Skip to main content
TrustRadius
CrashPlan

CrashPlan

Overview

What is CrashPlan?

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

Read more
Recent Reviews

TrustRadius Insights

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and …
Continue reading
TrustRadius Insights
TrustRadius Insights
Read all reviews
Return to navigation

Pricing

View all pricing

CrashPlan Essential

$2.99

Cloud
per month

CrashPlan Professional

$88

Cloud
per year

CrashPlan Enterprise

$108

Cloud
per year

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.crashplan.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2.99 per month
Return to navigation

Product Details

What is CrashPlan?

Data protection in a cloud backup solution for businesses with up to 200 employees, providing:

  • External drive backup
  • Customer File Retention
  • Control over how long deleted files are retained

File Retention

With CrashPlan’s pricing the user can protect external hard drives for no additional cost. If a drive is moved, CrashPlan will pick up where it left off the next time it is plugged in.

Restore Files from Any Computer

Restoration via desktop app or browser and no charge to restore files.

Data Security

256-bit AES data encryption at rest, configurable settings, and BAA available to support HIPAA compliance needs.


The solution also provides:
Dedicated Supportavailable by chat and email. Documentation always available.
Ransomware Recovery
Restore files to the latest versions without paying a ransom for them.

CrashPlan Features

  • Supported: Automatic, continuous data protection
  • Supported: Full visibility of all protected devices and data in a single dashboard
  • Supported: Self-service restore

CrashPlan Competitors

CrashPlan Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

CrashPlan® provides secure, scalable, and straightforward endpoint data backup, to help organizations recover from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware, or an as-of-yet-undiscovered calamity.

CrashPlan starts at $2.99.

Druva Data Resiliency Cloud, Carbonite Safe, and Commvault Cloud powered by Metallic AI are common alternatives for CrashPlan.

Reviewers rate Usability highest, with a score of 9.8.

The most common users of CrashPlan are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(149)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found the product to be extremely useful for project management, allowing them to easily track tasks, set deadlines, and monitor progress. This has been particularly beneficial for teams working on complex and time-sensitive projects. Customers have praised the product's collaboration features, which enable seamless teamwork, file sharing, and effective communication among team members. The ability to work together in real-time has significantly improved project efficiency and productivity. Additionally, reviewers have highlighted the product's robust reporting capabilities, which allow users to generate detailed reports and analyze project data. This feature has proven invaluable for tracking project performance and making data-driven decisions. Users have also appreciated the product's integration with other tools such as email clients and calendar applications, which streamlines task management and ensures seamless workflow. The customization options provided by the product have been highly valued by customers, as it allows them to tailor the software to their specific project management needs. Furthermore, reviewers have consistently mentioned the user-friendly interface of the product, making it easy for both experienced and novice users to navigate and utilize its features effectively. The availability of a mobile app has been particularly convenient for users who need access to their projects on the go. Additionally, customers have found the scalability of the product beneficial, as it accommodates the needs of both small teams and larger organizations. Finally, reviewers have praised the product's prompt customer support that offers helpful assistance when encountering any issues or questions. Users particularly appreciate this aspect as it enhances their overall experience with the product. Ultimately, users have reported that one of the most efficient features of the product is its task automation capability, which saves them valuable time and effort in managing repetitive or routine tasks.

Easy Deployment and Management: Users have consistently found the product to be easy to deploy and manage, making it convenient for administrators. Several reviewers mentioned that the setup process was straightforward and that they were able to configure the product in less than 30 minutes.

Complete Endpoint Protection: The complete endpoint protection provided by the product has been highly appreciated by users. Many reviewers highlighted how this feature is superior to relying on users to manually back up data, ensuring that important files are always protected.

Cloud Backup with Mobile Access: Users have praised the benefits of cloud backup offered by the product. They appreciate being able to back up their data even when they are out of the office, as well as having the convenience of accessing their files through a mobile app.

Cons:

  1. Java-based Program: Users have expressed dissatisfaction with the Code42 program being Java-based, citing increased resource usage, stability issues, and a clunky interface as drawbacks. Some users have reported crashes in the Java front end of the desktop program, requiring them to restart the service or their computer for resolution.
  2. Price and Trust Concerns: Several users have mentioned that they find Code42 to be more expensive compared to other backup services like Backblaze. The discontinuation of consumer options and the removal of the ability to back up to a remote machine on a different network have damaged trust between Code42 and its clients.
  3. Lacking Technical Support: The technical support provided by Code42 has been criticized for being lacking, with unclear support ticketing processes and limited phone support hours. Some users have expressed frustration with the level of assistance received when encountering issues with the software.

