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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.484%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
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ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
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March 01, 2017
Great remote access solution for small business
I run a small IT consultant business and we use ScreenConnnect for remote monitoring of servers and workstations to help us keep our infrastructure online and operating effectively.
- Excellent video compression
- Good variety of tools available for communications and file transfers
- Good value
- Mobile interface is a little clunky, can be difficult to navigate
- Would like a desktop application to launch instead of being forced to use a web browser
- Branding options for customer portals
February 28, 2017
Wish I had purchased sooner!!!
ScreenConnect is used across the whole organization. Keeps me from having to leave my office 10 times a day to help others with new software issues, computer issues, and printing issues.
- Easy access to other users' computers
- Easy access to my computer from home
- Easy to view employees' monitors while they are working
February 28, 2017
ScreenConnect great for MSPs
We use ScreenConnect to remote to our clients who are having issues with our agents, or do not have the agents installed yet. ScreenConnect is the easiest tool I have run across for getting the users connected to a remote session, and gives the greatest functionality. So many other tools require five or more steps to get connected, but ScreenConnect is super easy to explain to someone over the phone.
- Easy to walk users to connect to a session over the phone
- Easy to switch remote sessions to access clients
- Customizable page and domain so it's easy to tell users where to go and see our logo
- It would be helpful if you could show two monitors as separate windows, instead of one giant connected window
February 28, 2017
ScreenConnect Remote Desktop...ROCKS!!!
We use SC in our HelpDesk department. Our HelpDesk use SC to help our customers with software related issues, giving demos of our software, and install. We are glad we found SC because the price point is affordable, compared to some other remote desktop software providers.
- There is no lag in the software. Other remote desktop software there is a lag in connection and using the mouse.
- SC offers a ton of options to help out the end-user.
- SC needs to fix an issue with clients always having to download the client plugin to use SC again. The first time I can see, but to keep installing it is a waste.
February 24, 2017
Save money and get more features with ScreenConnect!
I am using ScreenConnect as a personal solution to access both my servers remotely as well as for accessing friends' and family computers that I regularly support / help with. My day job does not require me to have remote access to anything, therefore I do not use ScreenConnect "professionally". I have however recommended it because it is a great alternative to logmein and other, more expensive, solutions.
- Quick Remote connections
- Easy to understand web control interface
- Cost effective
- Cost effective solution
- Video performance could be better
February 24, 2017
Satisfied ScreenConnect User
ScreenConnect is used by our support staff to provide technical support and training services to our clients.
- Very quick connection.
- Can have multiple sessions open.
- Supports 2 factor authentication.
- Reporting is our largest issue. Reporting on access by client for example does not exist.
February 21, 2017
ScreenConnect - An excellent tool for managing large numbers of remote computers with minimal staff
We currently use ScreenConnect to support faculty and staff at one of 5 locations within our school district. Prior to ScreenConnect, issues being experienced by a staff member in another building would need to wait until a support specialist could travel to their location to provide service. Now they can provide the service needed from any location, greatly increasing the time to resolution.
- Remote PC and Mac administration - Allows simple and fast access to staff computers from any location.
- Easy administration of the managed ScreenConnect computers. We can organize the many we manage into simple groupings, making it easy to find them online.
- Better zooming from the technician perspective. With some systems, the client's "screen" is simply too small.
- Client connection speeds can lag on slower PCs.
- During a connection, the tools that hover above the screen can accidently be hovered over, causing them to expand. They then get in the way. I'd rather have them less likely to be selected.
February 21, 2017
ScreenConnect isn't REMOTEly awesome, it is Amazing!
I use ScreenConnect to make it easier for my clients to get remote support from me. The backend management also allows me to better stay on top of problems sometimes before the client is aware of them. Being able to remote in to solve problems they have saves me so much time instead of driving to each location separately, it effectively multiplies my time and ability to handle more clients.
- The ability to reconnect after dropped connections or restarts is far ahead of the other remote clients I've used in the past.
- Management of saved connections and the ability to remotely update with little to no interruption is an amazingly simple idea, but implemented very well.
- Allowing for individualized deployment packages to be created from the management control panel.
- The licensing seems a little wonky to me, though that could be as a fairly new user though.
February 17, 2017
ScreenConnect is a powerful bargain alternative to LogMeIn
My company uses Screenconnect to support all of our remote users through support sessions and training sessions. It replaced Splashtop after using that platform for a year and LogMeIn for 3 years. It is my favorite of the bunch because of its ease of deployment and customization options for such a low price.
