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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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November 27, 2018
Connectwise Control for a small support team
ConnectWise is currently used for in house IT support of staff around the world.
It allows a fast and convenient way to keep everybody working.
- Remote control of users' Macs and PCs to allow quick resolves of any issues they are having
- Some users appear to have difficulty downloading the ConnectWise client, especially on Apple Macs where permission needs to be given to open an app from an "unidentified developer"
November 27, 2018
ConnnectWise Rocks. 'Nuff Said.
We use it through the entire organization from marketing to customer service to production and anything else. We are a small organization and it let's us 'be' with each other quickly and effectively, as well as accessing info from our always on remote computers. It is super easy to use so there was zero learning curve.
- Instant connections between users
- fast connection to a customer computer to solve issues
- In the field connections from 'devices' like cell phones. I have been Hiking with my dog and been able to see issues at the office in a flash. Fantastic.
- It is not as 'intuitive' as I would like it to be - mainly for setting up a customer with it - I always have to 'remember' how to use it
- The Video view through the remote person's cell phone should be released to everyone - for all packages. I tried it, fell in love, and then found out that it was just a trial, (bummer) and that it wasn't actually part of the type of package we purchased. It is a very strong tool. I can see a million uses for it.
November 27, 2018
ConnectWise @ a Glance
I currently administrator 3 networks with ConnectWise software. In addition to these three networks, I use the software to help friends, family and colleagues with remote sessions for a variety of tasks. Some of the most common uses are; remote control of user desktops to solve technical and software issues, screen sharing and software installation and setup.
- Remote Screen Sharing
- Remote Desktop Control
- Cataloging of all desktop resources in one simple location.
- Autonomous software updates
November 27, 2018
My Experience with ConnectWise Control
I use ConnectWise Control in my role as IT manager to support my fleet of desktops, laptops, and mobile phones and tablets. It allows me more flexibility in terms of how many machines I can support and where I can support them from. I also have a role in our company's electronic security department (alarms, CCTV, and access control), and we use ConnectWise Control to help our techs in the field as they program or troubleshoot equipment. The software is also periodically used to remotely control the computers of our clients when they're having an issue with their alarm, CCTV, or access control software.
- It's easy to use. I have users in our electronic security department that struggle with TeamViewer, LogMeIn, Dameware, and other remote access solutions, but can use ConnectWise Control without issue.
- It does the job of multiple softwares (ad-hoc support, managed remote access, and web meetings) for the price of one. This reduces our total spend and reduces the number of systems we have to keep up with.
- It's fast. Compared to LogMeIn and TeamViewer, it's much faster overall and much more usable on low quality connections.
- I do wish there were a way to have unattended agents for mobile devices (phones and tablets). Some of my guys struggle setting up a session on their mobile device when they need help.
- I wish there was better support for Linux on the host side. I like to use Linux whenever possible, but it's frustrating that there's not a client for remoting into other computers in Linux.
- I wish commands didn't expire for offline agents. It's nice to push a command to a machine if it's off and not worry about the command timing out - I can know that it's done when the machine comes on.
November 27, 2018
Amazing product for a Support Tech
I have been using ConnectWise Control to support my end users for the past year and I love it. I had been using LogMeIn for several years prior and it became way too expensive. I did my research and moved to ConnectWise and I've never looked back. I couldn't live without the unattended access to manage my servers and also the ability to share screens both ways. It's incredibly simple to use and set up.
I'm a one man operation and I use this product multiple times a day to support my users. It's fantastic.
I'm a one man operation and I use this product multiple times a day to support my users. It's fantastic.
- Unattended access - simple and works.
- Ease of use - I just give my end users a code and I'm on.
- At the moment, I don't have any Cons to report
November 27, 2018
Saves time and money, Always works.
Across the whole company, it allows all my technicians to be able to remotely help all my customers, and remotely log in for a quick support session.
- It has great response times and is a great tool when trying to monitor up time and access to devices.
- It has a cmd applet to be able to issue command remotely, also has a live connection diagram to know if the device is online.
- It has the ability to keep a window live while rebooting which comes in very handy. When you open a connection then either you or the user reboots, your screen will stay open and just show disconnected, then automatically refresh your screen once the computer is online.
- I don't really have any issues with Control.
- I wish it would integrate with Autotask AEM/PSA.
November 26, 2018
ConnectWise a great remote session solution
With the increase in our workforce and the ever-evolving demands of cybersecurity, we decided to go with ConnectWise as a solution for our IT department. This tool is used by our IT infrastructure teams to help diagnose problems in the company issued work machines. We decided to use ConnectWise because of its compatibility with all commonly used OS including Linux machines.
- The product comes with a self-service toolbox allowing system admins to transfer files back and forth easily between remote machines.
- In ConnectWise the remote desktop connection works right from the browser there-by circumventing the need of installing additional software.
- The audio quality over a remote call needs improvement.
- It would have been helpful if we got a longer trial period to evaluate the product more thoroughly.
November 21, 2018
Superior remote access - That's all you need to know!
