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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.4
    84%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.2
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1175)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(1-25 of 63)
Companies can't remove reviews or game the system. Here's why
July 23, 2021

ConnectWise Control Puts You in the Driver's Seat

EM
Eric Milles
Help Desk Manager
Kalleo Technologies (Information Technology & Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Support is available and good but is slow at times. Our only disappointment with the product is that support can sometimes take a day or two to get back to you. That speed does not scale for fast paces MSPs that are a 24x7 operation. Support is not frequently needed but is a frustration when it is.
July 13, 2021

The End-All Be-All Remote Support Without the Extra Crap

KM
Kenny McGarrity
IT Infrastructure Manager
Pace Supply (Wholesale, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I haven't had to call into their support yet, so I'm looking at that as a positive thing. Their documentation is great and they actually update their software. If you're looking for something that will take care of itself, you can hook yourself into the cloud instance of ConnectWise Control which auto-maintains itself.
June 25, 2021

ConnectWise Control - is it wise to use?

Verified User
Professional in Information Technology
Electrical & Electronic Manufacturing Company, 201-500 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
3
If there was an issue, it would take a long time before it was resolved. Even big issues that would affect a lot of their customers e.g. chrome issues. I feel like this is the same across all ConnectWise products however and something you get used to.
May 03, 2021

Great tool for Supporting a remote workforce!

Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Sam Livermore, MCP, iTIL
Lead Systems Administrator
MoneySolver (Financial Services, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
I have only needed to contact their support a few times, and every time they were knowledgeable, friendly and quick to offer a solution. The response was quick and we were always able to get the issue resolved. For having this app for so long, and only needing to call them a few times, tells a lot on how stable the application really is.
April 16, 2021

ConnectWise Control works really well for us.

Verified User
Director in Research & Development
Transportation/Trucking/Railroad Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
The software does exactly what we need it to do. I haven't used any other product that is as easy to install and can support remote unattended computers. It allows us to transfer files, run scripts, and make sure these computers are patched.
April 14, 2021

ConnectWise Application Review

TV
Truc Vo
Sr. System Admin
Anritsu Company (Electrical & Electronic Manufacturing, 1001-5000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
We [rarely] call the technical support but their response is reasonable. Usually, we have the response back within hour. The technician seem know their base. If issue can not be solved quickly, ticket will be escalate to different support level. Patches and security update also notify regularly. We usually don't run all the update if that does not cover for any security issue or bug that need to fix.
April 14, 2021

A Fast and Highly Reliable Remote Control Solution

Adam Friedli | TrustRadius Reviewer
Adam Friedli
Level 2 Support Analyst
Springthrough Consulting (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Every time we contacted support, the experience was great and they were very helpful. Sometimes, the wait times were longer. This was unfortunate, but submitting tickets always worked for things that weren't as immediate. We just queued in chat support and worked on other items while we waited. The quality of support was never an issue though.
May 26, 2020

ScreenConnect - Bullet Proof remote support software

Sudhashen Naicker | TrustRadius Reviewer
Sudhashen Naicker
Co Owner
MT Technologies (Computer & Network Security, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
4
Shocking response to ChromeOS app stopped working after January 2020 update. Case logged and followed up exhaustively - ignored, false promises to contact back and general disinterest. Only resolved in May 2020 - this speaks for itself.
October 02, 2019

ScreenConnect Saves Money

Rob Rotundo | TrustRadius Reviewer
Rob Rotundo
Service Manager
Professional Computer Associates (Information Technology and Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
8
It's a good tool and integrates with ConnectWise Manage. Nice control all in one spot. I'd like to see a little easier control and admin access, and some possible integration with controlling mobile devices easier, but overall this is a good product and we'll continue to use it unless something significantly better comes along.
July 27, 2019

Why I love ScreenConnect, and will never look back.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Every since we switched over to screen connect, it's improved our support response and resolution time, and saved us an amazing amount of money compared to our previous solution. I enjoy it so much I've even adopted the personal version for home use. When your the family tech guy everyone seem to call, and ScreenConnect couldn't make it easier for everyone involved.
June 18, 2019

ConnectWise Control: Still decent, but more expensive than it was previously.

Verified User
Administrator in Information Technology
Construction Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
6
Its been years since I have contacted their support, I think they were pretty over worked then. The only time I had to contact them recently was for an account billing type update and while I did talk to support it was resolved in a day.
March 08, 2018

CW Control has got your current solutions BEAT!

Bill Artinger | TrustRadius Reviewer
Bill Artinger
Support Lead
TechFox (Internet, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
9
Easy to get ahold of them. Quick answers, none of the "beating around the bush"
Very high uptime & availability. In 2 years only twice has there been an outage, and it wasn't Screenconnect is was a service THEY rely upon
Very easy to get answers from dumb to complex
Support cares about fixing the issue or pointing you in the correct direction
January 03, 2018

ConnectWise Control Review

Verified User
Professional in Information Technology
Information Technology and Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
There are so many different options and utilities that you can use with ConnectWise Control. It's the perfect remote utility for a system administrator.
December 14, 2017

ConnectWise - Great remote tool at a fair price!

Rob Battaglia | TrustRadius Reviewer
Rob Battaglia
Owner
We Teach, Computer Educational Services (Computer Hardware, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support Rating
10
Very easy to use web interface. Ability to send an email with the connection link simplifies supporting clients. Blanking out client screen with custom message lets end user know you are the one accessing their system.
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