TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(26-50 of 83)Companies can't remove reviews or game the system. Here's why
October 25, 2016
CrashPlan... it just works!
Score 10 out of 10
Vetted Review
Verified User
CrashPlan is being used as a disaster recovery/data backup tool in our organization. It is being deployed to the entire company of ~6000 users. CrashPlan addresses several business needs as it is a very versatile application. The help desk primarily uses it for disaster recovery when drives fail or end users accidentally delete a file. We also use it for hardware refreshes where pulling data from CrashPlan would be much quicker than USMT. Lastly, we use it for legal holds and data forensics.
October 07, 2016
CrashPlan - An excellent decision.
Crashplan has been implemented in our organization globally as a corporate backup solution. This addresses a number of business requirements in regards to assisting users with data recovery as well as having data available for legal compliance. With Crashplan we have been able to have a great deal more control over fulfilling our data backup requirements than other products we've tested or implemented.
September 07, 2016
Give your IT department a break
We have distributed employees including Home Office users and also part time freelancers. We are too small to allow break downs. Our philosophy is to make users self sufficient. CrashPlan helps us to achieve this for notebooks, mobile devices.
September 07, 2016
Try CrashPlan Pro. It will become your "Crash Plan"
Score 10 out of 10
Vetted Review
Verified User
We have 15 local users and 35 remote users. I set up a parent and two sub organizations. The subs were set not to inherit the parent settings so I could control who could make changes to the settings. The remote users are locked down so we can be compliant with regulations about data archiving and retention. Remote users can not delete from backups and backups are set for unlimited retention. The backup is set to run continuously. The only issue we have had was with a user that has a satellite internet connection with limited or capped data. The first backup used most of her data allotment for the month. Users had to be educated to leave their computer on while the first backup was running.
August 31, 2016
CrashPlan is Insurance Against Crashed Devices
CrashPlan was selected for our company to support a highly mobile user base. With a fast-growing company and lots of data being accessed, shared, and relied upon to do a job effectively, it is critical that we back up that data - and not by relying on users to understand when and where to save.
CrashPlan took the human error out of our backup plan. It guarantees data integrity, and our ability to service our users for a variety of needs. As an administrator, it gives me peace of mind that lost or stolen devices do not mean a loss of data. CryptoLockers don't scare me - now it's simply a matter of blowing away a machine and re-imaging with our CrashPlan backups. Accidentally deleted files can be restored in seconds, and if a user loses it somewhere in their mess of digital files, I can find it.
CrashPlan took the human error out of our backup plan. It guarantees data integrity, and our ability to service our users for a variety of needs. As an administrator, it gives me peace of mind that lost or stolen devices do not mean a loss of data. CryptoLockers don't scare me - now it's simply a matter of blowing away a machine and re-imaging with our CrashPlan backups. Accidentally deleted files can be restored in seconds, and if a user loses it somewhere in their mess of digital files, I can find it.
August 11, 2016
Crashplan is Great!
We use crashplan to create a constant backup of all of our users' files. It's been extremely helpful when it comes to restoring machines, putting out new machines, and grabbing files if need be after an employee leaves the company. It's extremely user friendly and easy to manage.
August 03, 2016
CrashPlan: The best end point backup.
Score 10 out of 10
Vetted Review
Verified User
Our clients in house (the whole organization) are extremely satisfied which makes our IT staff happy. The gut dropping feeling of data loss is no longer around with Code42 being rolled out in our org. Their infrastructure and interface is simple and easy to use on both sides (end users and admins), and can't imagine life without it now.
July 21, 2016
CrashPlan is a no brainer for mid-sized IT teams
We have deployed CrashPlan as an endpoint solution for all employees at our six locations. CrashPlan protects their laptops and desktops as well as remote on-site servers. The Helpdesk deployed and administers CrashPlan, while data backs up to the cloud so the overhead of the solution is quite low. Users can even backup over their own network when out of the office or from home.
July 15, 2016
CrashPlan - Good for your business
For decades my company has used onsite usb backups for small businesses. With any onsite backup, you want the security and protection of an external drive that is shielded. The problem is most of them fail within a month of warranty, and usually quite unexpectedly.
Code42 and Crashplan:
- A solution that does not care about size.
- It takes our onsite backups to cloud, and gives us piece of mind for our Managed Service clients.
- It is the best hybrid solution I have seen, to date. No huge metadata files that cause issues.
- Customer support that works
Biggest things that need work:
- Backing up open databases and exchange. Would be nice if the tool was built in.
- Agents that quit unexpectedly. This happens randomly. Usually a fresh install will fix.
Code42 and Crashplan:
- A solution that does not care about size.
- It takes our onsite backups to cloud, and gives us piece of mind for our Managed Service clients.
- It is the best hybrid solution I have seen, to date. No huge metadata files that cause issues.
- Customer support that works
Biggest things that need work:
- Backing up open databases and exchange. Would be nice if the tool was built in.
- Agents that quit unexpectedly. This happens randomly. Usually a fresh install will fix.
