ConnectWise Control Reviews

Screenconnect just works and is less fiddly than TeamViewer. The UI and functionality make more sense. Less costly than TeamViewer licenses.

We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine.

We had used LogMeIn for many years until they raised their prices dramatically; so that is when we started looking for an alternative, which I am glad we did. After using ScreenConnect, there is no comparison as it is so much better and faster.

I selected ConnectWise over these others for the ease of use to users first, and then for the ease of use and feature sets for myself. With every other solution I have listed, I ran into connection issues with the user not being able to initiate support, UAC issues, and a much higher general frustration level.

I think that all of the other products are actually better nowadays and regret having chosen to go with ScreenConnect / ConnectWise Control at this point. Maybe years ago the other products were lagging and ConnectWise Control / ScreenConnect was ahead of its time, but ever since being acquired by ConnectWise this has not been the case and now ConnectWise Control is extremely problematic (as is their support and the company in general), and I am in the process of planning to switch away from them.

ScreenConnect has about the same options but it's integrated better with ConnectWise. We used GoToAssist but it got expensive. Since we already have ConnectWise this was a no brainer.

Cheaper than LogMeIn Rescue. More feature rich than TeamViewer.

Comparable but cheaper.

I used TeamViewer for the longest time as a young IT professional, and had a fair dabbling with LogMeIn and MSP-Anywhere. Each of those solutions has polish in some aspects, but none of them ever had the complete picture. TeamViewer suffered rampant security issues, and has always felt like a tool geared towards personal users and non-tech departments. It was always too in your face for end users. LogMeIn is expensive. No getting around it. And their product has always seemed slow and often very feature-light. For the cost I'd expect to be getting a Ferrari, but when a Civic pulls into the driveway its a little lackluster. MSP-Anywhere always seemed to suffer technical issues. Especially with multi-monitor computers, changing which monitor was displayed could result in total session lock up, which AFAIK still isn't resolved to this day.

I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others.

I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.

Interestingly, TeamViewer was unexpectedly difficult for our clients to get downloaded and running. ConnectWise control allows us to just email them a link to click on.

I have used Team Viewer and currently use Splash Top due to their ease of use and security.

ConnectWise Control beats all others hands down. It is my favorite remote connection tool due to ease of use and speed of connectivity. My customers love how quickly I can connect with them.

ConnectWise Control is much cheaper for unattended access than LogMeIn Central, and allows access to multiple users. I still use RescueAssist as well as it is cost-effective for ad-hoc sessions.

ConnectWise Control is less expensive and it has all of the features we need to perform our remote support tasks.

I selected Connectwise Control over LogMeIn Pro because it was cheaper and their free version always seemed to nag you about connecting just when you RDP to a friends computer. I also like the ability to give them my customized website where they can connect with me and work with my software.

ConnectWise Control's features are better than LogMeIn, and the price is competitive and doesn't go up 100% every other year. It's simpler to use than TeamViewer and is more affordable when supporting laptops you may connect to once a month. The cross-platform abilities are better than either LogMeIn or TeamViewer, and the necessity of spending hours training technicians (as compared to TeamViewer) saves us time and money.

In terms of overall cost, TeamViewer was very expensive to use and was very clunky. ConnectWise is very lightweight in comparison.

Join.me: It's our backup when ScreenConnect is unavailable. It's limited, slow, and cumbersome to instruct end users through making connections, versus direct workstation access through our in-house, dedicated Connectwise Control server.
Skype: Doesn't allow remote control.
LogMeIn Rescue: Pretty comparable, more expensive subscription as there is no dedicated, on-prem server offering.

We replaced LogMeIn Central with ConnectWise Control when the LogMeIn price became untenable. We found that ConnectWise Control did everything we needed and more at a very reasonable price point.

Dameware: I don't remember the exact version but I had 2 of their engineers trying to install or setting the demo up on my computers over 2 sessions and they never were able to make it work. I was able to access the location's computers but never remote offices. All other software were crazy out of price range, I forgot the names of all of them, not to be remembered anyway.

We tried Join.Me, Teamviewer, & Zoho connect as well as Connectwise Control when deciding on a remote support tool. The department director had previous experience with this product & recommended it to the staff. Some of the other options (that we didn't go with) were too expensive & others lacked certain features that we wanted.

Hands down best at remote access. Nothing even comes remotely (pun intended) close.