Based on user reviews, the following recommendations are frequently mentioned for CrashPlan:

  1. Users suggest comparing CrashPlan to competitors to ensure better value and carefully evaluating their needs before making a decision. They advise considering alternatives like Backblaze and rsync before finalizing the choice.

  2. CrashPlan's excellent support is highly recommended. Users suggest speaking with current Code42 users to gain insights into different use cases and understand how the product is utilized by other companies.

  3. Users recommend implementing CrashPlan as soon as possible, especially for managing both Windows and Linux servers. They find CrashPlan to be a reliable and stable backup solution, making it suitable for both personal and business use.

These recommendations emphasize the importance of thorough evaluation, seeking opinions from other users, and taking advantage of CrashPlan's support for a successful implementation process.

Attribute Ratings

Reviews

(1-8 of 8)
Companies can't remove reviews or game the system. Here's why
July 03, 2022

CrashPlan ticks a lot of the boxes but support lets it down.

DJ
David Jones
Consultant
D & F IT Consultancy Pty Ltd (Computer & Network Security, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Support Rating
5
CrashPlan is essentially a set and forget backup tool that appears to do the job it is intended to. However, if you encounter any issues or have any reason to contact their support expect things to not go particularly well. Their support documentation, whilst plentiful, is often filled with inconsistencies and inaccuracies, especially when trying to work out which documents refer to which products. Should you need to actually contact support then things only get worse. Responses can be somewhat terse, when they eventually happen, sometimes getting absolutely nothing for days, in Web tickets and often with back and forth streams of questions, over days.Just looking at their KB article about their "Support policy" immediate should ring alarm bells: (https://support.code42.com/Terms_and_conditions/Code42_customer_support_resources/CrashPlan_for_Smal.....Immediate issues identifiable here are:
1. For a company that offers a global service, to operate strictly on a US CDT office hours for phone support is positively archaic, in a world that has been globalised, with global companies offering "follow-the-sun" support services for decades already, is pretty woeful.
2. Web support requirements details a long list of technical information for us to provide in the case, that the systems already employed by CrashPlan should be able to provide to the case technicians automatically. Almost every bullet point in the list is a piece of information they will already have. All they don't have is the will to use the data already at their disposal.
3. "How we handle support requests" details the severity levels their case management operates around. However, their ticketing system not only doesn't allow us to set a case severity level, when opening or editing a ticket, but doesn't even include what the current severity level is on the ticket!4. Judging by their approach to support call hours (see point 1, above) and the way in which the web support ticket lifecycles go, I would be more than surprised if they offered any kind of remote support assistance, via one of the plethora of remote support tools, such as Webex or LogMeIn, like most other service providers do, these days. However, I do accept, this is a speculative comment.
January 24, 2020

Great product for reliable backups at reasonable cost

Verified User
Manager in Information Technology
Insurance Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Friendly and knowledgeable support team available to assist with this product. Code 42 (formerly CrashPlan) offers unlimited storage options for reasonable costs, so you really can't go wrong with this product. They have been a reliable resource for our company, and I would recommend to others looking for an easy setup with unlimited storage.
October 14, 2019

Best file system back-up with excellent ROI

GD
Gail Dutchess
Diretor of Operations
Capriccio Elite, LLC (Civic & Social Organization, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
7
I have not accessed Code42 support recently. In years past, the how-to materials seemed to focus more on-premises Crash Plan solutions. At that time (again when it was Crash Plan) phone or chat support was not particularly helpful, often pointing to documents found online. I am sure this is part and parcel of how they keep prices very reasonable but it can be frustrating if you are unable to find the how-to document that addresses your issue (such as history logs).
August 11, 2017

CrashPlan - save your data and your ass

Nathan Venno | TrustRadius Reviewer
Nathan Venno
IT Manager
VistaFood Exchange Inc (Wholesale, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
I've only had to call them a few times, but I've never had an issue. Like all support, you may have to wait a few (nothing monstrous, but there can be a little wait) but once you have a person they see it through to the end. They walk you through your issue and point you to articles that will help (now and in the future). I'm never felt rushed or ignored and my problems have always been resolved.
January 20, 2017

Go champions!

Cedric BARNET | TrustRadius Reviewer
Cedric BARNET
Lead Technical Consultant
Computer & Network Security, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Support Rating
10
Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.
Return to navigation