Code42 (formerly CrashPlan) Reviews

119 Ratings
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Score 8.3 out of 101

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Reviews (1-6 of 6)

Gail Dutchess profile photo
Score 10 out of 10
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Support

7
I have not accessed Code42 support recently. In years past, the how-to materials seemed to focus more on-premises Crash Plan solutions. At that time (again when it was Crash Plan) phone or chat support was not particularly helpful, often pointing to documents found online. I am sure this is part and parcel of how they keep prices very reasonable but it can be frustrating if you are unable to find the how-to document that addresses your issue (such as history logs).
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Nathan Venno profile photo
Score 10 out of 10
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Support

10
I've only had to call them a few times, but I've never had an issue. Like all support, you may have to wait a few (nothing monstrous, but there can be a little wait) but once you have a person they see it through to the end. They walk you through your issue and point you to articles that will help (now and in the future). I'm never felt rushed or ignored and my problems have always been resolved.
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Cedric BARNET profile photo
January 20, 2017

Go champions!

Score 10 out of 10
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Support

10
Their support is how any customer support should be: friendly, knowledgeable, responsive and efficient. They make it happen like no one else. Every time I called, the first person I talked to in minutes eventually solved the problem.
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About Code42 (formerly CrashPlan)

CrashPlan is a cloud backup solution from Code42 in Minneapolis, MN.
Categories:  Data Loss Prevention

Code42 (formerly CrashPlan) Features

Has featureAutomatic, continuous data protection
Has featureFull visibility of all protected devices and data in a single dashboard
Has featureSelf-service restore

Code42 (formerly CrashPlan) Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Code42 (formerly CrashPlan) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone