Skip to main content
TrustRadius
SAP Concur

SAP Concur

Overview

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

Read more
Recent Reviews

Concur rocks!!

9 out of 10
March 22, 2024
Incentivized
SAP Concur seamlessly integrates our Corporate Card transactions and Expense Reports with SAP. Concur UI, workflow and the feature list is …
Continue reading

So fast and easy!

10 out of 10
March 22, 2024
Incentivized
We use SAP Concur for our travel and expense submission. I work for a class I railroad, so all of the field workers (railroaders) must use …
Continue reading

Concur

6 out of 10
March 22, 2024
Incentivized
We use SAP Concur in our organization as our expense software. SAP Concur The product allows us to integrate our expense reporting and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 9 features
  • Employee Expense Reporting (221)
    8.7
    87%
  • Customizable Approval Policies (155)
    8.2
    82%
  • Corporate Card Reconciliation (159)
    8.1
    81%
  • Payment Status Tracking (155)
    7.9
    79%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

Ease of Use: How Concur T&E Helps Universities with Andy Fuller
02:31
Jason Cariage on How SAP Concur Works with EdTech Companies
03:20
User Review: Concur Invoice Streamlines Payment Process & Eliminates Paper Invoice for Business
03:24
Return to navigation

Pricing

View all pricing

Concur Travel and Expense

$9.00

Cloud
per report (average price)

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
Return to navigation

Product Demos

Concur Travel, Expense and Invoice Overview

YouTube
Return to navigation

Features

Expense Management

Expense management features

8.4
Avg 8.0

Payment Management

Features that allow for the management of payments across various forms of finance/accounting software.

7.8
Avg 8.0
Return to navigation

Product Details

What is SAP Concur?

SAP Concur captures business spending wherever and whenever it happens. With SAP Concur, users can connect the different pieces and partners of their travel and expense ecosystem - integrating travel spend, ERP, accounting and card data in to a single, cloud-based and mobile system that manages the entire expense process from spend requests to reconciliation. The solution is designed to provide complete visibility into the user’s total spend and the transparency to see every detail of each transaction.

SAP Concur Features

  • Supported: E-receipt import
  • Supported: Approval process control
  • Supported: Multi-currency
  • Supported: Receipt management
  • Supported: Reimbursement management
  • Supported: Integrated travel, expense and ERP data
  • Supported: TMC data integration
  • Supported: Spend control
  • Supported: Mobile applications
  • Supported: Reporting

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app

SAP Concur Videos

This short demo describes the benefits of Concur Expense, including the time saving mobile function of ExpenseIt, and how partner with apps, like Uber or hotels, make reports. Tracking expenses, workflow process and reporting is also reviewed.
SAP Concur offers a way to simplify invoice-based spending, accelerate accounts payable processing, and gain visibility and control into spend. Concur Invoice automates the invoice management process.

SAP Concur Integrations

SAP Concur Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

SAP Concur starts at $9.

Anybill, Emburse Nexonia, and Emburse Chrome River are common alternatives for SAP Concur.

Reviewers rate Employee Expense Reporting highest, with a score of 8.7.

The most common users of SAP Concur are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(1562)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Carlos Pinto | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Really intuitive tool that groups all expenses providing clarity for the submitter and the approver. Also suited with analytics that allow quick overview of spending and show where and when spending is occurring. the pre approval and post approval process gives a really strong sense of compliance and reinforces the control environment the company looks for.
  • Integration
  • Approval flow
  • Policy management
  • Alignment between expense and receipts
Sales force, international commuters or travellers. Companies with multi layer hierarchical structures to leverage on the approval layers potential. It’s clearly a tool that requires good preparation and customisation. when there’s a cross functional environment it’s really useful to find hotels and flights and the mobile app is very helpful
Expense Management (2)
100%
10.0
Employee Expense Reporting
100%
10.0
Corporate Card Reconciliation
100%
10.0
Payment Management (6)
93.33333333333334%
9.3
Customizable Approval Policies
100%
10.0
Financial Document Management
100%
10.0
Payment Status Tracking
80%
8.0
Payment Audit Trail
80%
8.0
Duplicate Bill Detection
100%
10.0
Advanced OCR
100%
10.0
  • Central repository
  • Central bookings
In a company that relies heavily on SAP solutions it would only make sense to leverage the integration of concur. Versus other systems concur relies on a quick and easy integration for master data and policies but as well with credit card providers. The integration of travel, hotels, policies, invoice, bookings and also the mobile app are top notch.
SAP S/4HANA.
the integration makes a seamless transition from a manual process to a fully integrated expense reporting system. Concur integrates very well but also contains tools for analytics, reports, approval flows that are linked with workday and other Human Resources systems. Can’t imagine a business world without a system like this to manage expenses.
Centralising all travel & entertainment in one tool integrated with ERP and analytics. Normal day of a pharmaceutical company has thousands of credit card expenses that need to be reviewed, framed in a policy, approved, paid, and accurately accounted for in accounting. The integration makes this whole process seamless differently from before
Admin work has reduced. The handling of documentation, administrative processes for booking, reservation, cancelling, price benchmark and proposals, management of booking and Amadeus platforms it’s really helpful to be a one stop shop for an employee to be quick and efficient while managing travel and entertainment inclusive of customer business meals
Because it’s really easy to start as a concur user and
  • Invoice management
  • Bookings
  • Reporting
  • Invoice repository
Delegation
Full company is using with more than 125000 employees
Sap standard
  • Reporting
  • Sap s4
Sap s4
Time saved was thousands of hours
Integration with ERP
Reporting on specific spending
125000
All. Selling, Marketing, finance, admin
Not sure
  • Sales rep spending
  • Employee travel
  • Implement transfer of value for healthcare professionals
  • Specific analytics
Sap all the way
Yes
GXRS
  • Cloud Solutions
  • Scalability
  • Ease of Use
And being SAP
Would go directly for Concur
  • Implemented in-house
  • Third-party professional services
Deloitte and Capgemini
Yes
Started with commercial organisation and the scaled to other areas
Change management was a big part of the implementation and was well-handled
Good preparation
  • Nothing in particular
Very well implemented
  • No Training
Very well prepared for the users
To the point and adapted to user
Very easy. Online resources
It’s configured to the company needs
Not involved on specifics
Some - we have done small customizations to the interface
Very easy
Some - we have added small pieces of custom code
Very easy
Policy implementation
Yes
Perfect mobile app
Yes
Top notch
No
No
Never had issues
Fast
  • None
Nonexistent
  • File import/export
  • API (e.g. SOAP or REST)
  • Javascript widgets
  • AppExchange or similar marketplace
Not really
Nothing
I don’t know
Easy
Global purchase
Nothing
Yes
Even better
  • User interface
  • None
No
April 07, 2022

Dekomte

Sweta Patel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Concur Travel and Expense across three departments for expenses. Using Concur Travel and Expense has resolved our biggest concern of costing which we were manually assigning in QuickBooks.
  • Organizing expenses
  • Itemizing
  • Consolidate receipts for multiple expenses so we don't have to print receipts for each employee's expenses.
  • Better integration with QuickBooks with additional fields.
I would rate 8 for job costing and expenses reporting across each department. Less appropriate - prefer to print monthly receipts based on credit card transactions/reports submitted in one pool instead of clicking on each expense report. On occasions, it doesn't capture our job/ cost center numbers from QB.
  • Definitely time savings and consolidating them in QB.
Only Expense reporting
QuickBooks integration.
Time saving and job cost analysis.
Easy to use, submitting expenses on time.
Easy to submit reports and A/P
  • Expense submission
  • QB Intergration
  • During QB integration it creates multiple vendors, it becomes cumbersome in QB
  • Would require to merge the vendor listing in QB
  • Each user can be only assigned one department, while submitting expenses they are limited to specific category of the expenses or GL
Time saving, easy reporting
Need more robust way to integrate in other software
1. Multiple vendors created, the exact vendor's name cannot be matched in QB
2. Sometimes choosing drop down from Customer job list becomes tedious
  • Expense report
  • Integration in QB
  • none
None
Time saving on expense reporting
We used certify for expense reporting, Concur is easy with integration but difficult to load customer job numbers, itemizing is complicated.
Time saving on reports
11
Expense reporting only
2
Administrative
Detail oriented
Reports and data analysis
  • Expenses
  • Reports
  • Integration
  • Ease of Integration
  • Flexibility to utilize Inter company
Technical difficulty in QB
Yes
Certify
Expensify
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Better features and ease of using the software
Yes
Sometime slow
No
The support team is responsive, patient and have always been able to resolve the problem
No
Yes, we had issue with transactions not mapped from credit card to concur in order for the team to submit expenses. The CSR was able to resolve the issue within day.
  • Microsoft Dynamics
  • File import/export
Better coordination with accounting software's
Price and features
no
  • na
  • na
No
No
November 20, 2020

Concur Review

Nicole Nagy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Concur Travel and Expense app is utilized by every individual on our team. Some have their corporate card attached, however, personally, I do not have a corporate card and just attach receipts (or screenshots of payments) from my personal credit card. We use this for mostly travel, or client meetings. This app helps our finance team disperse money across the teams in a quick and easy way.
  • The client support for travel is amazing, there hasn't been one time where I haven't been able to get weekend service to change a Monday flight to Sunday etc. They are always nice and willing to help, I've never had a bad experience there.
  • I LOVE that Concur allows you to take screenshots of your receipts rather than keep the receipts. I lose them ALL THE TIME.
  • The site layout is easy to use and manageable. The user experience is great there, and I like when it saves my most used expense reasonings.
  • It's really hard to find past expenses... I'm not sure if it's just me or if it's just hard to navigate on the site where the past expenses are.
  • If Concur could have the same guidelines for every company as far as what you can and can't do with expenses that would be great. Or have a training per company on the side bar. I've gotten my reports sent back before just because I didn't have the right information.
  • Some of the tabs are confusing like "available reports" and "open reports", why would I ever leave a report open if it's due once a month?
I personally think every company should have Concur. How else are they going to refund expenses? In every situation that I've used it it's been helpful and easy. However, the thought of doing expenses gives me anxiety. I should definitely download the app and take pictures as I go...
Expense Management
N/A
N/A
Payment Management
N/A
N/A
  • Increasing ROI... I mean I'm sure everyone is happy getting refunded their money when they spend company funds.
  • I would say that every company should invest in Concur, specifically because it's an easy way for finance to approve or disapprove certain expenses.
  • Concur doesn't have any type of influence on our business objective other than making sure we are budgeting for the company correctly. Since being purchased by a PE firm, it was helpful for our company to see where our funds were going and concur helped in doing that.
I've never used any products similar to concur. Because it's the best one on the market :) If I'm being honest, I've used concur for the past 4 years at my current and previous company and I don't know if it's because nothing compares or if it's just that good of a user experience.
We have Concur integrated into Okta, which basically just means we have single sign on to get us into the account. We also have deals through the owner of our company Apollo Global management where we get better discounts and such through flights and hotels. It's a pretty nice integration, but doesn't make the product complicated to use.
When I think of Concur and Innovation, I honestly think of the discounts I get through flights by booking with Concur. Also the support has helped me multiple times when it comes to booking multi person flights, which makes my life and others around me SO MUCH EASIER. I'd say that's a pretty innovative thing that not many companies will do with their customer support lines.
It's a fast, easy, non-stressful experience when using Concur. I think that benefits the organization wholeheartedly because we are here to get work done, not to spend hours on a product trying to book travel to get the work done! It just makes life easier knowing that it's an efficient way to book travel and accomidations.
I'm a UX Designer so I love seeing how usable products actually are and how well clients feedback is incorporated for ease of use. You do a great job here! Exceptional.
  • Booking Travel
  • Booking Hotels
  • Expense Travel
  • None
  • None
Group travel is something that has benefited our company in the past while using concur travel. Ensuring that we get the best price for the whole team is we are all going somewhere, and ensuring we can all get into the same location and get the same flights.
Concur just doesn't disappoint in any way. I've utilized the tool at every company I've worked for and never had ANY issues with it. The customer service is also amazing.
Specifically because I've never used anything else to be completely honest.
  • Expensing - helps me get my money back ;)
  • Travel - helps me book my travel
  • na
  • na
na
When I travel it helps me not stress about expensing because I can do everything as I go! Saves me a serious amount of time
I've never used a competitor so I'm honestly not sure. But from what I've heard it's the best in the buisness
Successes, booking travel hotel and expensing. I've never had an instance where I've had a failure. I did learn how to change bookings quickly and efficiently through support.
2000
They represent multiple business functions, everyone from VP to individual contributor has access to concur to utilize for their travel expenses. However, the VP level have an executive assistant who set up the majority if not all of their travel for work purposes. Therefore I assume executive leadership does not utilize concur as often.
