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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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December 11, 2023
All in one solution for remote management
Neuvision uses ConnectWise to manage all of our clients' infrastructure and offers remote support to individuals that need computer help. This platform helps us tremendously in getting our clients out of computer issues related to adding network devices, removing malware and virus to administering server off hours without the need to physically be there onsite.
- Remote access to computers.
- Reconnecting after a reboot or switching between user profiles on the same computer.
- Recording of sessions so that we cannot be help responsible for something we did not do.
- Multiple sessions where one employee can work on 3 concurrent computers at the same time.
- Upgrading clients sometimes is an issue where we eventually have to uninstall and reinstall.
- The capabilities of enabling the audio device on the computer we are managing so that we can hear what the computer is putting out. This functionality might be available and if it is I don't know how to implement it.
- Should do more webinars to demonstrate what the platform can do.
October 06, 2022
Replaced LogMeIn with Connectwise Control
We use ConnectWise Control to remote into client PCs and service customers as part of our MSP.
- Allows easy and quick remote access
- Easy to see other techs connected
- Provides a free option for home users
- Would be nice to support mobile devices like Bomgar does
- Occasional screen blanking issues
April 16, 2021
ConnectWise Control Helps Our Business Succeed.
ConnectWise Control is what we use to remote into our entire client bases PCs. Its used by the entire organization and is the primary tool we use to help troubleshoot our customers issues.
- Quick remote connections
- High uptime when connected to clients
- File movement from our machines to theirs
- Update the UI for an easier experience
- Give access to background command prompt once logged into the PC
- Easier monitor navigation
April 16, 2021
A Great Solution for MSPs
As a managed IT services provider, we use ConnectWise Control for our remote access needs and to remotely support our clients. Primarily it's used by our service team and its features and functionality have greatly assisted us to accelerate the support of our clients. It's been a very good investment for the company.
- Image Quality
- Multiscreen Functionality
- Security/2-Factor Authentication
- Groups and Filtering
- File Transfer
- The logic needed for the filters is a bit confusing. Extra use documentation would be nice.
- The security settings under account creation is a little old and counterintuitive.
- Support documentation seems like it could use more depth.
April 14, 2021
A Fast and Highly Reliable Remote Control Solution
At the time in my previous job, [ConnectWise Control (formerly ScreenConnect)] was used across the entire organization. It was used along with Automate to remote into machines. I have also used it heavily to support people outside of work. It is very versatile and has extremely quick and reliable connections. Fast connections that don't drop are very important when supporting people, and Control doesn't disappoint.
- The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
- The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
- The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
- I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
- There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
April 24, 2020
ConnectWise Control is a great tool for remote support
We use ConnectWise Control to provide remote IT support to our clients. With our regular clients, we have it set up so their computers are always connected and always accessible for remote support. For other clients, we use the function that allows them to temporarily connect their computers for the duration of a service call. Using ConnectWise Control makes it easy for us to provide service to our clients without having to make a trip to their site. We can do things off-hours, when clients are not using their computers, thus limiting disruption to their workday. We can also help clients promptly, rather than having them wait until someone can make a visit to their offices. It also saves us a lot of time and expense by reducing the need to travel to clients' sites.
- Provides reliable, secure connection to control remote computers.
- Allows for both "permanent" connections for regular clients, as well as short-term, on-demand connections for one-off clients.
- It's a very affordable solution for a small IT support business like mine.
- While ConnectWise Control has an app to allow me to use it from my Android phone, the app is somewhat difficult to use. Part of the problem is just that it's not easy to control a desktop computer from a small phone screen. There is certainly room for improvement here.
April 16, 2020
ScreenConnect is number one
ScreenConnect is being used across our whole organization. It works great for those out of the area customers as well as others that can be helped without an onsite visit.
- Very easy to use compared to other packages
- Can be used on a variety of platforms
- Setup is very easy
- Just keep the costs down for users
March 04, 2020
ConnectWise Control is the best!
