TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(1-25 of 83)Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
- Product is pretty easy to configure (Less than 30 minutes for a single computer)
- Product generally grinds away without any noticeable issues
- Regional cloud storage locations are fairly unique for this kind of product at this price point
- Technical support
- Support ticketing and lifecycle
- Phone support hours
- I think you should have an idea where the beef is by now
May 28, 2022
A great and simple cloud backup solution
Score 9 out of 10
Vetted Review
Verified User
- Easy to setup
- Clear pricing structure
- Secure web management portal
- Backup speeds are a little slow
- Recovery of large numbers of files can be a little hard
April 21, 2022
CrashPlan for the WIN
- Automated backup
- Data retention
- Ease of installation and management
- Longer retention time- would like a year at least.
- Server support-as of now I believe it i really just file backup.
- Exchange an SQL backup options.
April 07, 2022
CrashPlan
- The data is encrypted in transit using a custom encryption key
- CrashPlan allows for inexpensive unlimited storage
- It allows you to configure the number of versions of a file that you'd like to keep
- CrashPlan provides limited access to downloading your data. To restore even small amounts of data you need to request that they send you your data using a hard drive. This is terribly inconvenient. I've read that you might be able to adjust this setting, but I have not located that setting.
- On one or two occasions I've had to re-install the software as I was getting errors regarding the UI being able to connect to the service.
- Simple user interface
- Reliable backups
- Affordable scaling
- Mobile app could be improved
- Occasionally missed files due to OS settings
- Error reporting could be more comprehensive
March 29, 2022
CrashPlan delivers piece of mind and speedy recovery
- Installation and configuration is very straight forward.
- Asset recovery is a simple and intuitive process.
- Shows real time backup results in your server notification window.
- Currently the 2FA seems to be a bit more difficult than other applications.
- Imbedded rules preventing a select few file types from backing up, call support for help if these are required.
- Differentiating between personal and business accounts is unclear.
- Constantly monitors our backup server for any file changes.
- Super-easy monitoring control panel for allowing selections to be added.
- Allows for backup of mapped drives.
- Remote management tool other than web interface.
Score 8 out of 10
Vetted Review
Verified User
- CrashPlan is an extremely powerful and flexible backup program with multiple options of what files to backup, how often to back them up, how much CPU should be used during backup operations (both when a user is present and away), how much bandwidth should be used during backup (again both while a user is present and away), and a multitude of other options.
- Unlike a number of other cloud-based backup services, CrashPlan can backup network drives (such as those from a Synology NAS) - this makes setting up a backup system a lot more simple and cost-effective, as you can connect multiple network drives to a single computer - and backup both that computer and the attached network drives.
- CrashPlan keeps your backup history indefinitely. This means that if you delete a file, a year goes by, and you need to recover that file, you can use CrashPlan to do that. Most other cloud-based backup services only keep history for around 30 days before deleting them from the backup archive.
- Another powerful feature, CrashPlan allows you to not only back up to the CrashPlan Central cloud, but also to an external drive or network drive. Essentially, you can use CrashPlan as an all-in-one backup solution for both local and cloud backups. The local backups are heavily compressed with data deduplication to save space on the backup destination, thus allowing you to keep a long history of backups.
- The cloud-based backups can be heavily encrypted with a custom made encryption key that even CrashPlan can't recover.
- The CrashPlan program installed on your computer is Java-based vs. a native application. While this makes development for CrashPlan easier, there are a lot of drawbacks to Java programs including more resources usage, less stability, and overall more clunky interface.
- While this was also in the Pros category - CrashPlan is an extremely powerful and flexible program, which adds a great deal of complexity. Setting up CrashPlan isn't always a simple procedure, and depending on the complexity of your backup set, can take a while to tinker around with the settings to get everything to work properly.
- The CrashPlan desktop program consists of a Java program front end, as well as a backend service - there are times when the backend service will crash, and the front end Java program will refuse to load. Typically, restarting the service or restarting the computer will resolve the issue, but sometimes more in-depth troubleshooting is required.
- Perhaps one of the biggest downsides to CrashPlan is its price - at $10/month/computer CrashPlan is more than double the price of some existing backup services such as Backblaze (priced at $50/year/computer). To add salt to the wound, about a year and a half ago, CrashPlan discontinued their consumer options - which were very reasonably priced at $60/year for a single computer or a family plan priced at $150/year for up to 10 computers. When these options were discontinued, the cost of backing up with CrashPlan was effectively doubled for the same feature set.
- Along with the previous example, CrashPlan had the option to back up to a remote machine on a different network with a free Crashplan account. This option was eliminated when the consumer line of services were discontinued.
- While the backup service provided by CrashPlan are still first in class, the above two controversial changes have broken some trust between CrashPlan and its clients.
January 24, 2020
Great product for reliable backups at reasonable cost
- Timely backups
- Timely alerts
- I haven't come across any issues at this time.
November 11, 2019
CrashPlan the company safety net
- It supports multi-user environments now so that no matter the amount of users on a PC a safety net is present.
