Overview
What is Comm100?
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging…
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $31 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Comm100?
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. Comm100 helps organizations to provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – from within one integrated platform.
Boasting more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.
Comm100 Features
Chat Automation Features
- Supported: Real-time messaging
- Supported: Chat notifications
- Supported: Chat-based scheduling
- Supported: Ticketing system
- Supported: Third-party integrations
- Supported: Chat widgets
- Supported: Chat sentiment analysis
- Supported: Chat transfer
Chat Analytics and Reports Features
- Supported: Chat history and transcripts
- Supported: Chat reporting
Additional Features
- Supported: Chatbot that automates live chat
- Supported: Audio & Video Chat
- Supported: Customizable chat buttons and windows
- Supported: Performance reports & analysis
- Supported: Rule-based chat routing and allocation
- Supported: Multiple Languages and auto-translation
- Supported: APIs and webhooks
- Supported: Real-time visitor monitoring and tracking
- Supported: Rule-based proactive chat
- Supported: Chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
- Supported: Pre-chat survey, post-chat survey, operator wrap-up
- Supported: Team collaboration and supervision
- Supported: Granular permission setting
- Supported: Complete chat history
- Supported: Integration with CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems
- Supported: Web, desktop and mobile apps
Comm100 Screenshots
Comm100 Video
Comm100 Integrations
- Zendesk Suite
- Avaya IP Office
- Google Analytics
- WordPress
- Drupal
- Cisco Unified Contact Center
- Microsoft Dynamics 365
- Adobe Commerce (Magento Commerce)
- WhatsApp Business
- Telegram
- Zapier
- Shopify
- GoTo Meeting
- Salesforce Sales Cloud
- Facebook, Instagram, Twitter, Line for Business, WeChat
Comm100 Competitors
Comm100 Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Languages | English, Spanish, French, German, Simplified Chinese, Japanese, Russian, Italian, Portuguese, Dutch, Bulgarian, Turkish and Greek. |