Used in providing remote IT support services. Helps reduce costs because most issues can be resolved quickly remotely. This allows our IT department to focus on other issues.
It helps our company to provide quick remote access to help our clients.
- Speed of accessing - remote access speed is great. It's just like sitting at the computer itself.
- Mobile - Access is very good, when on the road we can provide support from a device which is a big help.
- Fast access to client computers to provide exceptional romote support.
- Cost - I would like to see some promotions or discounts for long term users.
- Limited concurrent connection access - We are currently only allowed 3 con-current connections. Wish this was higher with the same pricing package.
- It's challenging for us to update client computers when a new version of connectwise comes out.
We have users spread out and it helps us to manage those users remotely.
- Copying files to and from the managed computer is very convenient. I use this feature quite often.
- The chat feature is my primary means of communicating with the user. This allows me to work on more than one client at a time since I don’t need to call them.
- Being able to share my screen during and instructional time decreases the time I work with the users.
- I like that I can chat with the user through the console without a remote session. This is much more polite and allows them to minimize or close sensitive information before the remote session begins.
- What gets me every time is when I mouse over the Essentials tab during a session. There are so many options there and it is placed in an where my mouse hits often. Because there are so many options, the Essentials tab fills the window. I have to move my mouse around to get it to close.
- This is honestly one of those solutions that works well every time, and I can’t think of anything to improve.
ConnectWise is currently being used to managed remote computers powering virtual tours at our customers' sale centers.
- Fast and easy deployment onto new computers
- Great User management and authorization, which makes it easy to set up complex access groups and give clients access to the right instances and machines.
- Great mobile and web support. We use both extensively, in particular on mobile where the iOs app has all the features we need.
- Easy to create new instances and onboard new clients
- We have encountered some dropouts on a few occasions, where the internet connection drops on the client computer, then recovers, but the ConnectWise client seems to stay offline. A manual restart of the computers was necessary to have the Connectwise client back online.
- Have the ability to kick out a user session. Sometimes users login on their iPad (ipad is always on) and forget to end their session taking a license seat and preventing someone else from starting another session. If we could have an admin 'kick out' a user or terminate their session that would be very useful.
- Still can't figure out how to wake up computers, in particular Macs, and be able to access them when they're sleeping. the client doesn't seem to be reachable at all. Would be great to wake up on LAN or something.
November 20, 2018
Connectwise is a workhorse
ConnectWise Control has made it possible for me to work on other things and still be able to provide support to the Users around our plant. It has drastically cut down on the time users need to wait for support. It is a great product for any I.T. person and makes support tickets much easier to process. Currently we are also using ConnectWise to take care of other locations and provide support to salesman that are on the road and it makes it really easy to solve a multitude of problems without the hassle of trying to talk someone through how to correct a problem on the phone.
- Allows for support on the go.
- Makes it easy to support an end user or customer.
- Cuts down on the time it takes to process a claim ticket by allowing instant control over the computer in question.
- The interface could use a little work so that you don't have to search for quick commands to send the computer you are connected to.
November 20, 2018
ConnectWise Control returns control of your IT service to YOU!
It is being used to allow for remote support of both monthly billed clients and one-off client service requests. Virtually every PC we work on receives an installation of ScreenConnect so should the client discover an issue that was either not resolved, or something new develops we are quickly able to connect to the system and review the situation first hand.
- Fast and stable connections
- Ability to transfer files during the remote session to give us access to the necessary tools
- Great dashboard that allows us to not only see which systems are online, but at a glance check how they are performing
- I am sure there are a lot of capabilities we are not utilizing due to lack of knowledge of these tools
- Having a more hands-on tutorial/manual would be a tremendous asset
November 17, 2018
ConnectWise Transforms Small Business Remote Access Support
ConnectWise is being solely used for the remote support of our customers and servers. It allows us an easier client experience compared to other programs. It solves the problem of having a quick response to client issues. It also allows us access to our remote customer servers in real time. We use the product across our team of support engineers.
- Customers just click on the link on our website to activate the download process.
- The detailed instructions vary depending on what browser the client is running. This is indeed a big strength compared to the competition.
- The grouped customer/server view is in real time without any human intervention. It allows us to immediately respond to server issues without having to start up a connect client.
- On slow links ConnectWise can be slower than the competition.
- ConnectWise is not always compatible with some PCs and their software configuration.
November 17, 2018
Great Product at a Great Price
ConnectWise is used across the entire organization to provide remote assistance to our offices and users. It allows us to assist with issues without staff present at all locations.
- Remote Assistance
- Remote Command Execution
- Easy Ad-hoc Remote Sessions
- Deployment
- Reduction of Lag
- Update to console UI
November 17, 2018
Simple yet secure remote connections
I use ConnectWise Control to connect to computers outside my organization for two purposes. 1. For briefly helping the person on the other end on an issue, and at the same time allowing them to see what I am doing for teaching purposes. 2. To take complete control over the PC without the need for them to be there.
