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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
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July 25, 2017
Best remote support software on the market!
ConnectWise Control was implemented as the remote support tool for all IT administrators, with a client installed on all end-user devices. This allows the IT team to troubleshoot or resolve issues with users who may not have their machine in the office (or remote users). ConnectWise Control makes it easy to hop onto an end-user machine without having to walk the users through an installation process, which makes resolving tickets and issues much faster than other solutions.
- Easy, lightning-fast installation of client software
- Almost immediate connection to client devices
- Intuitive control console
- Super useful features, including remote CLI and direct messaging
- Still no SAML 2.0 support (though it's in the roadmap)
July 25, 2017
Effective Support through ConnectWise Control
We use ConnectWise Control as an integral part of our support service, but for remote monitoring of systems (access sessions) and ad-hoc desktop support sessions (support sessions). By removing the requirement for a direct connection to the remote site, ConnectWise Control enables us to provide an optimal service for minimal cost.
- Access sessions enable us to monitor remote servers and identify potential issues before they become crises.
- Access sessions enable us to remotely monitor systems without requiring end user actions, thus making the end user's life easier.
- Support sessions are easy to set up, and give the end users a feeling of reassurance that help is so quickly and easily at hand.
- We've had issues with the screen sharing aspect of the product, often ending up with a blank screen.
- We occasionally have login issues on remote servers, where the Access session returns a blank screen.
- The revised interface for ad-hoc Support sessions, with the random 4 digit code, is not as intuitive as the old interface.
July 21, 2017
Good solution for most
Used to remote into all supported end-user terminals and workstations
- Customization
- Control
- Ease of use
- Would be nice to get better support for remoting into mobile devices
- Needs better organization of Access devices
July 21, 2017
ConnectWise Control Review
ConnectWise Control acts as our control center for the services we provide to our clients. We utilize it not only to monitor key client system hardware, but also to automate proactive maintenance and reactively fix common issues, as well as access client devices for real-time troubleshooting by our helpdesk staff. The integrations into ConnectWise Manage allow us to maximize our efficiency and ensure we capture all activities that create value for our clients and invoice for it.
- ConnectWise Control allows for easy implementation onto both client and prospective client networks. This allows for an efficient onboarding for a new client, and a non-intrusive way for us to see the network for potential clients during the sales cycle.
- The automation with ConnectWise Manage allows for the capture of all activities we perform, both automated and through our staff, for our clients. This ensures accuracy of billing and minimizes missed opportunities for revenue generation.
- Easy creation of automated scripts to perform tasks that happen frequently or simple fixes to common issues allows us to resolve issues without utilizing human capital, which in turn reduces overhead costs for our business.
- ConnectWise Control does not have simple "templates" that allow for monitoring certain devices more robustly than the basic monitoring services. For example, there is not a template to monitor Dell Open Manage. It can be done, but you have to either pay for consulting services to set it up or figure out how to configure it internally.
July 21, 2017
ConnectWise for the every day I.T. Administrator
ConnectWise Control is currently being utilized by the technology department here at Pettis County to provide both a way for IT Administrators to remotely access user workstations as well as a way for users themselves to be able to reach their workstations from outside of the work environment. It has been a fantastic tool to use in place of several other remote utilities.
- ConnectWise is fantastic at allowing control of what users or administrators are capable of accessing specific machines. It gives the ability to use it in a variety of ways given this flexibility.
- Quick. Quick. Quick.
- Fantastic response time when working on remote devices.
- Also has a mobile app that gives it even more flexibility and comes in handy for those unexpected times when IT Admins may need to get logged in quickly.
- The mobile app is the area most needing improvement. The left/right click system is hard to use and can be a pain at times to do tasks quickly.
- It takes a little bit to figure out the roles/rights/users/groups aspect of it all. It would be nice if there was a much simpler way to simply assign a new user to a specific machine or group of machines
July 14, 2017
Screen Sharing software that makes us look good.
Screen sharing to support our customers.
- Allows our customers to quickly allow us to share their screen.
