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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
(201-225 of 582)Companies can't remove reviews or game the system. Here's why
July 13, 2018
Control over every device you need
LogMeIn has always been the gold standard for remote support. In recent years, LogMeIn's pricing has outgrown the software's usefulness. Bomgar and TeamViewer are both priced very well and stack up side by side in features and functionality with Control. Control is the best fit, especially for ConnectWise Automate users.
July 09, 2018
Lightning Fast Remote Control
- LogMeIn Pro, Splashtop On-Demand Support and VNC Connect
ConnectWise Control is superior in speed, reliability and has a very lightweight agent. I like LogMeIn second best, but it does take quite a bit more time to connect and the speed moving around is not as quick. Agent installation is super fast as well. You can also convert an on-demand session to a permanent remote control session.
ConnectWise is one of the most cost-effective remoting software. Multiple sessions are really a great feature. support is also good for sessions.speed of remote connections not bad even for multiple sessions. A little less customization. I feel it is one of the best value product for a small to mid-size business compared to TeamViewerLogMeIn.
April 02, 2018
Simply the best!
ConnectWise Control is much easier to use than all other alternatives, and is also highly secure. The compression is great, and the connection times and remote session speeds are hands down the best. The feature set can't be beat with the ability to cast your own screen, draw, record, instant message, web conference, and chat using your microphone just to name a few.
- Team Viewer
The largest difference between ConnectWise and its competitors is that
it is self-hosted, so you deploy it on your own private servers. It is easier to use than Team Viewer. One thing I hate in ConnectWise is the difficulty to connect with multiple users at a time. In this situation Team Viewer helps a lot.
RDP was simply too unpredictable and occasionally inaccessible to the end user. TeamViewer worked well, but the branding and continuous connections with ConnectWise Control make for a more professional experience and look.
March 23, 2018
A review by Grand Mesa Observatory
TeamViewer [is] too expensive.
Significantly cheaper and stronger solution in comparison to TeamViewer or LogMeIn Pro. LogMeIn had terrible support and tried to bill for extras over and over. They increased costs covertly and simply billed my credit card without permission. TeamViewer solution is far more expensive and updates aren't always included in your yearly dues.
March 23, 2018
Great interface but needs work!
We chose Connectwise Control more on an evaluation basis to see how it will perform up against the competition. It is great on some fronts, however, lacking on others. We are not 100% settled on Control for long-term use.
March 23, 2018
ConnectWise Control Review
- Team Viewer
1. Quick and efficient customer service.
2. It acts as a meeting point for technicians and customers, solving the customers problem without having a call or chat.
3. Best for small business.
4. Quality of Support.
5. Product Quality.
6. Not very good for low bandwidth communications.
7. Collaboration.
8. Searching and filtering session types and groups.
2. It acts as a meeting point for technicians and customers, solving the customers problem without having a call or chat.
3. Best for small business.
4. Quality of Support.
5. Product Quality.
6. Not very good for low bandwidth communications.
7. Collaboration.
8. Searching and filtering session types and groups.
March 22, 2018
A Review of ConnectWise Control
We previously used LogMeIn but switched almost entirely due to continued pricing increases from LogMeIn. We discovered many additional features that are very nice to have such as the ability to send commands to the computer or basically live chat.
March 22, 2018
Connect Wise is Wise investment
The program was bundled with Manage.
March 21, 2018
ConnectWise Control Review
This is my first software of this type I have used. I have had support people use Bomgar, it seemed to be OK on my end.
March 20, 2018
ConnectWise Control, great value
I have only used the personal version of TeamViewer. However, when looking for a professional product, I did consider them. The price versus the features compared with ConnectWise Control seemed not good. I think I get more for my money with Connectwise.
March 20, 2018
Great feature set for the price
- VNC and TeamViewer
- VNC - local use only.
- TeamViewer - not so good with customisation and a lot more money to purchase but does seem to get past firewalls where sometimes ConnectWise doesn't.
March 19, 2018
MSPs, Take Heed! ConnectWise Control is the Answer.
ConnectWise Control costs less, is easier to configure, is easier to use, has a better UI and UX, doesn't get in its own way, and for lack of a better phrase, absolutely rocks.
March 16, 2018
ConnectWise formely known as ScreenConnect formerly known as LabTech formally known as Prince
I have used many other screen sharing options, and I have enjoyed ConnectWise the most. The web-based, fast connections, unattended access, and easy installation has set ConnectWise apart from other options like TeamViewer/LogMeIn/Join.me. The price of ConnectWise and ease of use/administration was why I decided to go with it. There are not many things that I am unhappy with on the platform.
March 12, 2018
ConnectWise- Definitely a Wise decision!
TeamViewer was an adequate program. But the install was far more complicated than ConnectWise. Their client software seemed hit or miss when it ran. Not always sure it would reboot properly if the computer accidentally got powered down and back on.
March 12, 2018
ConnectWise control was a great find
Connectwise was more cost effective then LogMeIn which was my original reason for switching. However now that I’ve switched I find it to be a far better remote access tool.
March 09, 2018
ConnectWise Control is the only remote solution you need
We selected CWC for price and it's feature set.
March 09, 2018
Checks All My Boxes And Then Some
- Kaseya Virtual System Administrator (VSA), GoToAssist and TeamViewer
I find Connectwise Control combines features I liked in Kaseya and GoToAssist at an affordable price point with a better interface. There are things I like and things I find lacking in each, but I find only the features I liked in Connectwise Control: the ability to install agents, seamless input integration, good video scaling, session invites via link with simple "run to join," and a host of toolbar functions. Everything being cloud-hosted is then a plus on top of that.
I really don't see TeamViewer as an option in comparison due to what I see as a rather cumbersome client for users.
I really don't see TeamViewer as an option in comparison due to what I see as a rather cumbersome client for users.
March 08, 2018
Why use anything else but ConnectWise Control?
March 08, 2018
Using ConnectWise Control for Remote Support
It was less expensive
March 08, 2018
ConnectWise Control
I've used TeamViewer and LogMeIn and I prefer ConnectWise Control.
March 08, 2018
ScreenConnect Product Endorsement
- Team Viewer, Citrix Essentials and LogMeIn Rescue
Easier to deploy and more cost effective than the other solutions we looked at.