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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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November 05, 2019
ConnectWise Control Review
We have been using ConnectWise for many years now to help support desktop users and administer servers both on-site and off.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
We build various applications that support the operations of our business and with ConnectWise when something isn't behaving we are able to view remotely what a user is doing, control inputs, share files and communicate through the included message system. There's even an app that I have had to use on Android a couple of times which was pretty easy to use. There have also been a few times where, in the case of servers, I have been able to connect where RDP hasn't.
- Screen sharing is particularly good, even with multi-monitor systems where you can see all screens scaled or choose a specific screen to look at.
- Messaging is built in so you communicate with an end-user quite easily when needed.
- The connections tend to be pretty robust and seem to work well over low bandwidth, we have a few offices in India and sometimes the connection between India and UK can be a little poor but that doesn't present an issue for ConnectWise.
- Clipboard sharing can be a little hit and miss, though there is an additional file-sharing function.
October 02, 2019
ScreenConnect Saves Money
This program allows us to remotely resolve issues without having to roll a tech on site. This saves us valuable time and money. It's also built in to ConnectWise so it's easy to integrate and connect right to our customer's computers.
- Quickly connects to customer computers without too much trouble from the customer's end.
- Allows us to control UAC.
- Allows us to transfer files and remotely reboot and reconnect to their machines without having to start the process over.
- Sometimes getting control over UAC is cumbersome.
- Random issues connecting to macs.
- File transfer could be easier.
We use Screen Connect to remotely access every computer across all our business entities and customer networks. It allows us to easily remotely troubleshoot and resolve issues on pretty much every end-user device anywhere in the world.
- The connections are reliable and smooth.
- Transferring and receiving files from remote computers is straightforward and typically works perfectly.
- Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
- The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
- The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
- By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
- The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
- The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right
August 19, 2019
ConnectWise is a great product.
We use Connectwise Control in our everyday operations. We find it invaluable to be able to provide support instantly, securely and problem-free. The benefits have provided us with the ability to better serve our customers in a way that far outpaces our rivals, setting us apart. Can not complain and would recommend ConnectWise to everyone.
- Secure
- Quick
- Easy
- Design in the dashboard
- More complex integrations
- The ability to add seats for clients to connect to their own computers
July 27, 2019
Why I love ScreenConnect, and will never look back.
We use screenconnect across our entire organization, it's a great product for remote access and support. Techs in all of our departments utilize it to assist customers remotely. From obtaining, and maintaining remote access to servers and workstations, to one-time access support for a customer that just needs a print driver installed - ScreenConnect makes the process painless from start to finish for our techs and our customers.
- ScreenConnect offers more features out of the box than many of its competitors.
- The database structure of the software allows far more configuration than many of the other applications I've used.
- It makes end user support more streamlined by giving our users easier access to the remote program.
- I'd like to see more support for older, or more obscure operating systems. We still have clients running XP or Server 2003 and it's a bit of trouble to get the client working, but really it would be more ideal if our clients just upgraded, but that's not always an option.
- It would be nice if there was some tie into a phone system so it could be used for conference purposes. Being able to give my participants a number to call into and join my meeting hosted on screenconnect [would be great].
- Not asking for confirmation before ending a persistent remote session. I personally have accidentally ended a few sessions I wish I hadn't and having a confirmation would be useful. But otherwise it's a wonderful application.
June 20, 2019
Remote support
I use ScreenConnect to connect to people I am mentoring in the bookkeeping and accounting space to solve accounting and record-keeping problems. It is used to provide training, demonstrations, and discussions around systems where screen sharing is essential.
- The ability to swap seamlessly between my local and the remote screen is invaluable.
- The ability to allow at the click of a button the remote user access to the local keyboard and mouse is also useful.
- The ability to choose which screen to share, or all screens can also be helpful.
- The ability to select sharing of multiple screens without sharing all screens or just one.
June 20, 2019
Support Dealership on ConnectWise Control
We use ConnectWise Control to support our clients who use our software across the US and Canada. Any time a simple screenshot isn't enough we need a live session. One thing we really love is that a tier 1 support agent can work directly with the customer, and when they get a session started, we can get in and look at it from an IT perspective without the customer feeling like they are being passed around.
- Sharing sessions with other techs.
- Cross-platform support.
- Connection logging.
- Hostpass is awesome.
- Java, but there are only so many ways to provide cross-platform without driving up the cost.
- No recorded session for hosted version.
June 20, 2019
ConnectWise from the eyes of a CEO
ConnectWise is being used by our corporate IT help desk to provide support internally and externally to clients in remote locations.
- ConnectWise is very easy to get a support session going quickly.
- The end user does not need IT expertise in order to receive support via ConnectWise.
- ConnectWise checks all the boxes in regards to a remote IT support platform.
- No cons come to mind.
June 20, 2019
ConnectWise for remote access
I have used Connectwise as a remote access point from a home office. I am the sole user.
- It is easy to access my office computer remotely.
- Connection is quick.
- Graphics are easy to read.
- While the graphics are easy to read, both screens appear on my remote notebook.
