TrustRadius Insights
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
Reviewer Pros & Cons
Pricing
N/A
Unavailable
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
24 people also want pricing
Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(1175)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(476-500 of 613)Companies can't remove reviews or game the system. Here's why
May 09, 2017
ScreenConnect works well for our organization.
We are using ScreenConnect in our IT department to support users remotely. It allows us to install updates and fix issues and remains after a reboot.
- Remote Assistance
- Remains after Reboots
- Allows permanent installs
- None for our use case.
May 08, 2017
Detailed yet Simple Review
ScreenConnect is being used across the whole company. We use it for our break fix support for our customers. This is a good produce that can use some fine tuning but is a much more affordable option than a competitor that I was using before that out priced us from them.
- Easy to use.
- Quick install and small install package.
- Ability to throw screens to the size in a Windows platform.
- Ability to split two screens verses seeing only one or all.
May 08, 2017
Helping out? Finally!
It has been used primarily by myself (my boss uses a different software) though we are planning to move totally to ScreenConnect once licenses change. This is used so I can troubleshoot from home, when people cannot connect to our network, or when we need to transfer a file in a secure fashion. We are supporting 70 to 80 remote users.
- ScreenConnect has an easy layout and UI to understand. It's easy to change the view of the windows when using dual monitors and the chat window is easy to use.
- ScreenConnect is straightforward for adding users to the session, allowing emails or URLs to add the user.
- ScreenConnect helps with remote assistance, staying persistent across reboots.
- Transfering files have always been a bit of a challenge. A simple cut/paste would be easier and there have been times that I've had to use alternative ways to transfer a file. I would much rather have no user agents (remote persistent access not related to a session) than have shoddy file transfer.
- There have been situations where the session will show a black screen, which makes it nearly impossible to troubleshoot remotely.
- Creating multiple sessions can be difficult.
We use Screenconnect to manage all of our client's PCs. We also use it for "on demand" remote support. It has allowed us to provide immediate support no matter where we are at.
- Access to clients from anywhere.
- Reliable remote connections.
- Multiple methods of connection with the client.
- Setting up customized endpoints and personalized connection messages are too difficult. I want my tech's names to display instead of "cloud administrator".
- Better reporting on endpoint PC's hardware and status would be nice.
- Custom notifications would be helpful "email when and endpoint goes offline".
May 04, 2017
All the value at half the price.
We use ScreenConnect to support users of our software and to provide demos.
- Works with ConnectWise.
- Works well for both meetings and support -- without additional licenses.
- Allows the users to control when upgrades will take place.
- It does not lock the session or log out when connection is lost. You can end up with a computer with admin rights being freely available.
- The program does a poor job of organizing computers that can be connected to. It should at least allow the machines to be sorted by organization.
- It lacks a few bells and whistles that can be found in its competitors, but nothing that would be a deal breaker.
May 04, 2017
Great product, suits my business well
At the moment it's only being used by me, but it's on the long term plan to implement it for all employees. It's being used mainly for first tech support but sometimes for other more complex issues.
- Fast response
- Easy to use
- User friendly
- Sometimes I get latency problems - but on a very few occasions
May 03, 2017
ScreenConnect = Remote Support.
We use ScreenConnect for secure, unattended remote support. We chose ScreenConnect over TeamViewer and other competing systems specifically because of functionality, but a secondary benefit is reduced operating cost, branding, and more relevant functionality.
- Branding
- Security
- Uptime / effectiveness
May 01, 2017
ScreenConnect is fantastic
We use ScreenConnect to provide remote support across all platforms. It's an invaluable tool to keep techs more productive and greatly reduces the need for onsite visits to fix/help with even more than just minor incidents.
- ScreenConnect is always available.
- This program doesn't intrude on the PC resources as others have done.
- The dashboard could really use an easier method for grouping PCs by physical locations
April 28, 2017
ScreenConnect offers great features at a great price.
I use ScreenConnect to support the IT needs of my entire organization. I support onsite employees as well as employees in other states and the United Kingdom. I am able to keep employees' downtime to a minimum by rapidly connecting to their machine and resolving issues quickly. ScreenConnect allows me to be in multiple geographic places at once without leaving my office.
- The employees I support have an easy time getting connected to sessions no matter their tech savvy. I have used other products that were not as user-friendly for the end user.
- ScreenConnect works great out of the box but allows the administrator to do a great deal of customization if necessary.
- Allows my technical team to work together on an issue even though the team is not all located in the same place. Open sessions can be worked together or passed among the team with ease.
- I don't have any cons at this time.
