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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
(76-100 of 613)Companies can't remove reviews or game the system. Here's why
I have one login set up at our restaurant to allow the managers to remotely connect to the Aloha server, to run reports. The building is too small for an office, so the server was set up in an attic area. Being able to remote in for the managers has saved them a lot of time and provided more convenience in their job. I also have another login I use at our property management company to remote into the computers at properties that need IT assistance.
- Ease of Use to join sessions: being able to email a client a link to install ConnectWise Control on their computers without needing a degree in computer science has made my job easier and more productive.
- 2FA: ConnectWise Control having Two-Factor Authentication has made me more at ease with setting control up on our servers that hold sensitive data.
- Joining Sessions: ConnectWise Control is very quick when joining sessions. I have used other products where you have to wait up to a minute to get the connection. ConnectWise Control connects you in real-time, which makes a big difference in your productivity and in-patient clients.
- On organization: It would be great if we could set up sectioned off groups and control permissions to access those groups from other logins.
- A way to transition a support session to full-time access session.
- I would love to be able to run reports to see the connection history for each login.
May 10, 2019
Satisfied User
Services minor issues on client desktops either ad hock or through full-time connections. Allows me to recover Windows 10 clients after failed feature updates from Microsoft.
- Accessing desktops.
- Reboots and reconnects.
- Transfers files.
- Better grouping for access machines.
- The dual authentication process is awkward.
May 10, 2019
ScreenConnect Review
We have two departments that use the software. Our IT department uses the software to offer remote support to our existing customers to assist with hardware configurations and driver installations for printers and scanners. Our solutions dDepartment uses the software to support our Managed IT customers for software, hardware, and VOIP Systems support. We also use the software internally to manage our own hardware and software infrastructure.
- Its connection speed to a remote host is FAST!
- The technician user interface is simplistic and easy to use.
- Software is lightweight and works on multiple operating systems.
- Connection behavior differs between web browsers. Would like to see this step more uniformed.
- Reboot and Reconnect does not always work resulting in a new session to be started.
- Multiple Monitor Views are too small even on a large display causing you to switch between customer display screens.
May 10, 2019
Helps allow quicker problem solving
It is being used mainly by the IT department to deal with user problems, updating local software and downloading files to and from various computers throughout the company.
- Allows me to select a particular screen when a user has multiple screens.
- Moving files back and forth is very easy.
- Easy to update the program across multiple computers at the same time.
- I would like to be able to do file transfers to a computer in the background while not interfering with the local user.
May 10, 2019
Awesome Program
We use ConnectWise for remote support connecting to phone and voicemail systems for adds, moves, and changes. This allows us to save on windshield time and also a lower rate for our customers.
This tool allows us to respond quickly for all requests. The customer sees how fast we can support them using this tool!
- Easy to set up a new connection.
- Easy one click connections
- Does not slow down computer during use and is very responsive
- No issues so far
May 10, 2019
Great Product
It is used as a technical support tool. It helps diagnose computer issues with remote users.
- The connection is really fast
- It is really easy to use
- It is low cost
- I wish the backend interface was a little easier to use.
May 08, 2019
ConnectWise Control provides all of the features that we need with great licensing flexibility
We use ConnectWise Control to provide remote support and off-site systems management services to customers.
- ConnectWise Control has licensing terms that are much more scalable than other solutions, from small businesses to large enterprises.
- There is a lot of flexibility regarding permissions for users, both for IT staff and end users.
- It has both hosted and on-premise models.
- I would like to see more flexible licensing for the self-hosted model so that smaller businesses could take advantage of it
May 08, 2019
ConnectWise Control Review
We use ConnectWise in two ways:
- Primary use - Our IT team has ConnectWise access agents set up on all company computers. This allows us to monitor computer uptime and remotely administer computers. We occasionally run remote scripts against groups of remote computers to avoid hands-on or manual work on each computer. Additionally, we provide desktop support to end users as needed with the always connect ConnectWise access agents.