- Having two screens rather than one makes it difficult to read (small print).
- It would be nice to be able to switch from one screen to another with a full-screen readout on the remote notebook.
June 19, 2019
ConnectWise Control To the Rescue!
We currently use ConntectWise Control both internally to access remote system and also externally to access client systems. ConnectWise Control allows our team members to be anywhere in the world and still access their systems.
- Remote Access
- Quick Remote Support
- Meetings
- None to note
ScreenConnect is being used to access computers remotely by the IT department for remote support. Many of our users are not on the corporate VPN so access to their computers from any internet connection is the problem this software is helping with.
- Remote Access
- Dual Screens
- Adjustable for lower connection speeds.
- Customization features like GUI changes.
- Pricing is pretty high.
June 18, 2019
Great features and excellent value
We use Connectwise Control to provide support and maintenance for our clients. This is either on an 'on-demand' basis or as part of an ongoing maintenance/support agreement. We support both the end-user with IT issues and also use it to maintain server infrastructure. As we are an IT service provider, Connectwise Control, is absolutely essential. It allows us to perform our day to day tasks. Being able to start up ad-hoc support sessions easily from both the web app and via a mobile device is critical. In fact, being able to support end-users and initiate a remote support session from the smartphone app is by far the most useful feature to us as a business. As we are often out of the office and may be required to provide remote support at short notice without having access to other devices. Being able to do this from a smartphone is the 'killer feature' for us.
- It is very easy to initiate a remote support session from within the web UI.
- Remote sessions are persistent, but you can easily install 'permanent' access from within the basic support session (which helps with Mac in particular).
- The client installer for remote access is very small for PC.
- When you reboot a Mac running a basic support session you lose connectivity. You need to install 'permanent access' to maintain connectivity following a reboot. It would be great if you did not need to do this.
- On Mac, you need to permit access to the app through 'Accessibility' options. This is since 10.14. It is an extra step which complicates the remote access process. It would be good if this was automated.
- When someone sends a message through the client app you need to scroll down the list of computers to find the indicator showing who left the message. It would be good if you could click a link or button near the top of the screen to show you those computers that have sent a message.
June 18, 2019
Connect Wise Control: The Good, The Bad, The Ugly
Connect Wise Control is used to remotely assist our clients and perform work on their systems from a remote location when necessary. In some instances it's installed as a direct access client, in other cases it's on a support case by support case basis when the client prefers that approach.
- Provides relatively reliable remote access to systems not on-prem.
- Is relatively easy to and straight forward to use.
- Does a great job of waking up remote systems - better than other methods I've tried.
- The new interface seems more cumbersome than the previous interface.
- Getting a support issue resolved can sometimes be more difficult than it should be.
- Company information can get buried in back end databases and doesn't update when changed in the portal.
June 17, 2019
Best Remote Desktop Software Around!
Currently we are using ConnectWise Control throughout our entire organization. It has increased our productivity immensely and opened the doors to many remote opportunities that we did not have before. We are now able to monitor and assist our employees within seconds of receiving a call for help. It's been the best remote management software that I've ever used.
- Administrative Control. You can control everything from the individual roles that are assigned to each user down to the specific look of the application.
- Speed. The remote connection quality is the smoothest I've seen of the 5+ alternatives I've tried even on a slow connection.
- Ease of use. It's extremely easy to install the client on workstations and servers and connecting to the clients is as simple as can be.
- Bird's Eye View. I love that CW Control allows you to see the specs of each PC from within the main site as well as a preview screen of what is being displayed on the desktop.
- Commands. One of the coolest features of CW Control is that it allows you to send CMD and Powershell commands directly from the main website to any PC that has the client installed on it. No need to remotely connect first.
- The drop-down toolbar in fullscreen mode can get in your way when trying to close or minimize a remote application. If your mouse goes too high and bumps the top edge of the screen the toolbar will lower and you will close out of the remote session window instead of the remote application.
- Available hard disk space is not shown in the list of specs for each client. That would be incredibly useful for many IT professionals using this software.
- The "Meetings" portion of CW Control is lacking features to the point of us having to use GoToMeeting for our conferences instead.
- Mobile app could have a better control scheme such as what TeamViewer uses.
June 14, 2019
ConnectWise Control makes me look like a Star
We use ConnectWise to connect with our customers. We use it primarily to quickly help customers when an issue arise in their software program. We also use it after a customer purchases our product for training.
- Quickly connect to a customer's computer
- Take screenshots and record a video of our session
- Allows us to take control of the customer's computer when needed
- It is difficult for Apple users to connect
June 14, 2019
ConnectWise Control Review
I use ConnectWise Control to connect to my client servers and PCs to assist with remote system and network management. ConnectWise Control allows me to connect remotely to these systems, with good performance at a reasonable price. Previous applications that I used (e.g. LogMeIn) continued to increase greatly in price to the point where they were uneconomical.
- Quick connection to remote PCs and Servers
- Easy to Use interface
- Ability to set up users with access to specific PCs
- Set up of users to restrict them to specific PCs could be a little easier
June 14, 2019
You owe it to your team. Get this!
