TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(26-50 of 80)Companies can't remove reviews or game the system. Here's why
October 25, 2016
CrashPlan... it just works!
Score 10 out of 10
Vetted Review
Verified User
- CrashPlan has been very effective in mitigating ransomware attacks. Since it keeps versioning of files you can simply restore from the web console and avoid ransomware attacks.
- There have been instances where hard drive failures recovery would cost more to send out for third party repair compared to just restoring the archive from a storage server and using a new drive.
October 07, 2016
CrashPlan - An excellent decision.
- Saves time during upgrades for users and techs.
- Can eliminate IT from Legal Hold responsibilities.
- Numerous users using to restore lost documents on per needed basis by themselves with the easy to use UI.
September 07, 2016
Give your IT department a break
- If you spend US 5.00 per user plus storage per month - compare it to the cost involved if the employee cannot work.
- 1 hour to get the lost notebook of your CEO back up and running. Do the math.
September 07, 2016
Try CrashPlan Pro. It will become your "Crash Plan"
Score 10 out of 10
Vetted Review
Verified User
- We were using iDrive for the central office backup. With the amount of data we were using monthly the upgraded plan would have cost us as much as the entire install of Crashplan.
- Getting a backup solution for our remote users was a very high priority. We paid for the dedicated engineer to help with the install. This saved a lot of time researching or hunting information for the install. It paid for itself is saved time for our IT department.
August 31, 2016
CrashPlan is Insurance Against Crashed Devices
- ROI - Almost instant. We were able to do device refreshes and file restores.
- DR - Lost devices are not also lost data.
August 03, 2016
CrashPlan: The best end point backup.
Score 10 out of 10
Vetted Review
Verified User
- Less downtime
July 21, 2016
CrashPlan is a no brainer for mid-sized IT teams
- CrashPlan reduced my TCO on endpoint protection by ~30%.
- We did not previously have centralized endpoint management, so we have gained that huge feature that has allowed us to scale without adding more sys admin staff.
July 15, 2016
CrashPlan - Good for your business
- Great return on investment
- Has added revenue to our business
- Easy to explain to management
Score 10 out of 10
Vetted Review
Verified User
- ROI has been if a machine goes missing the data is safe in the cloud.
July 01, 2016
Backup without the headache
Score 10 out of 10
Vetted Review
Verified User
- We do not worry about losing data on end points that are protected.
June 24, 2016
My Crashplan Experience
- It cost a lot of money.
- We can recover from errors made by user or hardware failure.
- Its help us protect against ransomware.
- Crashplan's security is compliant with our standard.
June 20, 2016
Crashplan against the competition
- ROI is extremely quick considering the price point. I was able to fully retire my tape backup drive after 6 months.
June 16, 2016
Crash Plan, it is truly amazing.
Score 10 out of 10
Vetted Review
Verified User
- I cannot give a dollar amount. I can say it has saved us alot of time and energy for using the backed up data for many of our employees. It has saved a few employees' jobs, for example, a computer crashing or virus infection that we were able to bring back their information and saved data.
June 03, 2016
CrashPlan, why we live and die by our backups
- Since we moved to Crash Plan, our faith in believing that our backups are available and recoverable has been proved time and time again. Previous products we had we often lead us to believe our backups were available but when we would try to access them we would find that they did not truly exist or were corrupt
- We started with hosting the backup environment ourselves and slowly moved to a mixed model with having multiple destinations thereby increasing our data protection and reducing our storage costs by limiting how much we keep internal versus external
- Having a way to track clients machines from within the console has helped us track down those stray computers we find are missing but are still communicating back to our backup system, thereby assisting us with recovery
May 25, 2016
CrashPlan above all others
Score 10 out of 10
Vetted Review
Verified User
- There has only been positive impacts. Being able to quickly migrate users from crashed hardware (laptops & desktops) is extremely time efficient.
- We have probably made our money back from the man hours saved from restore files and migration within the first 3 months.
- Very easy admin console so currently admins being trained for the position has saved time and effort.
May 12, 2016
CrashPlan ProE
- Easy to deploy and manage, means less tech time with individual users handling individual backup subscriptions
- Per seat, not per GB billing = better budget management
- Multiple devices per seat = less users eating up multiple licenses
Score 10 out of 10
Vetted Review
Verified User
- Ease of restores keep our IT team focused on other issues.
- Monthly cost is great for our bottom line.
- Ease of management keeps the IT team management hours low.
April 20, 2016
We may be small, but this backup is big on features!
Score 10 out of 10
Vetted Review
Verified User
- The licensing cost is negligible on our budget, but the return and peace of mind is significant. It has already saved our butts against ransomware viruses and we've lost data in natural disasters before - now we're prepared if it happens again!
April 12, 2016
Give CrashPlan a good look!
- The impact of being able to tell our administrators that their data is secure is priceless.
March 31, 2016
CrashPlan review
Score 10 out of 10
Vetted Review
Verified User
- No impact on this area
March 31, 2016
CrashPlan is a great solution for endpoint backup!
Score 10 out of 10
Vetted Review
Verified User
- Positive
March 30, 2016
Backup isn't important until everything is lost....
Score 9 out of 10
Vetted Review
Verified User
- We are still early on with our largest deployment of CrashPlan. Because of that we don't currently have much data or information on our ROI at this time.
March 29, 2016
CrashPlan backup is all you need, really....
Score 9 out of 10
Vetted Review
Verified User
- Saved the President's files which was huge, i.e. = priceless.
- Wish it was a cheaper program to deploy. We'd have it on more devices.
- Users benefit from the portability with the mobile app interface.
Score 9 out of 10
Vetted Review
Verified User
- Users feel more secure knowing that their machine is getting backed up and that these files are easily available to them in case of emergencies.
- CrashPlan also makes deploying new computers to users a snap, as the end users can restore their own files.
Score 10 out of 10
Vetted Review
Verified User
- My current employer doesn't track ROI for software licenses, but I have certainly seen CrashPlan save many times its license cost in recovered data after crashes and drive corruption.