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Comcast Business VOIP (VoiceEdge)

Comcast Business VOIP (VoiceEdge)

Overview

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a…

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Recent Reviews

TrustRadius Insights

Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for …
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Popular Features

View all 16 features
  • Message alerts (7)
    7.7
    77%
  • Directory of employee names (7)
    7.2
    72%
  • Answering rules (7)
    7.1
    71%
  • Call screening (7)
    6.6
    66%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.1
Avg 8.2

Call Management

Customized phone system settings

6.9
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.6
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

5.1
Avg 8.3
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Product Details

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP (VoiceEdge) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.

Reviewers rate Call reports highest, with a score of 8.8.

The most common users of Comcast Business VOIP (VoiceEdge) are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Comcast Business VOIP, as the primary source of incoming and outgoing phone calls for companies, has proven to be a valuable tool for various use cases. Users have found it easy to set up and simple to use, making it suitable for organizations of all sizes. The software is particularly useful for office-based staff, thanks to its phone tree system, which effectively routes callers to the appropriate departments.

In addition, Comcast Business VOIP has served as an alternative to regular landlines, especially for businesses that are relocating or expanding across the country. It has been instrumental in facilitating communication with offshore clients and remote office personnel. Many teams within organizations have adopted this service after witnessing its success with initial adopters. From general business phones to calling groups, Comcast Business VOIP has proven beneficial, specifically for support teams that provide phone assistance for products.

One notable feature appreciated by users is the well-designed voice prompts on the main menu, which aid in efficiently routing callers to their desired destinations. However, it is worth noting that while the service generally works as expected as long as there is stable internet connectivity, some users have experienced occasional service interruptions. Although limited customer support has been reported, Comcast Business VOIP has made efforts to resolve these issues.

Overall, Comcast Business VOIP serves as a reliable and user-friendly solution for businesses' telecommunication needs, enabling seamless communication both within the organization and with external stakeholders.

Comprehensive and Feature-rich Solution: Multiple users have found Comcast Business VOIP to be a comprehensive and feature-rich solution for their communication needs. They appreciate the wide range of features such as long distance and offshore calls, voicemail to text, call recording, unlimited international long distance calling, and more.

Convenient Phone Call Management: Reviewers have praised the convenience of managing phone calls with Comcast Business VOIP. They value the ability to easily send and receive calls, set up extensions, handle incoming and outgoing calls, as well as use the Voicemail to Text feature for quick message overviews without listening to them.

Flexibility and Reliability: Users describe Comcast Business VOIP as a reliable business phone solution that meets their needs. They appreciate having individual extensions and direct phone numbers, along with the flexibility to select preferred routing options. The quality of phone calls is also commended for its reliability without any noise issues.

Low Barrier to Entry: Some users have found that the low barrier to entry of Comcast Business VOIP has made it more difficult for them to use advanced features. It can be challenging to remember how to perform tasks like call transfers when using a regular telephone.

Portable Phone Battery: Users have mentioned that the battery life of the portable phone can be problematic, especially during long meetings. When the battery dies, it can disrupt communication and cause inconvenience.

Limited Functionality of Web Portal: The phone service web portal is described as having low functionality by users. They suggest implementing a ticketing system for issue resolution to improve customer support and streamline problem-solving processes.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 1 out of 10
Vetted Review
Verified User
We use Comcast Business VOIP (VoiceEdge) service for general business phones and for the calling groups for the support team that provides phone support for our products. The total user base of 16 users.
  • The individuals who provide support are really great people who want to help
  • Phone quality
  • Call quality
  • The phone system (sad)
  • Phone service web portal (low functionality)
  • Get a ticketing system (non-existent)
  • Response time to resolve issues (10 - 14 days)
We switched over to Comcast Business VOIP earlier in the year. In my opinion, Big MISTAKE! In my opinion, the service is not ready for business usage. Probably adequate for residential or sole proprietors. In my experience, there is no ability to manage the system through the service portal other than the most basic settings for a user. In my experience, there is no ticketing system to request service or report issues. In my experience, the delay for getting a service ticket acted upon is 10 to 14 days, even for the most basic of requests like adding an additional user. Too bad, so sad, if your issue needs immediate attention. If you want to have a call center to support your products, it can be done. But, in my opinion, it will be complicated, and there will be no reporting on what is going on, and the workarounds to accomplish the task will nickel-dime you to the point of paying 2 or 3 times what you would expect, and you still will get something that is barely adequate or inadequate. In my experience, they also screwed up the billing, where they were charging me for every phone number, even the ones that were Comcast's, and intended to access phone system features such as toll-free phone numbers at $10.00 per month. In my case, this amounted to over $1000.00 in extra billing charges for an office of 16 phones. In my experience, it took 4 trouble tickets, losing my cool twice, and 5 months to get the issue resolved. So, I feel, if you don't mind getting your co-workers mad at you for making the decision to go with Comcast Business VOIP and you want your boss to schedule a weekly meeting to make sure you are not screwing up other projects you are entrusted with, then, by all means, use Comcast Business VOIP. Otherwise, cross it off the list of potential solutions.
  • Phone service
Cloud PBX (1)
50%
5.0
Directory of employee names
50%
5.0
Call Management (5)
30%
3.0
Answering rules
30%
3.0
Call recording
30%
3.0
Call park
30%
3.0
Call screening
30%
3.0
Message alerts
30%
3.0
VoIP system collaboration
N/A
N/A
Mobile apps (2)
10%
1.0
Mobile app for iOS
10%
1.0
Mobile app for Android
10%
1.0
  • In my experience, you have to pay to get out of contract.
  • In my opinion, it's a total waste of time and money.
Nicholas De Salvo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Comcast VOIP came packaged with our business internet service and has since become our primary source of incoming and outgoing phone calls throughout the whole company. It was pretty easy to setup, is simple to use and as long as there is internet service, it works as we expect it to.
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Cloud PBX (5)
64%
6.4
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
User templates
N/A
N/A
Call reports
80%
8.0
Directory of employee names
80%
8.0
Call Management (5)
80%
8.0
Answering rules
80%
8.0
Call recording
80%
8.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (2)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Mobile apps (2)
40%
4.0
Mobile app for iOS
80%
8.0
Mobile app for Android
N/A
N/A
  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
  • Ooma Office
It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.
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