I have used most other products on the market to support my customers. I have not found anything that comes close to the feature set and stability at this price. I could not be happier about using ConnectWise and recommend it to all my peers. One of the great things about the software, is the dev team is always updating and adding new features by listening to their customers. A++
- Cross platform support including linux
- Fast and stable platform
- Great feature set
- More CLI features that can be automated
- API framework
June 14, 2019
ConnectWise Control for IT Support
Seltek uses ConnectWise Control to access our clients' computers. It has been an invaluable tool for allowing Seltek to provide remote support to our clients. Not only does ConnectWise Control allow us to provide remote support, but is also allows us to gather information from the installed computers like hardware information and installed software. It also allows multiple technicians to connect to the same computer to collaborate on client problems.
- Allow remote control for clients computers
- Report creation
- Capture of hardware and software
- Support for Apple computers
- Two Factor Authentication
June 12, 2019
OneGeek's Connectwise
ConnectWise Control is being used by OneGeek, LLC to monitor our servers and customer environments. We use the product to provide remote support and do file transfers to servers and workstations. I like the fact that I can install software remotely and look at the event viewer and monitor other services that are running. Very good remote tool.
- Best remote control software with plenty of options.
- Add-ons are very helpful.
- File transfer is robust.
- I would like to see better support for the IOS platform.
- I would like to have more RMM features.
June 11, 2019
Great for remote support and meetings.
We use ConnectWise to support our remote users. We have the agent installed on their laptops for unattended access. We also use the support features to help independent remote users with issues on our website. Some of our Marketing staff use the meeting features to give demos about our products and website.
- Easy to connect to remote machines.
- Very unobtrusive, and easy to install and update.
- Great features and tools are available.
- It would be nice if the meeting feature allowed more features so that participants could control or contribute to the meetings.
June 11, 2019
Best remote tool in the business!!!
We use it to manage all of our client machines from a remote perspective. We are a continuum partner but find LogMeIn to not be good enough at scale as it is much slower than ConnectWise Control.
- Collaboration by multiple peers in the same session
- Speed of play
- Regular updates and improvements in security
- Better support for locking servers when disconnected, but not workstations
- Better security and definitely scalability
June 11, 2019
Remote access made easy
When a client has issues on their computer or even a family member's computer, I use this product to connect remotely to resolve issues.
- Update Installations.
- Remote access to devices.
- Grouping of devices by company and device within.
- Allows me to have custom links on the taskbar icon.
- Upgrades on my server, make it an option to perform an upgrade from the admin screen to the software.
- Having it require a windows login even if the device is not locked. This prevents people from hacking and logging onto other systems without a password requirement. Currently, it only asks for the remote devices password if it is already locked.
- Better pricing for the small and mostly personal use of the product.
I own my own computer repair business. I find it useful in implementing remote support for the convenience of the customer. Many customers find it more convenient to say "Can you just log in and fix my problem?" This way, they don't have to set up for me to make the trip on site.
- Ease of use. Just email the customer the customized link to set up the login session. No fumbling with the user having to type the link in the address bar.
- Great outlook integration to email link.
- Simple installation of the client software.
- Easy file transfer.
- Stores tools I commonly use to transfer immediately onto the user's computer.
- When the client downloads to the user's computer, many times there's a "can harm this computer" warning, which can deter the user.
- The "pre" join chat plugin could be more user-friendly for the user. This would make it easier to communicate with the user, even if you are already on the phone with the customer.
- Could benefit from video chat during the login session.
June 11, 2019
Connect Wisely with ConnectWise Control
We support over a hundred PCs and Macs with a two-man help desk using ConnectWise Control. There are solutions with many more features, but ConnectWise Control has the features we need without encumbering our staff with dozens of features we'd never need or use. The program is lightweight, and there are agents for Windows and Mac as well as a control program for Windows and Mac.
- Has great ease of connection.
- Provides CLI access with routines.
- You can leave notes for other support staff.
- Organization by the client.
- There are times when the Mac Agent doesn't allow the use of the keyboard and mouse. Once the user allows ConnectWise Control to control the computer, this is not an issue.
- You have to connect to use routines.
- There's no easy ability to run a reverse tunnel ssh to Mac and Linux agents.
June 09, 2019
Amazing and lightweight
ConnectWise Control is used to solve both problems with computers, for example, software issues. Other uses include technical help for people around the office and aiding others to understand and support ability with software use.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
I can offer support to users very quickly and effectively from within the company and outside of the company. ConnectWise offers incredible flexibility within our organization, and is considered to be one of the best support tools we have available.
- Lightweight. The software installation takes up very little space and has very little hardware impact.
- It's easy to use, very easy to access users' computers, and the features are absolutely amazing.
- It's stable. We've never had an issue since we started using ConnectWise Control within our organization.
- I would like the ability, when transferring files, to utilize a local network instead of using the internet. This can have an impact on time.
- I would like to be able to use dual monitor support for when I access users with multiple screens.
- I would like alerts on software crashes/unexpected crashes to problem-solve more effectively.