It's really easy to use once set up. I am using it for business purposes and personal. I can connect to my parents' computers and fix them when they are not able to figure out the problem.
I use ConnectWise instead of setting up my router to allow me to remote in, using port configuration that is a security risk.
- Setup is simple and easy. Once trust is established between two machines, it's always available for the next time you want to connect.
- I cannot think of any issues that I have had. Other than a little laggy, I have never had any issues.
November 17, 2018
Reliable remote management and control at an affordable price!
I use ConnectWise Control to remotely manage and connect to a small office of about 10 computers and a server. I am the only one who uses it/manages it. It allows me to have access anytime without having to physically access the computers, as well as be able to see important information about the computers.
- Connection over the internet is reliable. I've never experienced any issues using it.
- Able to see computer status at-a-glance. It's incredibly useful being able to take a glance at a live computer to just check-in on things.
- In addition to viewing the computer, seeing helpful stats such as uptime is very useful.
- My only complaint is the navigation sidebar. I think that the naming convention seems a bit weird, for example, having to click "access" to sign in and view remote computers. I think that it would make more sense to have a "login" button and a "view computers" button, or something of the sort.
November 17, 2018
Cost effective and efficient!
We use Connect daily to troubleshoot issues and problems for end users on a daily basis. We would not get nearly the amount of work done without it. Needed software for our IT and IS groups.
- Easy remote access at any time
- Toolbox that offers more flexibility
- Organized list options
- Better support for multi monitor set ups. It would be nice to choose which monitors I'm working with when there are more than two.
- Ctrl alt dlt shortcut not hidden in a menu
November 17, 2018
ConnectWise Control is like Sitting Beside Your Customer
It is currently used to provide immediate support to organizations to which we provide managed IT services. It is used by our support team and it allows us to directly monitor the computers we manage and provide immediate support to end users.
- When a user requests support, we can immediately contact them and see, in real time, what they are trying to accomplish.
- ConnectWise Control allows us to interact with the computer as if we were sitting in front of it. Any requests for elevated permissions can be accepted by a support tech. Credentials can be stored and entered automatically.
- ConnectWise Control can be installed on machines for remote access to servers for after-hours maintenance, enabling our customers to continue work the next day without any downtime.
- Work with WatchGuard to allow control over their devices.
- Better storage of credentials for iPad and iPhone.
November 15, 2018
ConnectWise Control - Great product and excellent bang for the buck
I'm currently using ConnectWise Control to maintain software on a variety of models of PCs which are not on a domain. ConnectWise Control is vastly superior to the product we were previously using (and MUCH more reasonably priced). I would recommend it to someone looking for an easy and powerful remote desktop tool which won't break the bank.
- Easy to deploy
- Great performance over slower internet connections
- Excellent features such as file uploads/downloads and the ability to run scripts.
- The ability to connect to a mobile device would be a huge feature.
November 15, 2018
Smooth Remote Support
We use ConnectWise to easily remote into any of our Mac computers. It has an integration with our Mac Remote Management tool, Addigy. It's super easy to click to connect from the Addigy console and remote into users' computers to complete whatever task is needed. This tool is mainly used by our IT department as they are the main users of the tool, everyone else is just the recipient of the help ConnectWise provides.
- Smooth integration
- Multi-screen support
- Smoother movement
- Quicker connect times
November 15, 2018
5 Stars for ConnectWise Control
We use it to connect to client PCs which allows us to access equipment that may need servicing.
- Connects fast
- Easy to manage users and computers
- Cost effective
- Better administration controls
- Would like to see option to select which screens to view when there are more than 2 monitors
November 15, 2018
Why you need ConnectWise Control
I am an IT consultant and use ConnectWise Control as my exclusive remote control software.
- The ability to push commands without interrupting the client is amazing.
- The "toolbox" that allows for easy access to my favorite utilities is a must!
- The built in recording option is very helpful for compliance!
- None that I can think of.
November 15, 2018
Connects Wisely and Quickly
ConnectWise is being used exclusively in our IT department. It is especially helpful for our remote users who work from home or hotels.
- Stable connection
- Great features like scripting
- Able to block user input
- The new GUI can be challenging
- Most of the new features are easy to miss if you don't keep up with the updates
- Most of these features may be too much
November 15, 2018
Screen Connect does what you need it to
[It's] Used by the entire IT department to help resolve issues by connecting to users to see what they see and also take control of user's PC to resolve the issue.
- Connect to use PC
- Allow you to search and find a PC by user ID
- Control a user's PC
- If you close out incorrectly it turns off the service on the PC and you cannot re-connect
- Interface is clunky
November 12, 2018
ConnectWise Control is the best and easiest remote control software.
We currently use ConnectWise Control to support end users inside and outside of the company walls. It helps us provide quick and easy support to a wide range of users of different experience levels.
- It is easy to set up. It sets up quickly.
- The toolset within the product is great. I can transfer files quickly. I can reduce the quality of the remote screen to speed up the session on a slow link.
- I like the ability to control the user security. I can restrict what sessions each login can see.
- I have not found any missing features yet.