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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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(501-525 of 613)Companies can't remove reviews or game the system. Here's why
April 18, 2017
ScreenConnect!
Our company uses ScreenConnect to remotely connect, and manage all of our company's computers across our three remote campuses. This product helps our company quickly and efficiently respond to help desk tickets regardless of our location, or the location of our clients. Since its installation, productivity and responsiveness have increased dramatically.
- Allows simple and quick remote access to all of your clients.
- Allows you to communicate clearly with a client through its chat functionality
- Allows you to quickly add all of your computers through the Access installation
- Better Macintosh support
- Better cross platform support
- Better iOS support
April 14, 2017
ScreenConnect makes a great API
We have a medical data portal that is used by remote neurologists to view a technician's computer in an operating room while the technician monitors spinal surgeries. We rely on ScreenConnect to be robust enough to maintain a real-time viewing of the remote computer's screen. We have about 4000 users with maybe 200 surgeries going on at any one time, all using Screenconnect that we built into our priority chat application.
- With the API, we were able to incorporate ScreenConnect directly into our chat program to make it seamless for the remote physicians to connect to their technicians.
- We have used other screen sharing programs in the past and even currently, like Join.me. With ScreenConnect, we have a license to run the software on our server plus I have an individual screenconnect license for general screensharing like when I do demos. We love this for the API that we use with our own chat program but I do find myself still using Join.me more often than ScreenConnect for doing demos. Join.me does have a better interface and I noticed that with ScreenConnect, I would get more delays or drops than Join.me when I use it for doing trainings or demos. However, for the API and running it on our servers for our clients, it is extremely solid.
April 14, 2017
So Happy with My ScreenConnect Purchase
I use ScreenConnect to remotely assist my clients. It has saved me time and money by making it quick and easy to get connected to a user. With the solutions I was previously using I would often spend more time trying to get connected than I did actually fixing the problem once I got in.
- Plays nice with firewalls and antivirus making it easy for even the least savvy end users to get connected without trouble.
- Interface is smooth with no lag so I can complete the task at hand without waiting for the remote display to catch up when I've moved the mouse or clicked on something.
- Fully customizable with my company logos and so much more professional than using a free product that isn't branded. It can also be embedded so that it's accessible directly through my website.
- The ability to automatically have the client reconnect to a session after a restart is particularly nice. Previously I would have had to make startup changes or have the user manually reconnect if I was disconnected.
- The toolbox feature is nice for keeping my commonly used diagnostic tools handy and ready to transfer to a client with a single click.
- The only thing I can think of that would make it even easier would be to make the connection more instant for the client. Something that can be downloaded and run with a single click rather than a file that downloads that they have to manually click on to run. But it's certainly not difficult to do as is.
April 12, 2017
Remote software that lives up to its promises
[It's being used for] remote access to client Ps for troubleshooting purposes. It's integrated with my company website to allow users to request sessions, join a session, or I can join with unattended access. As with most remote connectivity software, I can resolve most computer issues without having to go on-site, thus saving time and increasing productivity.
- Friendly user interface
- Simple to create installers for different platforms and clients
- Great mix of features and value
- Customizable for branding, reliable
- Messaging function is very useful and catches attention of clients by flashing an icon
- Files transfer easily, unlike other platforms I have used that did not work properly for transferring files of any nature
- Like that I can share my desktop if I need to show client something, and can communicate via connection as if on phone
- Useful annotation functions
- Multi-monitor support is not the best. You have the option of viewing each monitor individually or all , but the "all" option just creates a monstrous spread and does not open a separate window to represent each connected monitor.
April 11, 2017
Solid Product
We use ScreenConnect for remote support. The cost is right, the ease of use and reliability is good.
- Cost
- Remote end user login
- Learning curve is a bit longer than other providers
April 11, 2017
ScreenConnect is a great tool!!!
I currently use ScreenConnect in my IT department. I selected ScreenConnect because I am able to connect remotely to any computer in my organization and even some that are not. I was able to organize computers by department. Having ScreenConnect on every device also helps keep track of my inventory and who is using what computer.
- Remote Support
- Meetings
- Inventory
- Intuitive
- File Transfer could be a little faster.
April 05, 2017
ScreenConnect = Solid Connect
ScreenConnect is being utilized to across our various offices. It allows our administrators to cut out thousands of miles worth of separation between locations and make it as if we were helping them in the same room. Whether it is the basic printing device that is failing, to full software upgrades, ScreenConnect has offered exactly what we need for remote administration.
- Real-time inventory of connected devices is given with the ability to push updated client versions out silently.
- Unlike other remote management systems, ScreenConnect has a good balance between having all the tools you need without being a bloated program. I have not gone wanting for an additional option that is not part of the program.
- The support team is down to earth and helpful in any situation needed. It is similar to a familiar face instead of a mysterious corporation.