Score 10 out of 10
Vetted Review
Verified User
We use ConnectWise Control across the whole organization to support external clients.
- Remote Control
- File Transfer
- Running remote commands
- n/a
Score 1 out of 10
Vetted Review
Verified User
We currently use ConnectWise Control / ScreenConnect to provide remote support to our local and global clients.
- Multiple uses (support, meetings, remote access)
- Support from developers has become very problematic and poor since they were acquired by ConnectWise.
- Numerous issues with more recent versions of products (and updating to more recent versions) - ever since the ConnectWise acquisition (with not many useful features in more recent versions).
October 02, 2019
ScreenConnect Saves Money
This program allows us to remotely resolve issues without having to roll a tech on site. This saves us valuable time and money. It's also built in to ConnectWise so it's easy to integrate and connect right to our customer's computers.
- Quickly connects to customer computers without too much trouble from the customer's end.
- Allows us to control UAC.
- Allows us to transfer files and remotely reboot and reconnect to their machines without having to start the process over.
- Sometimes getting control over UAC is cumbersome.
- Random issues connecting to macs.
- File transfer could be easier.
We use Screen Connect to remotely access every computer across all our business entities and customer networks. It allows us to easily remotely troubleshoot and resolve issues on pretty much every end-user device anywhere in the world.
- The connections are reliable and smooth.
- Transferring and receiving files from remote computers is straightforward and typically works perfectly.
- Running commands from the dashboard without needing to connect to an end-user machine means we can easily run one-off commands without impacting workflows!
- The access side of Screen Connect doesn't organize computers very well, you can give them essentially a tag or create groups based on SQL-like expressions, but it's a bit awkward, I'm not sure what the best way to improve that would be. Perhaps adding another tab that automatically sorts them by domain or IP range?
- The remote computer HAS to have a monitor attached or the connection will display a black screen, generally, this isn't an issue but it means that you cannot remotely administer headless servers very well.
- By default when you connect to a remote machine it throws all of your printers on that machine, some programs (particularly older ones) don't like that. If we could choose just one printer to send to (or none) when we want (like a button in the toolbar to send printers) that would solve that issue. Currently, the only way to fix this is to disable sending printers entirely
- The licenses are locked using some form of a per-machine link, so if you have one license as we do and accidentally leave a connection on when you head out of the office you can not use Connectwise until you manage to close that connection. I've limited connections to two hours to automatically end them but this is still a real problem. There should be some way to end a connection from the dashboard to free up licenses.
- The toolbox is a bit awkward and doesn't seem to work well, but that might be me not doing something right
August 19, 2019
ConnectWise is a great product.
We use Connectwise Control in our everyday operations. We find it invaluable to be able to provide support instantly, securely and problem-free. The benefits have provided us with the ability to better serve our customers in a way that far outpaces our rivals, setting us apart. Can not complain and would recommend ConnectWise to everyone.
- Secure
- Quick
- Easy
- Design in the dashboard
- More complex integrations
- The ability to add seats for clients to connect to their own computers
July 27, 2019
Why I love ScreenConnect, and will never look back.
We use screenconnect across our entire organization, it's a great product for remote access and support. Techs in all of our departments utilize it to assist customers remotely. From obtaining, and maintaining remote access to servers and workstations, to one-time access support for a customer that just needs a print driver installed - ScreenConnect makes the process painless from start to finish for our techs and our customers.
- ScreenConnect offers more features out of the box than many of its competitors.
- The database structure of the software allows far more configuration than many of the other applications I've used.
- It makes end user support more streamlined by giving our users easier access to the remote program.
- I'd like to see more support for older, or more obscure operating systems. We still have clients running XP or Server 2003 and it's a bit of trouble to get the client working, but really it would be more ideal if our clients just upgraded, but that's not always an option.
- It would be nice if there was some tie into a phone system so it could be used for conference purposes. Being able to give my participants a number to call into and join my meeting hosted on screenconnect [would be great].
