Code42 (formerly CrashPlan) Reviews

127 Ratings
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Score 8.4 out of 100

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Reviews (1-8 of 8)

David White | TrustRadius Reviewer
February 26, 2020

CrashPlan Pro - Cloud-Based Backup

Score 7 out of 10
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Support Rating

6
The good news is that we have not had a need for very much support at all from CrashPlan Pro; however, their support model while adequate does not set them apart from other vendors. CrashPlan Pro has sufficient and adequate support but is not always the easiest to use or find what you are looking for.
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Gail Dutchess | TrustRadius Reviewer
October 14, 2019

Best file system back-up with excellent ROI

Score 10 out of 10
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Support Rating

7
I have not accessed Code42 support recently. In years past, the how-to materials seemed to focus more on-premises Crash Plan solutions. At that time (again when it was Crash Plan) phone or chat support was not particularly helpful, often pointing to documents found online. I am sure this is part and parcel of how they keep prices very reasonable but it can be frustrating if you are unable to find the how-to document that addresses your issue (such as history logs).
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Anonymous | TrustRadius Reviewer
January 24, 2020

Great product for reliable backups at reasonable cost

Score 9 out of 10
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Support Rating

9
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
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Nathan Venno | TrustRadius Reviewer
August 11, 2017

CrashPlan Code 42 - save your data and your ass

Score 10 out of 10
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Support Rating

10
I've only had to call them a few times, but I've never had an issue. Like all support, you may have to wait a few (nothing monstrous, but there can be a little wait) but once you have a person they see it through to the end. They walk you through your issue and point you to articles that will help (now and in the future). I'm never felt rushed or ignored and my problems have always been resolved.
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Cedric BARNET | TrustRadius Reviewer
January 20, 2017

Go champions!

Score 10 out of 10
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10
Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.
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About Code42 (formerly CrashPlan)

CrashPlan is a cloud backup solution from Code42 in Minneapolis, MN.
Categories:  Data Loss Prevention

Code42 (formerly CrashPlan) Features

Has featureAutomatic, continuous data protection
Has featureFull visibility of all protected devices and data in a single dashboard
Has featureSelf-service restore

Code42 (formerly CrashPlan) Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Code42 (formerly CrashPlan) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone