ConnectWise Control

ConnectWise Control
Formerly ScreenConnect

Top Rated
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Score 8.7 out of 100
Top Rated
ConnectWise Control

Overview

Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (584)
    9.5
    95%
  • Over-the-Internet remote session (590)
    9.4
    94%
  • Remote management of servers & workstations (506)
    9.3
    93%
  • File transfer (557)
    8.4
    84%

Video Reviews

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Pricing

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What is ConnectWise Control?

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/software/co…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to…

Features Scorecard

Remote Administration

8.3
83%

Product Details

What is ConnectWise Control?

ConnectWise Control, formerly ScreenConnect, is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings. The vendor’s value proposition is that their solution is fast, reliable and includes the same features as competing remote control solutions.

ConnectWise Control Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of Run a command directly from the Host page without connecting to the machineScreenshot of Run small scripts and other tools on a remote device from your personal or shared toolbox.Screenshot of ConnectWise Control supports Linux distributions.

ConnectWise Control Video

ConnectWise Control Integrations

ConnectWise Control Competitors

ConnectWise Control Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise Control is a remote support, access, and meeting solution. With ConnectWise Control, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoToAssist, and BeyondTrust Remote Support are common alternatives for ConnectWise Control.

Reviewers rate Screen sharing highest, with a score of 9.5.

The most common users of ConnectWise Control are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Comparisons

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Reviews

(1-25 of 583)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • BeyondTrust Remote Support (Legacy)
We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and manage our client machines.
Score 8 out of 10
Vetted Review
Verified User
Review Source
ConnectWise Control was considerably less expensive than other options that were evaluated while still included the important functionality that we needed. The product also allows for a greater deal of customization and configuration since the product can be install to an on-premise server. User creation was simplified due to the ability for on-premise installation to integrate with existing active directory users and groups.
Score 10 out of 10
Vetted Review
Verified User
Review Source
ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is built by people in the industry, not just a random shop looking to create another remote support product.
Score 5 out of 10
Vetted Review
Verified User
Review Source
ConnectWise Control was more reliable and cheaper than TeamViewer and LogMeIn however the support wasn't as good when there was an issue.
ConnectWise Control is a faster solution however we did experience crashes every now and again.
Cameron Rainey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • BeyondTrust Remote Support (Legacy)
ConnectWise Control does a better job with on demand access with our clients PCs, than BeyondTrust. However they have better access when it comes to PCs we dont have anything installed on and need them to go to our website to access their PCs.
Score 10 out of 10
Vetted Review
Verified User
Review Source
In terms of overall ease of use ConnectWise Control (formerly ScreenConnect), is so much easier to setup and use. Create and download the installer, and then run it once. I've never had any issues with remote machines being behind a firewall or having to be on the AD. There are some features that the other products I've used support but mostly because they are designed to be used for local computers and not those across the internet.
Ian Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We like the functionality of ConnectWise and the ability to create custom groups and packages that help with deployment of the agent on our client workstations. Overall it's a more robust and flexible solution that suits our needs.
Score 9 out of 10
Vetted Review
Verified User
Review Source
ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a secure client access with multi factors authentication.
Adam Friedli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
RDP is fine for what it is, but there's a lot you can't usually do like connect from outside the network without opening up the firewall.
As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and this was inconsistent. The other kept bringing promises of improvement, but it never happened.
[ConnectWise Control (formerly ScreenConnect)] improved on both options substantially by allowing us to connect from anywhere and adding more management features like file transfer and just being more reliable overall. We couldn't believe we put up with inferior solutions for so long.

Evan Kent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
ConnectWise works very well. As well as any other remote connection software I have used. It's biggest draw back is lack of support for Chrome/Mobile OS's. This is something that a competitor I have used does very well and it be great if they added this in the future. I am unsure if it can connect to linux.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine.
Daren Anderson, MSIS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We had used LogMeIn for many years until they raised their prices dramatically; so that is when we started looking for an alternative, which I am glad we did. After using ScreenConnect, there is no comparison as it is so much better and faster.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I selected ConnectWise over these others for the ease of use to users first, and then for the ease of use and feature sets for myself. With every other solution I have listed, I ran into connection issues with the user not being able to initiate support, UAC issues, and a much higher general frustration level.
Marc Bressman | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
I think that all of the other products are actually better nowadays and regret having chosen to go with ScreenConnect / ConnectWise Control at this point. Maybe years ago the other products were lagging and ConnectWise Control / ScreenConnect was ahead of its time, but ever since being acquired by ConnectWise this has not been the case and now ConnectWise Control is extremely problematic (as is their support and the company in general), and I am in the process of planning to switch away from them.
Score 9 out of 10
Vetted Review
Verified User
Review Source
ScreenConnect is more efficient, is easier to learn for newer technicians, is far more feature rich, and the cost was a major deciding factor. ScreenConnect has more features for far less cost, with much more control. The add-ins for the software make it easy to customize and tech friendly than I would have ever imagined.