- Not asking for confirmation before ending a persistent remote session. I personally have accidentally ended a few sessions I wish I hadn't and having a confirmation would be useful. But otherwise it's a wonderful application.
June 20, 2019
Support Dealership on ConnectWise Control
We use ConnectWise Control to support our clients who use our software across the US and Canada. Any time a simple screenshot isn't enough we need a live session. One thing we really love is that a tier 1 support agent can work directly with the customer, and when they get a session started, we can get in and look at it from an IT perspective without the customer feeling like they are being passed around.
- Sharing sessions with other techs.
- Cross-platform support.
- Connection logging.
- Hostpass is awesome.
- Java, but there are only so many ways to provide cross-platform without driving up the cost.
- No recorded session for hosted version.
June 19, 2019
ConnectWise Control To the Rescue!
We currently use ConntectWise Control both internally to access remote system and also externally to access client systems. ConnectWise Control allows our team members to be anywhere in the world and still access their systems.
- Remote Access
- Quick Remote Support
- Meetings
- None to note
June 18, 2019
Great features and excellent value
We use Connectwise Control to provide support and maintenance for our clients. This is either on an 'on-demand' basis or as part of an ongoing maintenance/support agreement. We support both the end-user with IT issues and also use it to maintain server infrastructure. As we are an IT service provider, Connectwise Control, is absolutely essential. It allows us to perform our day to day tasks. Being able to start up ad-hoc support sessions easily from both the web app and via a mobile device is critical. In fact, being able to support end-users and initiate a remote support session from the smartphone app is by far the most useful feature to us as a business. As we are often out of the office and may be required to provide remote support at short notice without having access to other devices. Being able to do this from a smartphone is the 'killer feature' for us.
- It is very easy to initiate a remote support session from within the web UI.
- Remote sessions are persistent, but you can easily install 'permanent' access from within the basic support session (which helps with Mac in particular).
- The client installer for remote access is very small for PC.
- When you reboot a Mac running a basic support session you lose connectivity. You need to install 'permanent access' to maintain connectivity following a reboot. It would be great if you did not need to do this.
- On Mac, you need to permit access to the app through 'Accessibility' options. This is since 10.14. It is an extra step which complicates the remote access process. It would be good if this was automated.
- When someone sends a message through the client app you need to scroll down the list of computers to find the indicator showing who left the message. It would be good if you could click a link or button near the top of the screen to show you those computers that have sent a message.
June 18, 2019
Connect Wise Control: The Good, The Bad, The Ugly
Connect Wise Control is used to remotely assist our clients and perform work on their systems from a remote location when necessary. In some instances it's installed as a direct access client, in other cases it's on a support case by support case basis when the client prefers that approach.
- Provides relatively reliable remote access to systems not on-prem.
- Is relatively easy to and straight forward to use.
- Does a great job of waking up remote systems - better than other methods I've tried.
- The new interface seems more cumbersome than the previous interface.
- Getting a support issue resolved can sometimes be more difficult than it should be.
- Company information can get buried in back end databases and doesn't update when changed in the portal.
June 14, 2019
ConnectWise Control Review
I use ConnectWise Control to connect to my client servers and PCs to assist with remote system and network management. ConnectWise Control allows me to connect remotely to these systems, with good performance at a reasonable price. Previous applications that I used (e.g. LogMeIn) continued to increase greatly in price to the point where they were uneconomical.
- Quick connection to remote PCs and Servers
- Easy to Use interface
- Ability to set up users with access to specific PCs
- Set up of users to restrict them to specific PCs could be a little easier
June 14, 2019
ConnectWise Control for IT Support
Seltek uses ConnectWise Control to access our clients' computers. It has been an invaluable tool for allowing Seltek to provide remote support to our clients. Not only does ConnectWise Control allow us to provide remote support, but is also allows us to gather information from the installed computers like hardware information and installed software. It also allows multiple technicians to connect to the same computer to collaborate on client problems.
