Success with CL CD
Our organization used ConnectLeader Click Dialer to increase our outbound calling by 5x. It was used across the sales organization to …
Overview
What is Koncert?
Koncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is now…
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What is Koncert?
Koncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is now enhanced with automation to connect…
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For the latest information on pricing, visithttps://www.koncert.com/pricing
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Product Details
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- Competitors
- Tech Details
What is Koncert?
Koncert is a B2B Sales Engagement platform with over 12 years focusing on B2B sales dialer technology innovation. Koncert’s power dialer platforms leverage AI to enable more conversations and pipeline. The sales activity of manually dialing each prospect is now enhanced with automation to connect agents with live prospects and scale up conversations with prospects. Koncert sales dialers helps to enable more meetings, build pipelines and insights for coaching and training sales teams. Koncert provides four dialer options aligned to different sales workflows: Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and a Click-to-Call Dialer integrating into CRMs.
Koncert Features
Dialer Logistics Features
- Supported: Single line dialing
- Supported: Double line dialing
- Supported: Triple line dialing
- Supported: Call into server with landline
- Supported: Call into server with VoIP "soft phone"
- Supported: Call into server with mobile phone
- Supported: Predictive dialer
- Supported: Power dialer
Preview Dialer Features
- Supported: Contact preview
- Supported: Dialer-CRM integration
- Supported: Dialer integration to social media
- Supported: SI database integration
- Supported: Call notes & tags
- Supported: Automatic call logging
Core Dialer Features
- Supported: Outbound dialing
- Supported: Inbound routing
- Supported: Custom caller ID
- Supported: Click-to-call
- Supported: Recorded voicemail drop
- Supported: Dialer contact import
- Supported: Campaign & list management
Call Follow-up and Quality Assurance Features
- Supported: Sales emails
- Supported: Follow-up calls
- Supported: Appointment scheduling
- Supported: Calendar sync
- Supported: Dialer reporting & analytics
- Supported: Dialer call recording
- Supported: Dialer call monitoring
- Supported: Dialer compliance
Additional Features
- Supported: AI Parallel Dialer - Power Dialer for Outbound Calling Up to 10 Lines at Once.
- Supported: AI Flow Dialer - The single line dialing platform drives live conversations and improves outbound calling productivity.
- Supported: Remote Sales Floor - Virtual Sales Floor for a call blitz or a ride-along.
- Supported: Automated Caller ID Health - Heat Map monitors daily usage with a scan of Caller IDs’ appearance in real mobile phones.
- Supported: Parking Lot - Parking Lot quarantines bad numbers using workflow rules.
- Supported: Conversation Intelligence - AI scans and detects objections, allowing managers to coach reps at scale.
- Supported: Remote Coach - Sales coaching done at scale. Managers can surf through live calls or listen to call recordings.
- Supported: Quick Connect - Phone tech and AI are embedded in one network, delivering ultra-low latency connects.
- Supported: Automated Local Presence - Local Caller IDs are automatically selected based on prospect’s area code, delivering true local presence and better connect rates.
- Supported: Analytics - Can display performance at a rep level or list level.
Koncert Screenshots
Koncert Integrations
Koncert Competitors
Koncert Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | USA, Canada |
| Supported Languages | English |
Comparisons
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Reviews and Ratings
(9)Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 05, 2018
Success with CL CD
Our organization used ConnectLeader Click Dialer to increase our outbound calling by 5x. It was used across the sales organization to remedy the slow, manual process of calling one prospect at a time. We began setting significantly more meetings, as well as developing our reps more quickly through a higher number of conversations.
- ConnectLeader (CL) ClickDialer (CD) integrates well with Salesforce, which reduces our need to take the same notes multiple times.
- CL CD enables our guys to work through a list of prospects in 10-20% of the time it would've taken before. The number of calls a rep might've made in a week are made in 1-2 hours.
- CL CD also serves as a great training tool: because our reps are able to make so many more calls so quickly, they have more conversations. This gets them up the curve faster.
- We wanted integration with a sales enablement tool like SalesLoft so that we could track where a prospect was in a cadence. For instance, we'd call on some people, have conversations, and have to stop to remove them from the list we were working through. Had we had integration, we would've been able to know that prospect had a conversation with one of our reps, and not lose time combing through the lists after the fact.
N/A
N/A
90%
9.0
86.66666666666666%
8.7
N/A
N/A
- We've been able to multiply our outbound conversations and appointments significantly with this tool. We saw pipeline begin to grow meaningfully.
