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Comcast Business VOIP (VoiceEdge)

Comcast Business VOIP (VoiceEdge)

Overview

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a…

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Learn from top reviewers

I would not ever recommend this VoIP system to anyone.

Rating: 8 out of 10
December 5, 2023
IncentivizedVetted ReviewVerified User
Voip solution for small business. Customizable phone system.
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Verified user
Administrator
Comcast Business VOIP (VoiceEdge)1 year of experience

In my opinion, choose Comcast Business VOIP (VoiceEdge) if you like making bad decisions

Rating: 1 out of 10
October 10, 2022
Vetted ReviewVerified User
We use Comcast Business VOIP (VoiceEdge) service for general business phones and for the calling groups for the support team that provides phone support for our products. The ...
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Lars Evans
Director - Information Technology
Lorton Data, Inc
Comcast Business VOIP (VoiceEdge)1 year of experience

Great way to phone and communicate. Great for medium business and more.

Rating: 8 out of 10
June 22, 2022
IncentivizedVetted ReviewVerified User
At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communica...
Continue reading
Kyle Moneypenny
Administrator - Information Technology
IT Director
Muir Charter Schools
Comcast Business VOIP (VoiceEdge)1 year of experience

Not exactly the best solution for a small business! Sorry.

Rating: 2 out of 10
June 21, 2022
IncentivizedVetted ReviewVerified User
We started using ComcastBusiness VOIP as an option lo landlines but the service was not the greatest and the customer service was not the greatest either, we experienced a gre...
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David Duque Seiler
General Manager - Corporate
Propietario
Creaciones Galilea
Comcast Business VOIP (VoiceEdge)1 year of experience

Overpriced but decent VOIP service

Rating: 8 out of 10
June 13, 2022
IncentivizedVetted Review
All employees have a physical phone on their desks with their own extension numbers and phone numbers. We can direct dial their phones when out of the building and their email...
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Verified user
C-Level Executive
Comcast Business VOIP (VoiceEdge)3 years of experience
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Pricing

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Comcast Business VOIP (VoiceEdge)

Comcast Business VOIP (VoiceEdge)

N/A
Unavailable

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

12 people also want pricing

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Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Talkdesk

Talkdesk

$85
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What is Talkdesk?

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.7
Avg 8.0

Call Management

Customized phone system settings

8.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

6
Avg 8.0
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Product Details

What is Comcast Business VOIP (VoiceEdge)?

Comcast Business VOIP (VoiceEdge) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Comcast Business VOIP is a telephony and VoIP software solution available under the VoiceEdge brand, supporting mobile telephony, SIP trunking, cloud PBX, as well as Unified Communications features with the higher tier Business VoiceEdge edition that supplies users with a softphone, readable voicemail, audio-conference hosting, and screen sharing.

Reviewers rate Answering rules and Call park and Message alerts highest, with a score of 9.8.

The most common users of Comcast Business VOIP (VoiceEdge) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-3 of 3)

Full featured business phone.

Rating: 9 out of 10
Incentivized
March 13, 2018
JV
Jayesh Vaghasiya
Sr. Software Developer
Musikaar (Information Technology and Services, 51-200 employees)
Vetted Review
Verified User
Comcast Business VOIP (VoiceEdge)
3 years of experience
View profile
Use Cases and Deployment Scope
It is used by our organization to communicate with our offshore client. We are using it mainly for communicating with remote office people. Previously few teams have started using it but after some time many teams in our company are using it. Overall we had good experience with it.
Pros
  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Cons
  • Actually, this product has most all of the features which one voip device should have. There is nothing I dislike but the portable phone battery is an issue. If we continuously use this phone for long meetings then sometimes battery the dies. So that is the only problem I have seen.
Likelihood to Recommend
It is well suited for long distance offshore calls, meetings, group meetings, Team meetings etc. In the places where you are not having power backup at that location, it is very less appropriate.
Comcast Business VOIP (VoiceEdge) Feature Ratings
Cloud PBX (4)
90%
9.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
80%
8.0
Call reports
90%
9.0
Directory of employee names
90%
9.0
Call Management (5)
86%
8.6
Answering rules
90%
9.0
Call recording
90%
9.0
Call park
90%
9.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (2)
85%
8.5
Video conferencing
80%
8.0
Audio conferencing
90%
9.0
Mobile apps (1)
90%
9.0
Mobile app for Android
90%
9.0
Return on Investment
  • We are using this phone in day to day business communications and in meetings between remotely located teams. Nothing negative for me.
Alternatives Considered
  • Polycom
Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Other Software Used

Great way to phone and communicate. Great for medium business and more.

