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Axero

Axero

Overview

What is Axero?

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially.…

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Recent Reviews

TrustRadius Insights

Communifire has proven to be a valuable tool for various organizations, providing a range of use cases that enhance communication and …
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Cream of the Crop!

10 out of 10
January 18, 2016
Incentivized
We purchased Communifire to set up a community for consultants and contractors. It's commonly known that it's not what you know but who …
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://axerosolutions.com/pricing/?utm…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month
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Product Details

What is Axero?

Axero Intranet is an intranet and employee experience platform. The vendor boasts hundreds of companies use Axero Intranet to communicate, collaborate, manage tasks, organize content and develop their company culture. Designed to displace legacy intranets and document dumping grounds that are difficult to update and impossible to maintain, the Axero unified suite aims to make it easier than ever to launch modern intranets, employee hubs, enterprise portals & connect the workforce in one integrated platform.

Axero Features

  • Supported: Social Intranet
  • Supported: Internal Communications
  • Supported: Knowledge Management
  • Supported: Collaboration
  • Supported: Employee Engagement
  • Supported: Document and File Management
  • Supported: Digital Workplace

Axero Screenshots

Screenshot of Mobile intranetScreenshot of Knowledge managementScreenshot of Recognition

Axero Video

Axero is the leading intranet software that unifies teams and accelerates growth. We’re trusted by hundreds of organizations worldwide who rely on modern internal communication, collaboration, and document management tools to boost productivity and build a culture that employe...
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Axero Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone

Frequently Asked Questions

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encourage the spread and expansion of ideas is suited for organizations that want their community to not only get connected but also feel they are getting things done.

Axero starts at $49.

Igloo, Jive, and Microsoft SharePoint are common alternatives for Axero.

The most common users of Axero are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Communifire has proven to be a valuable tool for various organizations, providing a range of use cases that enhance communication and collaboration among employees. For Evocca, the software serves as a social and engaging intranet solution, fostering a sense of connection and value among their employees. With Communifire, individuals can stay connected with their colleagues, share updates and information, and contribute to a positive work environment.

In addition to its intranet capabilities, Communifire acts as a centralized document repository and internal collaboration platform for Evocca. This functionality enables seamless communication between the main office and retail stores, improving coordination and facilitating the sharing of important documents and resources. The software's training site feature further enhances knowledge sharing within the organization, ensuring that employees have access to the necessary training materials and resources.

Beyond internal usage, Communifire also serves as a community platform for certification course trainees and graduates. This feature provides an interactive space where individuals can engage with each other, seek support, and exchange valuable insights. Consultants and contractors also benefit from the platform, utilizing it as a hub for connecting and collaborating with others in their field. By leveraging Communifire's features, these professionals can find additional support, access valuable information, and expand their professional networks.

Furthermore, Communifire offers various functionalities such as blogging, news and events sharing, job posting, and project collaboration. These features make it a versatile platform that caters to different needs within an organization. Whether it's creating content-rich blogs or collaborating on projects across teams or departments, Communifire facilitates seamless communication and effective collaboration.

Overall, Communifire's diverse use cases demonstrate its effectiveness as an intranet solution that strengthens communication channels, enhances collaboration efforts, and fosters engagement within organizations. With its range of features and functionalities, this software proves beneficial for companies of all sizes looking to improve internal communication dynamics and create a more connected work environment.

Customization Options: Users have found the platform's customization features to be user-friendly, allowing them to easily tailor the platform to meet their organization's specific needs.

Personalized News Feeds: Many reviewers appreciate the ability to create personalized news feeds for staff members based on their roles and positions. This feature enables relevant content to be delivered to each individual, facilitating easy access to information that is important for their responsibilities.

Active Directory Integration: Multiple users have emphasized the importance of the Active Directory Integration feature. They find this integration crucial for efficient system management, particularly during periods of rapid growth and change, as it automates the grouping of new hires or employees transitioning into different roles with the appropriate individuals and content.

