TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(51-75 of 83)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
- Detailed backup control from a central administrative interface.
- Continuous backup with granular control of CPU and bandwidth use.
- True cross-platform support for OS X, Linux and Windows.
- Architectural flexibility, including endpoint-to-server conversion, transparent server load balancing and redundancy, and simple storage archive import and migration.
- Trivial installation and setup for both client and server.
- Private cloud server is no longer available in a license package which supports businesses requiring fewer than 25 licenses.
- Public cloud option remaining to small business is not a good fit for creative businesses generating gigabytes of new content per day.
- Web console is not compatible with desktop Safari, and has issues with mobile Safari as well.
March 23, 2016
Why I love CrashPlan - In a nutshell
Score 10 out of 10
Vetted Review
Verified User
- The ease of use. There is no intense set up to get CrashPlan into action.
- Simplistic UI. I, for one, hate overwhelming UIs with poor organization structure. CrashPlan addresses this with a simplistic UI that is descriptive and easy to use.
- Data recovery. It's fast. And speed in that situation is important to reduce downtime.
- More transparency within their tech model and where they are going/what they are doing. I will add, however, I have not been seeking this out so it may already exist.
March 21, 2016
One of the most effective backup client
Score 8 out of 10
Vetted Review
Verified User
- It is multi platform. You can't be Windows or Mac only anymore, every employees should choose their best tools.
- It's easy to use. Anyone can log on and restore files.
- It's pretty advanced. Schedule, encryption, bandwidth, selections!
- It's pretty expensive.
March 21, 2016
Great Backup System at a Great Price!
- Makes backups a breeze - you can either install the agent and define all the settings yourself, which takes 2-3 minutes, or set the defaults on the server and let it configure the agent, which takes all of 1 minute. Everything is right up front and configured in a way that makes sense.
- Restores are amazing. Three clicks to pick your data to be restored, timeframe, and restore location (original location or a new folder), and off it does. This is the simplest program I've ever seen and it does exactly what it is designed to do.
- Licensing is straight-forward and based on number of users. We have an on-premise system so we only pay for user licenses, no per-TB or per-appliance fees. Annual support is part of the license cost, so no extra maintenance there either.
- The only thing I'd like to see changed is the admin console looks drastically different from the agent console. Otherwise this is a solid system all-around.
March 21, 2016
CrashPlan - Don't crash without it...
Score 10 out of 10
Vetted Review
Verified User
- Restoring data for lost/stolen computers.
- Recovering a lost file.
- Transferring data for new equipment.
- I have not come across any cons in my use of the product.
March 18, 2016
CrashPlan Review - Worth its weight in gold
Score 10 out of 10
Vetted Review
Verified User
- Centrally managed. Policy Based Control.
- Very Flexible. It backs up continually so you don't have to worry about missing a scheduled backup, then relying on the user to run a manual backup. Runs in the background with no to little user involvement.
- Option to run on your own hardware. Not having to rely on the public cloud was a key selling point.
- Low resource utilization
- Excellent bandwidth throttling
- Reliable operation
- Continue with the innovation with security features
- Stress the value of the security features
- Continue to enhance the product with enterprise security considerations.
March 16, 2016
CrashPlanPRO - Great Tool for securing data
Score 9 out of 10
Vetted Review
Verified User
- Easy to install on any platform (Linux, MacOX, Windows).
- Takes off workload from IT personnel by empowering final users in the management of their data.
- Reports sent to the final user and their supervisors keep us aware on how well we are doing in securing our data.
- Adopting a computer is still a confusing process for some of us.
- I visited the documentation support site and things like restoring [data] from an external hard drive without an internet connection is hard to find. Maybe work a more little on the key wordpart to make it easy for us to find things.
March 11, 2016
Plan on a Crash
- Simplicity. CrashPlan is dead simple to install and configure.
