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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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December 18, 2018
Offers amazing reliability and permanent connectivity!
It is being used by the accounting department. It allows our accounting technician to work daily on the organisation's laptop in Canada and allows myself, the accounting supervisor, to connect weekly from Australia for end of the month procedures and conciliations.
- Let's you see if the other laptop is connected or not
- Allows a permanent connectivity, as long as the laptop is connected to the app (no time out or limited session time)
- Easy to set up
- A function to allow shifting from the controlled screen to the original screen (alt tab between screens)
- Autoconnect from remote screens after restart
December 15, 2018
Excellent Program to keep your clients happy without them having to see you in person.
I initially purchased ScreenConnect which is now ConnectWise because of the pricing and the functionality of the product. It has continued to improve over the years and I still use it to help people with their computers remotely. It solves the problem of having to schedule an appointment to see a customer when it sometimes is a quick fix that can have them back up and running almost immediately. It makes for a happier customer and help with efficiency of the service tech.
- Fast access with no lag
- Easy to use for both client and tech.
- Uses very few system resources.
- The toolbox is one of the best features.
- The loading of the product by the end user could be a little more streamlined
- Many antivirus software programs remove the program thinking it is a virus. Coordinating with the antivirus companies to make ConnectWise an exception to the virus list would be helpful
- The pricing for the new companies could be less expensive. The pricing increased drastically when ConnectWise bought ScreenConnect.
December 15, 2018
Fast, efficient and just works!
ConnectWise is used to provide end-user support to all 22 of the departments within our organization. It is primarily for remote support sessions and file transfer. We also use the cloud version for non-administrators to connect to devices remotely.
The biggest problem we had was the cost of the prior solution and the limitations on number of supported devices. With ConnectWise concurrent use licensing, we were able to self-host the service and optimize the use of the application while holding down costs.
The biggest problem we had was the cost of the prior solution and the limitations on number of supported devices. With ConnectWise concurrent use licensing, we were able to self-host the service and optimize the use of the application while holding down costs.
- Remote Support -- very easy to initiate a session or have a remote support user join a session.
- Adding devices to be supported - simple install and configuration
- Supports MFA - seamlessly integrated with DUO for multi-factor authentication and greater security controls
- The file transfer could use some improvement; it is a bit disjointed to move files between machines.
- Multiple monitor support; switching monitors should be improved. Most of the devices we support are dual monitor PCs and it would improve the support experience to have auto-scrolling between screens.
At our company, we used to use RDP in Windows to connect to our terminal server for remote access. This process was tedious and didn't map our printers accurately, so we decided to switch to a new method of remote desktop.
We moved to LogMeIn and used that service for 3 years. The service worked just like we wanted, however, for our small business it became very expensive (over $1,500.00 per year.) I started looking for an alternate solution and came across ConnectWise Control. We made the final switch to this service, as it worked seamlessly for what we needed, was inexpensive, and very responsive. There is no lag in the service and our remote printing works seamlessly. I'm so glad we found this product and I plan on being a long-term customer!
We moved to LogMeIn and used that service for 3 years. The service worked just like we wanted, however, for our small business it became very expensive (over $1,500.00 per year.) I started looking for an alternate solution and came across ConnectWise Control. We made the final switch to this service, as it worked seamlessly for what we needed, was inexpensive, and very responsive. There is no lag in the service and our remote printing works seamlessly. I'm so glad we found this product and I plan on being a long-term customer!
- Remote service is fantastic, no lag experienced.
- Remote printing works seamlessly.
- Management of users / groups is very simple.
- I don't have any cons at this point.
December 12, 2018
ConnectWise (formerly ScreenConnect) full review
I originally purchased ScreenConnect back in 2009 and built an in-house server to host it on an old DELL GX1 desktop computer. I have used it heavily for all 9 years and use it currently to support my clients of my computer repair/support business.
I have a domain name tied to it: "helpmejasonc.com" and a sub-domain tied to it as well: "remote.jasonaclarke.com".
In the last 2 years, I migrated my installation to a VPS to better support my users and to provide greater up-time reliability. I love this product and have never had a problem using it.
I currently have 2 concurrent licenses and plan to renew my support again in the next few weeks.
I have a domain name tied to it: "helpmejasonc.com" and a sub-domain tied to it as well: "remote.jasonaclarke.com".
In the last 2 years, I migrated my installation to a VPS to better support my users and to provide greater up-time reliability. I love this product and have never had a problem using it.
I currently have 2 concurrent licenses and plan to renew my support again in the next few weeks.
