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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.2
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1175)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(1-25 of 25)
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August 22, 2022

CW review

Richard Chase | TrustRadius Reviewer
Richard Chase
Account Manager
Computer Hardware, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Online Training
8
The program is easy to use and intuitive, so naturally the training follows the same methodology. It's important that the training highlights key features and covers common use case scenarios and frequently asked questions which it does very well. The only thing I like more with training is hands on videos by actual people and users, who can point out things that the developers/supports may not think of.
October 02, 2019

ScreenConnect Saves Money

Rob Rotundo | TrustRadius Reviewer
Rob Rotundo
Service Manager
Professional Computer Associates (Information Technology and Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Online Training
7
It's a good product and integrates well with ConnectWise. Fairly inexpensive for what it is. If you use connectwise manage, it's a no brainer. Some features could be a bit easier to do. UAC sometimes gets in the way and is a pain to bypass, but once you do, it works well.
July 27, 2019

Why I love ScreenConnect, and will never look back.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Online Training
10
I started with a trial, I used a combination of the avaliable online training, and one of their engineers offered to take some time and walk me through quite a few of the features. This made the learning curve incredibly easy.
March 01, 2019

Fast and Efficient remote control

Verified User
Manager in Information Technology
Information Technology and Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Online Training
7
I was able to learn how to use screenconnect through their online wiki page. It was well updated and i was able to find all the information i needed. I think that it would be better to have some more tutorial video's explaining how to do certain things in Screenconnect. I find video training to be easier as its easier to follow along.
October 19, 2018

ScreenConnect has made a positive difference, we love it.

Michael Dodd | TrustRadius Reviewer
Michael Dodd
Support Resource and Community Manager
Spektrix (Entertainment, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Online Training
8
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
December 12, 2017

best way to sort out Mac and PC issues instantly

Verified User
Director in Corporate
Information Technology and Services Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Online Training
10
I spend a lot of time helping customers to use various software applications, whether its something like running backups or the various options of Microsoft Office, Connect Wise gives me great flexibility to bring Customers upto speed quickly. I like how once they have called me I can create a session inside Connectwise and the virtual classroom is instantly available for me to train them.
October 27, 2017

Consultant, Technician, Owner - The quest for a remote access solution to meet many needs.

GK
Glen Koopman
Owner / Consultant
Aegis Technology Group (Information Technology and Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Online Training
9
We use ScreenConnect occasionally for providing online training and/or meetings; when we have the experience has been consistent in the same way the support and access features have been. Everything has been where we need it when we need it with no connectivity issues; and onscreen controls for annotation, screen capture, selective / multiple monitor share worked as expected during our sessions. Its Simple, and it Works.
October 12, 2017

ScreenConnect Saves Me from Burnout!

Betsy Sauther | TrustRadius Reviewer
Betsy Sauther
IT Support Coordinator
Rice Insurance, LLC. (Insurance, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Online Training
7
the one I attended didn't grab my attention the way I thought it would. Maybe because of the way I use the product; or because of how I am using an online instance, not a locally installed version. Some of the discussion got more technical and off the topic, it seemed.
October 03, 2017

ScreenConnect - The last remote tool you'll ever need!

Carson Hagan, ITILv3 | TrustRadius Reviewer
Carson Hagan, ITILv3
Director of Managed Services
LightWire, Inc (Information Technology and Services, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Online Training
8
They have updated their KB and resources on their website with extensive information about learning how to use the tool. Their live chat is also great for fine tuning or troubleshooting. The majority of my training was done through their parent company ConnectWise when we started using LabTech a few years ago. There are plenty of training documents and videos about using ScreenConnect.
May 08, 2017

Helping out? Finally!

Verified User
Professional in Information Technology
Accounting Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Online Training
6
The screen connect training was primarily done through online tutorials and a few "hints" when you initially login to the site. It would be nice if they had a few easy to find video tutorials While their overall tutorials are a bit lacking, their support is excellent and the product is fairly easy to use.
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