We utilize Concurs customer support channels, so I don't believe anyone in house actually supports the product from the inside. Every time I've had questions about concur or needed any sort of support I've contacted the corporate support line in which we pay for and they help me without question! They are always helpful and lovely to work with.
  • Travel Expenses
  • Personal Expenses
  • booking travel for entire teams
  • expensing through department queries
  • connecting to tripit for those who travel often
  • utilizing preferred carriers
Concur does everything it says it's going to do without the stress of having to figure it out. Coming from a User experience background it's very important to me to be able to use products with ease of use. The product overall and the support received from the team is second to none.
No
  • Product Features
If the product doesn't have the features we need then what's the point in using it? Price doesn't matter nearly as much if the purpose is served and everyone is getting what they need out of the product with ease of use and efficient access.
I wouldn't change anything!
  • Don't know
  • NA
  • NA
  • NA
Was not a part of the implementation
  • no training
Absolutely, the product is incredibly intuitive and you can use with ease.
Just right for this type of product
Recommendations, hm. Configure it to Okta, it'll work best there.
No - we have not done any customization to the interface
No - the product does not support adding custom code
None.
Yes
I have not utilized the most recent version of the mobile application interface, however, the old one I remember being very easy and efficient to use. However, I do not feel that giving feedback on the new one will be possible at this time.
No
Amazing <3
No
Seriously, every single time I talk to support I have an exceptional experience...
Concur Travel and Expense always helps me get the job done. It is always available when I need it, and I can always call customer support for more assistance, and they are ALWAYS happy to help no matter what the time. I've never had issues with errors or unplanned outages.
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily.
  • Okta
  • Airline Integrations
  • Hyatt
  • Hilton
Okta
  • File import/export
  • API (e.g. SOAP or REST)
I know we integrate with some API's but I'm not sure which ones.
NA, I was not a part of integrations.
Anyone I have ever talked to at Concur has been open and willing to help me solve my problem. I will always refer this product.
Exceptional communication and customer service after the sale was over. The support we get through Concur is second to none.
I was not directly a part of the negotiation process.
Be kind, ask for what you want and the vendor is always willing to hear you and help you.
No
  • NA
  • No upgrades that I can think of
No
No
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Concur Travel and Expense to log all our travel and on-the-job expenses. It makes it very easy to log all expenses and submit reports. Having a mobile app makes it extremely easy to make sure no expense gets overlooked or missed.
  • Mobile app
  • Ease of use
  • Ease of tracking expenses
  • Uploading images on the app
  • Required fields
  • Time it takes for an expense to show up
This is a great tool for any organization that has employees who need to log all travel expenses or job related expenses.
  • Saves time.
  • Easy to track reports.
  • User friendly.
It is the expense software set up by my organization.
TripIt-This allows you to plan all aspects of your trip in one convenient place.
It's ease of use has allowed great time savings for everyone using it and helps to make sure no expenses get overlooked or missed.
With the ease of reporting and tracking, it really helps to make sure you get your expense reports submitted in a timely manner.
Service is good and fairly easy to use, once you get the hang of it. It has some issues but overall you can get what you need done in a short amount of time.
  • App-ease to load receipts
  • report tracking-allows you to see where you spend
  • TripIt
TripIt-allows you to plan your entire trip and have all information in one location.
Time saved submitting reports, ease of creating reports, track reports, time saved uploading receipts.
Have not used any other softwares.
Concur makes it easy to create, track and upload all things related to business expenses.
50
tracking all business travel expenses.
We use the Concur support team
  • Track travel expenses
  • track dining expenses
  • Helps in reimbursing people who use personal card
  • allows for ease of reporting
  • reports on what a person spends annually
  • track spending by months
I have no say in what software we use.
No
  • Existing Relationship with the Vendor
Have been using this services for over 5 years.
We would definitely beta test a few services to see which has the greatest ease of use for the person.
  • Implemented in-house
  • N/A
  • N/A
N/A
  • no training
After a few fails, I learned some quick shortcuts to make tracking my expenses easy.