- Allows me to reach my customers without the need to go onsite.
- Allows me to perform maintenance off hours, off premises.
- Allows me to complete work that is needed once the user takes their computer home...and perform this work for them once connected back at their location.
- Gives me a service I can provide that others who do what I do...can't
- I have seen nothing that is missing....the best addition was the ability to have unassisted clients. I use this for connecting to devices I manage for organizations such as servers and user computers. This allows me to maintain these devices off hours.
December 11, 2018
Use ConnectWise to empower your technical resources and enhance your service offerings.
ConnectWise (CW) is used for remote control of technology for our customer base. Being in the DMV (District, Maryland, VA) area it's not always easy to dispatch and engineer for a site visit. CW gave us the flexibility of assisting the customer in a quicker manner and better allocating our resources to other tasks.
- Ease of use.
- Low impact to the end user environment.
- The O & M of the product itself is nominal.
- More flexible port/protocol options (firewalls are squirrely).
- Better multiple session management is always a good thing.
- Better execution on tablet devices.
December 11, 2018
ScreenConnect is an amazing piece of remote support software
We use this software installed on all computers so we can support computers in-house or remotely. We also use the software for external support to help some of our clients. It has been handy to be able to remotely control computers from anywhere so our support can be continued at a high level.
- Being able to control computers remotely with ease.
- The little program used to install on PCs makes it easier to obtain simple statistics of a machine.
- Being able to use command line control PCs through the interface is amazing.
- Mobile functionality. The app used for support on smart phones is not really properly optimised. It's essentially the web panel squeezed into the app which is not ideal.
- Not a fan of the bright red writing of the versions of ScreenConnect installed on client machines once the server has been updated. It drives me crazy wanting to quickly update client software to be able to get rid of the red writing. Probably a sneaky way of forcing updates across the board.
- OS X support is a little strange. Not a fan of having to explain 10 extra steps for OS X users to be able to install the software. I understand that it may not be possible to correct this due to the structure of OS X. However I am very happy that an update for ScreenConnect client allowed proper silent updates of the client rather than a random popup for users to enter the passwords.
December 08, 2018
Pretty good to use, not too much room for improvement ;)
The software is used by 2-3 people within the company - usually embedded computers that control instruments are interfaced with the software at remote places to transfer data or resolve issues.
- Extremely easy installation on the agent end even across operating systems.
- Fairly simple to use operating interface.
- Pretty good in terms of data usage during interfacing the remote system. This is especially useful for connections via mobile networks.
- The price of the software could be lowered.
- It seems the installation of upgrades of connectwise leads to crashes on user and agent side on Windows 10 machines. This happened a couple of times.
December 08, 2018
Want to save time, money and improve customer happiness? Then get ConnectWise Control
We use ConnectWise Control throughout my company to provide support to our customers. This allows us to rapidly provide remote support to our IT services customers at any time whether we are in our offices or out and about with portable devices such as laptops or Ipads.
We are able to provide support even when customer is not present which is great for out of hours support.
ConnectWise Control allows us to provide excellent support while keeping costs down and response times up. All without any infrastructure investment.
- Allows any time anywhere support to our customers. We can either perform work for the customer or guide them through their issues.
- Allows remote operation and transfer of files between us and customer
- Enables screen recording for internal training and quality assurance
- Provides auditing of access sessions.
- As a former LogMeIn user we miss the ability to zoom the screen view up or down smoothly.
- Screen zoom requires using the horizontal and vertical scroll bars rather than following the cursor. This greatly interferes with day-to-day operations.
December 08, 2018
Affordable, Stable and Easy for Customers to Connect!
Screen connect has been a valuable customer support tool for our business. We are able to provide remote support for email setup and troubleshooting as well as assisting customers with minor training. We can actually see what customers are doing and help them facilitate the tasks they wish to perform. We have also set up ConnectWise Control for our customers so that they are able to connect with their customers. Its a win-win for everyone!
- Custom URL to connect and branding. This legitimizes the software and makes clients more trusting of the software.
- Each session is limited to one time access which gives customers peace of mind.
- Easy to download and install for customers!
- When installing on the client's end, a few of the required dialogue boxes appear hidden. Customers who are less tech savvy have a hard time finding these boxes to finish connecting and start the session.
- You should be able to customize the login which would make it easier to log in without having to look up the username every time.
- Allow custom logos and contact information for each Administrator to streamline branding.
December 08, 2018
ConnectWise Control convert
[It's] Used across the whole organization; it allows management to access their office computers from home and perform all tasks easily and efficiently. Users can do all functions as if they were at their PC and can transfer files and print remotely to their home office if needed.