- Reliability. I get an email report every morning of when the last backup for all of our managed devices was. It is rare that a device hasn't been backed up in the last 24 hours.
- Cheap! The cost for CrashPlan is so low that I have never thought twice about the decision to purchase it.
- CrashPlan has problems backing up over 1 million files or 1TB of data. It is possible, but there is a little bit of finagling that needs to be done.
- CrashPlan still based on a Java backend, so memory usage is fairly high. I believe there are plans to remove Java from the picture, though.
- At present, you are unable to purchase a shipped hard drive restore using the MSP hosted platform -- all restores have to happen over the internet. This is a problem when you're trying to restore multiple GB of data quickly. This is why I usually keep a local backup as well.
February 24, 2016
CrashPlan Rocks!
Score 10 out of 10
Vetted Review
Verified User
- CrashPlan's network traffic can be throttled to accommodate any network admin requirements.
- The mobile app, allowing access to files from anywhere at anytime is worth the price of the product.
- I do not have much bad to say about this product. I don't mean to sound like a fan-boy, but…
- Cheaper?
February 17, 2016
CrashPlan is King
Score 10 out of 10
Vetted Review
Verified User
- It does everything it claims to do, and it does it quickly, quietly and seamlessly.
- The administrative console is easy to use and navigate.
- After the environment is up and running, maintenance and administration is minimal.
- There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.
February 15, 2016
CrashPlan All about the User Experience
Score 10 out of 10
Vetted Review
Verified User
- Data Backup
- Data Restore
- Low Profile on the System
- Splunk Intergration
- Constant improvement
- User self-service is very easy.
- A little better reporting
February 15, 2016
CrashPlan; try it, buy it, relax!
- CrashPlan backs up data silently. Our users don't even know it is working in the background.
- CrashPlan has virtually no adverse affect on computer performance.
- Crashplan is extremely stable and reliable.
- A few CrashPlan deployments have successfully installed, but did not back up data because the user did not log into Crashplan.
- Reporting non-backed up machines would be nice.
- The web console could be more intuitive.
February 11, 2016
Crashplan one of the best endpoint backup software
- Endpoint backup
- Security
- Multi OS compatibility
- Supported Network share backups
February 04, 2016
Great software
Score 9 out of 10
Vetted Review
Verified User
- Ease of Use
- Customer support
- iOS integration
- Soon to be cloud features
February 04, 2016
CrashPlan - It Just Works!
Score 10 out of 10
Vetted Review
Verified User
- Backup every 15 minutes with zero user intervention.
- Cloud storage on their own servers with unlimited data. All encryption keys are kept on your servers not theirs.
- Ability to put any user on legal hold and assign a legal representative to administer the legal hold.
- Light weight client, that users don't even know is there.
- There are really no feature that I would want it to do other then what it already does.
February 04, 2016
CrashPlan Saves My Sanity
- Ease of install - You install it, and hope you never have to use it! With just a little bit of front-loading time, your users are able to sign in and kick off their first backup in minutes.
- Ease of administration - It packages neatly within a deployment tool, or can be installed ad hoc from the dashboard all by itself.
- Cross-OS use - With the install packages already available for Linux, Windows (both x64 and x86), and Mac OSX we have yet to run into a desktop flavor that we can't back up.
- Productivity/Speed of restore - It used to take our help desk a week or more to restore all of the applications and tools to a particular user after we replaced their hardware. With CrashPlan, we image the machine and dump the old files on it. Our top admins are back in business in minutes if we have an imaged machine ready to go.
- Cloud destination stability - I get a lot of alerts telling me that our cloud destination was unreachable. It happens about twice a day. The connection restores itself, but it continues to happen even after a health check with the Code42 support team.
- Communication between the dashboard and the admin accounts - We've had issues with emails dropping from the dashboard to our administrators for the tool.
- Firewall - Make sure the correct ports are open on your firewall for remote users.
February 03, 2016
Crashplan saves your data.