- Secondary use - Our training team uses ConnectWise access agents to project training computers onto conference room screens. A trainee can be using a point of sale computer, and the trainer can connect remotely from a projected screen so the rest of the training group can see what is happening on screen.
- Reliability - Once installed, the ConnectWise access agents stay running as long as a computer is online.
- Remote scripting - We are able to run scripts or batch files against groups of remote computers, eliminating the need to manually perform tasks on each.
- Updates - ConnectWise regularly gets updated to provide new features and resolve issues.
- Remote Desktop Experience - Other remote access tools provide a smoother remote desktop experience (more responsive even with full-color display).
- File Transfer - Sending and receiving files is a bit clunky and always presents windows on the remote computer. An interface showing file browsing for the host (left) and client (right) allowing send/receive would be welcome.
- Theming - (this is not a major issue at all) - It would be nice to have simpler custom theming UI.
May 07, 2019
Hands down the best remote software ever.
I use ConnectWise Control to manage 100+ IT customers on a daily basis and well as access personal resources remotely. Without ConnectWise, it would be nearly impossible to offer the level of service that I can by using ConnectWise. I am currently a one-man show, but when I have more employees, they will also be using ConnectWise daily. ConnectWise has solved a few problems for me. I can get to my customer's issues faster than ever, I don't have to open ports in my firewall or customer firewalls in order to use RDP, and all of the features it has built it prevents me from spending money on gas.
- ConnectWise connects very fast and consistently.
- I love the way ConnectWise manages multiple screens, chat, file transfers, and audio.
- ConnectWise makes it very easy for less technical people to install, along with several options for sending them the install file.
- The ConnectWise "dashboard" is very easy to organize and use.
- I don't really have a good one.
- Maybe that I can only use one instance with the plan I have.
- It would be nice to have a Raspberry PI client.
Our business offers remote support to over 800 clients to quickly and easily troubleshoot any software problems or questions they have with their computer. We also use it to help diagnose hardware issues as well. It has saved our business thousands of miles worth of travel and helped our customers get instant support when they need it. We were using a different company for this (which was far worse and had fewer features) when they decided to raise their prices by 400% so we started looking for other options. I'm glad we were forced to look at the competition because this is a much better solution. Without this software, I'm not sure we would still be in business.
- Easy for clients to set up.
- Great customization.
- Lightweight client software.
- An excellent number of features including sending files through the software.
- Excellent pricing.
- They need to make the user interface for administration more user-friendly. Setting up new users and more advanced security is more difficult than it should be.
- Scrolling up/down using the scroll box seems to be broken.
- Changing the pricing structure to allow free upgrades to the latest version of the software without having to buy a new license would be welcome.
We use Connectwise Control (Screenconnect) as our primary remote control software, supporting nearly 400 connected devices. We have deployed it permanently to all our clients as well as use it for ad hoc connections. We also have remote connections to servers and workstations through other means, including our RMM platform, but ConnectWise's ease of use, speed and versatility have made it our go-to for our management uses.
- Highly resilient maintaining the connection.
- lightweight agent on the desktop.
- Scales and organizes connected devices well.
- Includes tons of options to control the connection type and quality.
- Needs better support for sound events on the client.
April 24, 2019
ConnectWise Control helps to save time and money!
Used by assigned users across our organization for remote troubleshooting and implementation purposes.
- Antivirus/PC protection friendly.
- Fast loading.
- Multi-screen capable.
- Admin page management refinement.
- Grouping of sessions is quite difficult.
April 23, 2019
Helping our customers and technicians to be successful
We use ConnectWise Control for technical support in using our software. We've struggled with other screen sharing software in the past and have really enjoyed the ease of use and features included with ConnectWise Control. It is easy for our users to start a session and easier for our technicians to be able to do their job. We also use it with our Quality Assurance team to access user machines that are having unique issues that we aren't able to replicate in house.
- Ease of use by users. Many screen connect software packages are confusing for users to start sessions and require large installations. ConnectWise Control makes it simple to start a session for the user.