ConnectWise Control works smoothly and quickly.
- Smooth and quick control of your computer with little to no lag
- Easy to understand controls when using the software
- Works extremely well even on a phone or tablet
- Needs better and more detailed instructions on setting up extensions for other functionality
December 07, 2018
ConnectWise Control gives you the control you need.
[It's being used to] Grant remote access to workstations locally and for access to remote sites. We use this across Windows and Mac platforms.
- Fast connection. Never laggy even from my cell phone.
- Access to and from multiple platforms and devices.
- Easy to manage web interface.
- Easy to grant access from and email link.
- More color options for branding.
- More intuitive options for sorting and organizing agent list
It's being used on the entire org for help desk support. Also have it as an alternative to a VPN to control servers and other devices when not onsite. The biggest win has been cutting down on commute and friction when trying to help a user with a simple fix.
- Computer Access to frequently used computers or users who need help often.
- Sending and receiving files is a breeze, the drag drop feature is magical.
- Screen Recording and sharing.
- The meeting software could use some tlc or better understanding to the end users.
- Better UI for changing settings of the software.
December 05, 2018
Powerful versital software
I use ConnectWise Control for client support and group meetings.
- Fast connectivity to clients.
- Nice set of tools with remote printing and drag and drop file transfer.
- Broad support for multi-platform, Windows, Android, Mac.
- Powerful and highly customizable and configurable.
- Decent tech support usually available.
- Screen resolution could be better at times.
- No group meeting phone number available which requires use of 3rd party system.
- There is no dashboard showing screen activity on active connections.
- There is no console that is not browser based.
- There is a high learning curve to setup, maintenance and upgrading. Although it is a robust product.
- Remote logins are too many steps.
- Multi-monitor support could be improved.
- Tighter integration / search capabilities with Outlook Addressbooks when generating emails.
December 01, 2018
A welcoming remote software.
I manage a bookkeeping group of bookkeepers, accountants and, tax lawyers. We use ConnectWise to remotely connect to our clients' software to review the financials or historical data.
ConnectWise is a cost-efficient and very easy to use software. Once installed on the client's computer, connection is a breeze. The dashboard with all connections are clear, as well as the easy to identify connection availability.
My experience with customer service chat, is that the responders are IT professionals themselves and can pinpoint the issue I've had, getting started.
Customer service from 1 to 5, compared to other software I've used, ConnectWise would be 5 because of the feel that you are dealing with people in North America, with a strong understanding and communication.
ConnectWise is a cost-efficient and very easy to use software. Once installed on the client's computer, connection is a breeze. The dashboard with all connections are clear, as well as the easy to identify connection availability.
My experience with customer service chat, is that the responders are IT professionals themselves and can pinpoint the issue I've had, getting started.
Customer service from 1 to 5, compared to other software I've used, ConnectWise would be 5 because of the feel that you are dealing with people in North America, with a strong understanding and communication.
- Customer Service & IT help.
- Easy connection to remote clients.
- Lots of add-ons available.
- The feel that you are being supported by a company that is continuously upgrading the software to make it better.
- I had one support rep that wasted my time. Each response took about 2 minutes and were not helpful.
- Better presentation for settings and add-ons.
December 01, 2018
It was a Wise Move to Connect with ConnectWise.
We are a software consulting company. We use ConnectWise to support our customers. I frequently screen share to solve customer issues. We also have unattended hosts on some customer computers to facilitate efficient service.
- Unattended Host. Easy to install and implement.
- Screen sharing is simple for our customer to connect.
- Meetings with multiple people in remote locations are simple.
- The user interface is intuitive. Little or no training is needed to get started.
- I wish there was an easier way to change screens or see both screens when connected to a computer that has multiple monitors.
December 01, 2018
Best remote access software available since the dawn of man
As a systems administrator, I use it for remote access to my end users. I also allow my end users access to specific machines they would need remote access to.
- Remote Access
- Easy background tools
- Fast connection to machines
- Easy to manage backend
- At this point, I can't think of anything about the software I would change.
December 01, 2018
Great remote software
We use ConnectWise throughout the company we support. It makes it a lot easier to connect to computers at our offices which are between 10 to 40 miles away. I would recommend ConnectWise to anybody outside our company. I even use their cloud services for my home use to help out friends and family remotely.
- Ability to remote control computers at various locations
- Ability to send files like installs
- The ability to chat with users through text
- The ability to wake laptop from sleep mode better
December 01, 2018
Easy to use software.