Rating: 8 out of 10
Incentivized
June 22, 2022
KM
Kyle Moneypenny
IT Director
Muir Charter Schools (Education Management, 51-200 employees)
Vetted Review
Verified User
Comcast Business VOIP (VoiceEdge)
1 year of experience
Use Cases and Deployment Scope
At our organization we have eight to seventy users, that lacked best practice communication tools. We also needed a solution for our community to reach out to us and communicate with the correct point of contact. During our usage of Comcast Business VOIP, we were able to develop a useful phone tree system for office-based staff.
Pros
  • Voice calling.
  • Smart device apps.
  • automatic attendant.
  • Phone tree system.
Cons
  • Remote usage.
  • Siloed users that shouldn't be part of phone tree.
Likelihood to Recommend
It is well suited for a large business environment that wants state of the are technology, that works seamlessly. Users that vary in job duties can integrate into the system well, as long as they are available and using the system. However, it is not wet suited for small organizations. Features and number of users adds up the price quickly.
Most Important Features
  • Calling.
  • Call management.
  • Auto attendant.
Comcast Business VOIP (VoiceEdge) Feature Ratings
Cloud PBX (5)
76%
7.6
Hosted PBX
90%
9.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
User templates
60%
6.0
Call reports
80%
8.0
Directory of employee names
70%
7.0
Call Management (5)
72%
7.2
Answering rules
90%
9.0
Call recording
90%
9.0
Call park
N/A
N/A
Call screening
90%
9.0
Message alerts
90%
9.0
VoIP system collaboration (4)
25%
2.5
Video conferencing
N/A
N/A
Audio conferencing
60%
6.0
Video screen sharing
N/A
N/A
Instant messaging
40%
4.0
Mobile apps (2)
70%
7.0
Mobile app for iOS
70%
7.0
Mobile app for Android
70%
7.0
Return on Investment
  • Community outreach increased.
  • Accessibility for employees increased.
  • Confusing for some users.
Alternatives Considered
Comcast Business VOIP has a robust number of features and a well-focused UI. If you are already a prolific Comcast user the system works well and integrates well. Many of the other systems we tried - Vonage, Google Voice, etc. - were not as robust and difficult to set up in our environment.
Other Software Used
Support Rating
8
Very helpful and quick!
Premium Support
We did not.
Bug Resolution
No
Exceptional Examples of Comcast Business VOIP (VoiceEdge) Support
We had issues with setup, local versus app-based. Customer care was informative, responsive and willing to train around issues.

Solid Service With Low Barrier To Entry

Rating: 8 out of 10
Incentivized
March 20, 2018
Use Cases and Deployment Scope
Comcast VOIP came packaged with our business internet service and has since become our primary source of incoming and outgoing phone calls throughout the whole company. It was pretty easy to setup, is simple to use and as long as there is internet service, it works as we expect it to.
Pros
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Cons
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Likelihood to Recommend
It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Comcast Business VOIP (VoiceEdge) Feature Ratings
Cloud PBX (5)
64%
6.4
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
User templates
N/A
N/A
Call reports
80%
8.0
Directory of employee names
80%
8.0
Call Management (5)
80%
8.0
Answering rules
80%
8.0
Call recording
80%
8.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
80%
8.0
VoIP system collaboration (2)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Mobile apps (2)
40%
4.0
Mobile app for iOS
80%
8.0
Mobile app for Android
N/A
N/A
Return on Investment
  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Alternatives Considered
  • Ooma Office
It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.
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