- End user backup. Every file is versioned and kept for a specific amount of time. (Administrator configured.) I never have to worry about a user losing files due to either a crash or error.
- Restores. I have the option to search or browse, show or remove deleted/hidden files, and go back in time if needed to find previous revisions.
- Stability. Once I get things set up, it's hassle free to keep things running.
- Automation. I have the installer packaged, and the end user can register themselves when the package is pushed to their system.
- Restore searching. I would like to see a more robust interface for restores. Currently when switching to show or hide deleted files, the window resets making you go into the directory hierarchy again.
- Client customization. Currently the client customization with logos/text changes is possible but not well documented or supported.
February 03, 2016
CrashPlan is hard to beat
- Once CrashPlan is fully set up and synchronizing, it truly is a "set it and forget it" solution. Backups, by default, happen every 15 minutes and the user only needs an internet connection for this to happen.
- The administrative console is wonderful for IT to support its end users. We can download all user data if needed and centrally control the settings, including what folders/files are backed up, without interrupting the user.
- We originally rolled out the product en masse about a year ago and this was supposed to install CrashPlan quietly and log the user in using their AD credentials. The former worked fine, however, the latter seems to have been sporadic. Most users are working fine but we have found a few cases recently that the data was not being backed up and in one instance, the hard drive failed causing the user to lose important work. We are having to work around this but would have liked Code42 to implement a better means for central deployment.
- The current mobile apps work fine and allow a user to download any backed up file. I would personally like to see them be able to backup the contents of phones and tablets though.
February 03, 2016
Crashplan Keeps Backup Easy
Score 10 out of 10
Vetted Review
Verified User
- Ease of Installation - our users can install the product themselves which helps when we have limited help desk assistance.
- Ease of Use - our users can restore their own files by following simple prompts.
- Ease of Administration - one console allows admins to see who is backing up, when they backed up, and how much. They can also do legal holds and admin restores of files.
- I think they do a great job and I can't think of any thing that can be improved.
February 03, 2016
Crashing the party with crashplan
- Endpoint backup is effectively invisible from the administrative point of view. After a year of use we have seen no reports of issues from end users or from the service.
- Support, several obvious edge cases of "you shouldn't be doing that" by end users was reported, and successfully resolved.
- There is a relatively new feature for legal holds, worth the cost of the service first time you use it.
- Could use a slightly more advanced or even flexible permissions system. Probably sufficient for >95% of deployments though.
- They have been updating at a fast pace. Not really a con, but some people are not prepared for that from this type of product.
February 02, 2016
CrashPlan For the WIN!
- Easy to deploy.
- Easy to manage.
- Works when you need it most!
- It isn't free!
- New releases are slow.
- Upgrades are not always flawless.
February 02, 2016
CrashPlan, your one stop shop for data back up and recovery.
- LDAP integration, makes setting up users a breeze!
- Throttling connection speeds, this way the users desktop isn't being choked out while a transfer is going.
- Very simple to deploy with SCCM, extract the MSI and deploy! It couldn't be simpler.
- No iPad support as of yet.
- LDAP look up can get a little weird if you don't know the exact string that you will be searching for.
February 02, 2016
Crashplan, the set it and forget it end point backup solution.
- Ease of use for end users.
- Ease of use for administrators.
- Unobtrusive. The software just runs in the background without much user interaction.
- I'm waiting for the day that the Cloud solution would become more economical for larger organizations.
- I really don't have any other complaints.
- The Code42 team has done a phenomenal job with the product.
February 02, 2016
CrashPlan is the Logical Choice!
Score 10 out of 10
Vetted Review
Verified User
- Constant backup. Backups are scheduled to run every 15 minutes.
- Very WAN/Internet friendly. Only those bits and pieces of changed files are backed up instead of the whole thing.
- Backs up over the internet. No VPN is required.
- The company, all the way from senior leadership to support is phenomenal!
- Reporting could use some help.