- There were some basic graphics and remedial styling with it until they recently updated things.
- On rare occasions, the client install will drop and the client will have to do a second install.
- The window that automatically opens once connected provides the best resolution, but it can get grainy quickly if the initial window is expanded into a larger view.
April 05, 2017
ScreenConnect to the world
We are IT professionals. Screenconnect is used for support.
- Easy to use.
- Support documentation is well written and easy to understand.
- Able to add computers to access remotely at any time or connect to a customer's computer by emailing a link or giving them a URL.
- Have had license issues. Not be able to access remote support when it states licenses are being used. Checked open sessions. Only one open. Paying for 3 standard licenses.
- Issue with VMs. With Screenconnect running on a windows 7 VM. VM locks and needs to be restarted.
March 31, 2017
ScreenConnect works for us.
We are an IT consulting firm. We implemented ScreenConnect so we could [service] our LogMeIn Central and Rescue accounts with a single unified product. The Connectwise integration is helpful as well. I'm not a fan that they don't let us import asset info from ScreenConnect just because they want us to buy LabTech.
We have four ScreenConnect seats and will be adding more in the future.
We have four ScreenConnect seats and will be adding more in the future.
- It's a great "live streaming" remote session tool. The Kaseya streaming was glitchy and LogMeIn Rescue is really expensive without agent support.
- Unlimited Agents is one of the deciding factors to replace the other products.
- The toolset that comes with ScreenConnect (remote commandline, tool box, etc.) is very helpful. It was one of the reasons it is a serious competitor to Kaseya.
- Agent management is a bit clunky.
- Not allowing asset/device integration with ConnectWise is just mean.
- It would be nice to get a discount if we use Connectwise and have multiple seats.
March 28, 2017
ScreenConnect Review - MSP
We deploy screenconnect to centralize remote access into our client environments. All of our support and technical project staff uses the product to support our customers. It helps us quickly jump into their environments without engineering a client VPN solution or other modes of access. It's secure and easy to maintain.
- It gets by UAC so we can remotely use our admin passwords on machines to install software and other administrative tasks.
- Centralizes everything in a SaaS solution so we don't have to maintain another server.
- Its secure and enables us to quickly install the product and get to supporting our customers in a shorter span of time.
- We could use an integration into our help desk, FreshService. This would enable us to click on a user to gain access to their PC or click on an asset item in freshservice.
- More reporting on who is connecting and for how long and what is being done when connected. It would be a really cool feature to auto record sessions and store them in the cloud or attach directly to the ticket as an audit trail.
March 27, 2017
ScreenConnect - the best way to connect to your users!
Our technical staff - IT, web, phone and telephony staff - use ScreenConnect to remotely support our client networks.
- Toolbox is amazing
- Remote commands
- Audit log of users connecting to machines for compliance.
- Can't think of any!
March 27, 2017
ScreenConnect, great tool for computer support!
Our organization uses ScreenConnect to access client computers and servers remotely for support. The business problem it addresses is to quickly and efficiently solve a client's problem.
- It is quick and easy for my clients to allow me to access their computers with ScreenConnect either through a web browser or email link.
- I really like how ScreenConnect allows me to use my dual monitors and see my client's dual monitors.
- It is also very easy to add multiple computers and servers that I access on a regular basis.
- A shorter URL, some people that aren't real computer savvy have a difficult time understanding and typing in screenconnect.com
March 27, 2017
ScreenConnect, a boon for for IT administrators
We have a client base of around 100,000 customers under the software assurance program we provide. Screenconnect saves the technical operations department the hassle of email instructions and over the call instructions for customers to follow. Instead, it allows an efficient mechanism to remotely access the system based on multiple platforms through a single tool and support them all.
- Easy remote access feature through links or a secured code with encryption facility.
- Session recording features to enable the quality department to assure adherence to guidelines.
- One click connect access through .exe application installed on Client PC.
- Report management could have been better in terms of interface.
ScreenConnect is currently being used across the entire organization. It allows users to work remotely when needed and for IT support to connect to their desktops when they need assistance. The functionality and ease of use are great even for the less technical users.
- Ease of Use - user logins with their id and has the choice of just seeing their assigned computer, all computers, or some mixture of the two depending on security permissions. Searching amongst multiple available computers is as easy as a search.
- Ease of Deployment - End users can easily install the tool and select their username with minimal direction.
- Secure - Unless someone has the administrator ID, I am confident of the security of the tool.
- The ability to transfer files (Windows Explorer) to the remote desktop without taking control of the screen would be a nice feature.
- System resource reporting available remotely would be nice so you could check this in the background.
March 24, 2017
ScreenConnect in the Wild
ScreenConnect allows me to connect and support my clients, it also allows customization of the installer and from the dashboard I can view the status of connected clients. Wake On LAN allows me to access clients after hours even if they have forgotten to leave on their PC's for maintenance.