Export Functionality: Some users have expressed frustration with the lack of ability to export all data from the system, which has been mentioned by multiple reviewers. They feel that having an option to export their data would greatly enhance their experience and allow for easier backup and analysis.

Outlook and Calendar Sync: Reviewers have pointed out that the 2-way synchronization between Outlook and Communifire's calendar function is not seamless, leading to confusion and missed appointments for some users. They suggest a true 2-way sync that ensures all events are accurately reflected in both platforms.

Integration and Live Editing: Several users have mentioned their desire for more integration with Office Online and the ability to work live on documents within Communifire. They believe that this would streamline collaboration processes and improve productivity by eliminating the need for constant file transfers or version control issues.

According to user reviews, the software has been recommended for various purposes:

  1. Start with basic uses and gradually implement more features. Users suggest beginning with the basic functionalities and gradually exploring the advanced features to maximize the software's potential over time.

  2. Seek support and carefully read the documentation before setting up. Users highly recommend seeking support from the company and thoroughly reading the documentation to ensure a smooth implementation process and make the most of the software's capabilities.

  3. Consider using another product for chat functions. Some users advise looking into alternative products for chat-related functionalities as they found other tools more suitable in this regard.

Overall, users recommend using the software for increasing customer interaction, creating content for repetitive dissemination of information, and intranet purposes. They appreciate its extensive features and capacity, as well as the excellent customer support provided by the company. Once set up, users find it easy to use and believe it to be adequate for groupware purposes. However, they suggest improving the search function and adding more functionality for external use. Additionally, users recommend conducting trials and proofs of concept before fully committing to the software and choosing either the cloud or on-premise version based on specific needs. They emphasize the importance of good support for a positive experience.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
January 18, 2016