- Screenconnect allows for my customers to send me messages through the agent on their machine. It allows canned responses when I am away from the console.
- Screenconnect allows for permanent access to be installed very easily when in a temporary support session.
- Screenconnect allows me to brand the system in all ways from the icons used for the agent in the taskbar to the support portal that my customers see.
- The configuration of screenconnect can be a little daunting for people who do not have HTML/CSS/XML experience. Even though there are a ton of options, they are a little difficult to understand.
- Permissions for additional users could also be more straightforward if you want to limit those users.
February 17, 2017
ScreenConnect is awesome!
Currently, we are using within the IT support desk to remotely support our restaurants.
- Ease of use. Intuitive interface. Very simple for IT team and users to utilize
- Feature set compares to bigger names in the support application marketplace
- Interact with applications other than just screen sharing
February 16, 2017
Screenconnect is great!
The entire organization uses the software for remote support of folks having IT issues. Remote access for servers means we are able to control and correct issues as soon as we find them, and the ability to quickly generate one time support sessions and email or text the link to customers means getting connected is no longer a major ordeal.
- System is reliable - it just works and is there when you need it which I can not say about all previous systems I have used.
- Upgrades are smooth.
- Remote performance on the latest version is much improved from older versions.
- None - it does everything we need it to. The last thing I want is a piece of software that tries to do everything and ends up doing nothing well.
February 16, 2017
Reliable and cost effective
I use it to connect to my customers and family members to solve PC issues, do updates, backup, etc.
- When Windows starts a reboot and stops on a screen to tell you that applications are open and gives you the option to cancel or close them - ScreenConnect shows that screen - LogMeIn does not which puts a remote computer in limbo.
- Easy to set up deploy.
- Seems to be pretty reliable - I haven't really had any issues since I changed over.
- Speed, which has improved but a little faster would be nice.
- I don't care much for the drop down menu and Ctrl + Alt + Del button is awkward. I'd like for the menu to be cleaner.
February 15, 2017
ScreenConnect - connecting us with our render farm
ScreenConnect has been an invaluable tool for large scale projects our studio works on; our render farm equipment is housed in another location to our workstations, so ScreenConnect enables us to address any issues and perform troubleshooting on the equipment without having to physically go to the render farm's location. It also enables many of our staff to work remotely as the need arises, making sure we are as responsive to our clients and their needs as many are in different time zones to us.
- Clear Interface - ScreenConnect's interface is easy to understand and enables you to see all of your assets at a glance, which saves time.
- Responsive Customer Support - Any questions I've had for the ScreenConnect team were responded to promptly, and those I have engaged in a live chat have been able to process my query quickly.
- White Label Opportunities - We've been able to brand ScreenConnect in a few ways to blend in with our existing software, creating a comfortable working environment for our staff and contractors.
- Customization - We've tweaked a number of features to suit us, minimizing the impact our administrative actions have on staff workflow.
- Pricing - we'd love a per seat pricing structure; as our team size has changed we’ve been over the limit for the number of seats in our particular plan – the next plan up is significantly over what is required so we've gone without ScreenConnect access on some machines at times.
February 15, 2017
ScreenConnect is remote awesomeness!
We use ScreenConnect to support our users remotely and quickly.
- I think I like the ability for the users to get connected to me quickly and without much fuss. Of course, I still have users that struggle, but the ScreenConnect product seems to work the easiest for my clients.
- I like Mac OS support, that's pretty handy.
- Reboot and reconnect is a must have. Thanks for providing it.
- I would really like a ScreenConnect client for iPads, iPhones and Android tablets.
February 15, 2017
Why ScreenConnect
It is being used to support our customers remotely. It addresses the need to connect through a VPN and any other similar method which makes it easier to provide immediate support.
- Ability to chat
- Best is the ability to copy and paste from a location to a remote session
- Different join or authentication methods
- Cloud based
- The screenconnect mobile app needs some improvements
- It would be good to be able to group the session by its organization
February 15, 2017
ScreenConnect to inspect and correct is perfect.
I am the owner and only employee of a small technology solutions business. I also utilized independent contractors for various jobs. I currently use ScreenConnect for remote client support related to upgrade followup, software support, hardware/software troubleshooting and remote training. I also use it for business meetings with contractors and clients. ScreenConnect allows me to save time and travel expense by allowing me to deal with various tasks which do not require my physical presence.
- ScreenConnect makes client participation easy. Little effort is required on the end users part.