- Allow remote control for clients computers
- Report creation
- Capture of hardware and software
- Support for Apple computers
- Two Factor Authentication
June 11, 2019
Connect Wisely with ConnectWise Control
We support over a hundred PCs and Macs with a two-man help desk using ConnectWise Control. There are solutions with many more features, but ConnectWise Control has the features we need without encumbering our staff with dozens of features we'd never need or use. The program is lightweight, and there are agents for Windows and Mac as well as a control program for Windows and Mac.
- Has great ease of connection.
- Provides CLI access with routines.
- You can leave notes for other support staff.
- Organization by the client.
- There are times when the Mac Agent doesn't allow the use of the keyboard and mouse. Once the user allows ConnectWise Control to control the computer, this is not an issue.
- You have to connect to use routines.
- There's no easy ability to run a reverse tunnel ssh to Mac and Linux agents.
June 07, 2019
ConnectWise Review
ConnectWise is being used to remotely connect to clients' PCs/laptops in order to fix issues remotely. This is also used to connect to our servers and to check on them if issues arise. By using ConnectWise this stops us from having to send an engineer on site each time that there is an issue on the client's site.
- It is easy for a client to get set up in a remote session.
- Unattended access allows us to get connected to the servers without any interaction.
- The presenter mode is good if you are wanting to talk a colleague through doing something.
- Allow to you to elevate your permissions so that you are able to enter passwords for UAC
May 31, 2019
The best tool for remote access
We use ScreenConnect on a daily basis. We remotely work and fix issues for our customers, we check backups on the servers and fix quickly about 95% of the customers' tickets. It's stable, fast, with a lot of great tools, we can't work without it, it's really a good product to use.
- Remotely fix issues on the customers' PCs.
- Work everywhere.
- Gain unattended access.
- A stand-alone tool for remote access like TeamViewer
- A console for all the customers
- Share session with someone outside the company for over 30 days
We use ConnectWise Control primarily for remote access and monitoring of our client's networks. It allows us to easily support over 150 seats and growing. We use it on a daily basis and frankly couldn't live without it.
- Very easy to deploy and update.
- Cloud-based means easy access and management from around the world.
- Large range of extensions allows you to customize your functionality.
- Speed issues in certain circumstances.
- Mobile client needs to support email address login.
May 22, 2019
ConnectWise Control for the SMB market place
Connectwise Control allows our company to remote access client's workstations and servers hassle free.
- You can set up your client's server with ConnectWise Control, so if you need access its just a matter of a couple of clicks.
- For our business needs and usage, the software does all we need it to do.
May 20, 2019
An MSP's viewpoint on ConnectWise Control: "A foundational pillar of our business model"
I operate a Managed Services Provider that focuses on serving small businesses. I've used several remote control / screen sharing solutions in the past, but out of all of them, above and beyond I would continue to recommend ConnectWise Control. We signed on when starting our company after trialing a couple different vendor's solutions. With remote control software, there is one thing above all else that it should accomplish: quickly connecting you to the desired workstation, without any worry of technical delays or difficulty. For this we've found Control works flawlessly. When our clients call with an issue, they don't have to sit around or worry about downloading another tool to install. We simply search their computer in the dashboard, and connect without problems, every single time. The peripheral features are extremely helpful as well. The integrated chat is very important for working with users who can't take a call, but are needing assistance. The bi-directional clipboard and file sharing is near seamless. And the dashboard provides plenty of information without having to dive into our RMM.
- The remote session is often very low latency, and there have never been noticeable issues in the connection quality for our staff.
- Installation is a breeze for remote clients. And for those that need a little help, being able to convert on-demand sessions into permanent ones is a major plus
- The file sharing just plain works. I've used several competitors that haven't quite lived up to this so having a seamless solution is quite nice
- Multi-monitor support is perfect!
- I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
- The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
- Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.