Cream of the Crop!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We purchased Communifire to set up a community for consultants and contractors. It's commonly known that it's not what you know but who you know that gets you places, so we wanted give our contractors every chance of success by bringing them together in a common place where they could connect. In addition to bringing people together we wanted to give them some extra support by providing additional information on things that might be of interest to them and help them in their work. Communifire is a great tool for this type of need. It allows us to blog, share news and events, post jobs etc., and it even allows for small teams of people to collaborate on projects. We looked at many platforms to meet this need but Communifire was really a standout for us.
  • Communifire allows people to connect easily through instant chat and messaging. It works similarly to other social media platforms like Facebook so its not hard to learn.
  • Communifire makes it easy to share news and events with our community and the presentation of this information looks very professional.
  • I found Communifire quite easy to configure to our individual needs. There were a lot of options to turn things on or off. This was important to us because in some areas of our community we wanted to allow our contractors many features and in other areas we wanted to really limit what was on offer.
  • We had a big list of things we needed a platform to do. Communifire ticked all the boxes.
  • Communifire is continually working to improve their platform. At this stage I am happy we have enough functionality and features. I will update my comments should I think of anything later.
Communifire is very suitable for our need and is a great looking platform.
  • As our community is in start-up mode it's hard to comment on this but we have an expectation that this tool will vastly improve our consultants' and contractors' experience with us, leading to an increase of people wanting to use our services.
I evaluated a number of platforms. Here's the list: Mango Apps, Jive, Jostle, Zyncro, Bitrix 24, Exo platform, Huddle, Confluence, Hip Chat, Wrike, Hive. Some of the other platforms were really nice but Communifire was the platform that best meet our needs.
No
Initially we paid for premium support but after setup and as we became more familiar with how to do things ourselves we stepped back to the basic support.
I have always found Communifire support to be exceptional. We have had a personal account manager who has been very helpful.
Wade Dixon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
At Evocca we use Communifire across our entire organization (900-1000 employees spread across almost all of Australia). We were searching for a social and engaging intranet solution that could house our corporate documents, foster a sense of community and streamline organization wide communications. Communifire provides the social elements we were looking for and provides opportunities for staff who are living at either ends of the country to still feel connected to other staff members and valued by their colleagues. The system also allowed for a our company wide announcements to be far more engaging than just 'all staff emails'.
  • Allows for easy customization - This was important for our organization, we wanted to be able to cater the platform to the specific needs of our staff. Most of the system settings were easily accessible and those that required custom work, were provided in appropriate timeframes and at a reasonable price.
  • Personalized news feeds - Being an education provider we have a very dynamic group of staff members ranging from corporate professionals to community service teaching staff. Communifire allowed us to set up appropriate groups and sub groups so that any given staff member can have a news feed that pushes relevant content to them based on their role and position in the organization.
  • Active Directory Integration - Evocca has had stages of rapid growth and change. Effective AD integration has made it possible for new starters or those shifting roles within the company to be automatically and immediately grouped with the staff members they need to be grouped with and see the content they need to see within the platform. From a long term system management point of view, this was vital for us.
  • Exporting functionality - We look forward to being able to export all and any data from the system which I believe is not currently possible.
  • Outlook calendar synchronization - A true 2-way synch between Outlook and Communifire would allow us to make better use of the calendar function. At the moment we have it turned off to save any confusion or missed appointments from two calendars.
  • The ability to synch with Office Online - We would love to be able to work live on documents within Communifire. The more elements we could tie into the system the better.
Specific scenarios where Communifire would be well suited to an organisation, would be companies that are people focused and committed to frequent and open communication channels from both the top-down and bottom-up. It also would suit organizations that are committed to providing the staff opportunities to collaborate, share and actively contribute to company initiatives and planning. If these aren't elements of your organization's culture, the system would still work for you or those companies who just want to push information out and have an effective intranet. Communifire would cater to these scenarios just as well and is more than capable of providing that type of simple solution.
  • Increased employee efficiency - Staff can now easily, quickly locate resources, information, staff members and company knowledge all from a central search function.
  • Increased employee retention - Long term we view Communifire increasing employee retention, due to the greater sense of community we are building for those who may have previously felt disconnected.
The customer service from Communifire was what initially hooked us - quick, honest and reliable. With the others mentioned above we did receive some good service, some poor service and at times virtually no service at all. As we progressed with trial accounts of each system Communifire was the fastest to respond to our questions and continued to effectively highlight the solutions within their system for what we were describing as our needs. The others may have been able to meet our needs somewhat, but we were not clearly shown how. After the good customer service, it wasn't long until we talked prices - which were great, custom work requests were going to be achievable and accomplished in a good time frame and we had progressed so far with them and were enjoying the product which made our decision in the end easy.
Teresa Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Communifire is used as our corporate intranet across our whole organization. Communifire has improved communication between our main office and retail stores as well as within each store.
  • Easy to use and understand. Staff with any social media experience picks this up immediately and uses the full set of features to communicate within their team and between teams.
  • Easy to set up. Installation support was excellent in getting us up and running quickly.
  • Excellent support. Questions are answered immediately and ongoing support is excellent to help us increase the use of additional features.
  • Could be more calendar integration between teams/spaces.
Communifire is excellent for a small business and easy to scale as we grow so we will not have to change software with accelerated growth.
  • Faster, more consistent onboarding. We host all training materials in an easy-to-access and easy-to-update space.
  • Better product knowledge = greater sales. We post training information about new products for immediate use by all team members.
  • Better communication within the store team translates to better customer service. Keeping part time team members up-to-date has always been a challenge. Now they are able to catch up quickly when they get to the store.
We selected Communifire for the excellent sales support, strong feature set and quick set up time. We were able to get started immediately and build out features as need required which led to faster execution and higher adoption rates among our team.
Art Aughey, FDN | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We deployed Communifre as a community platform for our certification course trainees and graduates. It is being used for our entire community of 1500 plus. We were using Facebook and email to interact with our users but needed a better way.
  • Support. Support. Support. Did I say excellent support? :)
  • Flexiblity and ease of use.
  • Responsiveness of Axero Solutions with changes.
  • Ability to make changes to the platform without programming.
Communifire is excellent as a community platform or for a company intranet.
  • We are still building out features of the platform but with implemention of paid features by members, we will be able to cover our operating cost of the platform.
I did an in-depth comparison of the leading 3 platforms and selected Communifire based on price for features. When I had such a positive experience with their unbelievable support, I knew we made the right decision.
Chuck Vigeant | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Variety of mediums to communicate with customers, partners, staff.
  • Private and public interaction available.
  • Self-help.
  • 24 hour availability.
  • Sorting data in the administrative sections. Search engine is great however.
  • Cases capability is not a full blown-help desk system, but is not designed to be. For some older customers, takes a little hand holding to get them comfortable. Our staff loves it however.
This is a bright, energetic, 'can-do' team. I have liked them from day one, because they are always striving to improve their product, help the customer, and provide tools that are not available anywhere else for the price.