- The cost of ScreenConnect versus other companies was incredible. As a small business, this was a major factor in my decision.
- The quality of the connection between the host and client is extremely good. Very little lag is noticed when completing tasks on the remote PC.
- Connecting with others for meetings is simple and effective.
- File transfers can be slightly confusing but not a major issue.
- The mobile app does not allow you to save credentials. Touch ID would be a great benefit.
- Mobile App appears to be simply loading the website. An app designed specifically for the host may allow for better interaction.
February 14, 2017
After 15 years of chasing remote software, I found ScreenConnect
As a consultant with and for several companies I advocate for screenconnect with as many clients/contractors as possible, I currently have an individual support tech company and am involved with dozens of other small companies that all use screenconnect from a few users to a few hundred users.
- Quick setup of sessions with minimal amount of effort on the part of the client.
- Great tracking detail and connection information for quick access when you are supporting hundreds of installed clients.
- The fact that several companies can all have their own screenconnect installed on the same machine. Instead of one contractor using Kaseya, another using TeamViewer, another using VNC/VPN, or GoToMyPC,.... you get it, I try to get all vendors on a project to use ScreenConnect. Not only does it work but it stabilizes the environment and eliminates security risks with one low-cost solution.
- The last but most overlooked feature is the ability to connect at a command line level and execute scripts without bothering the working user.
- A choice to have screenconnect give a more prominent announcement of the presence of a tech and then give the client the ability to say no to the tech's session, without preventing the tech's ability to connect when the client is not at the machine. Meaning the default is connect, unless the client clicks "No connect".
- I find the meeting software clumsy when I am trying to connect several participants to a meeting on a server where no one, including the host is physically at the server.
- The ability to pretest a remote connection's network quality before trying to engage a meeting or support session. Sometimes the destination does not have sufficient bandwidth. I would like to know this before I have a client engaged in a session. You remote in and the session is a black screen or has black squares. And is severely delayed. If I know in advance I can reschedule the session or connect by another means.
- Maybe one in every 15 sessions the keyboard does not map correctly and no matter what letter I type it is the letter "a" on the other side or I cannot type at all. This seems to be more prevalent of a problem when one or both machines are an Apple.
- The ability to have multiple accounts on the same tab of a browser, right now I have to have at least three tabs open at once for all the screenconnect accounts I am using.
February 13, 2017
ScreenConnect Review
We use screenconnect to provide remote support to customers with active support contracts.
Many of our customers are spread over a wide geographical area, both this and the ability to respond immediately often make remote support a better option to being on site, especially when responding outside of office hours.
Many of our customers are spread over a wide geographical area, both this and the ability to respond immediately often make remote support a better option to being on site, especially when responding outside of office hours.
- Remote support - even at low bandwidth.
- See online status of terminals at a glance.
- Grouping and searching of remote clients.
- Logging of support - quick reporting of billable hours would be desirable, along with annotated notes.
- File transfer - could be much more seamless if remote files didn't need to be selected on remote clients' desktop.
- New pricing structure is very costly, self-hosted instance for multiple engineers offered previously would be desirable, current offerings are no longer competitive.
February 13, 2017
ScreenConnect makes it easy to connect!
We have 5 employees in our company that use ScreenConnect to connect and support our customers with their software applications.
- It is very easy to connect a customer either via telling them the website to go to and enter their name or to email them a link to use to connect.
- It is very quick and works across every operating system platform where our prior system had compatibility issues in this area.
- The feature to do remote host connections works very well, this is good for unattended machines or trusted customers that are not particularly IT savvy.
- I would like the ability to see all monitors and scroll across them instead of the need to switch between monitors. You can see all monitors at first so to speak but the resolution is so small that you need to pick a specific monitor.
- Sometimes, with multiple screens the sizing gets messed up but require just zooming in. Most users have multiple screens so making it easy to work with them it very important.
February 13, 2017
ScreenConnect Review
ITSN uses ScreenConnect to assist users that are not part of our corporate network. It simplifies support by providing remote access vs. telephone support. Support call time dropped dramatically while increasing customer satisfaction.
- SImple
- Quick
- Cost effective
- ScreenConnect has helped my business be more efficient and cost effective - allowing our work from home employees more time to do what they want - while keeping productivity up.
- Always happy when things get cheaper
February 10, 2017
Buy ScreenConnect
We use ScreenConnect just in the IT department to support our own systems in our local area of Houston, TX. Remote support is a necessity and this is a good solution. It helps solve every issue we have that can be fixed from a remote location.