- It allows for backing up of all users in case of hardware failure.
- Implementation of the software would be helpful. The current batch file does not function as well as it could.
- There are some small bugs when changing users using a GUID reset command.
October 14, 2019
Best file system back-up with excellent ROI
- Code42 really does a very good job of backing up files. The integrity of the files remains good so long as the file was not corrupt to begin with.
- The with proper setup, managers and users can be alerted based on a scheme set by the user when the work-station has not been backed up for a specified amount of time. We use the default of 3 days for warnings and 5 for critical back-ups.
- Backups can be scheduled to run during times when internet traffic is high. Meaning, if the user has a low connection, running backups in the background can slow the processes. The ability to choose time to backup is very helpful in these situations.
- The User Dashboard is user-friendly meaning that once the user logs in, the tabs and options are relatively self-explanatory.
- Code42 allows the user to choose what files to back-up. This is quite useful as many of the files on a system (such as app data) take up room and speed given the changes within these files make through the day.
- 2-factor authentication is available as well as users/admin archive key password or custom key.
- When set up to initiate a backup every time a change is made, the likelihood of "losing" a file is minimized.
- The login for Code42 still lets you get through to the backups however, one cannot make any adjustments. One must now use the login located at www.crashplanpro.com. I have been frustrated about why I could not see my bills, add licenses, etc by not having this information. It would be helpful to put a re-director for those accustomed to using the old login site.
- History logs for devices have never worked. The workaround is to go into the device to review the logs. Logs are important when trying to figure out which file threw an error when backing up and why.
- Not much has changed in online/offline indicators and moving files to a new computer. On the surface, it seems simple but it usually takes 2 or 3 reinstall attempts to get Code42 to recognize the new computer. For example, the backup shows current but is offline.
September 26, 2019
CrashPlan for all of your backup needs!
- Backup does a nice job behind the scenes and you don't even know it's running
- Will send email updates and alerts you of any known issues.
- Backup capabilities to both the server and local drive
- Unlimited data backup is the major strength for Code42
- Always need to make a checkmark if you want to see old deleted files - Sometimes tedious if you forget to mark this.
- Unable to download multiple versions of the same file. If you have a file with 3 different time stamps, Code42 will only download the latest version - Thus, if you needed to down load all different versions to see which is the correct one, you have to download them separately.
- Although Code42 will work on 2012 Windows Server, it is not technically supported and phone support for troubleshooting is limited
August 01, 2019
Cost Effective Flat Fee Backup Solution
- Cost effective
- Easy to implement
- Simple to Use
- Does not allow you to backup data to a local file repository.
- Backup speed varies.
- Depending on how much data there is, it doesn't always complete a backup in one backup session.
- Protects against ransomware- in a worst-case scenario, you can retrieve all the files in the condition they were in before the attack.
- Good interface- easy for users to restore their own files in case of an inadvertent deletion.
- Highly configurable to manage bandwidth and local resources.
- Can back up to the Code42 cloud and local storage devices.
- Would like to see a way for company admins to lock a user out of their archive to prevent deletion for HR or legal reasons
January 20, 2019
CrashPlan, the best backup system on the market
- Code42 is the most affordable backup system offering unlimited storage that I could find. I came from SOS Online Backup, which I ultimately decided to drop after my monthly rate for their unlimited plan increased by 20x.
- With Code42's unlimited storage option, I don't have to worry about the fact that my backups are significant in space. As a photographer with thousands of images at stake, I need to run large backups often.
- Code42 runs continuously and silently in the background of my desktop computer. It is truly "set and go", so I don't have to think about it when I'm away. It runs until the designated drive has been fully backed up to my cloud storage. It will then automatically email me once the backup is complete (or, it will email me if it encounters any errors).
- Customer service is above par. Anytime I need help, a chat agent is available (chat is my communication preference), they are always friendly, and go above and beyond to resolve my needs.
- Code42's desktop client was recently changed; the interface is different and, I feel, it has been simplified too much. I found myself looking for controls that are no longer there. For some, this might be a plus, but I liked to have more control and see more details of my backup.
- When recovering files (in my case, this is most frequently images), you see files as files - I am not able to see a preview of an image. So I have to know the exact file name/number I am looking for.
- Code42 discontinued their mobile app. In 2019, I can hardly believe this. I used the app on a regular basis, to access files while I was on the go.
- The Code42 software is a bit of a memory hog, although this isn't a major complaint from me since I have a computer designated to only sit and run backups, and do nothing else.
- Once the original backup is created, Code42 runs in the background and doesn't adversely affect user productivity or system performance.
- Code42 is relatively easy to set up and deploy. A technical advisor walks you through the process, which is very handy and makes the process painless.
- Code42 is centrally managed via webpage which gives administrators a lot of power and visibility into current backup status.
- The first backup is taxing on the system. Some users report that their computers become almost useless. You can set maximum usage and idle time usage parameters but the original backup is still time and resource consuming. Be prepared.
- The initial setup is lengthy and confusing. If it weren't for the walkthrough with the technical support administrator, I would never have attempted it.
