information Technology
Education Management Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think it's particularly well suited for the enterprise environment or higher ed, where you have a range of clients/users and you need something to address them all. Easy deployment and management is key. CrashPlan just works. When you need it most and your situation is dire, CrashPlan is there!
February 02, 2016

CrashPlan, your one stop shop for data back up and recovery.

BC
Ben Campbell
Senior Systems Engineer
M/I Homes, Inc. (Real Estate, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CrashPlan is suited for any backup need, it's a great product for a lean IT staff. If there is an issue the user is able to restore and manage their desktop during their time; there is no need to wait for a support specialist to reach out to the associate to do a restore.
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