- Being able to set the code to a default instead of typing one in. Our customers expect a certain code after a while so it's easier for them and us.
July 14, 2017
ConnectSkiesTheLimit is What CWC does for our team
We use this product to help manage our MSP model, managed services provider. We literally have the agent on every single desktop as a primary way to connect to those door stops and servers. We even allow some of our better customers to have remote access to their own desk tops within their company. Yes, of course, we charge for this. It is fast, it is reliable, it is smooth; easy to work with and most importantly when we have to do ad-hoc sessions the customer experience is perfect.
- Super easy installation even for the novice. You use what we often times have on the other end of an ad-hoc session.
- The navigation within the portal is extremely flexible we can group and categorize as we need to make changes on the fly with virtually no issues.
- Might be nice if we could drag and drop computers into groups.
- It would be awesome if we could add the registry on the workstations from a back end perspective.
Our company utilizes ConnectWise Control to provide attended and unattended support sessions for our clients. We have also used the meeting function to facilitate remote demos. Our company is new and small. All of us have utilized the software to accomplish a wide variety of support tasks for clients. The dashboard screen is easy to use and we find that with clients that have very limited bandwidth, such as single T-1 line, the connectivity is superb.
- Auto reconnect after a remote reboot command is fantastic.
- Connecting over low bandwidth is significantly better than Remote Desktop.
- It doesn't utilize a large CPU% even with multiple sessions running.
- There have been some issues getting the right installer for Windows 10. The default package would fail with an error. We had to cycle thru the various MSI, EXE packages to get the current one.
- Honestly this program is fantastic. The installer issue is the only thing that pops up as something that was a minor irritant.
July 14, 2017
Great Software that just work
We use it across the whole business.
We offer business solutions and virtual assistant services and therefore need to connect directly to our client machines for collaboration. With Connectwise control, we can manage clients remotely and not be bound by location.
We offer business solutions and virtual assistant services and therefore need to connect directly to our client machines for collaboration. With Connectwise control, we can manage clients remotely and not be bound by location.
- The product just works. The only time that it didn't work was when the remote client network was disconnected from the internet.
- Speed. For me to create a session with a customer takes about 30 seconds and that is if they have to download and install the client.
- Ease of use. Damn but it is easy to use. Click on create session. Provide information to client and voila you are running.
- When the customer downloads the client there are too many options. It would be great if the software can make the necessary adjustments automatically to suit the operating system.
- It is hard to think of improvements for a product that is already great.
July 12, 2017
ConnectWise Control makes IT Super!!
ConnectWise Control is used by the IT department to access workstations and servers remotely to provide assistance to end users and perform server maintenance. The software allows for the quick resolution of issues and helps end users show the IT department exactly what issue or problem they are facing in real time.
- ConnectWise Control connects to remote resources very quickly and works well over slow connections.
- ConnectWise Control reconnects to remote resources automatically after the connection has been lost due to reboot or connection timeout.
- ConnectWise Control allows the IT department to interact with users via chat which helps with problem resolution.
- ConnectWise Control offers great control over the remote session by the use of screen blanking and mouse and keyboard control.
- I would like to see ConnectWise Control automatically update the endpoint agents when a new version is released.
- I would like to see ConnectWise control provide more information about the end point in the console such as internal IP address.
- I would like to see ConnectWise control enable adding comments about remote sessions.
We mostly use ScreenConnect to provide remote support to our clients. It is used across our organization by all of our technicians to provide remote support to almost all of our clients on an as-needed/reactive and proactive basis (as necessary). Additionally, we have started reselling ScreenConnect to our clients for their use as a remote access tool (to mostly access their business desktops from home or while traveling).