- If there is an issue with a system time or date on the computer, most remote support tools will not be able to negotiate a connection. ScreenConnect is able to circumvent this problem that seems to effect software like LogMeIn (since the least time I used it in 2013).
- Dual factor authentication. Supports YubiKey, Google Authenticator, and OTP codes from email. Even though I don't use it, ScreenConnect supports connecting to a Windows group policy for this as well.
- The MacOS client does not use Java, which is a great thing from a security standpoint. The Linux client does need Java, however, this isn't something that impacts me as an end user.
- My biggest concern is the internal security of their cloud platform. Recently they upgraded their TLS and SSL protocols/cipher suites to disable insecure and broken negotiation techniques (which I'm very excited about), but the end user does not have control over what cipher suites or SSL/TLS protocols they'd like to enable. This may be a limitation with their choice of OS/web server platform, but it would be a neat feature to have.
- While the MacOS client does not need Java as I previously stated, it is lacking drag and drop support like the Windows client had, and it's missing printer support.
- Self-hosted is unaffordable for small companies. It used to be a great deal for the # of concurrent licenses but they've moved to a monthly cloud rate. This sort of goes back to my # 1 point. I wish to host ScreenConnect in a more restricted and secure environment than their Amazon AWS cloud platform. But I can't justify the cost of a self-hosted license for just 9-10 remote access points.
- The emailing features are extremely limited, and even with the Advanced SMTP plugin, I'm still struggling to get ScreenConnect to send emails via our work SMTP.
February 10, 2017
Unbiased ScreenConnect review
We use Screenconnect within our organization both internally and externally. We own 17 restaurants (each has a laptop and remotes into a central terminal server). The Screenconnect service allows us to instantly remote into our users' machines and resolve any issues that they're experiencing. We also heavily utilize the scripting function (deploying batch files, etc.).
- Ease of deployment.
- Ease of use regarding deploying software from within the toolbox.
- Ad-hoc sessions.
- The pricing model could use some work. We currently have 3 licenses, but if one is being used for a meeting, I am unable to use remote connectivity until a free license is available.
- The 3 seat license is a great deal, but price increases tremendously after that.
- I'm not a fan of Connectwise (worked for a terrible MSP who used it, so that's just personal preference)
February 06, 2017
ScreenConnect, the best you can get
I use it at my work to support all our clients. We integrate with LabTech and roll it out to all client machines. It's much much better than VNC. We use it for file transfers, remote support, and monitoring of all our client servers. We previously used VNC and it was very hit or miss. If LabTech goes down we can log in to the screenconnect console and use that.
- Being able to connect to a machine/server even if a DNS server is down or broken is a great feature, as we use LabTech a lot. If it goes down or a DC goes down we still need to be able to connect to devices, and screenconnect can still connect to devices, so its great.
- If LabTech is down, we can log into the web console and use that for remote support so we can still do our jobs and support clients.
- I enjoy the speed screenconnect produces, even with people using 3 dongles or that have poor internet service. We don't have any issues with screenconnect, compared to VNC where it will pause.
- Integration with other third party software could be improved, or a Windows application that can be used to manage PCs and clients, given that screenconnect can gather so much info about devices.
- It's hard to use the data that is collected because it's in a web browser if there was an application that could provide realtime data and alerts it would make it much more attractive as a remote support tool.
- We find some compatibility with older machines, like Windows 7 and certain graphics drivers, that I think could be improved, as all we see is a black screen.
February 03, 2017
ScreenConnect Connected Me to My users
ScreenConnect is used to allow me to remotely support all of my end users and servers without any issue whatsoever. It has replaced other solutions that did not fully allow me to provide support from anywhere in the world. The previous solution would allow support from inside the network only, but ScreenConnect allows for me to support my users anywhere and anytime.
- Easy remote support
- Great tools once you remote in
- I have had issues with the iOS app.
- I think the minimum number of connections should be higher than 3.
February 03, 2017
ScreenConnect for Remote Access is Great!
We use ScreenConnect in two ways. 1st we provide remote support to clients when they call and request it. 2nd we use it to provide unattended access to some regular clients.
- It is easy for the end users to get connected and there are several options to do it.
- Remote control is very fast
- Unattended access is much better than the competition
- Drag and Drop file transfer to the session rather than a file manager program.
- Printer connection between local and remote session is great! I can print to my printer from the remote session.
- It might be nice to have an option to be able to add quick links to frequently used commands so we do not have to use the drop down menu.