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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1174)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(1-25 of 613)
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September 08, 2023

Best remote for the money

Michael Nelson | TrustRadius Reviewer
Michael Nelson
Owner
Nelson Technology Partners (Computer Networking, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use ConnectWise Control for clients that aren't on our Managed Service tier. Generally, this is very much a call center type of use case. The client will call in with an issue, and we can fix it remotely by using ConnectWise Control to make that connection. This solution is great for clients that are less technologically inclined.
August 22, 2022

CW review

Richard Chase | TrustRadius Reviewer
Richard Chase
Account Manager
Computer Hardware, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited to large Managed IT Services organizations that are managing clients with fifty plus users. It is ideal for those who are adept at computers and software and programming due to the limitless customization possibilities. It is not well suited for small companies, or companies managing small companies, unless there is a safe volume.
July 23, 2021

ConnectWise Control Puts You in the Driver's Seat

EM
Eric Milles
Help Desk Manager
Kalleo Technologies (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
July 13, 2021

The End-All Be-All Remote Support Without the Extra Crap

KM
Kenny McGarrity
IT Infrastructure Manager
Pace Supply (Wholesale, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
The obvious use for ConnectWise Control is to provide a reliable remote control session to user's PCs. We also use it as a remote desktop to access our servers. Each remote desktop you have access to a shared toolbox of common programs which is very helpful. You can see more than one screen at a time, which sounds like a dumb feature however there are a lot of programs where you can only view one screen or only one screen at a time.
June 25, 2021

ConnectWise Control - is it wise to use?

Verified User
Professional in Information Technology
Electrical & Electronic Manufacturing Company, 201-500 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control was a love and hate relationship. It's the giant in MSP software so you must consider it if you are a fairly sizeable company with over a few thousand seats. I would not recommend it for a small business as it will be too much.

ConnectWise packages, individually, rarely are not the best in that sector but it's just the fact that everything is in one place.
May 03, 2021

Great tool for Supporting a remote workforce!

Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Sam Livermore, MCP, iTIL
Lead Systems Administrator
MoneySolver (Financial Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have been using ConnectWise support for quite a while, and the ability to provide administrator credentials solved a security risk we had with remote users being local administrators of their computer. This feature allowed us to lock down the computer, close the security hole and increase our security posture of the company in relation to remote workforce.
April 16, 2021

ConnectWise Control Helps Our Business Succeed.

Cameron Rainey | TrustRadius Reviewer
Cameron Rainey
Director Of Business Development
Intelli-NET (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Perfect for when you have it installed and need to remote into a PC and troubleshoot an issue. It hasn't worked quite as well when its not already installed and people have to try and install it from our website. That has caused a lot of issues for us, but we eventually get it working.
April 16, 2021

ConnectWise Control works really well for us.

Verified User
Director in Research & Development
Transportation/Trucking/Railroad Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is a great solution for accessing unattended computers that need remote support and maintenance. It allows us to run scripts on groups of computers and also supports control-alt-delete when needed. The software is especially useful when supporting Linux and Windows (probably Macs also) because it works equally as well for both platforms. In situations where you aren't supporting remote computers, it may make sense to use a different solution that has a few more features (like AD integration).
April 16, 2021

A Great Solution for MSPs

Ian Hansen | TrustRadius Reviewer
Ian Hansen
Client Success Manager
Philantech3 (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is good for IT support organizations that want to quickly and securely provide remote access ability to workstations. For remote access into a work PC, its doesn't have good passthrough printer support as much as programs like GoToMyPC, Splashtop or LogMeIn. Overall for an MSP it's a good solution.
April 14, 2021

ConnectWise Application Review

TV
Truc Vo
Sr. System Admin
Anritsu Company (Electrical & Electronic Manufacturing, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As a share screen software, ConnectWise is well suited for using in customer support and helpdesk area. It is also useful when access to administrative console session. With agent pre-installation, it provide a way for user to remote access their PC and equipment. Specially very helpful to engineer when working remotely and need reboot their remote PC or devices.
April 14, 2021

A Fast and Highly Reliable Remote Control Solution

Adam Friedli | TrustRadius Reviewer
Adam Friedli
Level 2 Support Analyst
Springthrough Consulting (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I feel [ConnectWise Control (formerly ScreenConnect)] works on all sizes of implementations. I've used it with about 1000 endpoints and I've even used it for managing a couple family machines to make remote support easier. It works super well and does exactly what you want it to. It has not disappointed me at all and I'd recommend it to any employers I work for as well.
April 14, 2021

ConnectWise Control is almost perfect

Evan Kent | TrustRadius Reviewer
Evan Kent
Legal RSC Level 2 Engineer
All Covered (Information Technology & Services, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is best suited for assisting remote users whose computer are not able to access in person. Due to it requiring a low bandwidth connection and still working well and securely it helps in these situations. It also can be setup for remote connections with out having to have a user present allowing you to work on issues on servers or when the client is not available to connect you.
May 26, 2020

ScreenConnect - Bullet Proof remote support software

Sudhashen Naicker | TrustRadius Reviewer
Sudhashen Naicker
Co Owner
MT Technologies (Computer & Network Security, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
[It's well suited for a] one-man operation where you need a tool that just works. I can't think of less appropriate [scenario] for a remote support tool. I have a remote support tool on my RMM which can be a bit finicky at times. ConnectWise Control just works - even on iffy bandwidth.
April 24, 2020

ConnectWise Control is a great tool for remote support

RH
Richard Hogan
Engineering Technician
Hogan's Systems Consulting, LLC (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise Control is well suited for any IT support company that needs to remotely control computers. It is an excellent tool for this purpose. It could potentially be used by a person who needs to remotely control a computer, but it's probably not so well suited for something like that.
March 04, 2020

ConnectWise Control is the best!

JN
jesse nanes
Systems Engineer
Imagenet Consulting (Information Technology & Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
ConnectWise Control (ScreenConnect) is the best remote software on the market. We use it to resolve customer issues daily. This software prevents the need to send a tech on-site as it allows for so many different functions. Do not waste your money on another remote control software. From remote commands, file transfer etc, screen connect is by far the best.
December 30, 2019

Extremely Unhappy with ConnectWise Control / ScreenConnect - Not Recommended!

Marc Bressman | TrustRadius Reviewer
Marc Bressman
Owner / Consultant
Falcon Computer Consulting LLC (Information Technology & Services, 1-10 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Frankly I wouldn't recommend this product to anyone any longer. It was a great product years ago when it was owned and supported by ScreenConnect, but since it has been acquired by ConnectWise everything has gone downhill. Their support is not great, the product has a lot of flaws and half of them don't get addressed even after reporting them, they are continually changing for things (mostly change for change's sake and probably to justify continuing to sell the product at a much higher cost without offering anything additionally useful), they have a real problem with timely communication that can cause a lot of issues, and in general there are just better solutions out there at a fraction of the cost.
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