- WakeOn LAN is vital for client access after hours, especially when clients can forget to leave their computers switched on
- Customization of the portal and dashboard
- Plugins to enhance the experience such as remote computer specs, scripting to automate tasks, running processes
- Organizing clients into expanding folders instead of a long list
- Screen refresh is not the fastest out of remote admin software, but the latest version is better
March 24, 2017
ScreenConnect-Be in more than one place at the same time
I am a sole proprietor that operates a tech support company. I recently moved away from the town where I had many clients. My clients were still interested in working with me. ScreenConnect makes that possible. I am able to earn money from afar because I use ScreenConnect.
- Able to connect with my clients anywhere I have the internet.
- The Admin console is easy to navigate. All the buttons are where I would expect them to be.
- Client installation is easy for those I am supporting. Even the most non-tech person can do it.
- Provide better groupings by organization
March 24, 2017
ScreenConnect does the job
We use screen connect to support our clients. Often we have to resolve complex problems without any on-site expertise, so without a reliable remote tool, we would not be able to provide our professional services.
- Easy to use
- Reliable
- Full set of features
- Compatible
- End user installation is sometimes suppressed by their browser.
March 24, 2017
Fantastic bang for your buck!
We have a two building organization that was taking far too much time to walk to user workstations every day. Adding ScreenConnect helped us to better support those users as well as our remote sales reps without ever leaving our desk.
- Easy for end user to connect
- Fast and reliable
- Easy to set up
- User security interface could be a bit easier to work with
- Custom URL for links
March 23, 2017
ScreenConnect - Easy to use
ScreenConnect is being used by our service department to remotely program telephone systems.
- Easy to use
- Integrates with our CRM
- No improvements come to mind
March 21, 2017
ScreenConnect Just Works
I have select users who either access specific machines or a series of machines in their respective departments. My users are in a mixed environment of Mac and PC. Compared to our last solution, we ran into many problems when connecting to Mac machines. The main concern was the increased lag of the connection. ScreenConnect has resolved this solution and my users are very happy with the switch.
- Connection speed within the Apple environment - With previous solutions, the remote connection on a Mac was always slow whether I was connecting from home or from another computer on a 1GB network int he same server room. ScreenConnect works well with both the PC and the Mac.
- Mobile App - As an admin, the mobile app is very friendly. I particularly like the user experience of the emulated mouse.
- Documentation - There are some features that do not have a simple GUI interface, for instance, setting up a Remote User group based on the person's login. However, the documentation is readily available and thorough.
- Customer Service - Companies with great customer service ranked highly in my opinion. The ScreenConnect team is not only knowledgeable about their product, but they are always friendly and helpful whenever I call.
- Ease of providing an install file to install on multiple machines. Each time I have tried to download an installer build for another machine, the computer never connects to the ScreenConnect servers. The only way I am able to successfully install ScreenConnect is to log into ScreenConnect on the machine I want to connect and then download the installer build to install.
March 20, 2017
Quality Product at an Affordable Rate
We are a multidiscipline consulting engineering firm and we utilize ScreenConnect in multiple ways. We use it for providing our field employees remote assistance as well as to provide support for our clients. It has made us more efficient by being able to provide our clients hands-on assistance, instead of just walking them through the process via phone.
- ScreenConnect is very user-friendly and easy to use for anyone.
- ScreenConnect tools are very useful and easy to use.
- ScreenConnect is a quality product at a very affordable price.
- Some clients have trouble installing the client on their end.
March 17, 2017
Great Software for Remote Access
We use it to troubleshoot problems at remote locations.
- We are able to see what employees are doing at remote locations.
- We are able to help employees at remote locations with issues they may be having.
- We have the ability to see what the issues are in real time and solve the problem quickly.
- Sometimes the the screen does not refresh fast enough.
March 17, 2017
Connection Accomplished
We use ScreenConnect to access the computers of our clients when they are having technical issues.
- Ease of Use
- Great Connectivity
- Re-install is a hassle if initial install failed.
March 17, 2017
Tech support made easy
We tend to have professionals who have trouble grasping the technology of today. Screenconnect allows me to show them how to correctly operate the website or technology. The big advantage is the ease of showing them how to connect. It virtually leads them through the process. Other programs require me to walk them through accessing the support program, by that point I might as well just walk them through verbally.
- Ease of use
- Graphic and animated instructions
- Easy to follow buttons, and features
- Gets blocked by spam filiters
- I don't have many bad things to say
- It meets our needs
March 17, 2017
ScreenConnect Success
Our IT Support team uses ScreenConnect to access client computers in case of issues.
- Easy access
- Fast
- Great connection
- Re-install doesn't take when Screenconnect poorly installs the first time.