We looked at ConnectAndSell, but preferred the pricing structure of CL CD. It just worked better for us, made more sense, and was cleaner.
We also liked some of the functionality on CL CD that we didn't feel we could find inside of C&S. They were mostly equal, but pricing was bigger determining factor, followed by some basic functionality (contact preview, etc....).
June 22, 2018
ConnectLeader Click-to-Dial - Solid soft phone
We use ConnectLeader Click Dialer to increase the number of conversations that we can have with our current and prospective customers each day. We use the 'local dialing' technology in order to increase the connect rate, and the 'Click Dialer' tool to increase the speed that we are able to dial it.
- Click Dialer allows us to call a customer or prospect directly from our CRM without needing to type in a phone number or copy & paste
- Click Dialer allows us to use local presence dialing
- Click Dialer allows us to record our own calls for coaching and Quality Control purposes
- CL Click Dialer does not seem to handle phone numbers with extensions very well
- CL Click Dialer has been somewhat cumbersome to align with our call dispositions and activity types to help us track activity the same way that we have in the past in our CRM
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N/A
65%
6.5
88.33333333333334%
8.8
83.33333333333334%
8.3
- ConnectLeader Click Dialer gives us a reasonably priced soft phone that we use nearly exclusively, which has a great ROI when it allows us to talk to customers and prospects for 'high-worth' accounts
I have extensively reviewed several dialing technologies, and many offer a comparable 'Click-to-Dial' tool. The real benefit of partnering with ConnectLeader Click Dialer is the opportunity to pair and bundle other prospecting tools that are not offered by other vendors, especially the 'Team Dialer' tool.
May 16, 2018
CL Click Dialer - Time-saving and Reliable
ConnectLeader (CL) Click Dialer is used primarily, perhaps exclusively, by the SDR team in my company. I don't see it being as useful in other departments or roles, but it's certainly a time-saver. The reason it's more impactful on my team is because we each make a high volume of calls every day, so the time it saves us adds up and proves to be rather substantial.
I use CL Click Dialer in my role as an SDR. It's an extremely useful tool, allowing me to make calls to different people without having to dial. It's a big time-saver and seamlessly integrates with the CRM system we use. Without a tool like CL Click Dialer, I would certainly be less efficient and therefore less successful in my role. Every SDR team or team that makes a high volume of calls on a daily basis should implement something like CL Click Dialer. Rarely have there been any problems and the overall user-experience is rather intuitive.
I use CL Click Dialer in my role as an SDR. It's an extremely useful tool, allowing me to make calls to different people without having to dial. It's a big time-saver and seamlessly integrates with the CRM system we use. Without a tool like CL Click Dialer, I would certainly be less efficient and therefore less successful in my role. Every SDR team or team that makes a high volume of calls on a daily basis should implement something like CL Click Dialer. Rarely have there been any problems and the overall user-experience is rather intuitive.
- Usability - It's pretty intuitive and not overly-complicated.
- Reliability - I've only had a couple minor issues over the 6 months I've used it and they were resolved quickly.
- Functionality - Useful and time-saving tool that does what it says it will do.
- UX - The interface is easy to understand, but not the most visually appealing.
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N/A
90%
9.0
46.66666666666667%
4.7
30%
3.0
- Increases efficiency and makes it possible to make more calls in a given time frame.
I don't have experience with any other similar tools.
June 03, 2016
ConnectLeader is awesome
The connectleader click dialer is used by our sales development team to reach out to prospects directly from Salesforce. It solves the problem of having to dial by hand and having to dial from your desk phone, so if your number is not from the area of the person you're trying to reach, is a huge benefit.
- Allows you to dial directly from Salesforce without having to dial the numbers by hand.
- You can choose from custom numbers based on the area you're calling, so you can use a local phone number which could increase your connect rate.
- Outstanding customer support. Any issues are solved or looked into immediately by their staff.
- No cons at this point.
N/A
N/A
100%
10.0
71.42857142857143%
7.1
100%
10.0
- Made it much more efficient for us to reach out to prospects and do "one off" calls.
- Our team is always growing so having the ease of training and awesome customer support helps us get our reps up to speed as quick as possible.
- It has increased our chances of connecting with our prospects by dialing from custom called IDs based on local numbers.
We came from using connect and sell after around 1.5 years. It basically came down to customer service. Their dialing capabilities and custom settings are very similar, both integrate very well with Salesforce and allow us to reach out to prospects, but ConnectLeader's customer support is amazing. If an issue occurs, we can easily submit a ticket and they will get back to us within minutes with a solution or acknowledgement that they're working to get the issue resolved.