- Self-hosted and therefore fully controlled and managed by our organization
- Provides a lot of features while still being very easy and intuitive to use
- Robust security and granular access control
- Lightweight resource usage
- Allows for company branding
- Great support
- Great pricing (at least at the time we purchased and were grandfathered into their pricing structure, although I still think their pricing is very competitive in the remote support/access marketplace)
- I know they were recently purchased by Connectwise, but it would have been nice for them to offer more MSP functionality within their package instead of having to get it elsewhere (or from Connectwise/Labtech)
- Better interface for customizing the software and services - it's a bit archaic and complicated to perform customizations
- Better implementation and security guides (for beginners using it)
- More plugins
- Better interface for submitting support tickets to ScreenConnect with less emails back-and-forth and a web interface for tracking current and previous support tickets
- Better messaging interface built-in for end-to-end communication with end-users
July 06, 2017
No other connect than ScreenConnect
I use ScreenConnect for at home use to my desktop at work. This allows me to fix things when [I'm] not there.
- Love that I can use the app on my iPad as well as laptop
- Easy to use
- Loads quickly
- The app has really small text
- Doesn't always log in
July 04, 2017
ScreenConnect all the way!!
Our help desk department uses ScreenConnect to remote into our users' computers and troubleshoot. Our national processing support center also uses this for the same thing. It works much smoother than gotomypc, teamviewer, and GoToAssist.
- Finding users on the network without sending them an email.
- Adding applications and downloads to the toolbox for easy installs.
- Screen resolution and speed is great when jumping on the machine.
- Before the last update we only had to consent once for the user to allow us to hop on- after the most recent update the user has to consent when switching profiles. This is a problem if we want to work on their PC at lunch.
- Not all users show [as being] online so we have to submit an email.
- Every once in awhile it does go down - this is caused by users not closing out their ScreenConnect sessions.
We use ScreenConnect to maintain our company's computers both in the office and in the field. ScreenConnect allows us to keep our company moving to serve our clients. We prevent problems from happening; not waiting for problems to occur.
- ScreenConnect is easy to set up. You can be up and running in minutes.
- ScreenConnect allows us to control a remote computer to update, install or uninstall software, maintain all software to be current for virus protection.
- ScreenConnect saves us from having to be at the computer to handle a request.
- ScreenConnect is fast.
- I'd like to see more instructional videos to help train a key office person to assist when needed.
- Learn how to run scripts, etc.
We use ConnectWise Control as a method of connecting with our clients to service and maintain their communications systems. Previously we used a variety of different tools and consistently had difficulty connecting remotely. ConnectWise Control has made the lives of our technicians easier, saving time and enabling us to serve our customers better.
- Single interface, to connect to customers a variety of different ways
- Ability to stay connected to systems and monitor and report when a connection drops
- Easy to use, combines what we used to use multiple tools for in one interface
- We have been only using connectwise control for 2 months and have not yet encountered anything we do not like.
June 09, 2017
Reasonably priced, flexible and powerful product
I run a small side business developing web applications. I use ConnectWise control to assist customers remotely, particularly when they have a difficult time describing the problem, or when their explanation of the problem doesn't make sense. Having a real-time view of the customer's screen, and being able to point to specific areas of the screen instead of describing it over the phone is a game changer.
- Remote screen control
- Drawing on screen
- Screen image capturing
- The "Access" feature is great, but the agent for Mac perpetually hangs on some machines. I suspect this has to do with multiple users being logged into the machine at the same time.
June 09, 2017
Sweet piece of software
We needed a lightweight remote control software to provide access across a mixed estate of cloud and physical servers across multiple departments; it needed granular access controls and flexibility around license numbers as well as being reliable. We had previously used another product, but its licensing costs continued to increase year-on-year.
- Robust - the service is available
- Configurable - for a technical department, most of the required options are configurable in great detail
- Lightweight - there is no extra cruft installed with the client
- Documentation is sparse, but support is knowledgeable when contacted
- User interface is not very slick
- Onboarding route for non-expert users could do with some guides
June 05, 2017
Unattended access support
ConnectWise control is used to remote computers for IT support and to work remotely. It is used onsite and off, and supports Mac and Windows computers. It is primarily used by myself.