- Giving the needed tools to technicians. Most screen connect softwares have limitations that require user input to accomplish tasks. This slows down the troubleshooting process and makes it difficult for the tech to complete their job in a timely manner. ConnectWise Control gives the tech the control they need to get their job done.
- The only issue I have with ConnectWise Control is that the path to adding new users isn't intuitive and could be simpler.
We use ConnectWise Control for instant connections to customer systems for remote support. We also use it for allowing remote users to connect to servers on our network from remote sites.
- It is very quick and easy to set-up a remote support session with a customer. It just plain works and allows for the necessary access without any additional configuration or setup.
- It allows us to always be able to access critical customer systems for support at any time.
- It is very easy to administer and allows easy access for technicians from both inside and outside our network.
- I'm really having a hard time coming up with anything that could be radically improved. It just plain works.
- In one case, we had a very weird screen resolution issue where the remote screen was unreadable. This had to do with the customer video setting and was easy to resolve. Perhaps have a way to set (or reset) the screen resolution remotely?
April 22, 2019
ScreeConnect has saved us a lot of time and has allowed us to work smarter and not harder
ScreenConnect has made our daily workflow much easier when trying to connect to remote users. It's easy for end users to install if we need to gain immediate access. I would recommend this product for the simple fact that it makes our help desk run so much smoother, and we can quickly help the customer. Only the IT department uses it. the chat feature is also handy when we need to contact end users quickly instead of calling their office.
- Easy to install.
- Easy to access remote desktops/laptops.
- Helps us do our job more efficiently.
- Toolbox.
- chat feature
- The snapshot of end users screen could be a little bit bigger
We use it for technical support through remote connections on an almost daily basis. It is an invaluable tool for us when our customers run into trouble with their computers, networks, or our programs.
- Easy, reliable connections
- Stable platform
- Great user interface
- The chat interface is a bit awkward -- the administrator screen pops in and out unexpectedly and sometimes covers the end user's UI
- Connectivity with Macs is sometimes hard to establish ("trust" issues)
- Data transfer is very slow. I usually use DropBox to move data between the host and the client
April 12, 2019
Amazing remote control
I use ConnectWise daily to remote to customers' systems and manage and resolve issues. I also use it to record, take snapshots of errors, and control flow processes to determine how to resolve issues at a later time. I have used quite a few remote control agents over the years, and the only product I come back to and use is this one. I cannot say enough good things about it. I currently use Team Viewer and Splashtop, but they are just backups to Connectwise control.
- Extremely quick to connect.
- Chat is also very quick and stable.
- Snapshots and screen recording work great.
- Management is very simple.
- It's super simple to deploy.
- The admin management interface could be more polished.
- I would like to see a file folder management without screen viewing.
- More preconfigured commands would be helpful.
April 12, 2019
Sharing Success with ConnectWise Control
My department has used ConnectWise Control and ScreenConnect in the past mostly to wirelessly connect laptops or tablets to the desktops that project on our conference room displays. Our department handles training for the hospital, so we often have to present on our feet. Training also means that we are often away from our desks in the offices of others. We will use ConnectWise to access functions that are only accessible at our personal workstations.
- ConnectWise easily allows us to present wirelessly when no other solution is available.
- With the proper settings within our firewall, ConnectWise allows secure remote connections, even in our highly secure network.
- Within our department, ConnectWise allows us to share issues with each other via screen sharing.
- Sometimes, ConnectWise conflicts with our firewall settings.
- ConnectWise could improve in allowing more control over VPN settings.
- The iOS app logs me out at inconvenient times, and I've had difficulty reconnecting.
April 11, 2019
ConnectWise Control Review
The IT department uses this platform every day to support local and remote users on both Windows and Mac computers (and servers).
- Fast connection, stable and feature-rich tools.
- Reboot and connect automatically, even in safe mode.
- Blackout remote screen and block input during the session.
- Dual screen support but can zoom to either for clarity.
- Access remote hosts without user interaction.
- Push command line entries without user interaction.
- Not much missing! Maybe real-time zoom into the remote screens?
