There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Our main problem was integration with NetSuite, which when we implemented was new to Concur. From what I understand (this was before I joined the company), it didn't go very well, classic case of sales promising something the software or organization couldn't deliver. Otherwise, the implementation seems to have been fine.
Concur Travel and Expense captures business spending wherever and whenever
it happens. With Concur, users can connect the different pieces and partners of
their expense ecosystem - integrating travel spend, ERP, accounting and card
data in to a single, cloud-based and mobile system that manages the entire
expense process from spend requests to reconciliation. The solution is designed to provide complete visibility into the user’s total spend and the transparency to see
every detail of each transaction.
Follow Linsy as she manages an event from end-to-end using SAP Concur tools to book travel, file expenses, manage her team, and follow her budget. SAP Concur connects to an extensive partner ecosystem to create one effortless experience while ensuring employee safety, adjusting to unforeseeable events, even helping Linsy navigate airports when gates suddenly change.