- Unattended access
- Cross platform compatibility
- Launch sessions from webpage
- Screenshare speed
- File transfer speed
June 02, 2017
The Ultimate Remote Access Tool
The application is used for our busy helpdesk to provide service to multiple end customer sites. It's used by the service desk department mostly. Previously we had to use multiple solutions with no single pane of glass management (IPSec VPN/PPTP/RDP/Citrix) for separate customers. Now all is easily accessible from one website. The benefit of the application being available outside the office is that it makes it easier for engineers to work from home without having to double-hop (to the office and from there to an IP-restricted customer site) and struggling with double the latency.
- I love the way you can share the session with a third party - a winning feature in some of my cases. Getting a vendor to look at the server has never been easier.
- Updating the application and clients is very simple and worry-free. Simple next for server, update few clients, test, then just select rest and deploy update. Takes moments and works very well.
- Customization of the portal allowed us to quickly change the necessary bits when the company revamped its colour theme.
- Sorting customers and splitting them by company names could be a bit more user-friendly and automated (no alphabetical auto-sort!!)
- The clear local cache command could be made visible from the management page so that users don't have to look it up if they need it - shortcut/button of sorts that would run it locally.
- Creating a virtual appliance for example for VMWare would not be a bad idea - improved security, etc.
June 02, 2017
ConnectWise: IT tested, Linux Approved
We have used ConnectWise to simplify IT management and end user support across the entire network. IT has helped save time and money by allowing technicians to gain access to servers and workstations quickly and efficiently. The snapshot of computer hardware has also helped in asset management, allowing us to identify aging devices.
- GPO installation push with msi package
- 2-factor authentication
- Remote management
- The GUI has room for improvement
- Removal of ghost connections, sometime after "uninstalling/removing" an installation the listing sticks around
June 02, 2017
ScreenConnect FTW!
To offer support to all end-users and occasionally host meetings.
- Deployment for new workstations.
- Remote Support.
- Mass Restarts for update purposes. The ability to run commands is great!
- I don't find the software to be lacking anything in particular. It has everything I need.
May 31, 2017
Flexible, Fully Featured and Fast
ConnectWise Control is being used across our organisation as an alternative to having staff connect their home machines to our network via VPN. Our IT dept also uses it for end user support and remote administration.
- Lets multiple users connect concurrently to their individual machines.
- Highly customisable/configurable to your company's needs.
- Admins can access all machines or end users can be restricted to access only their machine.
- Linux version tends to hog resources and open multiple instances.
- Mac version lacks some of the functionality of Windows but this has improved a lot recently (e.g. screen blanking now works).
- Mac versions can sometimes fail to connect yet the screen on the host machine goes blank.
May 31, 2017
ConnectWise Control Review
We currently use ConnectWise Control for remote support of our clients' unmanaged workstations. We use the unattended access quite a bit and also allow the ConnectWise Control to integrate with ConnectWise Manage in order to simplify creating sessions for tickets that are being worked on in our PSA Platform.
- Integration with ConnectWise Manage and ConnectWise Automate.
- ConnectWise Control updates are quite often and you can see what they have done without reading patch notes.
- Thumbnail views have started being a bad resolution with recent updates.
- Survey prompts after several disconnected sessions get annoying for technicians that use the software on a daily basis.
May 31, 2017
ConnectWise is the cheaper better alternative
We offer MSP services and use ConnectWise unattended access to gain access to our customers' servers and workstations. We also offer support for WatchPoint products and use the software to remote into client workstations and servers to troubleshoot issues with software and remote environments.
- Unattended Access
- Fast Connection Speed
- Integrations
- It's hard to chat while remote controlling machines
- Setting up advanced features can be difficult
- Would be nice to have video chat option
May 31, 2017
Gain more clients with ConnectWise Control
I use ConnectWise as a remote support tool for my clients, I normally set up all clients that I onboard as unattended access. So if they have an issue I can easily drop in and fix the issue. This saves time for me and the client. 90 percent of the issues can be fixed remotely. [This] Saves the clients the trouble of bringing their computer into the shop.
- Easy to use after a few days of casual use, it's really simple to get the hang of.
- Transferring files back and forth is a nice feature.
- The hosted toolbox for tech installer files is a nice feature.
- Sometimes installed agents will show offline.
- The toolbox could you some work.