April 11, 2019
Cost effective remote access solution for IT support or as an alternative for end users
We use ConnectWise Control as a support tool providing remote access to servers and roaming laptops as well as to support on-demand sessions.
- LDAPS integration, tightly integrated security, permissions and user management with active directory.
- On-demand support is quick and painless.
- Great pricepoint.
- The mobile app needs serious work.
I am very happy with the ConnectWise Control product and have used it for many years. I operate a local computer service company, and ConnectWise Control provides me the ability to be there without actually being there. I have a self-hosted installation and love it! I currently have a multitude of sites that are always on and give me a persistent connection. This is great for the headless servers or the digital signage installations It allows me to quickly capture a screenshot of what is actually going on without taking over control. I also like that I can access my sites from my mobile device or my tablet quickly and easily. I do not encounter much lag at all. I like how quickly I can create a support session as well! Very happy all the way around and will continue using for years to come!
- Self-hosted - this is great for me and makes it easy to control my data, which is important for my clients.
- Mobile Access - being able to quickly diagnose and resolve an issue while on the road is great.
- Persistent - "always on" connections with screen capture.
- Great User Interface and chat works exceptionally well.
- Would like the ability to 'take control' in a mode that is transparent to the end user or to the audience - for example, when working on digital signage systems, it would be great to access and update without affecting the program that is playing on the main screen.
- More CMD based functionality, or perhaps a dedicated remote CMD terminal functionality that would let me fully access the system and execute programs without being truncated to 5000 characters.
- The mobile app on iPhone crashes once in a while, but on iPad, it works fine - perhaps it is the age of the phone, but it is hard to tell.
April 11, 2019
ConnectWise is a vital part of our IT support team.
Our company supports over 80 customers globally across the retail sector with over 600 machines. Due to the nature of our customers' businesses any downtime can be critical and so needs to be kept to a minimum. We need to quickly and effectively remotely diagnose an issue or connect and control a machine at any time. We have used other more expensive applications before ConnectWise and none have been anywhere near as flexible or function rich. We often require multiple agents to connect simultaneously to 1 machine, send commands or transfer files. We have simple overview details of the machine's specifications and status of their internet connectivity. These functions alone allow us to resolve 15% of logged support calls, without an agent needing to remotely connect.
- User profile flexibility. We can set individual users' level of access rights and what machines they can see.
- Each agent can access multiple machines at a time and also share access to the same machine.
- Access logs. We can review who accessed what machine when and also if internet access failed.
- Organise machines using tags to group effectively.
- I would like to see increased reporting such as report of activity by agent rather than endpoint machine.
- Thumb nail expansion would be handy.
April 11, 2019
Connectwise saves us a lot of time
We can easily remote into users computers to troubleshoot various problems. We save time by going this route and it also eliminates the need to go onsite or to walk over to a users computer.
- Easily remote into computers.
- Fix various issues like printing, etc.
- Can easily search by computer name or number in the web portal.
- Sometimes the web portal will go down for short periods of time.
April 10, 2019
Not sure what you're going to glean from this.
We use ConnectWise Control to support users, primarily in helping set up e-mail and diagnose e-mail issues.
- Easy and reliable connection. We previously used Join.me and found that users were having an increasingly difficult time following the process to use it. With ConnectWise Control, it works easily 98% of the time.
- I like the fact that I can reboot the remote computer and still maintain my session.
- Being able to switch between user screens in a multi-screen environment is valuable.
- I can't think of anything I would change or add.
We have several large customers with many clients. We use ConnectWise Control almost across the board, connecting to close to 1000 computers.
- Very simple to connect. The search for computers is great. You search by computer name, last login name, or public IP. Even the word 'server' will bring up all the servers.
- There is a huge amount of functionality but many functions are only available with lots of training. Certain points should be easier to manage with just clicks of buttons. For example, by default printers are shared which IMHO the default should be off but there should be an easy option.
- Sometimes, when copying files to/from a session, it stops working for no apparent reason. Also, the keyboard sometimes will start acting weird like not accepting certain keys or let them combine them with a function key. (These might be more bugs than cons)