TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
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Score 7 out of 10
Vetted Review
Verified User
- A positive is that it has allowed me to implement a very cost-effective cloud backup point solution for multiple clients
- A negative is, in case you haven't got it yet... Support is consistently sub-par
May 28, 2022
A great and simple cloud backup solution
Score 9 out of 10
Vetted Review
Verified User
- extended backup retention
- Cloud backups
- Extra protection of key files
April 21, 2022
CrashPlan for the WIN
- Saved many hours of work recovering deleted files.
- Piece of mind that files are safe.
- Easy restoration process.
April 07, 2022
CrashPlan
- Knowing that my data is securely backed up is invaluable
- We have reduced the time that internal support spends on assisting employees with restoring from backups
- We have reduced the number of cases where important files have been irrevocably lost
- We have reduced our annual spend on enterprise backup software compared to previous solutions
March 29, 2022
CrashPlan delivers piece of mind and speedy recovery
- The cost is low enough that we can use it as a secondary backup solution without hesitation.
- Restoration is very easy, especially when a file or folder was deleted mistakenly.
- Downtime is costly, good backups really save a great deal of money.
- Low cost for peace of mind.
- The few times I've had to restore files, it would have been a huge deal if I didn't have this tool available to me.
Score 8 out of 10
Vetted Review
Verified User
- It is difficult to put a price on data security. While other backup options can be less expensive -- such as a local backup option that is one-time cost only, or a cloud-based solution that costs less per month - no other backup solution provides the same amount of features and flexibility as CrashPlan.
- CrashPlan's ability to keep your backup archive indefinitely is a huge feature that can be, at times, priceless.
- Clients that were using the consumer version of Crashplan at $60/year/computer faced a difficult choice when that service was discontinued- - stick with CrashPlan and pay more, but keep your existing backup archives, or move to a different solution that is less expensive, but start your backups over from scratch. This was a difficult and time-consuming choice for many clients, which negatively impacted every client's ROI.
January 24, 2020
Great product for reliable backups at reasonable cost
- Upload speed could use improvement.
November 11, 2019
CrashPlan the company safety net
- The program aids in data migration when users are having their equipment refreshed.
- The program has allowed for multiple issues to be resolved when data corruptions have occurred.
- Customer support is fantastic.
October 14, 2019
Best file system back-up with excellent ROI
- I have used Crash Plan as part of IT business management work where multiple companies backed up files. Restoration of the files is relatively straight forward. From this perspective, the return on the investment is at a minimum of 300%. IE - restoring an entire file or all files from a hard drive is worth every penny of the $10 per month.
- From the perspective of using Code42 for my business, I have restored files from an entire drive. Because I use redundancy, I was able to restore a QuickBooks file from Code42 that backed up the NAS attached to the workstation. These two scenarios alone make the ROI for our company priceless.
- The only negative is to be sure to pay attention when restoring files to a new computer or new OS install. It can be tricky and leave you with 2 computers "backing up" instead of one. If ignored, this can be a negative return of investment.
September 26, 2019
CrashPlan for all of your backup needs!
- You could spend thousands of dollars with other companies - But why, when Code42 can do fairly similar backups for the fraction of the price.
- If my local drives were to crash, the negative impact and expenses it would take to replace the 80,000 plus files and folders would be incomprehensible. Backup data is necesary if you have imporant files and folders that require security.
- Code42 backup backsup our files - especially on a server - once deleted it cannot be returned very easily - Thus, efficient pulling of the file is required to keep the business running efficiently - Able to pull the file back on line within minutes.
August 01, 2019
Cost Effective Flat Fee Backup Solution
- Tremendous cost savings as the amount of data you backup doesn't impact cost. One flat rate!
- Implementation time was minimal and requires little to no maintenance. Since installation, I've not had to correct or fix any issues. It just works.
- We opted to supplement Code42 with another solution that allowed us to backup data to a local repository due to the amount for data that changes in our firm.