It would be best to have someone within your organization to give you a quick how to.
Not sure
N/A
No - we have not done any custom code
N/A
  • uploading reciepts
  • uploading reports
  • moving expenses to report
  • app can be touchy
Yes
It is nice to be able to load an expense while on the road and to upload receipts saved on your phone directly to the report.
The support team is good and do resolve issues fairly quickly. They also respond fairly quickly. The support team is very nice.
No
N/A
Neutral because I am not sure if we have scaled the service.
As long as i have an internet connection I have experienced no issues accessing the site on a computer or the app.
Once you get the hang of the platform very easy to use and get what you need done.
  • N/A
N/A
N/A
Neutral, I was not a part of the integration.
N/A
Neutral, I was not a part of this.
Neutral, was not a part of this
N/A
N/A
No
  • N/A
  • N/A
  • N/A
  • N/A
Score 5 out of 10
Vetted Review
Verified User
We use Concur across the organization, for expense management for all departments. This includes expense submission, review, approval, and reimbursement.
  • Employee expense submission: Concur does this very well. It's generally easy for users to understand and navigate, with little training.
  • Concur-Pay: This streamlines getting employees reimbursed. On whatever cadence you like, approved employee expenses are paid via direct debit to their account. It works really well, and we've never had issues with it in the US, and are in the process of rolling it out internationally. Similar functionality for paying expenses incurred via corporate cards is also great.
  • iphone App: They did a good job with this. Being able to snap a picture of the receipt is great. In fact, the receipt functionality (for capture of receipts, and attaching to expense reports) is really good.
  • Expense Workflows: While I don't love the Admin side of this, the flexibility is there: lots of ability to customize your expense report workflows.
  • Documentation: Concur's documentation is the worst of any SaaS app I've worked with. It's not that it's sparse, but that it's poorly organized, difficult to search, and has a lot of extraneous info (e.g. documentation revision info).
  • SaaS: I'd call Concur a mostly SaaS app. It still feels like an on-prem app in lots of ways, including UI logic and layout, and the unavailability of some Admin functionality (i.e. you have to go through support)
  • Integration: They seem to be improving here, with the release of more APIs. But when we started, they sold us in part on "we integrate with NetSuite", which turned out to be a Boomi integration, which they'd never done before. For such a widely used app, I'm generally surprised at the lack of maturity in this area (their salesforce connector is another example).
  • Application ecosystem: there's very little in the way of an application ecosystem, e.g. Salesforce's AppExchange or NetSuite's SuiteApps. I suspect this is in part because Concur doesn't bundle API access with a basic subscription. Even with the Professional Enterprise edition, API access is an add-on, which from the perspective of encouraging an ecosystem of 3rd party developers to create integrated applications that extend your application is daft, to say the least.
  • Support: the support SLAs are long compared to other SaaS apps, and in my experience are frequently missed. Filing a case is more difficult, with a far too complex system of menus and sub-menus, and responses aren't always helpful--again, this is compared to other SaaS apps.
  • Professional Services: Their approach to PS is outdated. As far as we can tell, you can get a PS engagement in only two ways: 1) buy an add-on module that requires implementation, and 2) a PS subscription (?!?!). Want to sign an SOW for a best-practices review, or some config updates? Nope, not without a subscription. This has lead us to look for 3rd party consultants. Again here, their partner ecosystem seems underdeveloped.
I would look in detail at the various features Concur offers vs your requirements. I believe Concur still has the broadest feature set, and if you need what it's got, it's the way to go. But if another app meets your requirements, both current and on a 3-5 year horizon, seriously consider that app.
  • The "bread & butter" use case is submission, review, approval, and payment of employee expenses. Concur does this very well, with a relatively low cost. I haven't done comps so can't give ROI metrics, but it's certainly cheaper and better than doing the same thing with NetSuite.
End-User rating: 9 Admin/Developer rating: 4 End-users can submit expenses with little or no training. This is huge. Supporting Concur would be a nightmare if this wasn't the case. From a system configuration & customization perspective, Concur has the highest learning curve of any app I've used (NetSuite, Salesforce, Boomi, Xactly, Marketo, Zuora).
  • No functions are easy or elegant, almost everything feels more difficult than it needs to be
  • However, it does many processes well, once configured
  • Picking one function that's relatively easy: the UI for configuring audit rules is pretty good, surprisingly so considering other parts of the application
