ConnectWise Control

Formerly ScreenConnect

We have used Beyond Trust occasionally for one of our White Label clients, but have found it is not as robust as ConnectWise Control. The seamless integration of Control with ConnectWise Automate makes it the best and most effective choice for our technical teams to deploy and manage our client machines.

ConnectWise Control was considerably less expensive than other options that were evaluated while still included the important functionality that we needed. The product also allows for a greater deal of customization and configuration since the product can be install to an on-premise server. User creation was simplified due to the ability for on-premise installation to integrate with existing active directory users and groups.

To be honest it holds it's own against TeamViewer, Teams, Timbuktu, AnyDesk etc, but has nothing that makes it better or worse.

ConnectWise Control gives you a lot of the features that the other products provide, but nothing that you won't use. Nothing is worse than a clunky remote session where you are fighting for CPU/RAM resources, and ConnectWise Control beats them all hands down. This product is built by people in the industry, not just a random shop looking to create another remote support product.

TeamViewer is great functionality-wise, but for new users, it's difficult to install and start using it. Also it turns out to be very pricey.

ConnectWise Control was more reliable and cheaper than TeamViewer and LogMeIn however the support wasn't as good when there was an issue.
ConnectWise Control is a faster solution however we did experience crashes every now and again.

Would recommending ScreenConnect over others

ConnectWise Control does a better job with on demand access with our clients PCs, than BeyondTrust. However they have better access when it comes to PCs we dont have anything installed on and need them to go to our website to access their PCs.

In terms of overall ease of use ConnectWise Control (formerly ScreenConnect), is so much easier to setup and use. Create and download the installer, and then run it once. I've never had any issues with remote machines being behind a firewall or having to be on the AD. There are some features that the other products I've used support but mostly because they are designed to be used for local computers and not those across the internet.

We like the functionality of ConnectWise and the ability to create custom groups and packages that help with deployment of the agent on our client workstations. Overall it's a more robust and flexible solution that suits our needs.

ConnectWise is easy to implement, the software functions and feature support our users equipments. Deployment agents is simple, can be run on demand with url and email. Agent could be pre-install and provide constantly remote access to user PC or equipment. It also offer a secure client access with multi factors authentication.

RDP is fine for what it is, but there's a lot you can't usually do like connect from outside the network without opening up the firewall.
As for Kaseya, I can't recall what their remote options were, but they left a lot to be desired. One method was similar to an RDP session and this was inconsistent. The other kept bringing promises of improvement, but it never happened.
[ConnectWise Control (formerly ScreenConnect)] improved on both options substantially by allowing us to connect from anywhere and adding more management features like file transfer and just being more reliable overall. We couldn't believe we put up with inferior solutions for so long.

ConnectWise works very well. As well as any other remote connection software I have used. It's biggest draw back is lack of support for Chrome/Mobile OS's. This is something that a competitor I have used does very well and it be great if they added this in the future. I am unsure if it can connect to linux.

There's no comparison. ConnectWise Control is the clear winner. The interface is much more intuitive and easy to use.

Screenconnect just works and is less fiddly than TeamViewer. The UI and functionality make more sense. Less costly than TeamViewer licenses.

We used a few other products before we found ConnectWise Control. While the other products worked well for us, the vendors kept raising the prices to the point that they became unaffordable for a small company like mine.

We had used LogMeIn for many years until they raised their prices dramatically; so that is when we started looking for an alternative, which I am glad we did. After using ScreenConnect, there is no comparison as it is so much better and faster.

I selected ConnectWise over these others for the ease of use to users first, and then for the ease of use and feature sets for myself. With every other solution I have listed, I ran into connection issues with the user not being able to initiate support, UAC issues, and a much higher general frustration level.

I think that all of the other products are actually better nowadays and regret having chosen to go with ScreenConnect / ConnectWise Control at this point. Maybe years ago the other products were lagging and ConnectWise Control / ScreenConnect was ahead of its time, but ever since being acquired by ConnectWise this has not been the case and now ConnectWise Control is extremely problematic (as is their support and the company in general), and I am in the process of planning to switch away from them.

Cheaper than LogMeIn Rescue. More feature rich than TeamViewer.

ScreenConnect has about the same options but it's integrated better with ConnectWise. We used GoToAssist but it got expensive. Since we already have ConnectWise this was a no brainer.

Comparable but cheaper.

ScreenConnect is more efficient, is easier to learn for newer technicians, is far more feature rich, and the cost was a major deciding factor. ScreenConnect has more features for far less cost, with much more control. The add-ins for the software make it easy to customize and tech friendly than I would have ever imagined.