We use ConnectWise for our IT customers. We are an MSP so it is very convenient to have the remote support access that is extremely simple to use.
- Love how the software has the built in file transfer protocol
- The technician toolbox always comes in handy
- The constant access is a must
- As of right now I do not have any complaints
December 01, 2018
ConnectWise is a Good Tool for Support
The Support Desk utilizes ConnectWise to assist with the daily support of our customers. It helps to streamline efficiency and allows us to support the different teams quickly. It’s a great tool.
- Remote control
- Immediate support
- Auditing
- Updating of PC info
- Asset management
- Reporting
At the moment we use it for remote support when a customer needs immediate help, and as local helpdesk support for our in-house administrators. Currently we only have one seat, as I'm the only one who needs access to all systems. Hopefully soon we'll have a second remote technician and will get a second seat.
- Relatively easy to connect new clients
- Very easy to connect again to clients once Access has been installed
- Cross platform support appears seamless so far.
- Initial installation of Support could be made easier - some customers have trouble running it, especially on Mac OS X due to it not being from a "trusted developer" (darned Gatekeeper)
- Perhaps this already exists, but it would be nice to have a way to have a customer or employee have access just to their one computer - perhaps an add-on, though I don't want to have to purchase an entire technician seat per user who I'd like to give direct access to.
November 27, 2018
ConnectSmooth Not Lagged
We use ConnnectWise Control / ScreenConnect on all of our client machines for remote desktop access and management. It enables us to address user machines and servers directly without any fuss as well as see configuration and software info using some of the free plug-ins provided.
- The number one reason we use CWC is due to its ability to stay connected fluidly and quickly. I can hop in/out of a desktop in a second or two, whereas other remote software tends to be slow to connect or loses mouse tracking and clicks.
- Its support for multiple monitors is also the best I've seen implemented. A triple monitor setup is not an issue. You can view all three in one window, or control click each individual monitor and assign a full size window to each of your monitors.
- The free plugins available are also a big help. The ability to run commands remotely as well as start/stop services, kill processes, uninstall software, wake machines, chat with the user and record the session is nice, especially since the web interface tends to be quite responsive.
- Pricing is good even if you are a single technician. You don't pay per machine unless you specifically want to.
- If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
- Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
- Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
- The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.
November 27, 2018
Best business decision/purchase we ever made
ConnectWise Control has changed how we support and communicate with our clients, allowing us to provide instant support and allowing us to grow our business. As an outsourced IT provider, ConnectWise Control is a core part of our business of remote support to hundreds of clients servers and desktops. The triggers, extensions and command options are both powerful and flexible and over time we have been able to request features or program our own solutions to incorporate ConnectWise Control to answer out needs. We previously used RAdmin and LogMeIn Rescue, but were frustrated by the difficultly of connections and licensing limitations. Control Unlimited was the answer and was the best decision and purchase we ever made. I still like the name ScreenConnect better as Control has been found intimidating to the end user, but from an IT Host perspective, that is what you get.... Control.
- Toolbox is invaluable
- Connections for any device has allowed more freedom as I am not tied to my desk. The iOS client is just as easy to use as a desktop.
- Command and Command Toolbox allows us to runs scripts and commands without connecting to the client and has opened to door for faster support through Powershell and CMD Commands.
- The Host Pass is a fantastic way to allow 3rd party support or end users temporary access to a Guest PC and is used frequently.
- I appreciate the constant updates and improvements. There are about 5+updates a year and each one is better than the last.
- I am always thinking about that... I will let you know if I think of any.
November 27, 2018
We switched to Connect Wise
It is used primarily for remote diagnostics of CCS clients. Most of our clients are several hours of travel away from our location. We have even ended up using ConnectWise Control for computers within the office rather than walking to the computer or to facilitate comparing vales on one computer monitor verses another. We were unhappy with the product we had used for years, costs kept rising, and when the annual license was coming due, we tested ConnectWise Control and ultimately switched.
- Copying files (which the previous product would not do).
- Much more added capability: lower quality for slow connections, screen shots
- Speed is good, some product we tested over the years had a lag in mouse movement.
- At this point, we have no suggestions.
November 27, 2018
Quick Points
We use it in our support department to help our users with various computer issues.
- Deployment of files and/or tools
- Smooth reboot and reconnect; also recovery of dropped sessions
- ease of use from the end-user perspective; they don't have to be very technical
- Easier deployment of unattended access
- Ability to share control with multiple users
- Add audio to meetings