- Ability to restore earlier versions- critical.
- Recovery of data lost in hard drive failures.
- Confidence in a secure offsite data store.
January 20, 2019
CrashPlan, the best backup system on the market
- Code42 allows me to keep my business safe, and, up & running. Hard drive failure is unfortunately common. I would not be able to conduct business - professional consumer photography - without a secure backup system in place.
- Code42 is the most affordable backup software on the market, so I am able to allocate my budget to other areas of my business. My previous backup system, SOS Online Backup, increased my monthly bill by 20x while reducing my storage from unlimited to 2tb.
- Maybe most importantly, Code42 provides me with peace of mind. As a small business owner, I cannot put a price on the satisfaction of knowing that my files are safely stored offsite.
- Again, the initial backup resource drain makes some systems practically unusable and we never got any resolution from support on the issue.
- It is a relatively minimal backup solution but has a lot of enterprise add-ons (at a cost of course).
- It was easy to deploy via script and only required one pass to install. I didn't have to manually install on any system.
October 17, 2017
Cost effective, easy to use and reliable endpoint backup.
- Our remote workers are fully protected from data loss. By locking down the backup client, they can't "accidentally" turn it off and put their files at risk. Also, we can track the current state of all backups through the administrative console so we know to reach out to anyone if problems develop.
October 17, 2017
CrashPlan Review
- Reduced downtime in the event of any data corruption
- Reduced downtime in the event of a device being lost or stolen
August 11, 2017
CrashPlan - save your data and your ass
Score 10 out of 10
Vetted Review
Verified User
- Your ROI on this product is great - $10/mo for unlimited storage, you can't really beat that.
- Will save your ass and make you look like a hero when the your CFO or President gets hit with Ransomware. Or any of your end users.
June 13, 2017
CrashPlan can save your bacon!
- This software is much less expensive than all others that I considered.
- Because we are using Crashplan, I have been able to restore data that would have cost a fortune to recreate.
Score 10 out of 10
Vetted Review
Verified User
- Less time spent maintaining product.
- Users are able to restore their own files with ease.
- Great customer service -- keeps downtime or issues to a bare minimum.
Score 10 out of 10
Vetted Review
Verified User
- Our company has a mostly mobile workforce. We had struggled with a way to have everyone's files backed up. A local backup solution wasn't going to cut it, especially for those that never use VPN, and would be a huge administrative burden. Adding a cloud backup solution, with unlimited storage space for every user was a perfect choice.
- A per a user backup solution it has also aided the helpdesk team with the replacement of computers. It saves a ton of time to be able to image a new computer, start a CrashPlan restore and just give the computer to the user, knowing all their files will be there.
- We've taken advantage of CrashPlan to recover from a ransomware attack, with zero loss of files. We would have at least lost the affected users' files without a local backup, and restoration of the network share files would have taken a great amount of time if we had to do it via tape.
January 20, 2017
Go champions!
Score 10 out of 10
Vetted Review
Verified User
- Great return on investment
- Good image impact when we can perform a disaster recovery
- Scalable to keep growing revenue and customer base
January 05, 2017
Great product with fantastic support. Unparallelled of recent with other software products I have used
Score 9 out of 10
Vetted Review
Verified User
- It would take some calculating, but for the individuals who would have otherwise already lost files, the cost is probably priceless to them and slightly less than priceless for the business.
- Head of sales guy losing lots of documents/target sales etc., it could have been a very expensive loss.
October 28, 2016
CrashPlan kept us from crashing and burning
Score 9 out of 10
Vetted Review
Verified User
- We are still relatively new to using CrashPlan but it has already helped us with our file retention. We used to remove hard drives from displaced associates and keep them under lock and key for a year, then destroy them. We now just move their files to cold storage and we can then repurpose the hardware.
- We no longer have to pay Iron Mountain to house our displaced associates' hard drives.