IMHO most community based software is only customer-interaction focused - and separated from the rest of the business. This software allows businesses to inculcate business processes and customer-interaction to give a complete stack of tools for the small to mid-size business.

I cannot see any other way for our business to run in the future.
  • Eliminated the need for extra support personnel, and freed up resources for product improvement
  • Improved traffic by 65%.
Provided me many options, e.g. wiki, video, cases, forums, facebook like posting, articles, blogs, file area, and the ability to create sub communities. Nobody else came close to offering these items at a fair price, package clarity, and ease of use.

Second, the 'can-do' spirit of this team gave me comfort that anything could be fixed, solved, or implemented.
Our business depends upon this software to provide information on all aspects of our business. The future of business is a marriage between web site and customer interaction. This software will allow us to move in that direction.
Engineering
Support
Marketing
Administrative
1
Not much to support actually.

We add/change content, and assign permissions to certain users. That's about it.
  • 24 hour Real-Time support and self-help mechanisms.
  • Ability for users to communicate with each other and solve their own problems.
  • Self-Help Documentation.
  • Both private and public communities.
  • Case/help-desk.
  • Easily share wikis, videos, articles, etc with social networks.
  • Marry traditional website with community interaction.
  • Communications are centralized.
No
We didn't switch, but these are the reasons for selecting this product:
Self-help for our customers
Customers can interact with themselves or our staff
Communications are efficient and centralized
A true business and social community
A variety of means to communicate: blogs, videos, forums, private cases, event locator, file downloads, etc.
Something that was affordable
A vendor we were comfortable with
A forward thinking team
  • Vendor implemented
Hosted by Communifire.
They provided personal attention.
  • Self-taught
To use the features, not much training would be needed. The administrative tools would be worth getting some time to learn about specific/technical features like changing the color of all boxes in the wiki section, or creating announcements.
Yes
If it is something that is custom, I have no problem paying for that time. They have certainly handled all other items we have thrown at them - and some outside of the general scope.
Things get fixed in a timely manner.
This rating has a caveat - there is always room for improvement, and this team gets it.

You always learn from customers how to do things better and easier, so it is a constant learning of how people use the site. Although the search engine is exceptional, most people do not use it as their first line of research.

Much of the usability has to do with layout - and is not just a software usability item, so the rating is severely dependent up on the layout/options you choose for your usage. And their team will do anything in their power to get the results and layout you want.

The areas that need improvement - and acknowledged by the team - are the administrative tools. There are a ton of options, and it takes a little to learn some of those. For most people, however, this won't be an issue, because the support team will always help you.

This is always the case with more power. If there were fewer options it would no doubt be easier, but they give you the keys to all of the cars in the lot; so a little more to learn.
Never any problems. Quite impressed
Works in real time.
  • QQube
We auto create/send product logs as cases. Not too difficult.
  • Salesforce.
Yes.
Not for public discussion.
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