We use ScreenConnect across the whole organization for various applications. The primary use is for remote troubleshooting of our computers across two geographic regions. Most computers are located in the offices but we also have laptops out in the field so this reduces walking our users over the phone for troubleshooting or having them bring their laptops in. The secondary use is for remote access to our desktops for our employees to work at a different location (home or alternate office).
- It quickly connects to remote desktops, including remote Wake-on-lan that always works.
- Ease of use and UI.
- Customizations/branding possible.
- Setup is easy and can be as detailed as you want.
- Multi-windowed desktop is handled well. It is also easy to view and control multiple remote computers at the same time.
- Easy to deploy and also to update the hosts' software later on with new releases.
- Our default setting for remote access is to blank the remote screen and block local access. Sometimes this causes issues when we connect to a host where both parties see the black screen. Currently, users need to unblank and reblank the remote screen to see the desktop properly remotely.
- The drag and drop file exchange doesn't always seem to work but you can always send a file/folder using the built-in toolbar.
- Would like to see the possibility to fullscreen a dual monitor remote setup to a dual monitor local setup easier. Current process is to separate the two windows and make them each fullscreen independently.
April 27, 2017
Few words on a Screen...
Screenconnect is used by developers to connect to customers behind firewalls where the customer is responsible for the security of the system.
- What I like most is that the client can be on any operating system; in my case Centos 5 to 7.
- Recording of a support session might become more obvious.
April 26, 2017
Awesome Screen Share Software
I use screenconnect to connect to my customers for support of their Avaya phone systems. It allows me to do simple moves, adds and changes along with other troubleshooting or programming needs without having to go on site.
- Easy access for the end user.
- Great file sharing between computers.
- Simple for any company to use to screen share.
- None at this time
April 26, 2017
ScreenConnect is an amazing fit for my IT firm
ScreenConnect is used to connect to all client PCs with my Access Agent installed. It is also on my support web page to connect sessions.
- Quickly deploy agents
- Fast connection
- Cross platform
- iOS app is lacking some features
- macOS unattended installs sometimes do not work
April 26, 2017
Small businesses with tech support need ScreenConnect
I use screenconnect to support my clients online. When I can't be at their location, screenconnect allows me to do almost everything remotely. I can observe the error that is occurring and then try to resolve it as if I were standing over the clients shoulder. I also use it to conduct maintenance on the hardware when the client is closed which is usually off hours.
- Quick connection.
- Allows customizations to software to keep with my branding.
- Allows more than one connection at a time.
- Will reconnect after reboot.
- Allows file transfers from a remote machine, or to a remote machine.
- The file transfer interface is a little confusing. I would like to see a browse button and allow you to place the file where you want it, while doing the transfer, instead of having it go to a predesignated location.
- It would be nice to be able to give a name to the user as you chat, it says administrator. I think my users would rather see my name to make them more comfortable.
I use it to do remote support for my various clients. They have small and large issues that need remote IT help. It makes it a lot easier to manage a computer without having to go in the field to troubleshoot most problems. I can either have them connect up remotely with an invitation I send or I can set up anytime access for myself to log in anytime until the problem is resolved...this is great for problems I have to wait for or babysit.
- Allows me to get users connected quickly via email
- Allows me to set up a permanent connection for anytime access
- Is quick and generally reliable
- Support is responsive when I've needed them
- Connecting Mac computers is challenging
- A remote keyboard for when I need to press certain key combinations or use function keys I don't have on my keyboard
April 26, 2017
ScreenConnect with ease
Remote access to client systems. User doesn't have to be there.
- Installs an agent for after hours access.
- Quick email link for them to select.
- Multiple monitor support is a plus.
- Mac usage is spotty. Sometimes agent doesn't start in Safari. Chrome always downloads the plugin each time you connect.
- Don't like printer pass through. Was able to disable it though.
- More notice of updates.
April 25, 2017
Review of ScreenConnect
Our service technicians use it to connect to client machines in the course of daily work.
- Speed of connections is very good. We've used several other remote connection services over the years and this is by far the fastest.
- The service is frequently down (we are using the hosted version). So much so that we have considered moving it in-house.
April 25, 2017
ScreenConnect Review
Previously we used it to support customers of our software products. Currently, we use it to support our internal users and servers, as well as a means to connect to billing service clients to transfer files.
- Connects through firewalls
- Easily create and connect clients to temporary support sessions
- Easily set up permanent access sessions
- Screens depend on remote monitors bein connected, so can't change resolution or add monitors for servers without physical monitors being connected.
- Temp sessions run without admin permissions, don't show admin credentials dialog, so admin support tech can't perform admin functions remotely if the user isn't an admin.
April 24, 2017
ScreenConnect...Connect to the World in an Instant
We use ScreenConnect with all of our employees to assist in IT help with customers who are on the road. We love that if someone is out of the office we can easily help them with any issue and they can see what is going on. It has assisted in time because we do not need to drive somewhere or talk on the phone and have them explain the issue, they can recreate the issue and have us see it in real time.
