TrustRadius Insights
Users of this app have found it incredibly helpful for accessing their healthcare information, scheduling appointments, and checking on …
Overview
What is Collective Health?
Collective Health is a healthcare administration platform designed to help employees better understand and utilized their benefits and businesses to control healthcare costs by centralizing healthcare data in one location.
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What is Collective Health?
Collective Health is a healthcare administration platform designed to help employees better understand and utilized their benefits and businesses to control healthcare costs by centralizing healthcare data in one location.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Collective Health?
Collective Health is a benefits administration platform that seeks to reduce costs and improve effectiveness by centralizing all health benefits into one platform. The vendor states that the platform provides the following features and benefits:
- More accurate reporting of healthcare costs and investment
- Better-matched programs for your employee population
- Increased member engagement
- Better visibility into data such as utilization, claims, engagement, and member touchpoints
- Improved member understanding of benefits
Collective Health Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Users of this app have found it incredibly helpful for accessing their healthcare information, scheduling appointments, and checking on benefits. With the app, users are able to easily view and organize their health insurance cards, including medical, dental, and vision coverage. This has made it much more convenient for users to have all their important healthcare information at their fingertips.
One of the key benefits of using this app is the time saved in booking appointments. Users no longer have to spend time on hold or wait for a call back from a healthcare provider. Instead, they can simply use the app to schedule appointments with just a few taps on their phone. This feature has been particularly appreciated by busy individuals who value efficiency and convenience.
Another useful feature of the app is its ability to provide a comprehensive view of medical coverage and break down the costs associated with medical services. Users have found it easy to find healthcare providers that are covered by their insurance and understand what is covered for them. This transparency has helped users make more informed decisions about their healthcare and avoid unexpected costs.
In addition to helping users manage their healthcare information, the app also allows them to file claims easily and provides access to remote healthcare services. Users appreciate how convenient it is to submit claims through the app instead of dealing with paperwork or waiting in line at an office. The availability of remote healthcare services has also been highly valued, especially during times when in-person visits may not be possible or convenient.
Lastly, this app is used company-wide to help employees forecast and manage their medical expenses. By providing regular updates on billing and keeping employees aware of the benefits available to them, the app helps users stay informed about their healthcare costs and make financially savvy decisions.
Overall, users have had positive experiences with this app, finding it user-friendly and effective in managing their healthcare needs.
Convenient Access: Many users have found it super helpful to have access to their health plans and details through the Collective Health app. They appreciate being able to check their benefits and coverage information while on the go, whether they are running errands or heading to appointments. Not needing to carry physical cards is a major convenience, as users can simply download their insurance cards on their phone.
One-Stop Shop: Several reviewers love that the Collective Health app provides them with a one-stop shop for accessing all information about their health benefits. They particularly appreciate having access to all their insurance cards on their phone, eliminating the need to carry them around. The map feature also stands out, making it easy for users to find health providers in their area.
User-Friendly Interface: Users have praised Collective Health for its user interface, finding it easy to navigate the app. The simplicity and user-friendliness of the app make it a pleasant experience for many. Additionally, features like the map function that helps locate doctors or hospitals and the ability to download insurance cards are appreciated by users.
Inefficient Issue Routing: Some users have expressed frustration with the lack of clarity in issue routing within Collective Health or directly to the insurance company. They suggest that a clear layout should be provided to help them understand where their issues should be directed for efficient resolution.
Inefficient Customer Service: Several users have mentioned dissatisfaction with the customer service provided by Collective Health. They feel that essential details are not gathered to diagnose and solve problems, leading to inefficient support and prolonged resolution times.
Limited Direct Contact: A number of users have voiced their frustration over the inability to directly contact the insurance company for assistance when Collective Health fails. They express a desire for more direct communication channels to address their concerns promptly and efficiently.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
February 06, 2020
Collective Health Review
To my knowledge, Collective Health is being used across the company. Collective Health is a portal used for employees to access their healthcare information, schedule appts, check on benefits, etc.
- Easy to navigate
- Clear information provided
- Logout time, I know there is sensitive information, but sometimes I wish I wasn't auto logged out of my account after some time.
- Ease of navigating benefits, this makes me feel like I am a member of a broader community and fully supported in navigating my healthcare needs.
I have not used products similar to Collective Health.
December 12, 2018
Collective Health Makes Medical Budgeting Easy
My company uses Collective Health, company-wide, to help each individual forecast and manage their medical expenses. Employees are able to refer to Collective Health for a comprehensive view of their medical coverage, and a breakdown of the costs associated with the utilization of any given medical service. Employees also use Collective Health to help identify the best medical profession and/or provider for them.
- Collective Health does a good job of breaking down the costs associated with the utilization of any given medical service
- Collective Health helps users locate the best medical provider and/or facility that is best for them
- Collective Health provides quick and reliable support channels to users
- Collective Health could allow users to set up alerts to ensure they are utilizing benefits that must be used within a given time frame
- Collective Health should allow users to "submit a claim" from other landing pages on their website
- Collective Health has helped employees more accurately forecast their medical expenses and budget accordingly
- Collective Health has significantly improved the experience of employees with the submission of medical expenses claims
The UI of Collective Health is sleek and intuitive, and the company provides extremely quick and remarkably reliable via their support channels (Message, Chat and Phone Call). Moreover, the descriptions they provide for each medical service is succinct and still very informative.