SAP Concur

Really intuitive tool that groups all expenses providing clarity for the submitter and the approver. Also suited with analytics that allow quick overview of spending and show where and when spending is occurring. the pre approval and post approval process gives a really strong sense of compliance and reinforces the control environment the company looks for.

SAP S/4HANA.
the integration makes a seamless transition from a manual process to a fully integrated expense reporting system. Concur integrates very well but also contains tools for analytics, reports, approval flows that are linked with workday and other Human Resources systems. Can’t imagine a business world without a system like this to manage expenses.

Centralising all travel & entertainment in one tool integrated with ERP and analytics. Normal day of a pharmaceutical company has thousands of credit card expenses that need to be reviewed, framed in a policy, approved, paid, and accurately accounted for in accounting. The integration makes this whole process seamless differently from before

Admin work has reduced. The handling of documentation, administrative processes for booking, reservation, cancelling, price benchmark and proposals, management of booking and Amadeus platforms it’s really helpful to be a one stop shop for an employee to be quick and efficient while managing travel and entertainment inclusive of customer business meals

Delegation

Time saved was thousands of hours

Integration with ERP

Reporting on specific spending

Would go directly for Concur

Very easy. Online resources

Not involved on specifics

Policy implementation

Yes

No

Nothing

Global purchase

Nothing

I support it a lot when I was with Roche RSS Malaysia. Was a Senior Analyst there and I was tasked with managing the users and any 2nd level and above issues that arose with it. We have a level 1 helpdesk team that deals with simpler issues such as password resets, how to use Concur etc.

Our team does a lot of configuration and enhancement requests for Concur related. When there are complicated issues that even our team can't resolve or know, we will log a ticket to Concur Support team (from SAP) that will help answer or assist us. It is usually a good experience working with them as they are usually very helpful. Concur is also very stable and rarely has down time or technical issues that are unforseen. Although it comes with a higher price tag but I feel it's worth it especially if it's for large companies that need to manage their travel and expense claims. Ease of use by users is a big plus for Concur.

- SAP : so that claims in concur are reflected inside SAP and searchable in FBL1N etc
- Tibco : For Concur to import and export data to and from SAP
- Grab : so that employees can feed in their Grab car receipts directly from the app to Concur
- Query and Report Studio : built into Concur reporting tool that helps to generate many great reports.

- enhancements : ease to change or add new features in Concur
- reporting : able to keep expand and improve the reports that are used by accounts team
- UI : Concur keeps improve their UI and takes feedback seriously
- Concur support : great team to go to when you have difficult questions or issues.

- UI : ease of submitting claims by employees.
- trackable : all their claims are easily trackable within Concur
- users can self reset password, self set others to manage their Concur when they are OOO, if they are approvers they can delegate their approval role to another manager or higher up.
- benefitted accounts and audit team greatly as we had sent them many customized reports based on their needs.

yes, the Concur Support team helps us for any of our questions.
For reporting we are able to request up to 10 customized Report Studio type reports that are very difficult to create.

yes, exceptional support from their Report Studio team. Those reports were customized and very hard for me to make. They did it in a week's time which was great.

Concur Travel and Expense is used across the organization by all team members. Each team member at the manager level and above has an account to submit all business expenses. Team members can buy their airfares, make hotel reservations and rent cars through Concur. Once the travel has started, they can submit all their travel expenses in one place.

SAP of course! SAP and Concur are a naturl fit, and the integration is painless. Since both solutions are owned by the same company, the integration is natural and smooth. It is a perfect solution for our corporate needs.

We are able to focus on what is important for our team members. We used to waste time with incomplete reports, and team members were not always following SOPs for the submissions of their travel expenses. By integrating Concur into our accouting department, we have been able to simplify the processes, decrease the numbers of faulty and incomplete reports, and increase stakeholders' satisfaction.

Stakeholders' satisfaction has increased as a result of using Concur in our entire organization. Team members can submit report on their corporate phones, on the go. They can track the status of their expenses, and managers can easily approve expenses in one click. Overall, the process of submitting expenses has been simplified by using Concur as our business solution.

We followed SOPs to ensure we would pick the best product based on our needs and wants. Overall, we are very pleased with the selection process.

None

Not at this point.

Very easy to integrate.

We use Concur across the organization, for expense management for all departments. This includes expense submission, review, approval, and reimbursement.

I would like at how open or progressive the vendor is, e.g. do they encourage 3rd party development on their platform (are the APIs open and freely available), do they have prior experience integrating with your other systems, and what do other customers think of their support organization.

I'd recommend some initial training to get familiar with the lay of the land. Once you know the oddities, and are familiar with how they organize their documentation (or don't), it's relatively easy to learn. If you bought intelligence (reporting tool), and haven't used Cognos before, training is highly recommended.

Not Sure

We have support, not sure if it's premium.

No, I wish I could.

Buy API access, don't use one of the batch based "extracts".

Choose another vendor;) In all seriousness, we've found Concur generally inflexible compared to our other vendors. Perhaps we're too small relative to their other customers.