- I love that after I need to reboot it easily reconnects.
- The ability to let the client see what we are doing so they feel more involved and may learn how to address the issue in the future.
- The ease for a user to get connected without going through a lengthy process.
- I believe sometimes there is a lag in the mouse.
- The web page can sometimes be a little more confusing than I would like.
April 24, 2017
ScreenConnect allows us to move support in house
I utilized ScreenConnect to support our remote users throughout the country. [It was used for] providing technical support and helping them to troubleshoot issues that come up during their day. Many of our remote users never need to visit the office so this program provides a cost-effective way to keep them operating.
- Connection to users is excellent. Receiving notifications when users need support allows for quick turnaround.
- Chat and File downloads are quick and allow for support to easily support users.
- Users report simple usage of app when they need support.
- Implementation with popular communication programs such as Skype for Business or Slack. It would be great for a user to start a session right from a chat.
- Customized directions for users on companies home page.
[I] have multiple remote computers; it saves me time from having to travel and touch every computer. [It] allows me to access computers even when I'm remote.
- Quick setup. Small client setup is run on each computer. Don't have to click a lot to install.
- Easy to deploy.
- Small foot print on the computer.
- Really can't think of any. One of the best programs I've used.
April 21, 2017
An easy choice for remote support!
ScreenConnect has proven to be an invaluable tool for our business. We provide IT support and maintenance for local business and residential customers, and ScreenConnect's flexibility has allowed us to use one tool to provide support for both customers on a managed service contract as well as those looking for one-off break-fix support. ScreenConnect integrates seamlessly into our website, and requires minimal input from the customer, allowing us to provide them with a simple and pain-free experience. We've used a few different remote support tools over the years, and our customers agree that ScreenConnect has provided the best experience for everyone involved.
- ScreenConnect integrates perfectly into our website to provide a company-branded portal that is visually appealing as well as effective and easy to use.
- Starting a remote support session with ScreenConnect is very easy, both for the technician and the customer. The software requires minimal input from the customer, and we had little to no issue getting sessions up and running.
- The customization options in ScreenConnect are surprisingly robust. While other software providers require additional (sometimes excessive) fees for the ability to white-label their software, ScreenConnect happily provides the ability with no added charge.
- The only issue we ever had with ScreenConnect was connecting with Mac computers. The latest versions of OS X blocked the ScreenConnect client by default, requiring us to walk the customer through steps to disable certain security options over the phone prior to initiating a remote support session. This proved to be problematic, but as I understand it, the ScreenConnect developers are currently working on a solution.
- I'd honestly like to include more cons, but I can't think of any.
April 21, 2017
ScreenConnect - for a fast remote experience.
Screenconnect is a great way to handle remote support calls. It literally saves me hundreds of dollars in gas/car/dry cleaning fees. I have used quite a few remote session solutions and everyone of them took 30-60 seconds to connect. It always ended up with me telling a client (politely) to wait. Screenconnect has me working on a desktop within 5 seconds of joining the session. It is extremely fast. The commands to reboot, change resolution, notes, etc., are right at my fingertips.
Anytime I need support from Screenconnect it’s a quick chat session away (I have not tried the phones as I prefer chat). It is far less expensive than other solutions I have used - a real bargain and they are a great partner to my business model.
- Fast deployment
- Fast Connection
- Reliable connectivity
- Better Android App
- Android App that remembers password for faster login
April 21, 2017
Quite happy w/ ScreenConnect
Used by two IT support staff to remotely assist end-users with all aspects of their desktop applications and enterprise apps, as well as maintenance, upgrades, troubleshooting, & training.
- Easy to set up and use.
- Doesn't muck-up the video settings on the remotely connected device.
- ScreenConnect adds all of the printers present at the host to the client that it connects to. This mucks-up the remote settings of default printers and is a pain to remove all the superfluous printers that seem to remain present even after the session is disconnected.
- Ability to create a VPN between host and client would be nice.
April 20, 2017
ScreenConnect Review
Mostly it is used by the information technology team to diagnose and address problems. It provides an easy to use and secure method of access to remote desktops.
- Screenconnect is robust. The remote sessions are fast, and the overhead on the remote PCs is minimal.
- Screenconnect is flexible. You can deploy it easily from a script to populate your entire network, or you can set up one-time sessions.
- Screenconnect is secure. In today's world of IT where every entry point is a possible intrusion this is paramount.
- I don't really have any complaints with the product, so it's hard to find room for improvement. It simply does what I wish it to. Make it cheaper I guess? But it's already cheaper than most alternatives.