- Feedback from the admin portal is non-existent. We had multiple systems whose backups wouldn't start and finally realized, through other means, that we were out of licenses.
- Users can stop and disable the service.
October 17, 2017
Cost effective, easy to use and reliable endpoint backup.
- Tech support is some of the best I've encountered. Every support engineer I've dealt with has been friendly, responsive and very well trained on every aspect of their product.
- We have a small staff and can't afford to dedicate anyone to administering any one system. CrashPlan works very well in 'set it and forget it' scenarios. We check the console regularly, update the software when updates come out and restore users files as needed. The rest of the time, it just runs.
- All the documentation on the support site is very clearly written and very version specific. If you need to upgrade from version x.y.1 to version x.y.2, you'll find an upgrade document that specifically addresses that upgrade, not just a general upgrade document that's 10 version out of date.
- The Administrative console takes a bit of getting used to. Basic functionality is pretty straightforward but some of the deeper admin functions took some time to find.
- Software for hybrid setups is always lagging behind other configs.
October 17, 2017
CrashPlan Review
- Easy to deploy
- Easy to manage
- Easy for users to use
- Reporting
- Alerting
August 11, 2017
CrashPlan - save your data and your ass
Score 10 out of 10
Vetted Review
Verified User
- Backup - this software does a great job at backup.
- Runs in the background and doesn't cause any issues.
- Alerting is excellent and on point.
- Restore process is a little convoluted - once you understand it, it is pretty easy to use, but it can be hard to figure out the first time. Support is very helpful in this regard.
- While it does do versioning, it can miss a few hours of time (up to 24 I've discovered), but even then, better a few hours then an entire system.
June 13, 2017
CrashPlan can save your bacon!
- Crashplan just runs quietly. It doesn't need much attention once configured properly.
- I really like that I can go back to virtually any point in time and restore a file or group of files.
- Crashplan deduplicates so you can have multiple versions of your files without taking much more disk space.
- It is very easy and fast to restore files.
- They are constantly updating Crashplan, They have already addressed areas that I was unhappy with. I don't have any current complaints.
Score 10 out of 10
Vetted Review
Verified User
- Keeps backups safe and simple.
- Upgrades to keep CrashPlan current are a breeze to apply.
- Customer Service is incredible -- any technical issues we have encountered have been handled quickly and professionally.
- The user interface in previous versions was confusing to non-technical end users. They have really made improvements on simplifying the client.
Score 10 out of 10
Vetted Review
Verified User
- Crashplan backs up everything with ease. By default it starts backing up your user profile without even having to configure it, and thats enough for many people to get up and running right away, but it is highly configurable if you want.
- Restoring files is pretty effortless as well. Easy to browse to the file(s) you want, choose a point in time if you want, and restore. Viola!
- Versioning is a great automatic feature as well. Many of my users have taken advantage of restoring a previous version of a file they've mistakenly overwritten.
- Being able to backup to multiple destinations is great too. You can connect your own storage, choose it as a destination and it starts using it. The local destination backup option makes restoration of large data much quicker.
- Their version 5 client is almost too hands off. While one can appreciate the simplicity and cleanness of its design, I often prefer to get under the hood right away.
- I wish they would make it easier to open the client from the system tray in version 5. In previous versions you would just double click the icon. Now it takes 3 clicks to expand the tray icon, open the settings and choose to open the actual application.
- Sometimes destinations are offline when you need to restore, and usually at the worst time. We use CrashPlan to restore data for laptop replacements, and there are times when the destination is offline and you have to wait a while for the restore option to be available.
January 20, 2017
Go champions!
Score 10 out of 10
Vetted Review
Verified User
- Continuous incremental backup
- Reduplication and compression that really limits the storage needs
- File level restore
- Dashboard reliability
- Client interface
- Easier upgrade process
January 05, 2017
Great product with fantastic support. Unparallelled of recent with other software products I have used
Score 9 out of 10
Vetted Review
Verified User
- Remote user backup.
- Monitoring of users removing files from their PC.
- Restores and upgrades of machines from Windows 7 to Windows 10 without sacrificing lots of time!
- I think it really does a great job in many areas and [I] only think the reporting could get a little better.
- Notifications that are sent to end users could be more clear.
- Alerts to admins could be more clear for the end users that are out of sync.
October 28, 2016
CrashPlan kept us from crashing and burning
Score 9 out of 10
Vetted Review
Verified User
- The ease of installation and deployment could not have been easier. The hardest part was getting our sales associates to actually click a link!
- The back up is complete and transparent to the end user. Very hands off!
- The admin portal is very user friendly. I can quickly determine who has recently backed up and those who have gone some time without an active backup.
- As I mentioned previously, the file access in cold storage is a bit clunky. I would think that if I had admin rights I should be able to recover files from there relatively easily. But that is not the case.
- I would like to see them have a different license tier for accounts in cold storage. The data there is not being manipulated, it is sitting stagnant and we are paying the same licensing as if it were an active backup.