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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
Starting at $700
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What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
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Popular Features
- Remote monitoring (21)7.272%
- Policy-based automation (21)6.969%
- Patch Management (20)5.959%
- Network device monitoring (20)5.151%
Pricing
Agents
$1.00-$6.00
On Premise
per month/per agent
Implementation Fee
$700
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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ConnectWise Automate Demo
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What is ConnectWise Automate?
ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
- Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
- Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
- Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
- Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.
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ConnectWise Automate Integrations
ConnectWise Automate Competitors
ConnectWise Automate Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | Automate's Control Center is in English, Agents are compatible with all Windows supported Languages |
Frequently Asked Questions
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
Reviewers rate Remote monitoring highest, with a score of 7.2.
The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this platform, users are able to provide fast and efficient service by remotely managing all clients' computer systems and maintaining software. This includes managing endpoints, providing patch management, and remote monitoring/maintenance for clients. Users also leverage ConnectWise Automate as a comprehensive asset inventory, support ticketing, monitoring, and alerting tool. It allows for screen sharing access to assist end-users and manage servers remotely.
LabTech, another name for ConnectWise Automate, plays a crucial role in managing technology assets for multiple clients. The service department of organizations uses it to handle Windows patching, alerting, and remote access for clients' servers and workstations. LabTech ensures that client networks are efficiently managed by independently scanning and deploying agents, installing patches, and monitoring critical machines. Additionally, LabTech serves as an RMM platform for managing, automating, and maintaining customers' networks. It enables remote support, patch management, and remote monitoring while providing flexibility and multitenant architecture.
ConnectWise Automate has gained recognition for its ability to serve as a central point for end-user support and automation management. Its flexibility and multitenant architecture make it a valuable tool for managing, automating, and maintaining customers' networks. By offering features such as remote support, patch management, and remote monitoring, ConnectWise Automate empowers organizations to provide top-notch services to their clients while increasing efficiency in IT operations.
Tight Integration with Connectwise: Users have consistently praised the seamless ticket management and resolution that comes from LabTech's integration with Connectwise. Several reviewers found this aspect to be very tight, allowing for a smooth workflow between the two platforms.
Powerful Scripting Capabilities: Many users have highlighted LabTech's scripting capabilities as a standout feature. They appreciate its versatility and ability to automate mundane tasks. This has made their work more efficient and streamlined.
Effective Alerting System: Reviewers have mentioned that LabTech's alerting system is highly effective in notifying the on-call team of critical events while separating non-critical issues. This feature has been particularly valuable in ensuring timely responses to important incidents.
Confusing and Outdated User Interface: Many users have found Labtech's management system user interface to be confusing, outdated, and in need of updating. Some users have described it as unintuitive and difficult to navigate, making tasks more challenging to perform.
Steep Learning Curve for New Users: A significant amount of configuration is required out of the box for Labtech's software, which has led to a steep learning curve for new users. Some reviewers have mentioned that it can be intimidating and complex, requiring dedicated resources to fully leverage its capabilities.
Issues with Stability and Functionality: Users have experienced issues with the stability and reliability of Labtech's infrastructure when using cloud partners. Several built-in scripts, screens, and modules were reported not to work completely, indicating some problems with functionality.
Users recommend using the self-hosted version of ConnectWise Automate instead of the cloud version, particularly for companies with more than 500 employees. It is suggested to evaluate other products if support is a priority and to dedicate sufficient time to planning before implementing ConnectWise Automate. Users advise familiarizing oneself with all the software's capabilities and taking advantage of online courses to gain a deeper understanding. ConnectWise Automate is regarded as reliable with regular updates and excellent support, although there is room for improvement in its reliability. To ensure long-term success, it is recommended to set up ConnectWise Automate correctly from the start and to establish the appropriate configuration. Additionally, when comparing to other free RMMs, users suggest considering the cost and setup required for ConnectWise Automate.
Attribute Ratings
Reviews
(51-58 of 58)Companies can't remove reviews or game the system. Here's why
August 17, 2016
LabTech is everything you need in a tool to support your Managed IT Services business
We are a Managed Services company and use Labtech to provide IT management services to our customers. We use it to provide the standard RMM tasks of monitoring and maintenance, patching, remote access through ScreenConnect, antivirus, scripting and automation. It allows us to have a small team of technicians that can work either remotely or on-site at our customers to manage a large number of customer machines.
- Scripting and automation is very strong with LabTech - my first visit to the yearly conference someone told me that "LabTech can do anything" and over the years I've learned that is almost entirely true.
- Remote access. LabTech/ConnectWise purchased the company ScreenConnect over a year ago and integrated it fully into the LabTech product at no additional charge. ScreenConnect is truly the best remote access software I've ever used.
- LabTech is at the top of the industry and we see the benefits from that with the 3rd party integrations that come from being a big player in the market. Big and small companies have worked with LabTech to make custom plugins for their products - products like Intel vPro, Microsoft CloudConnect, Veeam Backup, and ConnectWise are among our favorite integrations.
- Product updates are historically an area where I would like to see improvement, though to be fair they are working hard on improving it. Major releases often are delayed for months with no real communication or explanation. They have recently promised monthly bug fix releases, and they have stuck to it which is appreciated.
- There is a module that integrates with Active Directory and imports contacts to be synced with service tickets. The AD module could use a lot of improvements - mainly being smarter and being able to detect removed/disabled contacts.
- Network monitoring with SNMP is something that's been promised an improvement but haven't seen any movement on in a long time. The current functionality is barely usable so we've added additional 3rd party products to our toolbox to fill that need.
