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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(151-175 of 582)Companies can't remove reviews or game the system. Here's why
It came down to pricing, ease of use and speed of deployment. We found it was much faster to use ConnectWise Control to setup new computers and the user management workflow was a huge win for us.
November 20, 2018
Connectwise is a workhorse
ConnectWise is a more secure and easier to use platform. It doesn't require a person to type in a code just to connect and allows me many other features that TeamViewer did not.
November 20, 2018
ConnectWise Control returns control of your IT service to YOU!
ScreenConnect is more robust, easier to navigate, and more cost-effective than the other tools I have reviewed.
November 17, 2018
ConnectWise Transforms Small Business Remote Access Support
- TeamViewer is far more expensive than ConnectWise and was replaced. It is still the fastest on high latency links.
- Avast Business is still in use for antivirus, but not for remote access. The speed is terrible.
- LogMeIn was decommissioned several years ago when they tripled the cost for small customers.
- Nanosystems Supremo was recently decommissioned in favour of ConnectWise. Supremo is a very slow product.
November 17, 2018
Great Product at a Great Price
Features were comparable but price was better with ScreenConnect
November 17, 2018
Simple yet secure remote connections
I have not used any other remote control services, so I cannot compare.
November 17, 2018
Reliable remote management and control at an affordable price!
I like ConnectWise Control better. It's easier to use and manage. The billing and customer service is straight forward. TeamViewer is a great product, but having to deal with support is always a bit of a pain and they are always slow to respond.
November 17, 2018
Cost effective and efficient!
TeamViewer was too expensive, and LogMeIn didn't allow immediate remote access.
November 15, 2018
ConnectWise Control - Great product and excellent bang for the buck
In my opinion, TeamViewer is overpriced and does not work as well as ScreenConnect, has a smaller footprint and does not require an install on the console.
November 15, 2018
Smooth Remote Support
- TeamViewer and Join.me
We wanted a tool that integrated with our other tools to make being able to support our employees smooth for both the help desk and the employees needing help. Our RMM tool had a few options to choose for Remote helping but ConnectWise was the cheapest and the smoothest so we decided they were the one we wanted.
November 15, 2018
5 Stars for ConnectWise Control
We used to use TeamViewer but switched because of pricing and ease of use.
November 15, 2018
Why you need ConnectWise Control
This is much better and smoother.
November 15, 2018
Connects Wisely and Quickly
It's cheaper overall than some software because of the charge per computer.
November 12, 2018
ConnectWise Control is the best and easiest remote control software.
ConnectWise Control is at feature parity with all of the other tools.
November 09, 2018
ConnectWise Control is Awesome
TeamViewer is overpriced and must be upgraded to work everytime a new version is released. Also, the client-side install is kind of heavy. FixMe.IT does not support MAC OS. Splashtop seemed very slow compared to other remote access programs.
November 06, 2018
Save money, and get a better product!
Does everything we used LogMeIn for and its cheaper.
November 06, 2018
Powerful and very useful!
Simplified features and layout. Incorporates most features from others that only some offer. Ease of install, setup, and day-to-day use.
November 06, 2018
Great Remote Access Product.
With similar features with other remote access software, ScreenConnect has a better monthly pricing.
November 06, 2018
ConnectWise Control (formerly ScreenConnect) Review
We selected ConnectWise Control for it's easy licensing model, because it is easy to use, has a fast remote connection, and has good remote support for our customers. We also evaluated TeamViewer, LogMeIn, Bomgar, and other competitors, but ConnectWise Control fits perfectly our needs. Also the possibility to create and manage online meetings is a great feature for our users.
November 06, 2018
A simple and affordable remote management solution
Connectwise Control is orders of magnitude cheaper than LogMeIn while having all the features we need from both LogMeIn Central and LogMeIn Rescue. It also doesn't have the obnoxious issues experienced with TeamViewer. After 50% price increases year over year with LogMeIn, we migrated our 500 users over to Connectwise Control and never looked back!
November 06, 2018
Great value for an IT provider
ConnectWise Control is almost as good for remote control. The other product increased its price to an unacceptable level. After testing ConnectWise Control, it was found to be a great replacement at a perfect price point.
November 06, 2018
Remote Workstation Management for Multiple Buildings
I have used TeamViewer and did not like it. There were only annual options and I was unable to purchase a monthly license which is often required for dynamic environments. I like ConnectWise as there appears to be no limit to the number of remote agents I can deploy for the same fixed monthly fee.
November 06, 2018
Low Profile yet powerful - The future of remote support
ConnectWise offered a cleaner UI and less set up. Specifically with TeamViewer, the constant need for ID and passcode every time got repetitive and with a bad phone connection mistakes were always made. The other options didn't seem to provide a very nice user experience either and at a cost much greater than what we were willing to pay as a small business.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
ScreenConnect is by far a superior product, it has better tools, it is more secure, and by far it is easier for non-technical users to get up and running with remote support. The simple, intuitive UI allows us to focus more on support rather than ports and configurations for the software. I will never go back to using TeamViewer after finding this software.