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Comcast Business VOIP (VoiceEdge)

Comcast Business VOIP (VoiceEdge)

Overview

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a…

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Learn from top reviewers

I would not ever recommend this VoIP system to anyone.

Rating: 8 out of 10
December 5, 2023
IncentivizedVetted ReviewVerified User
Voip solution for small business. Customizable phone system.
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Verified user
Administrator
Comcast Business VOIP (VoiceEdge)1 year of experience

In my opinion, choose Comcast Business VOIP (VoiceEdge) if you like making bad decisions

Rating: 1 out of 10
October 10, 2022
Vetted ReviewVerified User
We use Comcast Business VOIP (VoiceEdge) service for general business phones and for the calling groups for the support team that provides phone support for our products. The ...
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Lars Evans
Director - Information Technology
Lorton Data, Inc
Comcast Business VOIP (VoiceEdge)1 year of experience

Great way to phone and communicate. Great for medium business and more.

Rating: 8 out of 10
June 22, 2022
IncentivizedVetted ReviewVerified User
At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communica...
Continue reading
Kyle Moneypenny
Administrator - Information Technology
IT Director
Muir Charter Schools
Comcast Business VOIP (VoiceEdge)1 year of experience

Not exactly the best solution for a small business! Sorry.

Rating: 2 out of 10
June 21, 2022
IncentivizedVetted ReviewVerified User
We started using ComcastBusiness VOIP as an option lo landlines but the service was not the greatest and the customer service was not the greatest either, we experienced a gre...
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David Duque Seiler
General Manager - Corporate
Propietario
Creaciones Galilea
Comcast Business VOIP (VoiceEdge)1 year of experience

Overpriced but decent VOIP service

Rating: 8 out of 10
June 13, 2022
IncentivizedVetted Review
All employees have a physical phone on their desks with their own extension numbers and phone numbers. We can direct dial their phones when out of the building and their email...
Continue reading
Verified user
C-Level Executive
Comcast Business VOIP (VoiceEdge)3 years of experience
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Pricing

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Comcast Business VOIP (VoiceEdge)

Comcast Business VOIP (VoiceEdge)

N/A
Unavailable

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

12 people also want pricing

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.7
Avg 8.0

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

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Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

6
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Product Details

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP (VoiceEdge) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.

Reviewers rate Answering rules and Call park and Message alerts highest, with a score of 9.8.

The most common users of Comcast Business VOIP (VoiceEdge) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 7)

Solid Service With Low Barrier To Entry

Rating: 8 out of 10
Incentivized
March 20, 2018
Use Cases and Deployment Scope
Comcast VOIP came packaged with our business internet service and has since become our primary source of incoming and outgoing phone calls throughout the whole company. It was pretty easy to setup, is simple to use and as long as there is internet service, it works as we expect it to.
Pros
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Cons
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Likelihood to Recommend
It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.

I would not ever recommend this VoIP system to anyone.

Rating: 8 out of 10
Incentivized
December 05, 2023
Verified User
Administrator in Sales
Retail Company, 1-10 employees
Vetted Review
Verified User
Comcast Business VOIP (VoiceEdge)
1 year of experience
Use Cases and Deployment Scope
Voip solution for small business. Customizable phone system.
Pros
  • cost
  • customization
Cons
  • Not a fan of the poly phones
  • I feel if the phones were set up better when installed it would have saved a lot of headache.
Likelihood to Recommend
After being on the BVE system for almost a year now, there were a lot of frustrations in the beginning. I feel we could have saved a lot of headaches with the phones being set up a little differently and getting an overview of the different configurations. The phones seem reliable and call quality is good.

Great way to phone and communicate. Great for medium business and more.

Rating: 8 out of 10
Incentivized
June 22, 2022
KM
Kyle Moneypenny
IT Director
Muir Charter Schools (Education Management, 51-200 employees)
Vetted Review
Verified User
Comcast Business VOIP (VoiceEdge)
1 year of experience
Use Cases and Deployment Scope
At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.
Pros
  • Voice calling.
  • Smart device apps.
  • automatic attendant.
  • Phone tree system.
Cons
  • Remote usage.
  • Siloed users that shouldn't be part of phone tree.
Likelihood to Recommend
It is well suited for a large business environment that wants state of the are technology, that works seamlessly. Users that vary in job duties can integrate into the system well, as long as they are available and using the system. However, it is not wet suited for small organizations. Features and number of users adds up the price quickly.

Overpriced but decent VOIP service

Rating: 8 out of 10
Incentivized
June 13, 2022
Verified User
C-Level Executive in Corporate
Computer Networking Company, 11-50 employees
Vetted Review
Reseller
Comcast Business VOIP (VoiceEdge)
3 years of experience
Use Cases and Deployment Scope
All employees have a physical phone on their desks with their own extension numbers and phone numbers. We can direct dial their phones when out of the building and their emails all have a direct phone number in their signatures. When in the building, we can just call extensions. The voice prompts on the main menu are great and help route callers appropriately.
Pros
  • Callers can select their options of where to route.
  • User extensions on each phone.
  • Direct phone numbers for employee phones.
Cons
  • Awful interface to manage caller menu in my opinion.
  • Awful interface to manage employee extensions / numbers in my opinion.
  • I feel that the iPhone app is a bit overly complicated.
Likelihood to Recommend
Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.

Full featured business phone.

Rating: 9 out of 10
Incentivized
March 13, 2018
JV
Jayesh Vaghasiya
Sr. Software Developer
Musikaar (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
Comcast Business VOIP (VoiceEdge)
3 years of experience
View profile
Use Cases and Deployment Scope
It is used by our organization to communicate with our offshore client. We are using it mainly for communicating with remote office people. Previously few teams have started using it but after some time many teams in our company are using it. Overall we had good experience with it.
Pros
  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Cons
  • Actually, this product has most all of the features which one voip device should have. There is nothing I dislike but the portable phone battery is an issue. If we continuously use this phone for long meetings then sometimes battery the dies. So that is the only problem I have seen.
Likelihood to Recommend
It is well suited for long distance offshore calls, meetings, group meetings, Team meetings etc. In the places where you are not having power backup at that location, it is very less appropriate.
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