  • Too many to list. . .administration feels painful across the board. Even adding a custom field is needlessly difficult
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
I came into using Concur with an existing implementation that had an old-school SFTP batch file integration (built only 3 years ago). For a while, it appeared to me this was the only option, and I was annoyed. After some digging, I discovered that Concur does actually have a host of REST APIs. There's just little documentation about them in the primary documentation (API docs are on a separate website), our previous account manager claimed nothing else was possible (false), etc.. . .So I'm just now working on our first modern integration, now that we figured out API access was possible (just had to buy it). From the documentation, the APIs look good, they make sense and allow you to do a lot. So the "7" rating is based on APIs that look really good, but that I haven't used yet.
  • NetSuite
  • Salesforce
  • Workday (planned)
Concur-->NetSuite: Approved expense reports become bills and bill payments. From what I understand, the implementation of this integration was not easy, largely because it was new to Concur. However it works fine now. My only major complaint is that it's setup using a SFTP server that Concur pushes extract files to, which Boomi then grabs. Concur uses at white-list of something like 5 IP addresses, but Boomi can't be forced to restrict itself (unless you run the Atom locally), and so we get authentication errors regularly simply because we're using the wrong IP. Salesforce: Concur sold us their Salesforce connector, but we've yet to implement as it only does Expense-->opportunity. (We want expense to account) Workday: We're looking into this, will update.
800
All.
2
Neither of these is full-time Concur. We have two financial system admins. Both have strong EPR implementation & customization backgrounds, including SQL, javascript experience, etc. One of these spends about 25% on Concur admin & projects, the other is a back-up.
  • Expense control (audit, review, etc.)
  • Expense reimbursement
  • Travel management
Does the bread & butter well, and implementing a new system would be a pain.
No
Wasn't present for the purchase.
I would like at how open or progressive the vendor is, e.g. do they encourage 3rd party development on their platform (are the APIs open and freely available), do they have prior experience integrating with your other systems, and what do other customers think of their support organization.
Our main problem was integration with NetSuite, which when we implemented was new to Concur. From what I understand (this was before I joined the company), it didn't go very well, classic case of sales promising something the software or organization couldn't deliver. Otherwise, the implementation seems to have been fine.
  • Online training
  • Self-taught
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
I'd recommend some initial training to get familiar with the lay of the land. Once you know the oddities, and are familiar with how they organize their documentation (or don't), it's relatively easy to learn. If you bought intelligence (reporting tool), and haven't used Cognos before, training is highly recommended.
Yes
Excellent. Concur appears to have some great developers and product managers, and did an excellent job with the mobile app. Love the integration of the camera as a way to capture receipts, obviating the need to keep paper.
Not Sure
We have support, not sure if it's premium.
Often challenging to find someone with sufficient knowledge to answer the question. And the email case functionality is annoyingly old-school: it's one of those "reply between these lines or your reply will not get logged". So last year.
No
No, I wish I could.
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
No general complaints here, though it's not a data intensive area.
  • Workday
  • Project management tool
  • Salesforce
Yes. Workday - We're building our own using Boomi. Concur will try to push you on their preferred partner, TBoxCloud, but I'd recommend doing it yourself if you envision further integrations with either system. Salesforce - Concur has updated their connector, and it now supports up to a 3-level multi-level list, e.g. you could get an Account > Oppty > Project list in Concur. Haven't dug into the cost yet, depending on that we may build internally.
  • File import/export
  • API (e.g. SOAP or REST)
  • ETL tools
Buy API access, don't use one of the batch based "extracts".
Concur probably has the weakest account management and support organizations of any SaaS company I've worked with. In general, one gets the feeling that they're taking advantage of vendor lock-in, the reality that the cost/benefit of tearing out Concur, and implementing a new system, is likely in their favor. Account Managers (2 so far) have been generally unresponsive, and support is slow (for a SaaS vendor), and not very helpful.
Choose another vendor;) In all seriousness, we've found Concur generally inflexible compared to our other vendors. Perhaps we're too small relative to their other customers.
No
No
Return to navigation