Score 10 out of 10
Vetted Review
Verified User
Crashplan is being used by a number of departments for cloud backup. The business problems addressed are backups of all the folders we decide should be backed up no matter where our staff is. If they can connect to the internet their files are backed up.
July 01, 2016
Backup without the headache
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan to provide end-point backup for all of our mobile users.
June 24, 2016
My Crashplan Experience
It's a really great solution for computer backup on either cloud or hybrid solution. I can sleep easier because even if there a virus or hardware failure, my users will not lose any data. If a file is deleted or a bad change is made to it, my user can revert it themselves. The self service nature of crashplan is great.
June 20, 2016
Crashplan against the competition
Crashplan is used for file level backups for my clients that need more than 500GB backed up to the cloud.
June 16, 2016
Crash Plan, it is truly amazing.
Score 10 out of 10
Vetted Review
Verified User
Our IT department does use CrashPlan; it is used company wide. The software backs up important data on all of our employees' PCs and laptops. If there are any issues that we need to rebuild or image a device we are capable to do that with CrashPlan. It's very easy to use.
June 03, 2016
CrashPlan, why we live and die by our backups
Crash Plan is used across the whole institution for client backups and it addresses the need for user disaster recovery and migration assistance for users moving to new equipment.
May 25, 2016
CrashPlan above all others
Score 10 out of 10
Vetted Review
Verified User
Currently we are using CrashPlan for our top 50 VIPs and other users deemed with sensitive information. We use this to back up everyone from our CEO to our vice presidents. We had major problems with our previous cloud backup solutions and even on site solutions (virus infection, terrible admin console, no remote push) until we decided on CrashPlan. This has everything you could possibly want out of a cloud storage solution. Security, reliability, ease of use, the list goes on. Every company I will decide to go to in the future, implementing CrashPlan will definitely be my first priority.
May 12, 2016
CrashPlan ProE
We're piloting the use of CrashPlan for managed endpoint cloud backup throughout the college, replacing a previous unmanaged product. We're gearing up to expand our use to a full-scale deployment. It's easy for end users to use, set and forget configuration, links in with our enterprise authentication, and performs very well.
Score 10 out of 10
Vetted Review
Verified User
Crashplan is used through the entire organization, from backing up desktops and servers to local SAN storage and offsite data. It addresses the need for local desktop backups and offsite DR.
April 20, 2016
We may be small, but this backup is big on features!
Score 10 out of 10
Vetted Review
Verified User
We utilize Crashplan to backup training records and file shares related to the course materials and research we have performed. Our office was previously located in an area prone to hurricanes and flooding, so we have experienced disasters and loss of data. Crashplan was implemented as a simple, cost-effective way to ensure that wherever we were located, our data was located somewhere else as protection, and it has done the job splendidly.
April 12, 2016
Give CrashPlan a good look!
Our K-12 school uses CrashPlan to backup our file servers and other servers and administrator personal machines. CrashPlan is peace of mind for our administrators. Our staff is confident restoring data. The best selling point about Code42 is their technical support. They are willing to help with even the most basic questions or issues. My backup manager was green at the beginning and has used them extensively. He' always saying, "I'll just open a chat and get going." This is a great company to work with.
March 31, 2016
CrashPlan review
Score 10 out of 10
Vetted Review
Verified User
We are currently using CashPlan across the company. It will solve all the problems with hard drive failures, virus [detection] and will make the process easier for users who are getting a computer replacement since we will just need to re-download the data that has been already backed up.
March 31, 2016
CrashPlan is a great solution for endpoint backup!
Score 10 out of 10
Vetted Review
Verified User
We use CrashPlan to back up all end user computers - desktop or laptop. The software allows us to keep an up to date automatic backup of computers that are not always on the network. The solution just works, we set it up and it does its thing, we have used it to restore numerous times and the restores work and they are quick.
March 30, 2016
Backup isn't important until everything is lost....
Score 9 out of 10
Vetted Review
Verified User
Currently we are using CrashPlan primarily for our RD&E department and VIP users along with some other users scattered among different groups and regions. For our RD&E department we are primarily using it for backup purposes. Having a single solution for backup has allowed us to restrict other methods of backup which we were not able to control (such as USB sticks). There is growing importance in today's world to protect our most sensitive and important data. CrashPlan has provided an avenue for us to do that.
March 29, 2016
CrashPlan backup is all you need, really....
Score 9 out of 10
Vetted Review
Verified User
CrashPlan is an excellent backup system for our organization. We have been using it for 3 years now and have had nothing but success. Our backups and restores have been up to date and seamless. On top of that the Code42 team is always there to support you either by phone or chat box. Plus their trainings are professional and real world and their instructors are top notch.
Score 9 out of 10
Vetted Review
Verified User
We are rolling out CrashPlan as a way to back up our users and to assist with migrations to new computers. Currently, we are still in the progress of rolling out the software deployments which allows us to track network traffic, and, by moving single departments at a time, allows us to get a feel for the speed of backing up user data without adding too much network congestion.
Thus far we've been very happy with the way things are progressing.
Thus far we've been very happy with the way things are progressing.