TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(51-75 of 80)Companies can't remove reviews or game the system. Here's why
March 23, 2016
Why I love CrashPlan - In a nutshell
Score 10 out of 10
Vetted Review
Verified User
- I cannot speak for the bottom line, but I can speak for downtime. If any department is at a situation of "downtime" that interrupts the flow of production, this is potential loss for money. CrashPlan has been used to recover a few shared drives, reducing that downtime in our billing department, which in turn increased work productivity.
March 21, 2016
One of the most effective backup client
Score 8 out of 10
Vetted Review
Verified User
- Precious work won't be lost. You'll never know when you overwrite a file by mistake. Go thru the versions.
- No large server to manage.
- Not time consuming.
March 21, 2016
Great Backup System at a Great Price!
- Ransomware is a thing of the past. Even when we get hit, we restore from Crashplan and never look back. We got hit with CryptoTesla about two weeks ago and three clicks and an hour later, it was gone.
March 21, 2016
CrashPlan - Don't crash without it...
Score 10 out of 10
Vetted Review
Verified User
- We have found the IT time savings are amazing.
- Cost of restoring data is cut by 90%.
March 18, 2016
CrashPlan Review - Worth its weight in gold
Score 10 out of 10
Vetted Review
Verified User
- Neutral ROI at this point, but should we have to do a major restore, I'm confident it will be very positive.
- It is extremely cost effective.
- Cost effectiveness is of course relative to quality of the service, this has proven to be a quality offering.
- Ongoing support and product upgrades and upgrade deployments has been very successful.
March 11, 2016
Plan on a Crash
- As a reseller, we make a modest margin with reselling CrashPlan. I don't really care how much we make or don't make, as I feel that it's our responsibility to help our customers protect their data. It definitely helps us do that very easily.
February 24, 2016
CrashPlan Rocks!
Score 10 out of 10
Vetted Review
Verified User
- We have had numerous success stories where a file restore from CrashPlan saved the day, saving thousands of dollars in lost time.
February 17, 2016
CrashPlan is King
Score 10 out of 10
Vetted Review
Verified User
- Prior unreliable backup methods led to more prevalent data loss in the past when hardware failures occurred. With end users on CrashPlan, we can typically restore 100% of their files and documents within an hour of reimaging or replacing their devices.
February 15, 2016
CrashPlan All about the User Experience
Score 10 out of 10
Vetted Review
Verified User
- ROI is hard to calculate with data, but we average about 2 TB of data restored every 30 days. This is available 7 days a week.
- Employee efficiency has gone up since we can cut out the middle man to allow users to restore their data without having to contact IT.
February 15, 2016
CrashPlan; try it, buy it, relax!
- Users are backed up. User downtime is minimized.
- Viruses are no longer a worry. Data recovery is very easy to accomplish.
- Reliability is extremely high. Little or no downtime for CrashPlan simply means our job as technicians is easier.
February 11, 2016
Crashplan one of the best endpoint backup software
- Good ROI
- Easy backup and restore
- Less time spent on control backups
- Less time spent on restoring backups
February 04, 2016
CrashPlan - It Just Works!
Score 10 out of 10
Vetted Review
Verified User
- Ability to roll back to earlier version of files to recover any lost changes.
- Quick recovery of lost or stolen computer's data.
- Protects against damaging viruses (e.g. crypto-locker)
February 04, 2016
CrashPlan Saves My Sanity
- Productivity - When it comes to restoring our users and getting back up and running, this tool is unparalleled.
- Desktop migration - migration from a legacy workstation on to a new one is immediately easy and less painful.
- It can be hard to illustrate a clear ROI if none of our users have a hardware malfunction or malware due to our other network protections. Without a hard crash, sometimes leadership assumes that their invisible tool isn't as useful as it truly can be.
February 03, 2016
Crashplan saves your data.
- Crashplan has saved my users countless hours of re-work due to lost or misplaced files. This directly impacts our bottom line.
- Using the ability to perform user migrations will wind up saving hours of work in the IT department.
February 03, 2016
CrashPlan is hard to beat
- Easier data migration
- High employee confidence in the safety of their data
February 03, 2016
Crashplan Keeps Backup Easy
Score 10 out of 10
Vetted Review
Verified User
- It has reduced the time to replace laptops for users, which has improved customer satisfaction with IT.
- It has reduced the cost of other backup solutions.
February 03, 2016
Crashing the party with crashplan
- I'm not really in a position to calculate ROI, but does get used a LOT. Certainly there has been enough interest and continued use to have more than covered the operating costs.
February 02, 2016
CrashPlan For the WIN!
- Increased security.
- Less "touch" for our IT dept.
- Combined budget for solutions.
February 02, 2016
CrashPlan, your one stop shop for data back up and recovery.
- Customers love CrashPlan! Simple to use - a couple clicks and your information is restored!
- Desktop migration couldn't be simpler! Not having to use USMT is a life saver!
- The folks at CrashPlan are amazing to work with! Very nice, quick resolutions for any issues we have called about.
February 02, 2016
Crashplan, the set it and forget it end point backup solution.
- Employee peace of mind when it comes to data backups.
- Cost. We deployed our local Crashplan Pro E server years ago and it hasn't needed anything besides more storage space.
- ROI has been astronomical.
February 02, 2016
CrashPlan is the Logical Choice!
Score 10 out of 10
Vetted Review
Verified User
- Faster and more accurate data restores has lead to increased productivity.
- Customers are much more happy with IT as CrashPlan is much more self-service oriented than the prior solution.
- Loss of data has been reduced drastically.
February 02, 2016
CrashPlan...your backup plan.
- With CrashPlan, the user is able to initiate restores on their own, with little to no help from IT staff. The client UI is quite easy to use, especially with their new client with release 5.1.
- CrashPlan has freed up time for both end users and IT staff with it's simplicity and seamless backup.
- The capability for a hybrid approach is useful when a large restore is needed quickly. You can have both on-site and cloud backup destinations.
February 02, 2016
CrashPlan - data recovery, security, migration, and more!
Score 10 out of 10
Vetted Review
Verified User
- Better data recovery
- Tighter data security
February 02, 2016
Crash Plan: Quiet and Reliable
- Less down time in the event of equipment failure.
- No data loss when equipment is lost or stolen.
- Access to data anywhere.