TrustRadius Insights
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Starting at $2.99 per month
View PricingOverview
What is CrashPlan?
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
Recent Reviews
Pricing
CrashPlan Essential
$2.99
Cloud
per month
CrashPlan Professional
$88
Cloud
per year
CrashPlan Enterprise
$108
Cloud
per year
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $2.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CrashPlan?
Data protection in a cloud backup solution for businesses with up to 200 employees, providing:
- External drive backup
- Customer File Retention
- Control over how long deleted files are retained
File Retention
With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.
Restore Files from Any Computer
Restoration via desktop app or browser and no charge to restore files.
Data Security
256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.
The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.
CrashPlan Features
- Supported: Automatic, continuous data protection
- Supported: Full visibility of all protected devices and data in a single dashboard
- Supported: Self-service restore
CrashPlan Competitors
CrashPlan Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.
CrashPlan starts at $2.99.
Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.
Reviewers rate Usability highest, with a score of 9.8.
The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(149)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.
Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.
Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.
Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.
Cons:
- Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
- Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
- Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.
Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:
-
Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.
-
CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.
-
Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.
These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.
Attribute Ratings
Reviews
(76-83 of 83)Companies can't remove reviews or game the system. Here's why
February 02, 2016
CrashPlan...your backup plan.
- CrashPlan is a lightweight application that runs in the background. I don't even know that it is there.
- Data migrations are greatly simplified using CrashPlan. In the past we used the Windows Data Migration tool and had to wait for all the data to transfer from one computer to the other via an ethernet cable. With CrashPlan, we simply initiate a restore of data on the new computer and the user is on their way.
- For enterprise implementations, CrashPlan also has a web-based management console. This can help simplify management of users, but also can be used to initiate a restore for a user without them even needing to stop by our help desk.
- When it comes to our servers, sometimes the CrashPlan client can cause slowness, but it usually has to do with what else the server is used for. (e.g. SQL, File Server, etc.)
- While the management console is a great tool to have, the UI can be a little cumbersome. Links to information are not always obvious.
February 02, 2016
CrashPlan - data recovery, security, migration, and more!
Score 10 out of 10
Vetted Review
Verified User
- Bandwidth efficiency, particularly with their latest version.
- Fine-tuned granularity of settings, and the ability to allow or disallow end user settings changes.
- Many options for backups, and usability.
- Because of the robust granularity of settings, it is often overwhelming to make needed changes.
- Bandwidth can not be restricted on a user only basis, but only on an organization as a whole.
February 02, 2016
Crash Plan: Quiet and Reliable
- Reliable backup solution that runs quietly in the background. My users forget they even have it.
- Central management. If for some reason a user's backup gets stuck we can see it and reach out to the user. We can also change a version or policy and push it out to the users.
- Great Support. The Code42 team is always there when we need help or have a feature request.
- Make more skins for the UI.
- Allow company logo to be inserted into the UI to legitimize it to more paranoid users.
- I don't have much else. Every time we ask for a feature or improvement they put it in the next version.
February 02, 2016
CrashPlan to save your day
- Ease of use on a daily basis for end users.
- Ease of use by admins.
- Ease of deployment.
- Training is still important.
- Make sure to have your client up to date.
- End user is still the weakest link.
February 02, 2016
CrashPlan helps us sleep better at night
Score 10 out of 10
Vetted Review
Verified User
- Setup was a breeze. The documentation was very straight forward and if you just follow the steps it just worked. I was concerned that most companies do not lean towards using Linux however they do.
- Love the ability to integrate it into LDAP. The ease of use for deployment of the application to a laptop and or desktop is seamless.
- Low overhead of the desktop application. I love the fact that it just backs up on a set schedule and can be throttled so that it does not use a lot of bandwidth.
- Not available for iPads yet. As we have users that only have iPads their data is not able to be backed up at this time. Have to resort to using iCloud.
- Needs to have an easier way to integrate into LDAP.
February 02, 2016
Make the move to CrashPlan you will no regret it!!!
Score 10 out of 10
Vetted Review
Verified User
- Crashplan is easy to install and set up.
- Crashplan is very easy to restore files.
- Crashplan is a program that you can set it and forget it because you know it's working. If it stops working you can have it alert you so you know something is wrong.
- Having the ability to just have it backup at one certain time would be a nice feature, instead of having it run all the time.
January 20, 2016
When you really need a backup, rely on CrashPlan.
- Silent, reliable CrashPlan agent handles all of the backups in the background without user interaction.
- Users have the ability to restore files on their own without contacting support.
- Easy to change the selection of files being backed up.
- No way to automatically provision user accounts when new users join our organization.
- No way to allocate backup quotas for individual users or orgs within CrashPlan.
- CrashPlan application relies on Java.
- Admin console can be difficult to navigate in a large organization.
January 07, 2016
CrashPlan is great
- Versioning
- Scheduled backups
- Simple self-service restores
- Admin console takes some getting used to with managing users.
- Took me a while to find the button to do file restores from the admin console.
- A nice feature would be the ability to select one of your alerts and create a support case about that alert with the click of a button.