August 17, 2016
Labtech an excellent MSP framework
We are currently using Labtech to support our customers IT systems. For our larger customer's we provide Labtech as a service to augment our customers Internal IT operations.
Labtech provides a framework for our automation of windows systems management, using its API we integrate our UNIX systems management as well
Labtech provides a framework for our automation of windows systems management, using its API we integrate our UNIX systems management as well
- Labtech's scripting is some of the best we have used in the RMM market, while not as intuitive as others it is far more powerful
- Labtech's Integration with ScreenConnect makes connecting to many different systems quickly very easy
- Labtech currently can not provide very fine-grained monitoring that is needed for monitoring HA systems
- Labtech's scalability is limited by the hosting platform. a rebuild to use a more robust hosting platform in a scale out vs scale up methodology would be greatly preferred
- Labtechs managment system
August 15, 2016
LabTech is a platform you can build an IT service company on
LabTech is being used to remotely manage and monitor our clients' computers, servers, and networks. We use it to deliver automated services that allow us to increase profits by reducing labor. It is a force multiplier that allows us to deliver services consistently and timely across our entire client base. We have several applications that integrate with LabTech to help keep all our technicians informed and it aids in providing quick support to clients.
- Scripting - Automation is what makes LabTech great. The built-in scripts are a good start, but the real power comes from being able to customize the automation to make it your own.
- Remote Control - Not having to roll a truck for every service ticket is a huge time and money saver. It is fast and reliable. It works every time with no delays.
- Integration - LabTech's framework allows for tight integration with other applications and gives you freedom to select the components that are a best fit for your business. For example: you aren't locked into one baked-in antivirus or disaster recovery application.
- Network Monitoring - Network monitoring isn't the strongest point for LabTech. Mostly this is due to the licensing model. They aren't charging you for monitoring printers, switches, and routers so their isn't much incentive for them to make it a best-in-class network monitoring tool. However, remember integration is a strong suit and what it lacks here can be made up with third party utilities that can "plug-in" if you need something stronger.
- UI in flux - With LabTech 11 the next generation tile based computer management screen has been rolled out. While it updates the Interface to a much more modern look and feel. There are some things that need to be tweaked. Speed is a bit of an issue. On the plus-side, each month's patches have made strides of improvement and the developers are really in-tune with getting it right.
- Not a Microsoft SQL database back-end - I personally don't count this as a "con", but if you are expecting to find a Microsoft back-end it isn't. MySQL is the default database used with this product.
August 03, 2016
LabTech, Managed or Not?
LabTech is used across our entire organization for both MSP and non-MSP clients. It assists with the management and tracking of the PC assets across all clients, gives our Team the tools and information that they need to support the endpoints, and the automation needed for deployment and support of a large number of endpoints with fewer resources.
- Automation
- Customization
- Flexibility
- Managment
- Technical Support
- QA of new releases
- Communications with their customers
July 25, 2016
LabTech Review
We used LabTech for monitoring devices. It's very easy to use and very user friendly. It has been used a s apart of our core testing of the devices that are designed by our company.
- Very user friendly.
- Inexpensive as compared to others.
- Good for a small sized company.
- Make it good for larger networks.
- Have more room to customize the dashboards.
- Make it faster for a larger scale.
July 22, 2016
Thoughts about LabTech
We use LabTech to manage the computers within our organization, as well as a few thousand computers we manage for our customers.
- Provides good, detailed information about computers' properties - running processes, installed software, hardware, networking, logs, etc...
- Provides simple, fast, and powerful remote access capabilities.
- Can be configured to automatically respond when certain behaviors occur on monitored computers. The possible responses are limited only by imagination.
- Has powerful scripting capabilities.
- The user interface is improving with new versions but is unintuitive and sometimes difficult to figure out.
April 29, 2016
Robust and highly capable
Labtech for IT Service Providers is a very versatile product that has taken the industry over as the front runner. There is a ton of support out there for the product, as well as a following of independent developers. Labtech is capable of managing our client networks by independently scanning and deploying agents, installing Microsoft patches, keeping us informed about AV status, and monitoring for events that occur on critical machines.
- Dataviews that show a variety of important information about machines
- Searches help identify machines with criteria
- Scripting is very versatile
- GUI improvements
- Reporting is lacking
- Somewhat complex and high learning curve
January 11, 2016
Labtech Our impression
Score 5 out of 10
Vetted Review
Verified User
The product is designed to be used as an advanced monitoring and remote support tool. We use it to manage and monitor all our customers' servers, desktops and provide remote support. It addresses the need to monitor multiple servers, provide Microsoft patching, remote support and some basic reporting.
- Remote access. Now it uses screen connect to remotely access computers- it is much faster.
- Monitoring of servers for uptime and errors - this is ok could be a lot better.
- Labtech has lots of features unfortunatly a lot feel incomplete or don't work as well as you would expect. It has a tool to pull license keys of machines that doesn't work well. The reporting is very inflexible and slow. The monitoring of uptime can be a little flakey and the lowest threshold is 5 min. We would prefer to know immediately if something is down.
- It's very expensive especially considering we host it ourselves on our own servers.
- It's powerful but requires a lot of effort to make it work for you. At a conference a question was asked "Who feels they are not utilizing LabTech to its full potential" nearly everyone put their hands up. It requires a lot of work.
- Microsoft patching requires a bit of effort to keep on track and is a bit manual accepting patches etc.